Incredible Banking (Apr 2014 Issue)

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    Incredible Bankin

    Dear Readers,

    Awareness regarding increasing needs of Banking Industry, their peculiar entities andexplicit enlightenment to attain goals of development have always intrigued a person banker.

    In the absence of requisite erudition and expertise, evidences reveal that a banker flounders toelevate in the industry and is ceased to enhance at his competency.

    As a result of this non-proficiency, when fickle opportunity does finally knock on the door, one is tapped and has nother choice except to fizzle.

    So, it is with an immense ecstasy that I am presenting to you the profuse guide in the form of a monthly-magazinINCREDIBLE BANKING.

    e magazine comprises useful materials & freights relevant to the day-to-day happenings and phenomena ofbanking industry.

    I have taken painstaking efforts to present the magazine in an elaborative yet simpler manner keeping in view therequirements of our esteemed readers.

    I am sure that if you read it intelligently and wisely it will go a long way in equipping you with knowledge to face tgruelling battle and bring you sure success at your workplace. I always try to understand the demands & requiremeof our readers,as an instance of this, I would love to know your feedback, suggestions & changes in the pattern andcontents ; beacuse sharing is caring

    Ultimately, I would conclude with my promise that INCREDIBLE BANKING will nourish you with the fruitfuknowledge & the best guidance. It is upto you to make the best use of it for an EMPHATIC-SUCCESS.

    With best wishes for your brilliant triumph.

    Sincerely yours,

    Rahul RiturajAsst ManagerCentral Bank of India

    Editors Essence

    NPA Recovery Strategies

    Banking Breaking News

    Banking Buzz

    Bankers Brief on Banking Bu

    Brain Boggling Banking Quiz

    An Initiative by Rahul Rituraj

    Nirmal PublicationApril 2014Issue : 1st

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    Content

    INCREDIBLE BANKINGINCREDIBLE BANKING MONTHLY MAGAZINE APRIL 2014

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    NPA RECOVERY STRATEGIES

    Recovery Measures:

    A NPA account can be recovered after taking thmeasures effectively :

    # Non Legal Measures : Send notices to the defaulters periodically

    Visit the borrower personally and discuss reasonsthe default

    Try to understand the problem and if any relief measucan be offered it can be done.

    Special recovery camps can be arranged for focuapproach

    Assess the realizable value of securities

    Take steps to encash the security

    # Legal Measures :

    Invoke provision of Securitization & ReconstructioFinancial Assets And Enforcement Of Security InteAct 2002 (SARFAESI) after observing formalities.

    File suit in the court of law in case the accounts arecovered under SARFAESI

    Even in the cases where recovery actions taken,negotiations for a compromise seetlement todone

    Efforts are to be continous and taking borrower confidence will yield results.

    SOME TIMES DUES ARE RECOVERABLE BUT D

    TO THE NEGLIGENCE OF BANKER IT BECOM

    COMPLICATED TO RECOVERNow lets read what are those negligences

    It is the prime duty of a banker to inform the borrower at the

    of sanction of a loan the repayment obligation in clear terms

    Many times a communication gap in this respect leads to de

    In some cases even recovery of a small amount known

    Critical Amount will help us to avoid an irregular account

    slipping to NPA category.Therefore special effort and care t

    taken by Banker to recover this critical amount.

    Repeated visit to the borrowers place and having discus

    with him/her will give us an idea about current position of

    economic activity and and income generation etc

    Timely follow up with the borrower at a time when he gets inc

    is mist.For example a farmer can be approached for recov

    after harvest of crops.

    Recovery efforts are to be On going Basis and regular .Acco

    with high overdues are to be targeted to effect better quantu

    recoveries.

    So this is all about how we have to set a strategyaccomplishing our goal

    Start By Today Itself And Work Effectively As Well Efficiently.

    Today NPA (Non Performing Asset)has become a burningobject across banking industry.

