Cisco Confidential 1C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.

Low touch versus high touch adoption

Cisco Confidential 2C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.

Methodology - Our secret sauce

Cisco Confidential 3C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.

Human impact of high touch adoption

Couldn't do without it. It would be like somebody un-invented the mobile phone!

Meetings much more interactive when using WebEx as we all look at the same documents at the same time, leads to more discussion and problems being realised earlier and discussed more efficiently

WebEx is an invaluable tool and to be honest I wouldn't be able to do my job anywhere near as effectively without it.

We use it with our main external supplier which saves a lot of time and allows complex designs to be explained without the need for regular meetings in central London

It saves many hours of redrafting and sending emails, many times with attachments to a wide audience. WebEx has changed the way I work for the better

Cisco Confidential 4C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.Jan 2016

Challenge→ Board issued business imperative to reduce

cost of 50% occupancy rates in over 400 UK locations, reduce travel expense, improve employee engagement, and lay the foundations for more flexible models of working

Approach→ Cisco partner Sei Mani retained by Virgin

Media to design and manage an adoption strategy to realise 80% adoption in 4 years as mandated by the business case.

Results - Customer→ WebEx adoption rate of 80% achieved in 3

years: World Record.→ 20% annual reduction in T&E expense→ Highest jump in employee engagement and

internal NPS scores ever recorded

Virgin Media case study