ICT Strategy - Shropshire Council elections
Transcript of ICT Strategy - Shropshire Council elections
Shropshire Council
ICT Strategy2012-2013(Revised Edition)
Supporting the CouncilsStrategic Vision
Modern technologyto help you connectwith your councilShropshire Council is making the most of
innovative new technology to save money and
provide services in more ways than ever before.
What we are doing now:
Residents can now access services in more
convenient ways as we work to become a more
streamlined, modern organisation.
Our ICT (Information & Communications
Technology) Strategy has been produced
which sets out how we will modernise our
computer systems, helping staff and
Councillors work more flexibly. We will
continue to standardise our desktop software
assets under a Microsoft Enterprise
Agreement, and we will utilise the opportunity
to increase or reduce that agreement to meet
the needs of the organisation. Where
appropriate we will use “pay-as-you-go” cloud
based solutions such as Office 365 for email,
unified communication’s and calendaring
services. We are committed to using Microsoft
Dynamics as our Customer Relationship
Management (CRM) which will manage the
councils interactions with customers and
stakeholders using technology to organise,
automate and synchronise business processes.
Shropshire Council is replacing laptops with
smarter tablets and mobile devices such as
iPads for staff and elected councillors.
Enabling the workforce to operate in a mobile
and flexible way will help to achieve our vision to
provide greater value for money by significantly
reducing our costs. For example a dog warden
is using a mobile device to instantly map
problems with dog litter and files reports without
the need to go to the office. Additional benefits
will include reduced travel, paper and
printing costs.
As well as internal changes, the ICT Strategy
strengthens our commitment to push for better
broadband coverage in Shropshire to help
businesses thrive even in the most isolated
rural areas.
To find out more:
Visit www.shropshire.gov.uk
Introduction Shropshire Council faces an increasing
challenge to provide better services for less
and the customer expectations of Council
provided services are high. The Council needs
to continue to innovate and adopt new ways of
working to deliver services.
Information and Communication Technology
(ICT) in public sector organisations underpins
and, deployed in the right way, can be a great
enabler for improving both the accessibility and
effectiveness of locally-delivered services.
Shropshire Council’s ICT Strategy has been
refreshed to respond to the Council's strategic
vision and harnesses the power of ICT to
facilitate the transformation of Council services,
providing greater value for money, supporting a
more flexible workforce and making services
more accessible to the community of
Shropshire.
The Strategy also provides the direction for
technology in which Shropshire Council needs
to move in order to achieve the strategic
outcomes identified in the Shropshire Council
Plan 2011-13. Additionally the Strategy directly
aligns with the Shropshire Estates Partnership
Implementation Plan and Shared Services
strategic plan.
The ICT Strategy will also strengthen the
Council’s commitment to push for a better
broadband coverage in Shropshire to help
business thrive even in the most isolated
of areas.
The core themes of the ICT Strategy: sharing
and re-using our assets, simplifying and
standardising our services and empowering
citizens and communities are fully aligned to
the central Government ICT Strategy.
It will be important to ensure that the strategic
direction set out in this document has the ‘buy
in’ of key stakeholders and meets the needs of
the local community. Successful
implementation of the strategy will rely on
strategic vision from the ICT Client function and
an overarching leadership from the top of the
organisation.
Shropshire Council
ICT Strategy
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Foreword
Progress Report
Service DeliveryThe service delivery model for ICT will
continue to change over the next 2 years.
As the Council looks to deliver greater
efficiencies it has also redefined the way in
which the ICT service operates.
The introduction of a Shared Services
Centre (SSC) will transform the way in
which day to day ICT business is provided.
These operational services will be
supported by an ICT Client team who will
provide advisory and strategic direction for
the Council.
The ICT Client function will seek to maximise
the benefits from ICT products and services by
developing and coordinating robust
relationships with the Shared Services Centre
and other partners. The ICT client function will
focus upon the strategic delivery of well-
defined services to achieve better results for
the community of Shropshire and beyond.
It is fundamental that ICT projects continue to
be designed to improve service delivery and
are managed and implemented by experienced
ICT professionals who understand the
business.
Under new local government legislation, the
Council will create new service delivery models
to achieve improved outcomes, at reduced
cost. The ICT Strategy will underpin the
implementation of the new Council-owned
company (NEWCO), as a vehicle for delivering
a range of public services in Shropshire in the
future.
