Incredible Banking (Apr 2014 Issue)
-
Upload
amit-singh -
Category
Documents
-
view
21 -
download
0
Transcript of Incredible Banking (Apr 2014 Issue)
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
1/11
Incredible Bankin
Dear Readers,
Awareness regarding increasing needs of Banking Industry, their peculiar entities andexplicit enlightenment to attain goals of development have always intrigued a person banker.
In the absence of requisite erudition and expertise, evidences reveal that a banker flounders toelevate in the industry and is ceased to enhance at his competency.
As a result of this non-proficiency, when fickle opportunity does finally knock on the door, one is tapped and has nother choice except to fizzle.
So, it is with an immense ecstasy that I am presenting to you the profuse guide in the form of a monthly-magazinINCREDIBLE BANKING.
e magazine comprises useful materials & freights relevant to the day-to-day happenings and phenomena ofbanking industry.
I have taken painstaking efforts to present the magazine in an elaborative yet simpler manner keeping in view therequirements of our esteemed readers.
I am sure that if you read it intelligently and wisely it will go a long way in equipping you with knowledge to face tgruelling battle and bring you sure success at your workplace. I always try to understand the demands & requiremeof our readers,as an instance of this, I would love to know your feedback, suggestions & changes in the pattern andcontents ; beacuse sharing is caring
Ultimately, I would conclude with my promise that INCREDIBLE BANKING will nourish you with the fruitfuknowledge & the best guidance. It is upto you to make the best use of it for an EMPHATIC-SUCCESS.
With best wishes for your brilliant triumph.
Sincerely yours,
Rahul RiturajAsst ManagerCentral Bank of India
Editors Essence
NPA Recovery Strategies
Banking Breaking News
Banking Buzz
Bankers Brief on Banking Bu
Brain Boggling Banking Quiz
An Initiative by Rahul Rituraj
Nirmal PublicationApril 2014Issue : 1st
* Contents are copyrighted and publishing without
obtaining permission will lead to infringement of Law.
* We Insist You To give us your valuable feedback to
[email protected]. That Will Help us to
Provide You Quality Service !
* We will appreciate if you send your suggestions/advise
for better content construction
* YOU ARE ALSO INVITED TO TAKE ACTIVE
PARTICIPATION WITH US FOR NEXT ISSUES
* For More Details Mail to incrediblebanking.in@
gmail.com
Content
INCREDIBLE BANKINGINCREDIBLE BANKING MONTHLY MAGAZINE APRIL 2014
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
2/11
Incredible Bankin
NPA RECOVERY STRATEGIES
Recovery Measures:
A NPA account can be recovered after taking thmeasures effectively :
# Non Legal Measures : Send notices to the defaulters periodically
Visit the borrower personally and discuss reasonsthe default
Try to understand the problem and if any relief measucan be offered it can be done.
Special recovery camps can be arranged for focuapproach
Assess the realizable value of securities
Take steps to encash the security
# Legal Measures :
Invoke provision of Securitization & ReconstructioFinancial Assets And Enforcement Of Security InteAct 2002 (SARFAESI) after observing formalities.
File suit in the court of law in case the accounts arecovered under SARFAESI
Even in the cases where recovery actions taken,negotiations for a compromise seetlement todone
Efforts are to be continous and taking borrower confidence will yield results.
SOME TIMES DUES ARE RECOVERABLE BUT D
TO THE NEGLIGENCE OF BANKER IT BECOM
COMPLICATED TO RECOVERNow lets read what are those negligences
It is the prime duty of a banker to inform the borrower at the
of sanction of a loan the repayment obligation in clear terms
Many times a communication gap in this respect leads to de
In some cases even recovery of a small amount known
Critical Amount will help us to avoid an irregular account
slipping to NPA category.Therefore special effort and care t
taken by Banker to recover this critical amount.
Repeated visit to the borrowers place and having discus
with him/her will give us an idea about current position of
economic activity and and income generation etc
Timely follow up with the borrower at a time when he gets inc
is mist.For example a farmer can be approached for recov
after harvest of crops.
Recovery efforts are to be On going Basis and regular .Acco
with high overdues are to be targeted to effect better quantu
recoveries.
