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The instructions and procedures contained in this manual shall apply
specifically to this vessel, whilst under the Company’s management.
Section A deals with Safety and Deck department issues, while Section B
refers to the Engine Department only.
They are to be read in conjunction with the following documents:
The Company’s overall Objectives and Policies, as well as Safety
Management System have already been outlined in the manuals listed
above. This manual supplements these details, and provides additional ship-
specific guidelines for this vessel.
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Index
Contents 1. General Instructions ...................................................................... 1
SECTION A 2. Organisation on Passenger vessels ........................................................... 2
2.1 Shipboard Organisation Chart ............................................................... 2
2.2 Safety Organisation .......................................................................... 3
2.3 Administrative Departments............................................................. 4
2.4 Division of Emergency Squads & Groups ....................................... 4-5
2.5 Squad Mustering Locations.............................................................. 5-6
3. Shipboard Safety Committee & Shipboard Management Meetings ........ 7
3.1 Purpose .......................................................................................... 7
3.2 The Shipboard Safety Committee .................................................... 7-8
3.3 Additional Members......................................................................... 8
3.4 Frequency of Meetings ..................................................................... 8
3.5 Responsibility ................................................................................... 8-9
3.6 Shipboard Management Meetings.................................................... 9
4. Safe Manning .......................................................................................... 10
4.1 Purpose .......................................................................................... 10
4.2 Responsibility ................................................................................... 10
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4.3 Safe Manning Requirements ............................................................ 10-11
5. Employment Routines for Hotel Staff ...................................................... 12
5.1 Purpose .......................................................................................... 12
5.2 Responsibility ................................................................................... 12
6. Registration & Orientation Procedure for Hotel Staff.............................. 14
6.1 Signing On........................................................................................ 14
6.2 Familiarisation.................................................................................. 14
7. Safety Orientation for New Employees.................................................... 15
7.1 Purpose .......................................................................................... 15
7.2 Responsibility ................................................................................... 15
8. Procedures/checks prior boarding of passengers...................................... 16
8.1 Ashore .......................................................................................... 16
8.2 On Board .......................................................................................... 17
9. Boarding procedure of passengers............................................................ 19
9.1 On Board Procedures........................................................................ 19
9.1.1 Gangways ......................................................................................... 19
9.1.2 Unruly Behaviour by Passengers ..................................................... 19
9.1.3 Positioning of Ship's Staff During Boarding.................................... 20
9.1.4 Catering Crew................................................................................... 20
9.1.5 Collection of Passenger Documentation .......................................... 20
9.1.6 Passengers boarding by boats.......................................................... 20
10. Watch Keeping and Security in Port ........................................................ 21
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10.1 Port Formalities ................................................................................ 21
10.2 Receiving Passenger Valuables........................................................ 21
10.3 Passenger Baggage ........................................................................... 21
10.4 Smooth Embarkation ........................................................................ 21
10.5 Cleanliness on Board........................................................................ 21
10.6 Awnings .......................................................................................... 22
10.7 Porters .......................................................................................... 22
10.8 Identification Marks on Passenger Baggage .................................... 22
10.9 Oversized Baggage........................................................................... 22
10.10 Dangerous Goods in Baggage .......................................................... 22
10.11 Post Formality Measures .................................................................. 22
10.12 Bunk Class Passengers ..................................................................... 22
10.13 Manning of Gangways ..................................................................... 22
10.14 Single side gangway ......................................................................... 23
10.15 ID Cards for Contracted Labour....................................................... 23
10.16 Fire Patrol ......................................................................................... 23
10.17 Rounds by Officer in Charge............................................................ 23
11. Crowd control .......................................................................................... 24
11.1 Crowd Management ......................................................................... 24
11.2 Crowd Control Crisis........................................................................ 24
11.3 Defining Crowd Control Staff on Muster Lists................................ 24
11.4 Training Requirements of Crowd Control Staff............................... 24-27
- iv - 12. Information on Passengers........................................................................ 28
12.1 Passenger Count ............................................................................... 28
12.2 Passenger Manifest ........................................................................... 28
12.3 Records required for Search and Rescue.......................................... 28
12.4 Safe Custody of Passenger Documentation ..................................... 28
13. Safety familiarization of passengers and practice musters....................... 29
13.1 Passenger Safety Briefing ................................................................ 29-30
13.2 Contents of Briefing ......................................................................... 30
13.3 Mode of Briefing .............................................................................. 30
13.4 Voyages Over 24 Hours ................................................................... 30
13.5 Voyages Under 24 Hours ................................................................. 30
13.6 Use of Life jackets............................................................................ 30
14. Passenger Muster Stations ........................................................................ 31
14.1 Location .......................................................................................... 31
14.2 Requirement of Adequate Space ...................................................... 31