“Shropshire Council is one of my firstcustomers to start the journey to invest ina Public Services Network (PSN) to meetthe needs of the Council and partners. I have been impressed by the innovativeand intelligent approach demonstratedby the Council. The Shropshire PSN isdue to become compliant later this year.As an early adopter Shropshire Counciland its Partners will build on the savingsachieved in procurement and start to usethis secure network for the benefit oftheir organisations and local citizens.” Simon NorburyEngagement ManagerPSN ProgrammeCabinet Office
Service DeliveryRequest for Change processes firmly embeddedinto business processes. Shared Services Centreup and running by April 2012.
Further development of Shared ServicesShropshire Council have federated instantmessaging and voice technology withWorcestershire County Council and StaffordshireCounty Council.
Shropshire Public Service Network (PSN)Shropshire Council has achieved accreditation statusfor PSN and has extended its WAN to Shropshire Fire& Rescue Service. Central switch replacement for theLocal Area Network (LAN) completed.
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Further developmentof Shared ServicesWe will take a leading role in delivering on
the tri council shared services agenda with
Worcestershire and Staffordshire County
Councils. We will build upon and develop
relationships with both commercial and
public partner organisations to increase
our effectiveness and scope, improve our
efficiency in service delivery to reduce cost
or generate income.
Strategic joined up approaches to specification
and commissioning of services will see:
• Consolidation of voice and data
networks, data centres and service
contracts
• Integrated infrastructure and support
functions
• Joint ICT specialist teams
• Reduced or no single council ICT
procurement
• Sharing ICT Systems
At a time when demands for ICT are increasing
the sharing of ICT specialist resources will
ensure that ICT can continue to be used as a
strategic function to drive innovation, business
change and improve service delivery to our
customers.
Shropshire PublicSector Network (PSN)The accreditation of a PSN in Shropshire offers
public sector organisations a great opportunity
to transform public service delivery.
The PSN is a key foundation of the
Government’s ICT Strategy which is driven by
the Cabinet Office and aims to change the way
Government Departments and Agencies, Local
Authorities, and the Third Sector buy and use
Voice and Data Networks.
Shropshire Council will continue to work with
its partners to:
• Drive efficiencies in procurement
• Deliver a range of technical and service
standards
• Improve service delivery
The “Shropshire PSN” provides opportunities
to transform public service delivery in
Shropshire by sharing and collaborating
services and maximising a secure and resilient
infrastructure that already exists. This offers the
opportunity to work smarter and to ensure the
people of Shropshire receive the best value
and that the best services are delivered to the
heart of the community.
Progress Report
Cloud ComputingCloud computing has brought about a step
change in the economics and sustainability of
ICT enabled service provision.
Shropshire Council is committed to the
adoption of cloud computing and delivering
computing resources to users as needed (an
on-demand delivery model).
By exploiting innovations in cloud computing
we will transform the ICT estate into one that is
agile, cost effective and environmentally
sustainable.
Shropshire Council will investigate ways in
which we can utilise the Government Cloud
(G-Cloud) to enable the use of a range of cloud
services, fundamentally changing the way we
procure and operate ICT, throughout the
organisation.
We are committed to push ahead with our
shared services programme which will see data
centre, network, software and asset
consolidation shift towards cloud computing.
We will mandate the reuse of proven, common
application solutions and policies. These
solutions will balance the need to be open,
accessible and usable with the growing cyber-
security threat and the need to handle sensitive
information with due care.
Cloud computing represents a radical change
in the way that the Council will use and pay for
ICT. Instead of hosting applications and data
on an individual desktop computer, everything
is hosted in the “cloud” – a collection of
computers and servers accessed via the
internet or via the “Public Cloud” network.
The benefits for moving to Cloud based
technologies are:
Many more common commodity solutions -
a range of the best industry ICT services and
solutions available off the shelf so the
government, its agencies and related bodies
can use what they need when they need it and
not create duplicate services that cannot be
shared.
Flexibility & Freedom - the ability, if required,
for departments and organisations to change
service provider easily without lengthy
procurement and implementation cycles, no
“lock-ins” to long contracts and the freedom to
quickly adopt better value and more up to date
solutions.
