Implementing an Integrated Mobility Strategy to … · Implementing an Integrated Mobility Strategy...

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Implementing an Integrated Mobility Strategy to Optimize

Workforce Efficiency and Improve Service Delivery15th – 16th April, 2015, Spindleruv Mlyn, Czech Republic

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About EDP

Why change?

Mobility

Implementation

Results

Lessons Learned

Evolution

Agenda

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Installed Capacity2,157 MW

Electricity8,360 GWh generated25,880 GWh distributed3,045 thousand Customers



Gas51.535 GWh distributed796 thousand Customers



Gas6,938 GWh distributed224 thousand Customers

Portugal

Spain

Brazil

* MW EBITDA

EDPR-NAInstalled Capacity

3,667 MWElectricity generated

10,146 GWh

EDPR-EUInstalled Capacity

4,283 MWElectricity generated

9,527 GWh

EDPR-BRInstalled Capacity

84 MWElectricity generated

230 GWh

Renewables

8

EDP – Electricidade de Portugal


EUR millions

Gross Profit

Operating Costs

Other Income/(Costs)

EBITDA

EBIT

Financial Results

Net Profit

2013 2012 Var. €M Var. %

5.551 5.428 123 2%

1.573 1.600 -26 -2%

361 200 161 80%

3.617 3.628 -11 0%

2.085 2.143 -59 -3%

-703 -679 -25 -4%

1.005 1.012 -7 -1%

7




5


SupplyGeneration

Open MarketRegulated Market

DistributionTransport

6



EDP-Distribuição

Operational Areas

Commercial Areas

Technical Support Areas

Management Support Areas

Project Managementand Network

Network Planning

Dispatch / Monitor

Maintenance Clients and Network (C&N)

• Management Support

• Prevention and security• Third party relations

• MT and LT network studies

• Commercial Assistance

• Network and Clients Units

• Network and Connections Studies

• Jobs and Budget Planning

• Execution and financial monitoring

• Substations

• HV/MV Networks

• Service Quality

• Network Studies

• DM North

• DM South

• Politic, Planning and Control

• Substations

• HV/MV Networks

CN1

CN2

CN3

CN4

CN6

DRCN

DRCP

DRCM

DRCT

DRCL

DRCS



Substation HV/MV

Substation UHV/HV

EB Display

Generation

UHV (REN) HV MV LV

EDP Distribuição

.411 Subst.(~ 719 PTs)

.17.094 MVA inst.

.66.023 Substs .6,1M clients.9.303 Km .74.239 Km .141.324 Km

2013 MainFigures

Level of Automation and Remote Control

Substation(MV/LV)

Market

Today

With Smartgrids

OCR

8



Why change?


Smartgrids

Quality ofService

OperationalEfficiency

DistributedGeneration

ElectricVehicules

Efficiency

Historic Chalenges New Chalenges

10

Why change?


Eficiency

Qu

alit

y of

S

ervi

ce

Inovation

Safety

EDP DistribuiçãoFocus in Excelence

Market Pressure

Liberalization

Regulator

Shareholders

Clients

Why change?

SCI - GME

Mobility Project

New Challenge!


Mobility


Mobility

Field services management is associated with a high potential for optimization due: operational effeciency and customer service level.

“Do the work right”(the most productive and efficient

way, with the lowest cost)

Field Services Management

Work execution in assets

Work & Workforce Management

Work & Workforce Management(Efficiency/Productivity)

Mission


Mobility – First stepsSGI – Outage management

SCI – Backoffice

SCI – Field workers

SCI First Mobility Projectin EDP


Mobility – First steps

SCI Benefits AchievedDispatching/Operating

Center

Unit/Field Areas

Dramatic decrease in operation time

(reorganization & SCI)

Resource optimizationImproved network

management

Decrease in operation time (reorganization & SCI)

Resource optimization and action

More effective outage management

Main benefits:Improvement and efficiency

Faster intervention

Quality of data

Improved relationship between organizational units involved

Enthusiasm from workers

Proof the concept

Impact:

925 Users (internal and contractors)

432 Teams (internal and contractors)

All outage contractors included

Main maintenance contractors included (2nd segment)


Objectives

Mobile platform to support operational excellence

Effectiveness and efficiency of field services

Client service improvement

Partnership increase with contractors

Back-office optimization

Increase the Quality of the Information

Work Force Management solution, integrated with technical systems of network management and back-office, in EDP Distribution.

Mobility – WFM Project


Generation and planning

Execution and return

Scheduling and Dispatching

Closure /External Services

Control

Customer Services

Management

SAP R/3 PM

PowerOn

SAP IS-U

SAP R/3 PM

SGI/PowerOn

SAP IS-U

Outages

Commercial Services

Maintenance

What are the main processes and functional areas?



