ICT driven innovation for Public Service Moderniation
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Transcript of ICT driven innovation for Public Service Moderniation
MOLDOVAICT driven innovation for Public Service Modernization
Moldova ICT Summit 2016Chisinau, April 28, 2016
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova e-Government Center
E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation:
not an island of efficiency and innovation, but
an engine to drive, enable, streamline other reform flows
E-TransformationE-TRANSFORMATION: INNOVATION ON BOARD
Transparency & accountability
Help to combat corruption
Cut endless line for public services
PUBLIC SERVICE:
from burden to being a benefit
from headache to a flawless process
BURDEN BENEFIT
INNOVATION FOCUS - PUBLIC SERVICE REDESIGN
Digital Services
Information Security
IT capacity building
Favorable Regulatory Framework
Innovative technology
Intelligent IT investment
Data center consolidation
Public services reengineering
Enterprise architecture
Cloud
Interoperability
Modern Access
Channels
Government Technology Strategy Government Decision nr. 710, 20.09.2011
OUR MANDATE
E-GOV INFRASTRUCTURE FOR SERVICE REDESIGN
ELECTRONIC SERVICE
SECURITYAND IDENTITY
ELECTRONIC PAYMENTS
ELECTRONIC MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITALSIGNATURE
INTEROPERABILITY
REINVENTING THE GOVERNMENT
Use – Reuse the existing eGov infrastructure
Reengineer. Simplify. Unify.
Interoperability (Data has to run, not people)
!!! Customer-DRIVEN culture !!! C0-CREATION
Digital by Default
Framework
DIGITAL BY DEFAULT FRAMEWORK
Security by design
Mobile by default
Content Portability
Open Data by defaultAPIs
Cloud First
Shared by default
G4C / G4B PUBLIC SERVICES PORTAL
www.servicii.gov.md launched in May 2012
Version 2.0 under CO-CREATION CURRENTLY
Informative component: 508 service passports
Interactive component: access to 129 e-services
> 800,000 visits> 500,000 visitors.
AUTHENTICATION AND ACCESS CONTROL SERVICE
Launched in May 2013. Unified Single Sign-on. www.mpass.gov.md: mobile signature, digital certificate, user name & password.
25 IS already integrated, other 7 in process
Fully operable from Sept. 17, 2013
No fees for citizens! 4 payment schemes
GOVT ELECTRONIC PAYMENT PLATFORM WWW.MPAY.GOV.MD
E-PAYMENT
2 million transactions processed Integrated: 18 payment providers; 18 public service providers; > 50 services
MCloud Platform fully operable from February 14, 2013Phase II / Cloud in a box solution implemented.
35 public authorities migrated more than 120 info systems to the Platform
Infrastructure as Service
Platform as Service
Software as Service
“Best Cloud Project in Central Eastern Europe”, awarded by Hitachi – Nov. 9, 2012
MCLOUD & CLOUD FIRST POLICY TECHNOLOGICAL PLATFORM
MOBILE DIGITAL SIGNATURE
Launched: Sept. 2012. PPP with mobile operators. Digital signing & time stamping. MSign - signing of various digital content: web forms, offline documents, images.
1.35 mln transactions
68 thou individual users of Mobile e-ID
25 Info Systems integrated with MSign
GOVERNMENT INTEROPERABILITY PLATFORM
MConnect – the core of GeT Agenda&Public Service Redesign
PILOTED SINCE JULY 2014
60 data exchange projects
> 2 mln transactions
Data has to run, not citizens
Enterprise Content Management Platform
ECMP aims to serve as a platform for easy (no-code) creating of new typical applications and Info Systems, mainly for registers, authorizations, appointments.
Launched in December 2013.
First 4 Information Systems developed based on ECMP (2013-2016):
1. Common Water Use Authorization System
2. State Register of Inspections
3. Digital Agricultural Register
4. e-Transportation Authorizations (international auto transportation of goods & passengers)
ICT AS A PROMOTING TOOL OF OPEN GOVERNMENT:
• OGP Membership since 2011
• 1st Public Sector Expenditures e-Database BOOST (2011)
• Open Data Portal www.date.gov.md (April 2011): 896 datasets, 48 public authorities, 1.4 mln downloads, corporate data (3rd place in the World OCD ranking), enabling frameworks, app contests etc.
• Social Media Guide for public entities
• Open Data Coordinators in CPA bodies
• e-Participation Portal (2010) – upgrade planned
• Open Contracting & e-Procurement – in process
2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION
79% of respondents in 2015 (vs. 58% in 2012) support Gov e-Transformation
78% of respondents in 2015 (vs. 56% in 2012) consider GeT Reform as being important
Cca 70% (vs. 57% in 2012) of respondents are willing to access e-services via PCs, while 58% (vs. 40% in 2012) - via mobile phones.
70.2% are confident (from average to full) in e-services’ quality
2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION
CORE BENEFITS GENERATED BY GOV E-TRANSFORMATION
63% of respondents in 2015 (vs. 48% in 2012) are confident that eGovernance has important advantages, brings benefits
2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION
Signals from Public Perception Studies:
Disproportions in:
- demand for central and local public services- level of quality, satisfaction- rhythm of e-transformation in sectors, Local PAs- e-services demand vs. offer- awareness on Personal Data Protection in online G2C/C2G interaction
CAPACITY TO E-INNOVATE IN THE PUBLIC SECTOR
19 central PA authorities institutionalized CIO Dept./Offices >50 CIOs and >40 Coordinators for Open Data in the CPA authorities
MiLab – Social Innovation Lab (UNDP MD & eGovCenter) > 3,700 public servants trained in e-Governance
INSTITUTIONAL LEADERSHIP AS MAIN DRIVER
THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF
RETHINKING GOVT: SYNERGY & NON-LINEAR SOLUTIONS
TRANSCENDING BOUNDARIES
INTERACTION:
CITIZENS BUSINESSES
GOVTNGOs
MEDIAINTEREST GROUPS
ACADEMIA
INNOVATION:
DIGITALSOCIALPOLICY
BUSINESSCULTURAL
HOW TO CAPITALIZE ON EXSTING EGOV INFRASTRUCTURE?
MOST MODERN TOOLS ARE AVAILABLE
HOW TO CAPITALIZE ON EXSTING EGOV INFRASTRUCTURE?
THEIR PROPER USE, INTEGRATION, UPTAKE, ADVOCACY
10 “GO” TO CAPITALIZE
GO
• SECTORS• LOCAL • SMART IT INVESTMENTS • INTEROPERABILITY • SERVICE REDESIGN• CO-CREATION• INSTITUTIONAL REMAPPING• SYNCHRONIZING REFORMS• PARTNERSHIPS • VARIETY OF ACCESS POINTS
Contact information:
Cornelia AmihalachioaePerformance & Social Innovation OfficerMoldova eGovernment Center: www.egov.md
e-mail: [email protected] [email protected]
THANK YOU!