Ready and Easy to Use - complete solutions
that are already assured for security,
performance and service management.
Ready access to “hybrid cloud” solutions -
allowing the cost efficiencies of the “public”
cloud to be used alongside more secure /
dedicated private cloud solutions based on a
consolidated data centre and service estate;
“Cloud computing is a model for enablingconvenient, on-demand network access toa shared pool of configurable computingresources (e.g. networks, servers, storage,applications, and services) that can berapidly provisioned and released withminimal management effort or cloudprovider interaction.”Government Cloud StrategyMarch 2011
Cloud Computing350 staff using the “Shropshire Cloud” facility,enabling secure mobile and flexible solutions.
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Low cost - Services that are paid for on a
usage basis, driven by strong competition on
price and quality. Transparent costs along with
quality and scope-of-service metrics for simpler
comparison and control;
Competitive Marketplace - a range of service
providers constantly improving the quality and
value of the solutions they offer, from small
SME organisations providing niche products to
large scale hosting and computer server
capacity.
While the “G-Cloud” will offer substantial cost
savings and increased flexibility for the Council
and its service users, data and privacy
restrictions currently prevent some services
from being hosted and/or provided through
such means. In these cases, a “Shropshire
Cloud” service model will be used to provide
the necessary security assurance to hold and
process personal or restricted data.
Our new roleThe Shropshire Council Plan sets out a
strategic direction for Shropshire which
reshapes the role of the Council, redesigning
service delivery to give the people of
Shropshire more choice and control over how
they use, pay for and contribute to delivering
the services they need. In support of these
priorities the ICT Client function is committed to
the following outcomes:
• Establish a secure, single data store for
the whole Council providing business
intelligence.
• Deliver higher quality, cost effective
services.
• Continue to standardise infrastructure,
systems and operations enabling rapid
and flexible response to the ever
changing needs and priorities of the
business.
• Invest in information resources, tools
and technology to deliver savings,
efficiency and benefits across the
whole customer base.
• Further develop a wider shared service
arrangement with strategic partners to
reduce cost and/or improve efficiency
and effectiveness in the delivery of
services.
• Strengthen customer
account management.
• Ensure that ICT proactively supports
and sets direction for the development
of new community hubs, underpinning
the concept of locality and community
working.
• Position the Council as the ‘provider of
choice’ for a Public Sector Network
(PSN), covering the Local Enterprise
Partnership (LEP) area, but extending
without geographical constraint as new
opportunities arise and as partnerships
develop.
Additionally we will continue to maximise
existing technology investment to enable
flexible working, significantly reducing the
carbon footprint of the organisation whilst
improving the quality of frontline services.
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The GovernancemodelICT performs a fundamental and crucial role in
enabling the Council to carry out its business
and deliver efficient and effective services to
the community of Shropshire.
The ICT Client function will set the overall
direction and priorities for the development and
deployment of ICT in the Council ensuring that
ICT plans take in the ‘whole’ Council
perspective in terms of streamlining information
flows, focussing on customers and
communities, optimising infrastructure and will:
• Provide a clear strategic vision whilst
maintaining strong corporate
governance of ICT.
• Ensure that there is a corporate
approach to ICT investment and
prioritisation of initiatives.
• Take responsibility for the ICT Strategy.
• Scrutinise all ICT investment proposals
and delivery of business benefits.
Strong governance will ensure that the
investment in technology is prioritised,
resources are used to best effect and that the
financial and organisational impact of new
technologies is fully understood and
embedded in new ways of working.
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The Governance modelICT Governance is now well established withinthe Council, ensuring a corporate approach toICT investment.
Progress Report
Progress Report
Provide greatervalue for moneyby significantlyreducing our costsThe ICT function is committed to using resources
wisely and responsibly. We will ensure that we
will manage budgets in accordance with Council
policy and will continue to work with our
suppliers to seek opportunities for further
efficiencies and savings.
Each business case for ICT investment will
continue to be carefully scrutinised and
prioritised by the ICT Client function to ensure
that it meets Council objectives. Post
implementation reviews will then be conducted
to ensure that savings/benefits have been
delivered.
Open Source and emerging technologies such
as social media and community based services
will be deployed where there is a demonstrable
business case. The Shropshire “Cloud”
offering “Desktop Anywhere” will continue to
support the organisations ambitious
transformation programme and will be a key
enabler for mobile and flexible working.