14.3 Escape Routes................................................................................... 31
14.4 Marking of Escape Routes ............................................................... 31
14.5 Keeping Escape Routes Clear .......................................................... 31
15. Passenger Guides ...................................................................................... 32
15.1 Assigning Passenger Guides ............................................................ 32
15.2 Duties of Passenger Guides .............................................................. 32
16. Fire Patrol .......................................................................................... 33
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16.1 Patrol timings.................................................................................... 33
16.2 Familiarity of Crew .......................................................................... 33
16.3 Route Plan ........................................................................................ 33
16.4 Coverage of Route Plan.................................................................... 33
16.5 Frequency of Coverage..................................................................... 33
17. Adverse weather precautions.................................................................... 34
17.1 Route Planning ................................................................................. 34
17.2 Weather Routing Service.................................................................. 34
17.3 Forewarning Passengers ................................................................... 34
17.4 Rounds by Ship's Officers ................................................................ 34
17.5 Inspection of Passenger Spaces........................................................ 34
17.6 Care of Passengers During Heavy Weather .................................... 34
17.7 Cleaning of Soiled Areas.................................................................. 34
18. Passenger Health and welfare................................................................... 36
18.1 Responsibility ................................................................................... 36
18.2 Reports to Medical Officer............................................................... 36
18.3 Reporting Major Medical Conditions .............................................. 36
18.4 Infectious Disease............................................................................. 36
18.5 Handling Inebriated Passengers ....................................................... 36
19. Safety Drills for Ship's Staff ..................................................................... 37
19.1 Division of Responsibility................................................................ 37
19.2 Purpose .......................................................................................... 37
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19.3 Responsibility for Conduct of Drills ............................................... 37
19.4 Drill Requirements ........................................................................... 37
19.5 Posting of Drill Program .................................................................. 37
19.6 Check of Equipment During Drills .................................................. 37
19.7 Periodic Maintenance of Equipment ................................................ 38
20. Training Drill Routines............................................................................. 39
20.1 Purpose .......................................................................................... 39
20.2 Responsibility ................................................................................... 39
20.3 Frequency of Lifeboat & Liferaft Drills........................................... 39
20.4 Frequency of Fire Drills ................................................................... 39
20.5 Frequency of Evacuation Drills........................................................ 39
20.6 Frequency of First Aid Drill ............................................................. 39
20.7 Frequency of Damage Control Drills ............................................... 39
21. Evaluation of Drills................................................................................... 41
21.1 Purpose .......................................................................................... 41
21.2 Responsibility ................................................................................... 41
22. Waste Handling......................................................................................... 42
22.1 Purpose .......................................................................................... 42
22.2 Responsibility ................................................................................... 42
22.3 General Handling Procedure ............................................................ 42-43
22.4 Handling Procedure in Garbage storage area................................... 44
22.5 Disposal Procedure........................................................................... 45
- vii - 23. Crew Members Safety Information .......................................................... 46
24. Crew Attitude, Appearance, Knowledge, Discipline, Commitment
and Planning .......................................................................................... 48
24.1 Attitude .......................................................................................... 48
24.2 Appearance ....................................................................................... 49
24.3 Knowledge........................................................................................ 50-51
24.4 Discipline .......................................................................................... 52
24.5 Commitment ..................................................................................... 53-54
24.6 Planning .......................................................................................... 54-55
25. Ten Steps For Handling Passenger Complaints ....................................... 56-57
26. Quality Service Guidelines ....................................................................... 58
27. Rules And Regulations For Ships Crew................................................... 62
27.1 General .......................................................................................... 62
27.2 Travel Arrangements ........................................................................ 62
27.3 Employment Contracts ..................................................................... 62
27.4 Passport / Visa .................................................................................. 62
27.5 Signing On / Off ............................................................................... 63
27.6 Crew Pass ......................................................................................... 63
27.7 Assignments And Responsibilities................................................... 64
27.8 Safety Procedures ............................................................................. 64
27.9 Fire / Lifeboat Emergency Drills...................................................... 65
27.10 Customs Regulations................................................................ 65-66
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27.11 Cabin Assignments................................................................... 66
27.12 Cabin Inspection....................................................................... 66
27.13 Meals ........................................................................................ 67
27.14 Recreation Equipment .............................................................. 67
27.15 Medical Assistance................................................................... 67-68
27.16 Tardiness And Absenteeism..................................................... 68
27.17 Mailing Procedures .................................................................. 68
27.18 Telephone Procedures .............................................................. 68
27.19 Personal Hygiene & Appearance ............................................. 69