    So, we need to set a solid strategy to recover the same.The role of banker doesnt end up with sanction anddisbursement of loans. Actually the banker has to play avital role in monitoring and recovery of the dues from theborrowers. The following pre-cautionary steps shall helpa banker to ensure the accounts remain as Performing

    Assets

    Proper identification of borrower

    Due diligence on borrower and the securities offered

    Proper assessment of credit-requirements Timely decision

    Ensuring compliance of lending norms

    Ensuring creation of assets and running of the unit

    Continuous support and guidance to the client

    Educating the borrower about the nature of creditextended and repayment obligations to bank in clearterms

    Standard assets form the major part of the credit portfolio.Regular monitoring and follow up shall maintain the healthof assets. Proper vigil to be maintained at all times to seethat recoveries in standard accounts are forth coming,which shall in turn ensure income recognition and adding tothe profit of the bank.

    Recovery in NPA Accounts :

    An account may slip into NPA category on account offollowing reasons :

    From Borrower Side :

    Improper planning

    Choosing of business without good prospects

    Lack entrepreneurial skills

    Lack of business knowledge

    Diversion of funds Wilful defaults

    From Bank Side :

    Mistake in selection of borrower

    Deficiency in assessment of credit

    Lack of due diligence

    Improper financing

    Delayed financing

    Non ensuring of creation of assets

    Lack of continued support to the unit

    Failure to monitor the account

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    1st April, 2014

    Raghuram Rajan hold rates in RBIs first bimonthly review.

    Yes Bank raises $500m in foreign currencyloans, deposits

    How ?

    Its due to regulatory relaxations introducedduring the fiscal.

    Rajan warns PSU banks against year-end

    window-dressingWhy ?

    Adjustments by banks affect various marketsegments

    Monitoring of foreign Investment under the PISin indian companies - Incorporation in cautionList - FIIs/NRI/PIO/FDI/ADR/GDRs : The SouthIndian Bank Ltd

    Why ?

    Foreign share holding through Foreign

    Institutional Investors (FIIs)/Non-ResidentIndians (NRIs)/Persons of Indian Origin(PIOs)/Foreign Direct Investment (FDI)/

    American Depository Receipt (ADR)/GlobalDepository Receipts (GDRs) in The SouthIndian Bank Ltd.

    RBI allows foreign investors to hedge currencyrisks

    Why ?

    To improve risk mitigating environment in thecountry

    Banks must not fine non-maintenance ofminimum balance

    Why ?

    Consumer protection is an integral aspect offinancial inclusion. Bank should limit servicebut not impose any charge

    New banks post EC nod; on-tap permits, specialbanks soon

    What ?

    The Reserve Bank of India (RBI)

    announce an in-principle approval for a hof new banks to be set up after securinnod from the Election Commission of Indi

    Monetary Policy: RBI keeps policy rates, Cunchanged

    Why ?

    If inflation continues along the intended gpath, further policy tightening in the nterm may not be required.

    Indusind Bank appoints T. Anantha Narayan

    as additional director2nd April 2014

    Bandhan, 1st microfinance inst to get banklicence

    Bandhan Financial Services, the fimicrofinance institution in the country to a bank licence, is also one of the youngentities to be allowed to enter the bankspace.

    Bitcoins swing hurt viability as currency

    Why ? Govt across the globe are finding it diffi

    to regulate virtual currency such as bitcwhich doesnt have a central issuer

    Shri Gurdial Singh Sandhu nominated on RCentral Board

    The Central Government has nominaShri Gurdial Singh Sandhu, SecretaDepartment of Financial Services, Minisof Finance, New Delhi as a director on Central Board of Directors of the Rese

    Bank of India. RBI penalises Vyavasayik Evam Audyo

    Sahakari Bank Ltd., Morena, Madhya Prades

    Why ?

    for violation of directives/instructioguidelines of the Reserve Bank on operatioinstructions on loan against WHRs acredit exposure ceiling, director related lodonations, Know Your Customers (KY

    Anti Money Laundering (AML) and ncompliance to RBI inspection report.

    BANKING BREAKING NEWS

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    IFCI appoints CA. K. S. Sreenivasan as director

    IFCI Ltd has informed that CA. K. S.Sreenivasan has been appointed as Directoron the Board of the Company.

    3rd April 2014

    R Gandhi appointed RBI Deputy Governor

    R Gandhi has been appointed Deputy

    Governor for a period of three years effectivetoday, RBI said in a statement. He wasExecutive Director of the Reserve Bankbefore being elevated to the post of DeputyGovernor.