Using cloud technology we will provide staff
with a greater choice and control over the type
of device they use for accessing ICT services.
Through the introduction of a wider variety of
mobile devices, such as iPads and
Smartphones we will seek to provide secure
access to corporate systems from personally
owned devices; improving service delivery and
driving down the cost of ICT support.
Technology solutions will be standardised and
will focus on meeting the needs of the
customer. Information will be structured and
stored centrally and through collaborative
working practices will provide secure access to
a wider range of professionals, partners and
service users.
We are committed to significantly reducing the
number of legacy systems used across the
organisation seeing old systems removed, and
efficiencies or cost savings achieved. In
addition we will look to maximise the
opportunities offered by working with wider
shared services, public and/or private sector
partnerships.
As part of a continual performance review of
software assets we will seek to further reduce license
costs, adopt user profile license models, remove
maintenance complexity and drive down ICT support
costs.
We will continue to standardise configurations for
computer devices, utilising the “desktop anywhere”
solution, adopting a re-use policy across the Council.
Building upon the significant investment made
in the ICT infrastructure we will continue to explore
the growing opportunities to offset costs and improve
economies of scale arising from changes in public
sector funding and Government ICT strategy
recommendations.
Where there is a clear business case, we will
continue to invest in new technologies and methods
to deliver improvements in efficiency and
effectiveness (improved workflow, flexible/mobile
working, joined up data, customer and staff self-
service facilities and collaboration tools).
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Provide greater value for money by significantly reducing our costs£480,000 savings realised through the renegotiation and cessation of ICT software maintenancecontracts. Additional savings also achieved through the restructure of ICT Services as part of the sharedservices consolidation. £38,000 reduction in Microsoft Licensing costs. Successful development of arange of mobile devices for both staff and members improving productivity.
Progress Report
Economic Growthand ProsperityThe Council will continue to develop Broadband
UK (BDUK) delivery plan and deliver a strong
demand stimulation plan to improve broadband
across Shropshire. This provides the
organisation with an opportunity to maximise
potential opportunities to partner other public
sector organisations in order to provide secure
PSN services and will:
• Engage with local and neighbouring
authorities to explore options for
joining the Shropshire PSN in order to
provide additional resilience and
facilitate partnership working.
• Explore options to consolidate data
centre provision and investigate
alternative disaster recovery solutions.
• Improve customer focused service
delivery that will enable collaboration
across all sectors of the community,
enabling self-service and facilitating
mobile and agile working.
• Provide capability to support mobile
and flexible working, reducing travel
whilst increasing business efficiency
and effectiveness at all levels within the
community of Shropshire.
• Support and encourage improved data
sharing between service delivery
partners, including third sector and
volunteers to enable more effective
partnership working by using globally
accepted open standards for data
interchange.
Better Health andWell-BeingImproving the lives of Shropshire people through
early intervention and by promoting healthy
lifestyles is a key priority for Shropshire Council.
The introduction of new collaboration tools will
enable multi-skilled groups of community based
officers with access to relevant up-to-date
customer information to work more interactively
at the heart of the community, improving staff
productivity and customer care.
A Public Health Transition Plan for the County of
Shropshire has been produced jointly by
Shropshire County PCT and Shropshire Council.
Working with colleagues from the NHS ICT will
play a fundamental role in the transition of public
health responsibilities, functions and people from
Shropshire County PCT to Shropshire Council.
Greater PublicConfidence We will continue to pilot social media
applications to improve community
consultation, participation and democracy.
Using the Shropshire PSN as a delivery
vehicle we will continue to ensure that
personal information is stored securely and
that all ICT assets remain compliant to
government information security standards
and legislative requirements.
We will play an important role by assisting
agencies to share information confidentially
and securely between professionals both within
the Council and with partner organisations.
Actively contributing to Council Priorities
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InformationManagement,Assurance andTransparencyIn order for the Council and its customers to
benefit from the information that we hold and to
provide the best possible services, we will need
to adopt a ’whole council’ approach to
information management.
Managing information effectively and
appropriately is essential to the delivery of
secure, seamless and efficient service delivery.
The new CRM will provide the platform upon
which performance can be measured whilst
underpinning modern, knowledge based
service delivery using effective information
architecture.
