ILSHRM13 - Symbolist presentation titled: #Humanize Employee Engagement

ILSHRM 2013

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ILSHRM 2013

Breaking News!

2013 Global Assessment Trends

Report - Engagement one of

1

King’s College London - of

organizations say Engagement

in 2013.2

Benefits Research 2013 -

cited Employee Engagement as

top issue shaping benefits.3

Humanize Employee Engagement

2 1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true

2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI

3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article 8/19/2013

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Shocker…

Employee

Engagement

is decreasing…


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2010 global engagement score was

(down from 20091)

of employees are now

disengaged or under engaged2

Number of fully engaged employees

dropped to 2

North America sees

since 2008 3


4 1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf

2. http://www.prweb.com/releases/2011/10/prweb8866720.htm

3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt 8/19/2013

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Paul Hebert VP Solutions Design

Symbolist

www.symbolist.com

@IncentIntel

@TheSymbolists


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6 http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/

Access to needed

resources, tools,

and support

An energizing environment

that promotes physical, emotional

and social well-being 8/19/2013

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Tools

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Engagement is a issue…

you have human in your

department name…

it is

problem


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It’s Not Your Fault 10 8/19/2013


it really IS your fault.

Unfortunately…

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Why is it your fault?

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What have

you been working on?

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… HRIS…

Talent Management…

Rewards and Recognition

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I’m sorry Dave,

I'm afraid I can’t do that.

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Remove humans remove compassion

• Quote on inner machiavelli

• Ethics

• Etc.


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People who use social networks like Facebook or

Linkedin are to know their neighbors

and to provide them companionship.


17 http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/ 8/19/2013

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"Took all my pills be dead soon bye bye everyone."

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Some of those

people lived within

walking distance of

Simone.“

"Everyone just carried

on arguing with each

other on Facebook like

it wasn't happening.

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A 2010 study found that while

nearly report

reading posts from a close friend that seemed like a cry for emotional help…

to see the distressed friend.


20 http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html 8/19/2013

http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html

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The happiest participants

spent

and than the unhappiest participants

Happiest participants had

and one third

as much small talk as the unhappiest participants.


21 http://www.sciencedaily.com/releases/2010/03/100304165902.htm

The happy life is social

and conversationally

deep rather than

solitary and superficial

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Low Social Interaction Is Like…

• Smoking 15

cigarettes a day

• Being an alcoholic

• Worse than not

exercising

• Twice as harmful as

obesity


22 http://www.sciencedaily.com/releases/2010/07/100727174909.htm 8/19/2013

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Social connections – friends, family, neighbors or colleagues –


23 http://www.sciencedaily.com/releases/2010/07/100727174909.htm

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While online tools help

people communicate with

one another, without the

visual cues of actual

human contact these

digital relationships carry

misunderstandings and

cause confusion.

Students report that at

least they

are uncertain whether the

sender is joking or serious.

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In the real world,

These are the cues we

use to gauge whether

someone is listening to

us, agrees with us, is

attracted to us, or wants

us to shut up.

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When Animal Kingdom opened in Orlando the first visitors

complained that the real animals were not as "realistic" as the

animatronic creatures in other parts of Disneyworld.

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The need to find another human

being to share one’s life with has

always puzzled me.

Maybe because I’m

so interesting all

by myself.

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Technology

doesn’t

handle

variability

well. 8/19/2013

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I was the

choice.

It calculated I had a

45% chance of survival,

Sarah only had 11%

chance.

That was

somebody's baby.

A would have

known that. 8/19/2013

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you are OK… They did not need to ask permission from anybody to do so.”

Herb Kelleher, founder of Southwest Airlines

“Colleen [Barret] is primarily responsible for the humanistic

culture we have at Southwest… she ascertained that

that would evolve in a given station.