So this is all about how we have to set a strategyaccomplishing our goal
Start By Today Itself And Work Effectively As Well Efficiently.
Today NPA (Non Performing Asset)has become a burningobject across banking industry.
So, we need to set a solid strategy to recover the same.The role of banker doesnt end up with sanction anddisbursement of loans. Actually the banker has to play avital role in monitoring and recovery of the dues from theborrowers. The following pre-cautionary steps shall helpa banker to ensure the accounts remain as Performing
Assets
Proper identification of borrower
Due diligence on borrower and the securities offered
Proper assessment of credit-requirements Timely decision
Ensuring compliance of lending norms
Ensuring creation of assets and running of the unit
Continuous support and guidance to the client
Educating the borrower about the nature of creditextended and repayment obligations to bank in clearterms
Standard assets form the major part of the credit portfolio.Regular monitoring and follow up shall maintain the healthof assets. Proper vigil to be maintained at all times to seethat recoveries in standard accounts are forth coming,which shall in turn ensure income recognition and adding tothe profit of the bank.
Recovery in NPA Accounts :
An account may slip into NPA category on account offollowing reasons :
From Borrower Side :
Improper planning
Choosing of business without good prospects
Lack entrepreneurial skills
Lack of business knowledge
Diversion of funds Wilful defaults
From Bank Side :
Mistake in selection of borrower
Deficiency in assessment of credit
Lack of due diligence
Improper financing
Delayed financing
Non ensuring of creation of assets
Lack of continued support to the unit
Failure to monitor the account
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
3/11
Incredible Bankin
1st April, 2014
Raghuram Rajan hold rates in RBIs first bimonthly review.
Yes Bank raises $500m in foreign currencyloans, deposits
How ?
Its due to regulatory relaxations introducedduring the fiscal.
Rajan warns PSU banks against year-end
window-dressingWhy ?
Adjustments by banks affect various marketsegments
Monitoring of foreign Investment under the PISin indian companies - Incorporation in cautionList - FIIs/NRI/PIO/FDI/ADR/GDRs : The SouthIndian Bank Ltd
Why ?
Foreign share holding through Foreign
Institutional Investors (FIIs)/Non-ResidentIndians (NRIs)/Persons of Indian Origin(PIOs)/Foreign Direct Investment (FDI)/
American Depository Receipt (ADR)/GlobalDepository Receipts (GDRs) in The SouthIndian Bank Ltd.
RBI allows foreign investors to hedge currencyrisks
Why ?
To improve risk mitigating environment in thecountry
Banks must not fine non-maintenance ofminimum balance
Why ?
Consumer protection is an integral aspect offinancial inclusion. Bank should limit servicebut not impose any charge
New banks post EC nod; on-tap permits, specialbanks soon
What ?
The Reserve Bank of India (RBI)
announce an in-principle approval for a hof new banks to be set up after securinnod from the Election Commission of Indi
Monetary Policy: RBI keeps policy rates, Cunchanged
Why ?
If inflation continues along the intended gpath, further policy tightening in the nterm may not be required.
Indusind Bank appoints T. Anantha Narayan
as additional director2nd April 2014
Bandhan, 1st microfinance inst to get banklicence
Bandhan Financial Services, the fimicrofinance institution in the country to a bank licence, is also one of the youngentities to be allowed to enter the bankspace.
Bitcoins swing hurt viability as currency
Why ? Govt across the globe are finding it diffi
to regulate virtual currency such as bitcwhich doesnt have a central issuer
Shri Gurdial Singh Sandhu nominated on RCentral Board
The Central Government has nominaShri Gurdial Singh Sandhu, SecretaDepartment of Financial Services, Minisof Finance, New Delhi as a director on Central Board of Directors of the Rese
Bank of India. RBI penalises Vyavasayik Evam Audyo
Sahakari Bank Ltd., Morena, Madhya Prades
Why ?
for violation of directives/instructioguidelines of the Reserve Bank on operatioinstructions on loan against WHRs acredit exposure ceiling, director related lodonations, Know Your Customers (KY
Anti Money Laundering (AML) and ncompliance to RBI inspection report.