Supported by a new corporate Electronic
Document Management System (EDMS) and
combined with an approach to open standards
we will support the Council to build more
transparent, trusted and efficient information
exchange process.
These open standards will allow for greater
flexibility of policies and services delivered at a
lower cost and within shorter timescales.
Economic Growth and ProsperityBDUK Funding Award of £8.2million achievedfrom central government.
Information Management,Assurance and TransparencySuccessful installation of Microsoft Dynamics asthe new corporate CRM solution.
“Effective informationmanagement and deployment oftechnology within a context offundamental organisational change arekey to redesigning local public servicesso that they deliver better for less.” Socitm “Planting the Flag”:a strategy for ICT-enabledlocal public services reform
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Greater Public ConfidenceFacebook, Twitter, Shropshire Newsroom andYouTube are now embedded methods forcommunity consultation.
Progress Report
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Better educationattainment and workplaced skillsWe will further develop and extend the ICT
services provided to Shropshire schools and
will look at innovative and creative ways of
providing increasingly responsive and cost
effective support for our schools using the
Shropshire Public Sector Network to deliver
cloud-based technologies. This ongoing
development will focus on delivering the
Council’s strategic and statutory responsibilities
for securing the best outcomes for young
people while building capacity for schools to
operate increasingly autonomously and
facilitating more effective school-to-school
support arrangements.
Building on the excellent work of schools and
Shropshire Council, an even more holistic
approach to the use of technology and the
delivery of services to our customers will be
developed which will support learning that
benefits all stakeholders. The ICT Strategy will
draw together the stakeholders and their
resources to realise economies of scale and
the full potential of ICT for both curriculum and
operational purposes, particularly through
greater collaborative working arrangements
and shared procurement.
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Service Transformation andOrganisational DevelopmentMicrosoft Exchange roll-out completed for all 4,200 staffon time and within budget. Unified communicationsroll-out to 350 staff providing desktop access to instantmessaging, voice and video conferencing.
Better Education attainmentand work placed skillsSchools fully incorporated onto the ShropshirePSN and the Virtual “Classroom” Technologyproof of concept completed.
Service Transformationand OrganisationalDevelopmentICT has a major part to play in enabling
Shropshire Council to transform service delivery
and will use emerging technologies to enable
mobile and flexible working, facilitating the
changing working practices this involves. We will
investigate the use of wireless and mobile data
solutions within our communities providing staff
with the opportunity to deliver services in the
heart of the community.
We will provide voice and data unified
communications, reducing infrastructure
costs and increasing functionality, providing
features such as desktop video conferencing,
webinar facilities, virtual telephones and
integrated voice messaging across a wide range
of computer devices.
We will continue to migrate to industry standard
desktop software under an Enterprise License
Agreement, and we will ensure that we utilise the
opportunity to increase or reduce that agreement
depending upon the structure of the
organisation. Where appropriate we will use
Office 365 as a cloud based solution for email
and desktop software.
We will continue to provide ICT advice and
strategic vision for service redesign and
transformational initiatives prioritising
technologies such as an Electronic Document
Management System (EDMS) and a Customer
Relationship Management system (CRM).
Shropshire Council is committed to using
Microsoft Dynamics as its CRM. The CRM will
manage the councils interactions with customers
and stakeholders using technology to organise,
automate and synchronise business processes.
Our Progress It is important that everyone can see whether
we are achieving what we set out to do in the
ICT Strategy 2011-14.
The targets and objectives outlined in the ICT
Strategy 2011-14 focussed on delivering
outcomes in the agreed priority areas, within
budget and by providing a good rate of return
on any investment made. In addition we have
also continued to achieve significant savings by
renegotiating and in some cases removing
legacy licence costs. These savings were in-
part, re-invested to ensure that service
improvements were realised whilst providing
customers with new better value for money
technologies.
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achievements 2011-12
targets 2012-13
Mobile & Flexible WorkingSuccessful test and learn projectcompleted improving productivityfor Revenues & Benefits staff.
Virtual Desktop InfrastrutureVDI Infrastructure installed and 450desktops replaced (75% of targetachieved) Cloud based “desktopanywhere” infrastructure is nowavailable to access from any device,including home PC’s, and iPadsallowing mobile and flexibleworking for members and staff.