    PNB raises Rs 500cr capital through Tier-2bonds

    How ?

    Through Tier-2 (Basel III compliant) Bonds

    6th April 2014

    SBI to offload up to Rs 4,000 cr bad loans toARCs

    Why ?

    This helps banks to take the equivalentNPA figure out of books and make anyearly provision for recovery or actual cashpayment.

    7th April 2014

    RBI to issue Rs 10 bank notes with Rajanssignature

    Whats New ? The notes will bear the rupee symbol on the

    obverse and reverse sides, with inset letter Ain both numbering panels. The year of issue,2014, will be printed on the reverse side ofthe notes

    8th April 2014

    Deutsche Bank backs Anshu Jain

    Who is he ?

    India-origin Co- Ceo,whose name figured in

    an on going probe into currency manipulationWhy ?

    Because he is the man who had placed bankon right track

    SBI Cap puts up brand Kingfisher Airlines forsale

    Why ?

    For recovering the dues

    Doha bank is eyeing on Indian financial marketfor quick growth

    9th April 2014

    IDBI Bank nominates Sunil Chandra Mathurdirector on Soma Textiles Board

    Bank Of Japan chief doubts on BitcoItins futu

    Why ?

    Scandal plagued digital unit cant bcurrency unless it proves its reliability

    10th April 2014 State Bank Of Hyderabad to be principal ba

    of Telangana

    Why ?

    Its wide reach is a plus point for the regio

    11th April 2014

    Citi Bank says no to subsidiary mode

    Why ?

    As per the recent guidelines of RBI,fore

    banks have to run their business in indiamaking subsidiary of themselves but bank wants to operate its own entity

    Raghuram Rajan criticises federal reserofficials

    Why ?

    For not expressing more public concernabout the financial turmoil their low interrate have unleashed in every mareconomies.

    Relief on card for home loan

    What ?

    RBI panel suggests floating rate must reset any at the pre agreed dates

    14th April , 2014

    RBI to shortly issue Rs 500,Rs 100 notes2014 printing year

    15th April 2014

    Bank override card PIN requirement

    Why ?

    Many merchants are yet to put new machithat require PIN authorisation in the place

    Therefore, customer find that they continue pay in the old way with more ea

    16th April 2014

    Mayaram is new finance secretary

    SBI rolls out tab banking service

    SBI launched E-KYC

    Bhartiye Mahila Bank to open 60 more brancthis fiscal

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    17th April 2014

    RBI pitches for independent body to set financialbench mark

    Why ?

    Aiming to prevent manipulation pf interestrate and forex interest rate

    CavinKare and Bharatiya Mahila Bank signs

    MoU19th April 2014

    Banks may be deemed to set as corporate agentfor multiple insurer

    What ?

    Working group recommends new model tobreak deadlock over insurance broker

    Public Sector Banker plans to ask Financeministry for a 5 days week

    Why ?

    On the citation of UK view, where banksrun for 5 days, relaxes bankers and gaincompanys efficiency,reduce absenteesm,enterprise, competitiveness and retain talent.

    22nd April 2014

    ECGC to rolls out factoring service for smallunits

    What ?

    It will help small enterprises to meet theirworking capital requirements without

    approaching G. Gopalakrishna takes over as Director of

    CAFRAL

    23rd April 2014

    RBI adopted two stages verification fortransaction

    Why ?

    To prevent mass level of on going onlinefrauds

    HDFC Bank profits 25%

    How ?

    Due to robust loan growth and interestincome

    RBI curbs banks from extending guaranteeletter of control to overseas arms

    Why ?

    Non fund based creditors used to makeforeign currency borrowing to repay rupeeloans

    Indian not yet ready for differentiated bank-S

    Why ?

    It is difficult to survive by selling only one/products

    PSU banks may get additional capital infusionRs 7000 cr

    The Department of Financial Services wo

    request for additional funds in regular budas banks require more capital than what hbeen allocated in the interim budget, official said.

    24th April 2014

    Yes Bank net rises to 19%

    How ?

    Strong loan growth

    Stable margin

    Lower provisions

    SBBJ reported profit 39%

    How ?

