1INFOR USER ADOPTION PLATFORM (UAP)

Jake Simon; Infor Training & Education

Jake.Simon@infor.com

Infor User Adoption Platform

2

An end user typically

experiences a problem

six times before they call

the help desk.

– Forrester

of employees at companies

with inadequate training

programs plan to leave

within a year.

– Association for

Talent Development

GIVE YOUR TEAM THE TOOLS THEY NEEDT H E V A L U E O F E N A B L E M E N T A N D A D O P T I O N

Lack of end-user adoption

is the #1 reason for failed

implementations.

– AMR Research

Percent of end users

have failing or substandard

understanding of new

systems.

– META Group

41% #1 76%

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Rapid Documentation, On-the-Job, End User Support System, and Training Development Platform

• Infor UAP provides support throughout the full project

and software lifecycle – From planning, inception to

post go-live

• Matches your customized application – no more generic

content

• Quickly handles content changes

• Multi-media/multiple learning styles

• Assesses user competency

• Changes focus from effort required

to create content to quality of documentation and

information

With UAP, through a single

recording session, you can

create multiple documents

(excel, word, power point),

web based simulations and

learning libraries that are

used throughout each phase

of the project and software

implementation lifecycle

WHAT IS INFOR USER ADOPTION PLATFORM (UAP)?

4INFOR SMART HELP – IN APPLICATION, CONTEXT SENSITIVE HELP

I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )

Smart Help is a free Ming.le context app that is integrated with Infor products. Training and documentation that relates to the task being performed is displayed in the Smart Help panel. The following content is available:• Product documentation• Knowledge base articles• IDM content• UAP content

5UAP LINKED TO THE IMPLEMENTATION PHASES

I n f o r U s e r A d o p t i o n P l a t f o r m

P R O J E C T T E A M

T R A I N I N G f o r m a l t r a i n i n g

& w o r k s h o p s u t i l i z i n g U A P s

p r e - r e c o r d e d l i b r a r y

E N D U S E R

T R A I N I N GY o u n o w h a v e a

s o u r c e f o r E U T w / a

r a n g e o f t r a i n i n g

m e d i a

I n f o r U A P P l a t f o r m

C o n f i g u r a t i o nE a s i l y u p d a t e y o u r U A P

c o n t e n t a s c o n f i g u r a t i o n s

a r e b u i l t o u t

Inception Elaboration Transition OptimizeConstruction

P o s t G o - L i v eP r o v i d e s e a s y p r o c e s s t o

u p d a t e d o c u m e n t a t i o n ,

l e a r n i n g , a n d s u p p o r t

m a t e r i a l s a s a p p l i c a t i o n

e v o l v e s

G o L i v eL i n k y o u r c o n t e n t t o y o u r I n f o r

a p p s t h r o u g h S m a r t H e l p ,

p r o v i d i n g o n - t h e - j o b s u p p o r t

D e s i g nU s e U A P t o

d o c u m e n t d e s i g n

d e c i s i o n s

T e s t i n gU A P t h e n p u b l i s h e s

t h i s c o n t e n t i n t o e a s y

t o u s e T e s t S c r i p t s

6INFOR USER ADOPTION PLATFORM (UAP) ▪A complete solution to rapidly create, organize, distribute, access, & maintain

content for on-demand learning and real-time performance support

I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )

1 Record

2 Edit

3 Publish

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I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )

PARENT

DOCUMENTSimulations

Guided Help

Job Aids

Cue Cards

Quick References

Configuration

Information

Training Material

Exercises

Test Scripts

CONTEXT-SENSITIVE HELP

EPSS WEBSITE PORTAL

MOBILE DEVICE SUPPORT

Co

urs

es

User

Infor UAP By ANCILE

LMS

LMS INTEGRATION

AICC

integration

In context user assistance capability can be integrated with Ming.le Smart Help

8INFOR UAP CONTENT LIBRARIES

Available Content Libraries

Use these links for quick access to education

resources.

▪ Infor CloudSuite Financials and Supply Chain

▪ Infor EAM

▪ Infor LN

▪ Infor WFM

▪ Infor Distribution SX.e

▪ Infor M3

▪ Infor Global HR & Talent Management

I N F O R U S E R A D O P T I O N P L AT F O R M ( U A P )