Microsoft Exchange4,200 mailboxes converted fromLotus Notes to Microsoft Exchange,on time and within budget. Accessto secure cloud mail services is nowavailable. 350 staff have access tounified communication solutions“MS Lync” from their desktop,including instant messaging, voiceand video conferencing.
Shropshire Council is also federatedwith Staffordshire County andWorcestershire County Councilsenabling free calls between theauthorities. New online meeting“Webinar” facilities are nowavailable for all MS Exchange users.
Service DeliveryRequest for Change processes firmlyembedded into business processes.Shared Services Centre up andrunning by April 2012.
Further development of Tri-CouncilShared ServicesShropshire Council have federatedinstant messaging and voicetechnology with WorcestershireCounty Council and StaffordshireCounty Council.
Shropshire Public Service Network(PSN)Shropshire Council has achievedaccreditation status for PSN and hasextended its WAN to Shropshire Fire& Rescue Service. Central switchreplacement for the Local AreaNetwork (LAN) completed.
The Governance modelICT Governance is now wellestablished within the Council,ensuring a corporate approach toICT investment.
Provide greater value for money bysignificantly reducing our costs£480,000 savings realised throughthe renegotiation and cessation ofICT software maintenance contracts.Additional savings also achievedthrough the restructure of ICTServices as part of the sharedservices consolidation.
£38,000 reduction in MicrosoftLicensing costs. Successfuldevelopment of a range of mobiledevices for both staff and membersimproving productivity.
Information Management,Assurance and TransparencyA new CRM infrastructure andsolution installed.
Economic Growth and ProsperityBDUK Funding Award of £8.2millionachieved from central government.
Greater Public ConfidenceFacebook, Twitter, ShropshireNewsroom and YouTube are nowembedded methods for communityconsultation.
Better Education attainmentand work placed skillsSchools fully incorporated onto theShropshire PSN and the Virtual“Classroom” Technology proof ofconcept completed.
Service Transformation andOrganisational DevelopmentMicrosoft Exchange roll-outcompleted for all 4,500 staff. Unifiedcommunications roll-out to 350 staffproviding desktop access to instantmessaging, voice and videoconferencing.
Broadband UK (BDUK) Procure a supplier, develop adelivery plan in conjunction withthe supplier, deliver a strongdemand stimulation plan.Achieve State Aid Clearance.
Mobile & Flexible WorkingProvide technology solutions totransform the way in whichLandlord Services & Planningdeliver frontline services acrossShropshire.
Equip 150 staff with mobile andflexible working technologysolutions. Support Community hubsthroughout Shropshire using wifiand “smarter” office facilities.Enable the workforce to utilise“desktop anywhere” cloud servicesusing personal devices.
Virtual Desktop Infrastructure1,000 additional desktops to bereplaced in the next year.
Microsoft ExchangeRoll-out MS Lync to all exchangeusers.
Further Development of SharedServices & New Service DeliveryModelsInvestigate opportunities toconsolidate voice and datanetworks.
Share ICT Systems.
Shropshire Public Service Network(PSN)Explore the opportunity tomaximise the benefits of a securePSN in Shropshire to driveefficiences in procurement.
Engage with other PSN accreditedpartners to maximise efficienciesthrough collaborative working.
Federate unified communicationswith Health and other publicorganisations within Shropshire.
Provide greater value for moneyby significantly reducing our costsReview and consolidate ICTmaintenance contracts to deliver£200k savings.
Adopt user profile license models toreduce the cost of the MicrosoftEnterprise Agreement.
Deliver “desktop anywhere”solutions to 1,200 employeesenabling mobile and flexibleworking solutions.
100% virtualisation of the DataCentre environment.
Re-negotiate Telephony contractswith senior suppliers.
Information Management,Assurance and TransparencyImplement a new council-wideEDMS
Fully implement a council-wideCRM.
Embed Business Intelligence acrossthe Council.
Economic Growth & ProsperityEnable improved data sharingbetween service delivery partners.
Better Health & Well-BeingDevelop and implement a PublicHealth ICT transition plan.
Support the implementation of multiagency Wifi enabled communityhubs across Shropshire
Better Education attainment andwork placed skillsDevelop an in-house informationmanagement, teaching and learningplatform to replace the externallyprovided Shropshire LearningGateway (SLG).