BANKING BREAKING NEWS
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
4/11
Incredible Bankin
IFCI appoints CA. K. S. Sreenivasan as director
IFCI Ltd has informed that CA. K. S.Sreenivasan has been appointed as Directoron the Board of the Company.
3rd April 2014
R Gandhi appointed RBI Deputy Governor
R Gandhi has been appointed Deputy
Governor for a period of three years effectivetoday, RBI said in a statement. He wasExecutive Director of the Reserve Bankbefore being elevated to the post of DeputyGovernor.
PNB raises Rs 500cr capital through Tier-2bonds
How ?
Through Tier-2 (Basel III compliant) Bonds
6th April 2014
SBI to offload up to Rs 4,000 cr bad loans toARCs
Why ?
This helps banks to take the equivalentNPA figure out of books and make anyearly provision for recovery or actual cashpayment.
7th April 2014
RBI to issue Rs 10 bank notes with Rajanssignature
Whats New ? The notes will bear the rupee symbol on the
obverse and reverse sides, with inset letter Ain both numbering panels. The year of issue,2014, will be printed on the reverse side ofthe notes
8th April 2014
Deutsche Bank backs Anshu Jain
Who is he ?
India-origin Co- Ceo,whose name figured in
an on going probe into currency manipulationWhy ?
Because he is the man who had placed bankon right track
SBI Cap puts up brand Kingfisher Airlines forsale
Why ?
For recovering the dues
Doha bank is eyeing on Indian financial marketfor quick growth
9th April 2014
IDBI Bank nominates Sunil Chandra Mathurdirector on Soma Textiles Board
Bank Of Japan chief doubts on BitcoItins futu
Why ?
Scandal plagued digital unit cant bcurrency unless it proves its reliability
10th April 2014 State Bank Of Hyderabad to be principal ba
of Telangana
Why ?
Its wide reach is a plus point for the regio
11th April 2014
Citi Bank says no to subsidiary mode
Why ?
As per the recent guidelines of RBI,fore
banks have to run their business in indiamaking subsidiary of themselves but bank wants to operate its own entity
Raghuram Rajan criticises federal reserofficials
Why ?
For not expressing more public concernabout the financial turmoil their low interrate have unleashed in every mareconomies.
Relief on card for home loan
What ?
RBI panel suggests floating rate must reset any at the pre agreed dates
14th April , 2014
RBI to shortly issue Rs 500,Rs 100 notes2014 printing year
15th April 2014
Bank override card PIN requirement
Why ?
Many merchants are yet to put new machithat require PIN authorisation in the place
Therefore, customer find that they continue pay in the old way with more ea
16th April 2014
Mayaram is new finance secretary
SBI rolls out tab banking service
SBI launched E-KYC
Bhartiye Mahila Bank to open 60 more brancthis fiscal
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
5/11
Incredible Bankin
17th April 2014
RBI pitches for independent body to set financialbench mark
Why ?
Aiming to prevent manipulation pf interestrate and forex interest rate
CavinKare and Bharatiya Mahila Bank signs
MoU19th April 2014
Banks may be deemed to set as corporate agentfor multiple insurer
What ?
Working group recommends new model tobreak deadlock over insurance broker
Public Sector Banker plans to ask Financeministry for a 5 days week
Why ?
On the citation of UK view, where banksrun for 5 days, relaxes bankers and gaincompanys efficiency,reduce absenteesm,enterprise, competitiveness and retain talent.
22nd April 2014
ECGC to rolls out factoring service for smallunits
What ?
It will help small enterprises to meet theirworking capital requirements without
approaching G. Gopalakrishna takes over as Director of
CAFRAL
23rd April 2014
RBI adopted two stages verification fortransaction
Why ?
To prevent mass level of on going onlinefrauds
HDFC Bank profits 25%
How ?
Due to robust loan growth and interestincome
RBI curbs banks from extending guaranteeletter of control to overseas arms
Why ?
Non fund based creditors used to makeforeign currency borrowing to repay rupeeloans
Indian not yet ready for differentiated bank-S
Why ?