    Robust growth in net interest income & ninterest income

    25th April 2014

    RBI panel for softer retail loan terms

    Why ?

    A working group set up by RBI has sinterest rate on existing floating loans ne

    not rise or fall with every change in base rof bank.

    26th April 2014

    ICICI Bank net rises 15 %

    How ?

    Higher non interest income & robust logrowth

    RBI promotes 3 GMs to EDs

    Whom ?

    N S Vishwanathan

    U S Paliwal

    Chandan Sinha

    Yes bank expands board

    2 new directors

    Saurabh Srivastava

    Vasantha Gujrati

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    AXIS Bank profits 18%

    How ?

    Healthy Margin

    SBT profits 17%

    How ?

    Growth in net interest income

    Reduction in operating expenses

    Receipt of Subvention

    Recovery

    Raghuram Rajan went by panels view to heldpolicy rates

    Why ?

    Upside risk to inflation in the near termprovided rationale pause

    29th April 2014

    SBI recovers 350-400 Cr dues from Kingfisher

    Airlines PNB Metlife India to enter pension space

    IDFC to buy loans in priority sector during itstransition process to start a bank

    SBM profits up 40%

    How ?

    Steep reduction in bad loan

    Lower cost of deposit

    30th April 2014

    Federal bank net rises to 277 cr

    How ?

    Extreme reduction in NPA

    SBI signs up Reliance money infrastructurebusiness correspondent

    Why ?

    It will identityfy borrower, process loapplication and follow up on recovery

    IOB profit rises to 268 cr

    How ?

    Reduction in provisioning

    Increase in interest & non interest income

    Healthy recovery

    NON CTS cheque may face delay from MAY

    Why ?

    Banks to reduce clearing arrangement ttimes a month

    Dial *99# Enjoy Banking!!! Yes Its Really

    True. Now There Is No Such Specific Need

    Of Mobile Banking Application Because

    You Can Avail Banking Simply Dialing #99#

    Common For All Mobile Service

    What is USSD?

    It is a unique number (preceded by a * and followedby a #) dialled from any handset that lets the user toaccess his/her bank account.For banking,Customerscan dial *99# to receive a menu of options On theirhandsets.

    How is it different from mobile banking?

    Most mobile banking services are app basedrequiring the account holder to own a smartphone.However,any mobile handset can be used for USSDbanking

    How it works...

    Customer keys in *99#

    Mobile operator connects session to NPCIgateway

    Message displayed

    Welcome to NUUP (National Unified USS

    Platform) If BANKING menu is chosen,customer is aske

    for 7- digit MMID prvoided by the bank

    Customer enters 7 digit MMID Code

    Customer choosen from menu of numbereoptions

    SMS of confirmation sent to customer.

    Which Banking Services?

    Remittances

    Balance Enquiry Basic Mobile Handset Is Used

    Rs 1.50 Per Transaction

    MOBILE BANKING MADE EASY

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    Earn As You Splurge

    We tell you how to make the best use of rewardpoints given by credit/debit card companies.

    Do you know why reward points earned on credit/debit card transactions expire if not redeemed ontime? Is it a significant loss? Why would a cardcompany deduct the reward points if not redeemed?

    And, of course, why do card companies give rewardpoints for using their cards in the first place?

    When a bank offers you a credit/debit card, it talksat length about reward points. It is difficult to make

    sense of such talk, but for credit card companies,reward/loyalty programmes are an importantelement of their sales pitch.

    Are reward points useful for card holders? Why arethey important for card companies? The answerlies in the economics of reward points that we try toexplain here.

    HOW REWARD POINTS WORK

    Every time you use your credit/debit card for atransaction, the card company earns an interchange

    fee from the merchant outlet. It can vary from 1%to 2.5%. The outlet can negotiate a lower fee if itsvolumes are high.

    Apart from the interchange fee, the card companymakes money from the annual fee it charges fromcard holders and interest earned on rolling overunpaid bills. They share a part of earnings (mostlyfrom interchange fee) with the card holder in theform of reward points to encourage him/her to use itmore frequently.

    FACTORS THAT DETERMINE REWARD POINTS

    EARNED

    The number of points earned on each transactiondepends upon the amount involved, the type of cardused and at times on where the transaction is done.