Provide a replacement email systemfor schools to ensure continuity ofservice when the SLG contractexpires.
Provide the schools sector with a“virtual desktop solution”.
Procure a new SchoolsManagement Information System(MIS).
Procure a new Education MIS.
Service Transformation andOrganisational DevelopmentImplement online meeting and webhosting facilities.
Deliver instant messaging, videoand voice conferencing to all staff.
Investigate cloud based servicese.g. Office 365.
Phase 1 Elected Members December 2012.
Develop a strategy for the use ofpersonal computers to access“desktop anywhere” cloudservices.
Complete an evaluation optionanalysis for a corporate financial'ssystem (October 2012)
Timeline
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2012 2013Further Development of Shared Services & New Delivery Models1 Develop a cross council ICT Strategy (July 2012)
2 Investigate joint Disaster Recovery (DR) solutions (July 2012)
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Mobile & Flexible Working1 Phase 1, Landlord Services (June 2012)
2 Phase 2, HR&D (July 2012)
3 Phase 2, Planning & Building Control (August 2012)
4 Phase 4, Business Improvement & Design (September 2012)
5 Approve a strategy for allowing staff to bring their own devices (BYOD) (September 2012)
Unified Communications
Shropshire Cloud “Desktop Anywhere”1 Phase 1, replace 250 Desktops (June 2012)
2 Phase 2, replace 250 Desktops (September 2012)
3 Phase 2, replace 250 Desktops (December 2012)
4 Phase 2, replace 250 Desktops (March 2013)
Provide greater value for money by significantly reducing our costs1 Review and consolidate existing ICT contracts (September 2012)
2 Pilot Office 365 (Cloud desktop technology) (May 2012)
3 Undertake a “user profiling” software exercise (October 2012)
4 Re-negotiate WAN contracts (May 2012)
5 Re-negotiate Telephony contracts (May 2012)
Information Management, Assurance and Transparency1 Implement a corporate EDMS
2 Phase 2, Implement MS Dynamics as the corporate CRM (December 2012)
Shropshire Public Services Network (PSN)1 PSN “Accreditation” (May 2012)
2 Investigate opportunities for collaborative working across other public organisations within Shropshire and beyond (March 2013)
Better Health & Well-Being1 Implement an ICT transition plan for Public Health (March 2013)
2 Investigate Federated MS Lync with Shropshire Health Service (December 2012)
Better Education attainment and work placed skills1 Develop an in-house information management, teaching and learning platform (December 2012)
2 Provide a replacement email system to Shropshire Schools (March 2013)
3 Provide a “Shropshire Cloud Desktop” for Schools (May 2012)
4 Procure a new Schools MIS (December 2012)
5 Procure a new Local Authority Education MIS (December 2012)
Service Transformation and Organisational Development1 Develop and adopt new Council policies allowing staff to securely access “Desktop Anywhere” solutions (June 2012)
2 Develop a strategy for utilising Cloud Based software solutions such as Office 365 (March 2013)
3 Unified Communications (UC) Phase 1, Instant messaging and Presence to all staff (June 2012)
4 UC Phase 2, Voice conferencing for all staff (August 2012)
5 UC Phase 3, Install MS Lync as the core telephone system (September 2012)
6 UC Phase 4, Online meetings and Web Conferencing for all staff (September 2012)
7 Complete an evaluation option analysis for a corporate financial's system (October 2012)
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3
1
2
1
4
53
1
34
5
67
2
2
2
2
3
4
30
347
Sh
rop
sh
ire C
ou
ncil D
esig
n &
Prin
t©
May 2
012
Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND
Further informationSTRATEGIC ICT CLIENT OFFICERNeil LangfordTel: +44(0) 1743 252235E-mail: [email protected]
STRATEGIC ENTERPRISE ARCHITECTGeorge EdwardsTel: +44(0) 1743 252115E-mail: [email protected]
PORTFOLIO HOLDER SERVICE TRANSFORMATION ANDORGANISATIONAL DEVELOPMENTMartin Taylor-SmithE-mail: [email protected]
ContactCORPORATE HEAD OF BUSINESS IMPROVEMENTWendy MarstonTel: +44(0) 1743 252004E-mail: [email protected]