It is difficult to survive by selling only one/products
PSU banks may get additional capital infusionRs 7000 cr
The Department of Financial Services wo
request for additional funds in regular budas banks require more capital than what hbeen allocated in the interim budget, official said.
24th April 2014
Yes Bank net rises to 19%
How ?
Strong loan growth
Stable margin
Lower provisions
SBBJ reported profit 39%
How ?
Robust growth in net interest income & ninterest income
25th April 2014
RBI panel for softer retail loan terms
Why ?
A working group set up by RBI has sinterest rate on existing floating loans ne
not rise or fall with every change in base rof bank.
26th April 2014
ICICI Bank net rises 15 %
How ?
Higher non interest income & robust logrowth
RBI promotes 3 GMs to EDs
Whom ?
N S Vishwanathan
U S Paliwal
Chandan Sinha
Yes bank expands board
2 new directors
Saurabh Srivastava
Vasantha Gujrati
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
6/11
Incredible Bankin
AXIS Bank profits 18%
How ?
Healthy Margin
SBT profits 17%
How ?
Growth in net interest income
Reduction in operating expenses
Receipt of Subvention
Recovery
Raghuram Rajan went by panels view to heldpolicy rates
Why ?
Upside risk to inflation in the near termprovided rationale pause
29th April 2014
SBI recovers 350-400 Cr dues from Kingfisher
Airlines PNB Metlife India to enter pension space
IDFC to buy loans in priority sector during itstransition process to start a bank
SBM profits up 40%
How ?
Steep reduction in bad loan
Lower cost of deposit
30th April 2014
Federal bank net rises to 277 cr
How ?
Extreme reduction in NPA
SBI signs up Reliance money infrastructurebusiness correspondent
Why ?
It will identityfy borrower, process loapplication and follow up on recovery
IOB profit rises to 268 cr
How ?
Reduction in provisioning
Increase in interest & non interest income
Healthy recovery
NON CTS cheque may face delay from MAY
Why ?
Banks to reduce clearing arrangement ttimes a month
Dial *99# Enjoy Banking!!! Yes Its Really
True. Now There Is No Such Specific Need
Of Mobile Banking Application Because
You Can Avail Banking Simply Dialing #99#
Common For All Mobile Service
What is USSD?
It is a unique number (preceded by a * and followedby a #) dialled from any handset that lets the user toaccess his/her bank account.For banking,Customerscan dial *99# to receive a menu of options On theirhandsets.
How is it different from mobile banking?
Most mobile banking services are app basedrequiring the account holder to own a smartphone.However,any mobile handset can be used for USSDbanking
How it works...
Customer keys in *99#
Mobile operator connects session to NPCIgateway
Message displayed
Welcome to NUUP (National Unified USS
Platform) If BANKING menu is chosen,customer is aske
for 7- digit MMID prvoided by the bank
Customer enters 7 digit MMID Code
Customer choosen from menu of numbereoptions
SMS of confirmation sent to customer.
Which Banking Services?
Remittances
Balance Enquiry Basic Mobile Handset Is Used
Rs 1.50 Per Transaction
MOBILE BANKING MADE EASY
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
7/11
Incredible Bankin
Earn As You Splurge
We tell you how to make the best use of rewardpoints given by credit/debit card companies.
Do you know why reward points earned on credit/debit card transactions expire if not redeemed ontime? Is it a significant loss? Why would a cardcompany deduct the reward points if not redeemed?
And, of course, why do card companies give rewardpoints for using their cards in the first place?
When a bank offers you a credit/debit card, it talksat length about reward points. It is difficult to make
sense of such talk, but for credit card companies,reward/loyalty programmes are an importantelement of their sales pitch.
Are reward points useful for card holders? Why arethey important for card companies? The answerlies in the economics of reward points that we try toexplain here.
HOW REWARD POINTS WORK
Every time you use your credit/debit card for atransaction, the card company earns an interchange
fee from the merchant outlet. It can vary from 1%to 2.5%. The outlet can negotiate a lower fee if itsvolumes are high.
