Helmy YusoffApril 15, 2023

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INFOBLASTINTERACTIVE 2 –WAY MESSAGING SERVICE

April 15, 2023 3

What is Infoblast• Infoblast is a suite of communication and messaging services that is

available via a fixed line number, offered to TM customers through a single portal or an Infoblaster

• This service is capitalizing on mirror number to enable customer to send and receive messages via internet enable PC. All transaction will be billed at the Fixed Line number telephone bill.

• Infoblast can be accessible through

– Infoblast Portal

– Downloadable Client- Infoblaster

• The pre-requisite for customer to register with this service:

– TM Fixed Line

– Internet enable PC

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Infoblast for • Business

• Marketing and Research Firms: announcing new offers, customer surveys, event notifications.

• Medical Services: appointment reminders.

• Financial Services: credit card activations, fraud alerts.

• Insurance Agencies: disaster recovery, surveys, payment reminders.

• Utilities: service interruptions, service calls.

• Retailers: customer sales, appreciation events.

• NGO: community activities/ social events invitation

• Consumer who heavily uses SMS

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What is Infoblast• Among the services included under the Infoblast suite are:

– Phase 1:

• Text Message

• Voice Message

• Retrieval Message via 1-300-888-666

– Phase 2:

• Video Message

• Fax Message

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Infoblast Call Flow

• Compose via portal /Infoblaster- Type/ Record message and identify recipients

Infoblast server

012/ 017/014013/ 019/ 014 016/014

Fixed Line/ FSMS

1 2

• Receive message from Sub A

• Voice Msg - Make outbound call to recipients to deliver voice message

• Text Msg – send SMS to recipients

Sub A

3

• Voice Msg - Recipients receive incoming call. Display Sub A telephone no. Listen to recorder voice message

• Text Msg – Reciepients receive SMS

Infoblast Subs

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Infoblast Message Retrieval• Infoblast subscribers may retrieve new messages through

1-300-888-666

• Infoblast will prompt no of new voice message and new SMS. System will play 20 latest messages. New SMS messages will have to be read from the portal/ Infoblaster

• IVR Flow

From TM Fixed LIne From Mobile

Dial 1-300-888-666

Select language BM or English

Listen inbox of this Fixed Line

Listen inbox of another Fixed Line

Enter Phone No

Enter PIN

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Infoblast for • Business

• Marketing and Research Firms: announcing new offers, customer surveys, event notifications.

• Medical Services: appointment reminders.

• Financial Services: credit card activations, fraud alerts.

• Insurance Agencies: disaster recovery, surveys, payment reminders.

• Utilities: service interruptions, service calls.

• Retailers: customer sales, appreciation events.

• NGO: community activities/ social events invitation

• Consumer who heavily uses SMS

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TWO WAYS

Send Your Message & Interact With Your CustomersInteract with your customers at their preferred time and attain

optimum response with privacy.

Infoblast is intended to deliver the following benefits to its business customers:

What are Infoblast Benefits (1/2)

.

Cost Effective

The perfect substitute to email and direct mailer, Infoblast

offers direct, immediate and low cost communication.

Flexible & Convenient Messaging

Compose or record your own voice message over the pc at anytime or

anywhere. Also, have the flexibility of sending your composed messages at a

later time or date.

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Free registration

Customers only need to register for the service.

There will be no registration or

installation fees

No monthly fee

All usage of the services are pay by

usage in TM bill. There is no additional monthly

fees.

Less equipment

All services are delivered via the Infoblast portal. Customers can enjoy the benefits of SMS

and voice through PC

Greater mobility

Customers can assess the portal

anywhere, anytime via internet connection to

enjoy the service.

Infoblast is intended to deliver the following benefits to its business customers:

What are Infoblast Benefits (2/2)

Flexible reach-out

Offers a variety of message types (voice, text) as well as a choice between 1-to-1, 1-to-

many and many-to-many communication.

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How Does It Helps Your Business•Send voice/ SMS to your customers •(Msg, announcement, ads and alerts)

1

Your Company

Customer A

Customer B

Customer C

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How Does It Helps Your Business

Your Company

Customer A

Customer B

Customer C

•Let your customer talk to you through Infoblast •(improve customer service, get to know your customer)

2

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How Does It Helps Your Business

Company/Branch A Company/Branch B

• Talk through Infoblast between companies, branches.3

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How Does It Helps Your Business

Staff C

Staff A

Staff D

Staff B

• Talk through Infoblast within your company (Improve inter company communication)4

Cost sms in the market

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• No registration fee, No monthly rental

• Subject to 5% government tax

• Infoblast rates

Message Volume Transaction To Fixed Line and mobile

1 – 50,000 12 Sen

50,001 –100,000 11 Sen

> 100,000 10 Sen

How about Infoblast Charges

• Infoblast message Retrieval via 1-300-888-666

From TM Fixed Line Local Calls Charges

4 Sen per minute

From Mobile Mobile operator rates applies

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How Do I Subscribe to Infoblast

1

2

Register online at http://www.infoblast.com.my

Activate via TM Fixed Line by dialling 1-300-888-666

REGISTRATION

ACTIVATION

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How to Register to Infoblast• To register, log –on to http://www.infoblast.com.my

• Customer needs to have these information in order to register with Infoblast:

• Customer will be given an activation PIN. Customer must remember the PIN for account activation

• Customer will have to fill form to choose desired username and password.

Businessline Homeline

Account No Account No

TM Businessline No TM Homeline No

Company Registration No (Not applicable for Government Agencies)

IC No

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How To Activate Infoblast Account• For activation, customer need to dial 1-300-888-666 from the

registered telephone number

• Select Language

• Select Account Activation

• Enter the temporary PIN Number to activate the account.

• Once account is activated, customer may now log on to Infoblast Account .

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Registration & Activation FlowRegister via portal, activate via IVR

TM Subscriber1. Register via web

3. Activate via 1-300-888-666

Infoblast

TM Database

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Thank You