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Products

Manufacturing

Efficiency

Analytical

Services

Flows

Effectiveness

Cross-functional

Silos

Hierarchical

Individual

Isolation

Heuristic

Intrinsic

Social

Relationships 8/19/2013

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http://www.slideshare.net/missrogue/happiness-as-your-business-model-414463?from_search=9

• Interacting with others

•Connecting with people

•Connecting people

•Giving/Generosity

•Feeling loved

•Emotional security

•Acknowledgement and Support

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Passive Activism

People no longer need to take to

the streets to protest. They can do

so within the comfort of their

homes. Is it good to have passive

activism or is it just

adding unnecessary noise and

mislabeling comfortable

complacency?

http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/ 8/19/2013

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Can we culture

through our programs…

And yet

of the culture? 8/19/2013

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Microwaved

coffee cools

faster

than

brewed

coffee… 8/19/2013

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We’ve for what we think is a

better experience – we like the speed of microwaves but at

the expense of good tasting food.


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The simple truth is that

technology is still a poor

substitute for human interaction.

Google—the company where

Mayer grew up—believes that

people needs to be together for

maximum productivity.

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Franz Boas, founder of American anthropology, maintained that the shared language of a community is

the most essential carrier of their common culture.

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Oral communication unites people in

groups. Writing and reading are solitary

activities that throw the psyche back on itself.

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As Aristotle explained, “When the

storytelling in a culture goes bad

the result is decadence.”

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“When data is

ubiquitously accessible,

than the ability to place

these facts in context and

Daniel Pink, A Whole New Mind

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Idle chatter can be the social glue from which networks of

trust and norms of reciprocity and potential social capital

can emerge.

Howard Rheingold

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The key to successful communicating is realizing

that communication is an opportunity to

motivate and inspire, and all communication

emotional connection to make an impact.

Bert Decker

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Creates psychological distance and

negative physical affects

Decreases communication clarity

Creates - faux relationships -Being

there and not being there

Removes context around

information reducing meaningful

knowledge transfer

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1. Those who can do…

2. Aesop, Andersen and

Grimm…

3. In Your Face…

4. Tech.2

5. Symbolize


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(Required)

(Required)

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Aesop, Andersen, Suess

and Grimm…

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“Ladies & Gentlemen

serving

Ladies &

Gentlemen”

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Turnover

15%

Decrease

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Creates a “family

tree” for new

employees that

includes staff

photos and a map

of the office.

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http://www.theglobeandmail.com/report-on-

business/careers/career-advice/life-at-work/companies-

shift-strategies-to-retain-employees/article13368016/


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•Retention among frontline

staff soared from 3% to 67%

•The company had its 2 most

profitable quarters ever

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“You’re either a giver or a taker, givers tend

to get stuff back while takers fight for every

last nickel . . . they never have abundance.”

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Training

Storytelling

Face 2 Face

Technology

Symbols


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Image from MissBoomerang19 on diviantart.com http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295

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http://www.academia.edu/603616/The_limits_to_human_contact_How_communication_technology_mediates_relationships 8/19/2013

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that

designs jobs, or work systems

or systems of employment or

democratic processes,

Don Tapscott

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• Decrease caring behaviors

• Decrease recognition flexibility

• Increase our use of it as a substitute for reality

• Decrease your organization’s ability to

communicate clearly

• Reduce the impact on future behaviors

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If an organization is nothing more than an instrument

or a machine, used to enrich the owners or top

managers of the organization, then we would be

justified to show it no more commitment than

necessary to obtain our paychecks.


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http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf

If, however, you think of an organization as being made

up of the intersecting lives of human beings, each with

his or her own wants, needs, hopes, desires, fears, and

humanity…

a place where one can have a livelihood,

connect with a personal identity, and contribute to one’s

own growth and to society’s as well.

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A place with human

beings being human.

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brought to you by:

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Paul Hebert @IncentIntel

[email protected]

www.symbolist.com


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ILSHRM13 - Symbolist presentation titled: #Humanize Employee Engagement

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Transcript of ILSHRM13 - Symbolist presentation titled: #Humanize Employee Engagement