Efficiency and effectiveness

Improved contractor

relationship

Increased data quality

Reduced paper work

Environmental sustainability

Operations

Efficiency and work safety

Immediate transfer of work to the field

Increased predictability in day-to-day work

Reduced traveling time

Navigation support (Tom Tom)

Technologically up-to-date field devices

Workers and Contractors

Improved customer service

Resolution at 1st call

Optimized communication,

traveling and execution times

Delay anticipation in schedule

Customers

Improved service levels

Reduced penalties

Increased data quality

Cost reduction

Regulator



Corporate Systems

Rede ActivaPowerOn

SGCC - SEPSAP/IS-U

SIAG PMSAP R/3 PM

SIT RDSmallWorld

SCADAGENESYS

WFM/GME: Workforce Management

Sending

work order

Returning information

to closework orders

Scheduling and Dispatch

Travel

Execution

Reception

Return



Mobility Platform mBPM

Multi-chanel acccess

Dynamic and natural evolution of the terminals,

responding to business requirements, with implemented

processes continuity (no cost in addition to the terminal)

On-line e off-line

Work optimizer (resources and routes)

Compatibility with Microsoft .NET e Java 2 Enterprise

Edition

Modelation and execution of business processes in multi-chanel environment, interfaces for integration

with other corporate systems



Implementation


Risk

Process automation

Return on Investment

Organization and Process

Change

-

+

+-

Key success factors:

Capacity to effective change

Effectiveness and efficiency

Risks and Challenges

Implementation - Change Management


Processes Analysis

Redefine

Comunication

Links between differentusers Technical training

ChangeManagement



Procedures RevisionAnalisys Tools RevisionActing Profile adaptionRefining Indicators



inte

grat

ion

Com

unic

atio

n

Vision of the Benefits

Integration



Backoffice: Redifine, Supervision, Scheduling / Dispatching



Before WFM/GME:

Checklist PT’s

Now with WFM/GME:

Automatic data integrationIn SAP-PM

Ex: Preventive Maintenace

Paper



Results


Before

After

Results


Before After

Results


Results


Finalized Workorders – February 2015

Results


Lessons Learned


Pragmatism

MIRACLE

KISS “Keep It Simple and Supported”

Lessons Learned

(take the oportunity…)

Innovation


Phase1

Phase2

Prototype

Pilot

Working!

SetupKick-off

Rollout

Lessons Learned


Involving the organization

38

Communication

Follow Up - Sessions

Presentation /Release

Dinamism SharePoint

Roadshow

Pilot

PrototypeTestingFinal

Requirements

TrainingImplementation

Lessons Learned


- optimizer OT

?

?

?

+ support for mobile operations

+ information generator

+ campaingn enabler

+ integration platform

+ outage response enabler

+ link with the clients

+ smartgrid integration

+ partnership enforcement

Lessons Learned


ChallengeSelect the most adequate equipment to the business

reality and daily activity of EDP-D field teams.

Selection Process

Business Requirements

Technical characteristics

Field teams needsMobile equipments characteristics:

ScreenPortabilityRuggedAutonomyErgonomyUsabilityProcessor PerformanceGPS

Equipment Short-ListTechnical tests

Equipments technical tests

Pre-selection of equipments to test by the field teams

Cost Analysis

Tests in the field

Tests made by teams , in the field Negotiations with mobile equipments suppliers

Selection

WFM/GME field teams

mobile equipments

Mobile Devices Selection Process

Lessons Learned


Evolution


InovCity

Smart Energy Livinghttp://www.inovcity.pt/

Evolution - Smartgrids


2008

WFM II – EvolutionMobile Platform - New business

needs

WFM I

2010 - 2011

Rugged

PDA

Tablets

PC

Evolution – Mobile Platform

Android…

Barcoding

MobilePlatform


WFM I WFM II

• Focus in HV e MV • Improvments from WFM I• New: Investment • Systems

• SAP-PS• Asset Management

• End to end vision• Cloud Computing• Mobile Platform

Main Strategic Orientations

• Focus in LV• Area: Outages, Maintenance; Commercial Services • Mobile platafform to support field work team management• Better service for the client • Improved relationship with our partners• Effectiveness and efficiency of our field services• Backoffice optimization • Systems:Power ON ; SAP IS_U; SAP-PM; SIT

44

Evolution


Integrated and optimized management of multifunctional field teams HV and MV Different status for different types of orders Panic buttonAdapt the Backoffice and PDA for the best funcionality/ergonomyAlarm management in Backoffice and PDA (workorders with SLAs)Google maps type solutionsComissioningAsset Management integrationMaterials and accessories managementGIS tools (mobile platform)Meter multivendor tool (mobile platform)

Global

Some new functionalities

Evolution


Evolution – Mobile Platform

DLMSDLMS


Execution

Simplicity

Involvement

[email protected]

Movie


[email protected]

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