27.20 Uniform / Dress Code .............................................................. 69
27.21 Name Badge ............................................................................. 70
27.22 Laundry Privileges ................................................................... 70
27.23 Co-Workers Support ................................................................ 70
27.24 Courtesy / Attitudes.................................................................. 71
27.25 Passengers' Cabins ................................................................... 71
27.26 Public Areas ............................................................................. 71-72
27.27 Ports of Call.............................................................................. 72
27.28 Shore Leave.............................................................................. 72
27.29 Confidentiality.......................................................................... 73
27.30 Sexual Harassment ................................................................... 73-74
27.31 Gratuity and Tips (Service Charge) ......................................... 74
27.32 Information / Knowledge of Ship ............................................ 74-75
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27.33 Language On Board ................................................................. 75
27.34 Private Parties........................................................................... 75
27.35 Visitors ..................................................................................... 75
27.36 Smoking ................................................................................... 75-76
27.37 Accident Procedure .................................................................. 76
27.38 Gambling.................................................................................. 76
27.39 Overboard Garbage Dumping.................................................. 77
27.40 Drugs / Alcohol / Weapons ...................................................... 77
27.41 Intoxication............................................................................... 77
27.42 Smuggling ............................................................................... 77
27.43 Theft ......................................................................................... 77-78
27.44 Personal Matters....................................................................... 78
27.45 Notice Of Leaving.................................................................... 78
27.46 Important (Reminder) ............................................................................ 79
28. Crew Cabin Rules And Regulations......................................................... 80
29. Rules Of Conduct ..................................................................................... 81-83
30. Disciplinary Action................................................................................... 84
Appendix
01. Job responsibilities of Hotel and Casino staff ............................................ 1-5
02. Additional Job responsibilities for Deck staff ............................................ 1-4
03. Navigation – Instructions for Bridge Procedures ....................................... 1-2
04. Sample copy (English) of Muster List ........................................................ 1-12
- x - 05. Sample list of Emergency Squads and Parties (A-P).................................. 1
06. Staff designated to various Emergency Squads and Parties ....................... 1-19
07. Sample Crew General Drill scenario .......................................................... 1-2
08. Ship’s emergency organization flowchart .................................................. 1-2
09. Staff assigned to each Assembly Station (A-D) ......................................... 1-4
10. Staff assigned to each Zone (1-4) ............................................................... 1-4
11. Ship’s particulars......................................................................................... 1
12. Checklist, Navigation in heavy weather ..................................................... 1
13. Checklist, Pre-Departure............................................................................. 1
14. Checklist, Arrival ........................................................................................ 1
15. Fire squads and equipment.......................................................................... 1
16. Deck distribution......................................................................................... 1-3
17. Sample list of Certificates ........................................................................... 1-4
18. Stern ramp operating instructions ............................................................... 1
19. Sample sounding table for FW & WB tanks .............................................. 1
20. Current list of liferaft certificates................................................................ 1-2
21. Guidelines for storage & use of dangerous substances on board ............... 1
22. List of lifeboat rations................................................................................. 1
23. List of drawings on board ........................................................................... 1-2
24. List of manuals…………………………………………………...……..1
- xi - SECTION B
1.0 Chief Engineer’s Standing Orders…………………………………….... 1-3
2.0 Engine Officers’ duties during bunkering ................................................ 1-3
3.0 Bunkering Plan ......................................................................................... 1-3
4.0 Instructions for operation of Aux Generator ............................................ 1-7
5.0 Instructions for operation of Steam Plant ................................................. 1-2
6.0 Instructions for operation of Stabilizer..................................................... 1-2
7.0 Instructions for operation of Steering Gear System ................................. 1
8.0 Instructions for operation of Lifeboat Engine .......................................... 1-2
9.0 Instructions for operation of Separators ................................................... 1-4
10.0 Handling of Bilge water, Oil residues & sewage ..................................... 1-5
11.0 Fixed Fire detection and Fire fighting system.......................................... 1-6
12.0 Test routines for Emergency equipment................................................... 1-2
13.0 Engine Room emergency procedures ....................................................... 1-5
14.0 Familiarisation routines and training ........................................................ 1
15.0 Planned Maintenance System................................................................... 1
16.0 Additional responsibility of Engine Room officers.................................. 1-6
Appendix
01. Checklist No.1 – Arrival ............................................................................. 1
02. Checklist No.2 – Departure......................................................................... 1
03. Checklist No.3 – Arrival Departure (Steering)........................................... 1
- xii - 04. Checklist No.4 – Aux Engines start/stop .................................................... 1
05. Checklist No.5 – Machinery inspection...................................................... 1
06. Checklist No.6 – Preparation for bunkering ............................................... 1
07. Checklist No.7 – Duties of Watchkeeping personnel................................. 1
08. Checklist No.8 – Lifeboat test .................................................................... 1
09. Checklist No.9 – Safety Equipment + Monthly checks.............................. 1-2
10. Marine Pollution Checklist ......................................................................... 1
11. Sample Aux Engines Data Report .............................................................. 1
12. Designation of E/R personnel for lifeboat engine operation ...................... 1
13. Designation of E/R personnel for W/T door operation .............................. 1
14. Sample statement of FO & DO tanks soundings ........................................ 1
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