Improving Your Leadership Communication
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your leadership communicatio n “A CLASSIC IS SOMETHING EVERYONE WANTS TO HAVE READ, BUT NO ONE WANTS TO READ.” ~ MARK TWAIN BOHN’S COROLLARY: COMMUNICATION IS SOMETHING EVERY ORGANIZATION WANTS, BUT FEW WANT TO DO. ~ DR. JIM BOHN
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18-Oct-2014 -
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Examine the impact your leadership communication.
Transcript of Improving Your Leadership Communication
Improving your leadership communication
“A CLASSIC IS SOMETHING EVERYONE WANTS TO HAVE READ, BUT NO ONE WANTS TO READ.”
~ MARK TWAIN
BOHN’S COROLLARY: COMMUNICATION IS SOMETHING EVERY ORGANIZATION WANTS, BUT FEW WANT TO DO.
~ DR. JIM BOHN
How effective is your leadership communication right now?
Why do Leaders perceive communication is happening?
Your opportunity to fill in the blank …
When people do not understand each other, what happens?
People make mistakes, and mistakes can be costly to a business.
When people do not understand each other, what happens?
People also become frustrated with one another, and thusPoint fingers Lay blame Argue
When people do not understand each other, what happens?
Ineffective communication causes rumors and gossip.
Ineffective communications ultimately lead to fear through uncertainty.
Ineffective communication stifles energy and leads to low productivity - more time spent on people struggles than output.
Costly rework!
When people do not understand each other, what happens?
Ineffective communication causes rumors and gossip.
Ineffective communications ultimately lead to fear through uncertainty.
Ineffective communication stifles energy and leads to low productivity - more time spent on people struggles than output.
Costly rework!
When people do not understand each other, what happens?
Ineffective communication causes rumors and gossip.
Ineffective communications ultimately lead to fear through uncertainty.
Ineffective communication stifles energy and leads to low productivity - more time spent on people struggles than output.
Costly rework!
When people do not understand each other, what happens?
Ineffective communication causes rumors and gossip.
Ineffective communications ultimately lead to fear through uncertainty.
Ineffective communication stifles energy and leads to low productivity - more time spent on people struggles than output.
Costly rework!
When people do not understand each other, what happens?
Ineffective communication causes rumors and gossip.
Ineffective communications ultimately lead to fear through uncertainty.
Ineffective communication stifles energy and leads to low productivity - more time spent on people struggles than output.
Costly rework!
Examples of poor communication:
Misunderstood goals – “Where are we going?
Misunderstood definitions – “What is ‘Deployment’”?
Misunderstood instructions – “How are we going to do that?”
Communication Methods
Method Risks Benefits
Face-to-face
Conference Calls
Posters
Speeches
Dangerous assumption …
Executives are especially vulnerable to the belief that their words and concepts will be carried out, largely because of positional power in their organizations.
People expect their orders will be obeyed
DICTATOR
People assume communication has
occurred
DELEGATOR
A forgetfulness that executives have been discussing something for a long
time, yet expect others to adapt immediately, as if they had been part
of the conversation.
BLIND SPOT
Continuum of communication risk …
EXTREMES
Barriers to good communication and why?
Speed of processing
Sound bytesLack of patienceClarity of senderChecking for
reception
CHARACTERISTICS OF THE COMMUNICATOR
Barriers to good communication and why?
Timing of communication
Physical space of communication
LOGISITICS OF COMMUNICATION
Barriers to good communication and why?
Highest needs for communication often occur at the lowest point in the project.
THE CRITICAL MOMENT
Dropping the ball in communication
People get reassigned – without a successor!
People get bored, tired, disinterested – especially on conference calls. You can always slow me down, but it's tough to speed me up.
What’s goin’ on?
"Need to know basis" is so passé.
What’s goin’ on? All communications provides a context for decision making, allow people to sort things out among competing priorities.
“What do I need to do to support the organization?”
What’s goin’ on?
All communication provides a context for prioritization.
“What do I need to do to support the organization?”Danger if this isn’t done. Reasons it isn't done.As a leader, you need to develop effective
ways for getting it done.
What’s goin’ on?
People will fill __ the blanks.
SPECIFIC COMMUNICATION ACTIONS
Coordination of activities - getting people together takes effort, clear focus, and clear agendas.
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SPECIFIC COMMUNICATION ACTIONS
Knowledge of the future – “People expect leaders in this business to know where they’re going.”
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SPECIFIC COMMUNICATION ACTIONS
Knowledge of roles (who’s on first?)
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SPECIFIC COMMUNICATION ACTIONS
Knowledge of what has happened? So people can feel a sense of efficacy, movement and momentum.
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SPECIFIC COMMUNICATION ACTIONS
Knowledge of victories - To allow the emotional sense of achievement and build efficacy for the next project.
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SPECIFIC COMMUNICATION ACTIONS
Coordination of activities - getting people together takes effort, clear focus, clear agendas.
Knowledge of the future – “People here expect leaders in this business to know where they’re going.”
Knowledge of roles (who’s on first?) Knowledge of what has happened? So people can
feel a sense of efficacy, movement and momentum. Knowledge of victories - To allow the emotional
sense of achievement and build efficacy for the next project.
How effective is your leadership communication right now?
Pro/AxiosWe offer plainspoken
guidance for those who do the work.
Check out the Rapid Diagnostic @ www.ProAxios.com
651-302-1574
Minneapolis, MN, USA
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