Apart from the interchange fee, the card companymakes money from the annual fee it charges fromcard holders and interest earned on rolling overunpaid bills. They share a part of earnings (mostlyfrom interchange fee) with the card holder in theform of reward points to encourage him/her to use itmore frequently.
FACTORS THAT DETERMINE REWARD POINTS
EARNED
The number of points earned on each transactiondepends upon the amount involved, the type of cardused and at times on where the transaction is done.
Card variant:
On a basic card, for every transaction of Rs 100-150,the card holder earns one-two points. The figure canbe three-five for premium and super premium cards.
The higher the card variant, the more points yearn against the purchases made. For example, ABank My Zone card members earn up to 40 rewapoints per Rs 200 spent on dining on weekendsays Rajiv Anand, president, retail banking, ABank.
Typically, a card member can get one point per40-100 spent. This, however, depends upon card and the bank. For instance, American Expregives one point per Rs 40 on platinum cards and oper Rs 50 on non-platinum cards, says ShaileBaidwan, country manager and head, consumservices, American Express Banking Corp.
Entry-level cards are usually issued at a minimal
while premium cards have high joining and annfees.
Co-branded cards:
Reward points on co-branded cards are higher thon most cards. Card companies launch co-brandcards in partnership with airlines, petrol pucompanies and large stores.
The number of reward points on co-branded cacan be 5-10 times the points earned on other car
In case of co-branded cards such as airline carif you buy tickets of the partner airline through card, you get extra reward points and discounsays Rishi Mehra, founder, Deals4loan.com.
Where you are spending: Where you are swipusing your card also decides the number of rewpoints you earn.
If you are using your card to pay power bills, points earned may be less than what you get whyour card is swiped at a restaurant. The reason mbe that the credit card company is getting a hig
interchange fee from the restaurant than from utility company.
Some merchant outlets may pay the card compaa higher fee to increase sales. The company, in tuwill give more reward points for card use at theoutlets, says Rishi Mehra of deals4loan.com.
BANKING BUZZ
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
8/11
Incredible Bankin
Spending on special occasions:
One can also getbonus points forusing cards onspecial occasions.For example, thisValentines Day, somereward programmes
offered 50 bonuspoints on first onlinetransaction. Some
premium cards give bonus points on joining as well.
VALUE OF REWARD POINTS
If your credit card bill shows 5,000 points againstpurchases made in the past one year, what is valueof these points in monetary terms?
One reward point does not equal one rupee. In fact,it is much less than that in most cases (20-30 paise).
The value can vary from issuer to issuer. It can beas low as 10 paise per point and as high as Re 1 perpoint, says Anil Ramachandran, head, credit cards,IndusInd Bank. He says IndusInd Bank offers Re 1benefit per point earned on its Signature card.
One way of calculating the value of the reward pointis by checking the price of the gift available againstredemption. For example, a credit card company isoffering Rs 1,000 wrist watch against 5,000 rewardpoints. Thus, each reward point is worth 20 paise
HOW TO REDEEM
You can redeem reward points at any partnermerchant outlet or website.
Most programmes have started offering a rangeof options such as purchase of garments, homeappliances and cosmetics, besides gift vouchersand donation to charities. However, you shouldchoose the programme that offers the most numberof options, says Shailesh Baidwan of AmericanExpress Banking Corp.
Online redemption is the most convenient as it canbe done without calling up the banks customer caredepartment. Most banks offer home delivery forproducts purchased online against reward points.
You can also convert these points into air miles anduse them to buy air tickets.
Some loyalty programmes give a points-plus-payoption, wherein a customer can use the points andpay the balance to get what he wants. Some waiveoff the annual fee in exchange for reward points.
Some banks even allow customers to accumulreward points earned on their debit and credit ca(of the same bank) in one pool and redeem thtogether.
An example of this is the eDGE loyalty rewaprogramme of Axis Bank. Customers accumureward points not only on their credit and debit cabut also on savings account and forex remittanc
All the points are in one pool. The customer credeem all at once, says Rajiv Anand of Axis Ba
REWARD POINTS COME WITH EXPIRY DATE
Reward points can expire after a period. The percan vary from one-three years. Usually, badeduct the accumulated unused points at the endevery financial year.
