India Post

April 2010Slide 2

Recent E-Governance Projects

MCA 21

Income Tax Department

Passport Department

State FMS - Treasury

Other Large Computerisation Projects SBI and other banks Indian Railways

Projects in pipeline India Post UID

April 2010Slide 3

Driving Thought behind E-Governance Projects

We may have different driving goal in mind Automation for improving internal efficiency Improving service to the user/citizen Financial inclusion of less privileged citizen Satisfaction of being in the fore front of the technology

use – using the latest technology What should be the guiding objective in E-Governance

projects?

India Post’s vision is to be a socially committed, technology driven,

professionally managed and

forward lookingorganization

April 2010Slide 5

The Business Challenges

How to ensure timely delivery of services to the citizen? Enhancing customer satisfaction

How to increase revenue to survive and grow? To be economically viable

How to provide new services?

How to compete with private players?

How to meet USO mandate?

Employee delight?

Brand image building

April 2010Slide 6

Key Advantages

A very large service network About 1.5L post offices across the country 25K departmental and 1.3L extra departmental PO

A trusted organisation Dedicated manpower

April 2010Slide 7

Services Provided by India Post

Communication Services - Letters

Transport Services – Parcels, logistics

Financial Services – Savings Bank,Money Order, insurance

Premium value added services – speed post, business post Social empowerment services – old age pension, NREGS Internal processes ERP

April 2010Slide 8

… the success so far

Largest postal network in the world with 1.55 lakh Post Offices of which 89% are in the rural areas

“Post Office serves an area of 21.2 sq. km. & population of 7,166”

The high speed express service delivery of letters / posts with online status tracking

Most convenient way to pay bills under one roof

Bridging the digital divide by combining the speed e-mail with the reliability of a Postman

Instant domestic Money Transfer Service now available in 1096 post offices across the country

Electronic information about delivery of articles through e-mail, web site or electronic web-based access to the senders

Computerization of the Post Office Saving Bank for Anywhere , Anytime banking

EMS Speed Post

E-Payment

E-Post

Instant Money Order Service

e-Intimation of Delivery

E-Banking

Low premium high bonus Insurance productsPostal Life Insurance

April 2010Slide 9

Progress so far

Govt provisioned INR 1800 Crore for the 5 year plan

PMU established

Advisory committee in place

Appointed consultant for the project

As-Is study over

Benchmarking against leaders

To-Be state defined

High level solution architecture finalised

Process is on for preparing various RFPs

April 2010Slide 10

Success Factors - Desirable

Shared vision of the organisation

Key committed and empowered people

Sense of responsibility towards users

Ethical conduct

Driven by professional reasoning

Technical know how

April 2010Slide 11

Key Decisions Taken

Role of consultant – till the end of the project Committee on Rural Connectivity

Use as much existing infrastructure as possible Avoid use of customised hardware

Distribution of work among different vendors Big-bang approach

April 2010Slide 12

Key Concerns

Rural connectivity Power availability in rural Bharat Capability of India Post officers Capability of consultants and vendors Readiness of the organisation for change Business model – BOO/BOOT/PPP?