IDCS 500 The Evolution Continues. What is the iDCS 500? The next generation of the DCS Family...
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Transcript of IDCS 500 The Evolution Continues. What is the iDCS 500? The next generation of the DCS Family...
iDCS 500
The Evolution Continues
What is the iDCS 500?
• The next generation of the DCS Family– Bigger--unique networking possibilities– Versatile--new hardware and software– Advanced--computer telephony, IP enabled – Feature-Rich--too many to mention...
What will we be covering?
• System Benefits
• Position within and outside Samsung
• New Technology
• New Features
• Certification
Why has the iDCS 500 Been Created?
• Internal Influences– We wanted to offer users and dealers a system
that they won’t outgrow– We wanted to create a system that would
support our existing hardware and allow growth into the IP arena
Why has the iDCS 500 Been Created?
• External Influences– DCS has only one T1 and does not support ESF
or PRI– Market demands for a reliable networked key
systems – The necessity of supporting new IP technology
Where does 500 Fit in Samsung?
• Our positioning is from 40-250 stations – 488 Ports with up to 360 stations; 352 Trunks
using PRI, or 208 analog Trunks
• You can network up to 4 iDCS 500 systems together
What are the major benefits of the iDCS 500?
• Builds on reliable DCS platform - offers features and technology new to Samsung
• Adds new scalability for users—boards and telephones from DCS work in 500 including the iDCS 14 Button AOM
• Creates a unique price structure with three versions of the system
What hasn’t changed?
• PSU 60
• Trunk Cards from DCS
• Cadence and SVMi-8
• Cards that won’t migrate– T1, V dial, TrunkA-A1, SIM
New Hardware
• Built-in modem (Optional)– Remote programming and maintenance
• Smart media card– Stores system software & customer database
• iDCS LAN– Ethernet connection to data network
New Hardware
• E-911 Card– Supports up to 4 CAMA trunks to pass on
calling info to 911 center
• TEPRI– A Combination T1 ESF and PRI
• IDCS ITM3 8 channel VoIP interface card– Voice over the Internet
New Software
• M—basic software, T1/PRI/BRI, LAN, VoIP
• L—multi-cabinet software, enhanced features
• LE—networking multiple iDCS 500s
• LH hotel/motel--Bi directional PMS interface (early second quarter)
New Options
• PRI
• VoIP
• LAN Interface
• Networking
• Computer Telephony
PRI
• 3 PRI per cabinet
• iDCS 500 only requires 1 slot for T1 because it allows 32 timeslots per slot
• Supports 5ESS and NI2 protocols, so users can see both name and number
PRI
• Users can choose name or number to display first
• Outbound Caller ID
• E-911support gives DID when dialing 911
VOIP
• ITM3 card supports up to 8 voice calls over IP Network
• Add 8 more calls with daughter board
LAN Interface
• The iDCS LAN card provides 10/100 base Ethernet connection to data network
• High-speed PC programming across network
• Software uploads to the SmartMedia card via PCMMC
Networking
• LE Version only
• Create a unified system of up to 4 iDCS 500s
• Connection is via a proprietary PRI, based on Q-SIG specifications
Networking
• Call Completion, Busy Station
• Call Completion, No Response
• Call Forward Busy
• Call Forward No Response
• Call Forward Unconditional
• Call Intrusion
• Camp On
• Call Transfer
• Transfer Retrieve
• Transfer Recall
• DND with Pass Through
• DND
• Caller ID
• Centralized Attendant
• Intercom Calling
• Centralized Voice Mail
Computer Telephony
• Smart Operator provides PC-based attendant console
• All L systems have Smart Operator software as standard
• 911 alerting feature with the Smart Operator
Computer Telephony
• Smart Centre provides ACD-type reporting to a reader board
• Provides printed reports of current and historical data
Computer Telephony
• We support TAPI 2.1 TSP as system link. We no longer will support the
CTM (Computer telephony module) TAPI 1.
• Live System Programming
Computer Telephony
• Live remote programming with a modem, or over the Internet with the LAN card
• Live system software upgrade via LAN, (Does require a restart to initialize the new software).
New Features• Account Code Key Caller ID Review List (no answer list option L)
• Call Activity Display Call Forwarding External
• Chain Forward Caller Emergency Service ID E911
• Call Hold Exclusive Call Pickup
• Conference (expanded) Daylight Savings Time
• DID MOH Distinctive Ringing (L only) UCD
• Ring Modes Walking Class of Service
• Directory Names Off-hook Voice Announce
• Station Pair (cordless apps) Station Hunt Groups
• Tenant Service (splitting)
• Least-cost routing
• SMDR
• Hot Line -Timer programmable
• In-Group/Out of Group
• Operator Group
• Virtual Single Line Phone
• Each DID table entry has an MOH source definition
CertificationClass/ Test Basic
Certification
Advanced
Certification
Access to
Tech Support
Purchase Equipment
Transition Test(DCS 400si Certified Only)
M Version
Permanent
L Version
6 Months
Yes Yes
Basic Test M Version
6 Months
No Yes
6 Months
Yes
6 Months
Basic Course M Version
Permanent
No Yes Yes
Advanced Test M Version
6 Months
L Version
6 Months
Yes
6 Months
Yes
6 Months
Advanced Course M Version
Permanent
L Version
Permanent
Yes
Permanent
Yes Permanent
Conclusion
• iDCS 500 is the next step in DCS Evolution
• New Technology
• New Hardware
• New Options
• Knew you’d love it!