Rishi Mehra of deals4loan.com says this is donereward points are a liability on the books of banwhich they want to do away with every year. This
also a way to prod card holders to keep redeemthe points.
REWARDING INDEED?
Reward points are an incentive for customers to utheir cards as much as they can. Banks gain frthe interchange fee from merchant outlets, whin turn gain from higher sales. The user of a caespecially a credit card, benefits only if he use
judiciously. He should spend as much on credit cas he would be able to pay within the interest-f
period.Besides, he must remember that reward poshould not be the primary reason for using credebit cards.
Therefore,its indeed an important cause
So it is suggested to take it before it expires !!!
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
9/11
Incredible Bankin
DUTIES AND RESPONSIBILITIES OF A BANK
CUSTOMER
Everywhere, we hear about the ideal concepts
like Customer is the King, Customers Delight,
Customer is our true boss etc. But, has any
one talked about the duties and responsibilities
of a bank customer? Does the customer have
only rights and privileges and doesnt have any
duties and responsibilities?
The answer is a big No.
Here, I have listed the duties and responsibilitiesof a bank customer in a focused and vivid
manner. A customer must remember these
things always.
1. The foremost duty of a customer is to comply
with the KYC norms that have become
universal now.
2. The customer must co-operate with the
bank in following all the standard rules
and procedures, without asking for anyexemption/waiver.
3. The customer must remember his bank
account number. The account number is
synonymous with his name, for all practical
purposes, because he is identified more by
his account number than anything else, in a
bank.
4. The customer must remember to sign the
same way each time and his signaturemust always match with his specimen
signature scanned and uploaded in the
banks computers. However, the customer
is entitled to change his specimen signature
once in a few years.
5. The customer has to bring his Passbook (in
case of S.B. Accounts) and Cheque Book (if
he enjoys this facility), whenever he visits
the bank in person. It will save a lot of ti
for himself and the bank staff.
6. Whenever the customer visits the bank
the second time, for completing an unfinish
job, it is advisable to carry all the relev
papers and documents in full set, with
fail.
7. Those customers who have cheque bo
facility shall not ask for a withdrawal fo
or a loose cheque, because in the C
environment it will be difficult to oblige theespecially when they want cash withdraw
8. The customer must be aware of his ban
business hours and shall not unnecessa
trouble the bank staff to comply with
requests outside the business hours. This
because the customers, upon their reque
are provided with Debit Card and Inter
Banking facility free of cost, almost by all
banks. Hence with these, a customer c
meet most of his financial needs, even whhis bank is closed.
9. The customer is expected to know
distinction between the Home Branch a
other branches of the same bank. This
because certain functions can be carried
only at the Home Branch (e.g. issuance
a new cheque book or a Debit Card, acco
closure, change of address etc.).
10. In case of a non-Home Branch, severestrictions exist for payment of cash to
third party, limits imposed on withdrawa
cash by oneself, sending RTGS or paym
of taxes etc. The customer must find out
nature of such restrictions from his Ho
Branch and remember them always.
11. The customer must behave decently a
politely when he is inside a bank or when
contacts his bank over phone or email.
BANKERS BRIEF ON BANKING BUZZ
Customer Is King But Upto What Extent ?
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
10/11
Incredible Bankin
12. Especially when he contacts his bank over
phone, he must be very specific on his
query and end his conversation within a few
minutes, because the bank staff at the other
end has several constraints in prolonging
the conversation unnecessarily.
13. If necessary, the customer must visit the
branch in person to satisfy his needs, asall his needs and wants cannot be fulfilled
through a phone call.
14. For certain types of jobs like withdrawal of
large sums of cash, premature cancellation
of a term deposit of huge value, issuance of
TDS certificate etc., advance intimation to
the bank is necessary.
15. The customer must approach the right
person (bank staff), for attending to hisparticular need. He shall not expect all the
bank staff to perform every kind of job at a
time.
16. Similarly, the customer must approach the
right branch/office for his special needs.
For example, in metros, there may be a
specialized branch for processing Housing
Loans or Forex transactions. Some branches
which have been designated as Corporate
Finance branches cannot be expected toextend gold loans and agricultural advances.