    Card variant:

    On a basic card, for every transaction of Rs 100-150,the card holder earns one-two points. The figure canbe three-five for premium and super premium cards.

    The higher the card variant, the more points yearn against the purchases made. For example, ABank My Zone card members earn up to 40 rewapoints per Rs 200 spent on dining on weekendsays Rajiv Anand, president, retail banking, ABank.

    Typically, a card member can get one point per40-100 spent. This, however, depends upon card and the bank. For instance, American Expregives one point per Rs 40 on platinum cards and oper Rs 50 on non-platinum cards, says ShaileBaidwan, country manager and head, consumservices, American Express Banking Corp.

    Entry-level cards are usually issued at a minimal

    while premium cards have high joining and annfees.

    Co-branded cards:

    Reward points on co-branded cards are higher thon most cards. Card companies launch co-brandcards in partnership with airlines, petrol pucompanies and large stores.

    The number of reward points on co-branded cacan be 5-10 times the points earned on other car

    In case of co-branded cards such as airline carif you buy tickets of the partner airline through card, you get extra reward points and discounsays Rishi Mehra, founder, Deals4loan.com.

    Where you are spending: Where you are swipusing your card also decides the number of rewpoints you earn.

    If you are using your card to pay power bills, points earned may be less than what you get whyour card is swiped at a restaurant. The reason mbe that the credit card company is getting a hig

    interchange fee from the restaurant than from utility company.

    Some merchant outlets may pay the card compaa higher fee to increase sales. The company, in tuwill give more reward points for card use at theoutlets, says Rishi Mehra of deals4loan.com.

    BANKING BUZZ

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    Spending on special occasions:

    One can also getbonus points forusing cards onspecial occasions.For example, thisValentines Day, somereward programmes

    offered 50 bonuspoints on first onlinetransaction. Some

    premium cards give bonus points on joining as well.

    VALUE OF REWARD POINTS

    If your credit card bill shows 5,000 points againstpurchases made in the past one year, what is valueof these points in monetary terms?

    One reward point does not equal one rupee. In fact,it is much less than that in most cases (20-30 paise).

    The value can vary from issuer to issuer. It can beas low as 10 paise per point and as high as Re 1 perpoint, says Anil Ramachandran, head, credit cards,IndusInd Bank. He says IndusInd Bank offers Re 1benefit per point earned on its Signature card.

    One way of calculating the value of the reward pointis by checking the price of the gift available againstredemption. For example, a credit card company isoffering Rs 1,000 wrist watch against 5,000 rewardpoints. Thus, each reward point is worth 20 paise

    HOW TO REDEEM

    You can redeem reward points at any partnermerchant outlet or website.

    Most programmes have started offering a rangeof options such as purchase of garments, homeappliances and cosmetics, besides gift vouchersand donation to charities. However, you shouldchoose the programme that offers the most numberof options, says Shailesh Baidwan of AmericanExpress Banking Corp.

    Online redemption is the most convenient as it canbe done without calling up the banks customer caredepartment. Most banks offer home delivery forproducts purchased online against reward points.

    You can also convert these points into air miles anduse them to buy air tickets.

    Some loyalty programmes give a points-plus-payoption, wherein a customer can use the points andpay the balance to get what he wants. Some waiveoff the annual fee in exchange for reward points.

    Some banks even allow customers to accumulreward points earned on their debit and credit ca(of the same bank) in one pool and redeem thtogether.

    An example of this is the eDGE loyalty rewaprogramme of Axis Bank. Customers accumureward points not only on their credit and debit cabut also on savings account and forex remittanc

    All the points are in one pool. The customer credeem all at once, says Rajiv Anand of Axis Ba

    REWARD POINTS COME WITH EXPIRY DATE

    Reward points can expire after a period. The percan vary from one-three years. Usually, badeduct the accumulated unused points at the endevery financial year.

    Rishi Mehra of deals4loan.com says this is donereward points are a liability on the books of banwhich they want to do away with every year. This

    also a way to prod card holders to keep redeemthe points.

    REWARDING INDEED?

