Improving the Patient Experience Within Hospitals in BC
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Improving the patient experience within hospitals in BC Linda Dempster, Executive Director, Quality, Patient Safety, Infection Control and Community Engagement, VCH Cathy Weir, Director, Quality Improvement and Patient Safety, Fraser Health Georgene Miller, Vice President, Quality, Safety & Outcome Improvement, PHSA Jonathan Aitken, Director, Health Design Lab, ECUAD
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Transcript of Improving the Patient Experience Within Hospitals in BC
Improving the patient experience within hospitals in BC Linda Dempster, Executive Director, Quality, Patient Safety, Infection Control and Community Engagement, VCH
Cathy Weir, Director, Quality Improvement and Patient Safety, Fraser Health
Georgene Miller, Vice President, Quality, Safety & Outcome Improvement, PHSA
Jonathan Aitken, Director, Health Design Lab, ECUAD
So far... 3 co-creation sessions - BC Cancer Agency (PHSA) - CEAN (VCH) - PAC (Fraser)1 ethnographic probe (VCH)2 interview sessions - VGH ER (VCH) - Eagle Ridge (Fraser)
Still to come... co-creation session at BCCH (PHSA)
Themes that have emerged • Patient Empowerment• Consistency of Care• Communication• Systems • Education