17. When some bank staff is on leave, the
customer shall not approach another staff
for some special type of jobs. For instance,
a staff sitting at the counters cannot be
expected to process his loan proposal, in
the absence of a regular staff who has been
entrusted with this work.
18. The customer must understand his bankis there only to fulfill his genuine banking
needs and the bank cannot act as his finance
manager or accountant. For the special
needs like investment and tax counselling,
the customer must approach his auditor or
any other competent professional only.
19. The customer shall not expect his bank to
offer solution for the problems faced by him
elsewhere.
20. Whenever there is acute shortage of staf
the branch, due to the absence of many s
at a time (on the grounds of leave, traini
transfer, deputation etc.), the custom
must co-operate with the staff present at
branch and learn to adjust, without show
his impatience, irritation and anger on the
21. The customer shall not attempt to juthe queue, when there are several ot
customers waiting before him for the sa
purpose like withdrawal/payment of ca
purchase of DD, remittance of taxes, send
RTGS/NEFT remittances etc.
22. The customer shall not demand any privile
or concession or service to which he is
entitled, as per the bank rules in vog
However, he may seek clarification fr
the bank staff, regarding his ineligibility
disqualification in this regard.
23. Once the bank manager has given his o
approval for any credit proposal, it is the d
of the customer to submit all the necess
papers and documents in one bunch, ne
sorted and arranged, without submitt
them in piecemeal. It will save a lot of t
for everyone and will obviate dissatisfact
and complaints.24. Having accepted all the terms and conditi
of sanction of a loan/advance, it is the dut
the customer to comply with them sincer
honourably and in time.
25. Finally, the customer must realize that
bank staff are also human beings and t
have got their own limitations. Hence,
customer must treat them as his equal.
he does this, he will get spontaneous resp
and love from all of them.
-
5/26/2018 Incredible Banking (Apr 2014 Issue)
11/11
Incredible Bankin
? Risk arising out of defective documents oloan is called ...risk
a. Legal Risk b. Documentation Risk c. DefaRisk d. Credit Risk e. Combination of CreRisk 7 Legal Risk
? Which of the following card product launchby bank is working on principle of Buy NPay Later
a. ATM Card b. Debit Card c. Credit Cd. Charge Card
? Which of the following agencies/companieestablished by banks and financial institutfor the specific purpose of dealing in sale apurchase of distressed assets
a. SEBI b. SIDBI c. SHCIL d. ARCIL
? Which of the following is not consideredpolicy rate ?
a. Base Rate b. Repo Rate c. Marginal StandFacility d. CRR e. Non of these
? Which of the following is not credit ratagency
a. CRISIL b. ICRA c. CARE d. SMEe. ARCIL
? An industrial unit is treated as micro unit if itsoriginal investment in plant and machinerydoesnt exceed :
a. Rs 25 Lac b. Rs 3 Cr c. Rs 1 Cr d. Rs 5 Lace. Rs 10 Lac
? As per RBI guidelines,advances granted foreducation in india is treated as priority sector ifadvances doesnt exceed :
a. Rs 10 Lac b. Rs 7.5 Lac c. Rs 20 Lac d. Rs15 Lac e. Rs Non of these
? # Which of the following is not a minoritycommunity under priority sector guidelinesissued by RBI?
a. Sikh b. Budhist c. Jain d. Both (b) & (c) e.None of these
? Kisan credit card is valid for .....
a. 1 Year b. 2 Year c. 3 Year d. 5 Year e. Noneof these
? RBI increased reduced repo rate by 25basis points recently .Which of the followingrepresents one basis points?
a. One hundredth of one percent
b. One tenth of one percent
c. One thousandth of one percent
d. One percent
e. None of these
BRAIN BOGGLING BANKING QUIZDear Reader,
We Are Pleased To Play A Quiz,Insisng You To Acvely Take Part In It And Feel How Play
The Quiz Is ...
For Your Convenience We Have Given Answers Below
But First Try All Sort Of Quesons With Passion To Win The Game
ANSWERS
10. e 9. d 8. d 7.d6. a 5. a 4. e 3. c2. a 1. a