Informal Business Communication

8/2/2019 Informal Business Communication

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Transferring information from one part of the

business to another that leads to some outcome,

changed behaviour or changed practise

Imparting or exchanging of information or news

one needs to be equipped with habits for good

communication skills


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Formal Communication established andagreed procedures. Formal communication

can be considered as communication efforts

that are dressed up to fit customary rulesand ceremony

Informal Communication channels not

formally recognised the grapevine.


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Informal communication includes all the various methods of

relaying information or messages between people. It often is

called the grapevine as messages weave back and forth and

around people.

It is usually used when in face to face conversation

with a friend or relative- a personally known person. Informal

communication is also used in e-mail, texts, telephone

conversations. etc.

INFORMAL COMMUNICATION DOES NOT FOLLOW AUTHORITY

LINES AS IN THE CASE OF FORMAL COMMUNICATION.


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Organizational hierarchy not followed

Free flow of information

Rapid communication

Information may be distorted

Lack of evidence.


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Telephones

SMS

Face to face Relaxed atmosphere

like cafeteria, lunch.

Occasional informalbusiness gatherings


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1 Carries information rapidly

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The managers get to know the reaction of theirsubordinates. Hence, the feedback is obtained more quickly.

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It creates a sense of unity among the employees who sharetheir views with each other.

4 It serves as an emotional supportive value.

5 It is a supplement in those cases where formal communication

does not work.


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It partially carries rumors. Thus, it does not clearlydepict the complete state of affairs

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It is not always trustworthy as it doesnt follow theofficial path of communication.

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The productivity of the employees can be hamperedas they spend more time talking than working.

4 It leads to making hostility against the Executives.

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It may hamper the goodwill of the organization as it maycarry false and negative information.


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FORMAL COMMUNICATON INFORMAL COMMUNICATION

It takes place through the formal

channels of the organization

structure along the lines of

authority established by the

management.

Communications are generally in

writing and may take any of the

forms; policy; manuals: Procedures

and rule books; memoranda;

official meetings; reports, etc.

They help in the fixation of

responsibility.

It arises out of al those channels of

communication that fall outside the

formal channels .

Informal communication does not

flow lines of authority as is the case

of formal communication. It is built

around the social relationships of

members of the organization.

It is difficult to fix responsibility

about accuracy of information .

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It stretches throughout the organization in all directionsirrespective of the authority levels.

The informal channels tend to develop when people interacts

with other people in the organization.

When employees sense a need to exchange their views,

they go for grapevine network as they cannot use

the formal channel of communication in every case.

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MADE BY :RUHI KURELE

BJMC 3C

A2004709148

Informal Business Communication

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Transcript of Informal Business Communication