    Reward points are an incentive for customers to utheir cards as much as they can. Banks gain frthe interchange fee from merchant outlets, whin turn gain from higher sales. The user of a caespecially a credit card, benefits only if he use

    judiciously. He should spend as much on credit cas he would be able to pay within the interest-f

    period.Besides, he must remember that reward poshould not be the primary reason for using credebit cards.

    Therefore,its indeed an important cause

    So it is suggested to take it before it expires !!!

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    DUTIES AND RESPONSIBILITIES OF A BANK

    CUSTOMER

    Everywhere, we hear about the ideal concepts

    like Customer is the King, Customers Delight,

    Customer is our true boss etc. But, has any

    one talked about the duties and responsibilities

    of a bank customer? Does the customer have

    only rights and privileges and doesnt have any

    duties and responsibilities?

    The answer is a big No.

    Here, I have listed the duties and responsibilitiesof a bank customer in a focused and vivid

    manner. A customer must remember these

    things always.

    1. The foremost duty of a customer is to comply

    with the KYC norms that have become

    universal now.

    2. The customer must co-operate with the

    bank in following all the standard rules

    and procedures, without asking for anyexemption/waiver.

    3. The customer must remember his bank

    account number. The account number is

    synonymous with his name, for all practical

    purposes, because he is identified more by

    his account number than anything else, in a

    bank.

    4. The customer must remember to sign the

    same way each time and his signaturemust always match with his specimen

    signature scanned and uploaded in the

    banks computers. However, the customer

    is entitled to change his specimen signature

    once in a few years.

    5. The customer has to bring his Passbook (in

    case of S.B. Accounts) and Cheque Book (if

    he enjoys this facility), whenever he visits

    the bank in person. It will save a lot of ti

    for himself and the bank staff.

    6. Whenever the customer visits the bank

    the second time, for completing an unfinish

    job, it is advisable to carry all the relev

    papers and documents in full set, with

    fail.

    7. Those customers who have cheque bo

    facility shall not ask for a withdrawal fo

    or a loose cheque, because in the C

    environment it will be difficult to oblige theespecially when they want cash withdraw

    8. The customer must be aware of his ban

    business hours and shall not unnecessa

    trouble the bank staff to comply with

    requests outside the business hours. This

    because the customers, upon their reque

    are provided with Debit Card and Inter

    Banking facility free of cost, almost by all

    banks. Hence with these, a customer c

    meet most of his financial needs, even whhis bank is closed.

    9. The customer is expected to know

    distinction between the Home Branch a

    other branches of the same bank. This

    because certain functions can be carried

    only at the Home Branch (e.g. issuance

    a new cheque book or a Debit Card, acco

    closure, change of address etc.).

    10. In case of a non-Home Branch, severestrictions exist for payment of cash to

    third party, limits imposed on withdrawa

    cash by oneself, sending RTGS or paym

    of taxes etc. The customer must find out

    nature of such restrictions from his Ho

    Branch and remember them always.

    11. The customer must behave decently a

    politely when he is inside a bank or when

    contacts his bank over phone or email.

    BANKERS BRIEF ON BANKING BUZZ

    Customer Is King But Upto What Extent ?

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    12. Especially when he contacts his bank over

    phone, he must be very specific on his

    query and end his conversation within a few

    minutes, because the bank staff at the other

    end has several constraints in prolonging

    the conversation unnecessarily.

    13. If necessary, the customer must visit the

    branch in person to satisfy his needs, asall his needs and wants cannot be fulfilled

    through a phone call.

    14. For certain types of jobs like withdrawal of

    large sums of cash, premature cancellation

    of a term deposit of huge value, issuance of

    TDS certificate etc., advance intimation to

    the bank is necessary.

    15. The customer must approach the right

    person (bank staff), for attending to hisparticular need. He shall not expect all the

    bank staff to perform every kind of job at a

    time.

    16. Similarly, the customer must approach the

    right branch/office for his special needs.

    For example, in metros, there may be a

    specialized branch for processing Housing

    Loans or Forex transactions. Some branches

    which have been designated as Corporate

    Finance branches cannot be expected toextend gold loans and agricultural advances.

    17. When some bank staff is on leave, the

    customer shall not approach another staff

    for some special type of jobs. For instance,

    a staff sitting at the counters cannot be

    expected to process his loan proposal, in

    the absence of a regular staff who has been

    entrusted with this work.

    18. The customer must understand his bankis there only to fulfill his genuine banking

    needs and the bank cannot act as his finance

    manager or accountant. For the special

    needs like investment and tax counselling,

    the customer must approach his auditor or

    any other competent professional only.

    19. The customer shall not expect his bank to

    offer solution for the problems faced by him

    elsewhere.

    20. Whenever there is acute shortage of staf

    the branch, due to the absence of many s

    at a time (on the grounds of leave, traini

    transfer, deputation etc.), the custom

    must co-operate with the staff present at

    branch and learn to adjust, without show

    his impatience, irritation and anger on the

    21. The customer shall not attempt to juthe queue, when there are several ot

    customers waiting before him for the sa

    purpose like withdrawal/payment of ca

    purchase of DD, remittance of taxes, send

    RTGS/NEFT remittances etc.

    22. The customer shall not demand any privile

    or concession or service to which he is

    entitled, as per the bank rules in vog

    However, he may seek clarification fr

    the bank staff, regarding his ineligibility

    disqualification in this regard.

    23. Once the bank manager has given his o

    approval for any credit proposal, it is the d

    of the customer to submit all the necess

    papers and documents in one bunch, ne

    sorted and arranged, without submitt

    them in piecemeal. It will save a lot of t

    for everyone and will obviate dissatisfact

    and complaints.24. Having accepted all the terms and conditi

    of sanction of a loan/advance, it is the dut

    the customer to comply with them sincer

    honourably and in time.

    25. Finally, the customer must realize that

    bank staff are also human beings and t

    have got their own limitations. Hence,

    customer must treat them as his equal.

    he does this, he will get spontaneous resp

    and love from all of them.

  • 5/26/2018 Incredible Banking (Apr 2014 Issue)

    11/11

    Incredible Bankin

    ? Risk arising out of defective documents oloan is called ...risk

    a. Legal Risk b. Documentation Risk c. DefaRisk d. Credit Risk e. Combination of CreRisk 7 Legal Risk

    ? Which of the following card product launchby bank is working on principle of Buy NPay Later

    a. ATM Card b. Debit Card c. Credit Cd. Charge Card

    ? Which of the following agencies/companieestablished by banks and financial institutfor the specific purpose of dealing in sale apurchase of distressed assets

    a. SEBI b. SIDBI c. SHCIL d. ARCIL

    ? Which of the following is not consideredpolicy rate ?

    a. Base Rate b. Repo Rate c. Marginal StandFacility d. CRR e. Non of these

    ? Which of the following is not credit ratagency

    a. CRISIL b. ICRA c. CARE d. SMEe. ARCIL

    ? An industrial unit is treated as micro unit if itsoriginal investment in plant and machinerydoesnt exceed :

    a. Rs 25 Lac b. Rs 3 Cr c. Rs 1 Cr d. Rs 5 Lace. Rs 10 Lac

    ? As per RBI guidelines,advances granted foreducation in india is treated as priority sector ifadvances doesnt exceed :

    a. Rs 10 Lac b. Rs 7.5 Lac c. Rs 20 Lac d. Rs15 Lac e. Rs Non of these

    ? # Which of the following is not a minoritycommunity under priority sector guidelinesissued by RBI?

    a. Sikh b. Budhist c. Jain d. Both (b) & (c) e.None of these

    ? Kisan credit card is valid for .....

    a. 1 Year b. 2 Year c. 3 Year d. 5 Year e. Noneof these

    ? RBI increased reduced repo rate by 25basis points recently .Which of the followingrepresents one basis points?

    a. One hundredth of one percent

    b. One tenth of one percent

    c. One thousandth of one percent

    d. One percent

    e. None of these

    BRAIN BOGGLING BANKING QUIZDear Reader,

    We Are Pleased To Play A Quiz,Insisng You To Acvely Take Part In It And Feel How Play

    The Quiz Is ...

    For Your Convenience We Have Given Answers Below

    But First Try All Sort Of Quesons With Passion To Win The Game

    ANSWERS

    10. e 9. d 8. d 7.d6. a 5. a 4. e 3. c2. a 1. a