ICT driven innovation and modernisation of public ... Zuzek.pdf · REPUBLIC OF SLOVENIA MINISTRY OF...

REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION

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ICT driven innovation and modernisation of public administration: the case of Slovenia

Mag. Jurij Bertok (Dr. Alenka Žužek Nemec)

IT Directorate Ministry of Public Administration

Republic of Slovenia


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Mission and Vision of the Government of Republic of Slovenia

Organizing modern and efficient public administration

Building up public administration as effective, efficient and user friendly service for citizens and businesses

Understanding users needs / having direct contact with citizens & businesses


3 3

Ministry

of Public Administration

Establish a friendly,

effective, efficient

and

modern public

administration

Coordination of

State informatics


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Some best practice examples with international awards E-VEM (One stop shop for Businesses) – The United Nations Public Service Award UNPSA 2009

(Improving the delivery of services, 1st place Europe & North America) – “Good practice label” in the “European eGovernment Awards 2009” Information Support for Legislative Drafting (e-Democracy) – The United Nations Public Service Award UNPSA 2012

(Fostering participation in public policy-making decisions through innovative mechanisms, 2nd place Europe & North America)

E-Social Security - Interoperability Platform – The United Nations Public Service Award UNPSA 2013

(Promoting Whole-of-the-government approaches in the Information Age, 1st place Europe & North America)

Supervizor – The United Nations Public Service Award UNPSA 2013 (Preventing and Combating Corruption in the Public Service «2nd place

Europe & North America).

E-government achievements


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One stop shop project E-VEM

• Enables fast (in 3 days), simple and free of charge registration of a company.

• Performs all other obligatory procedures for start up at one stop shop contact point or online

• Supports other - most frequent - services for businesses at one stop shop contact point or online

- 250,000 e-procedures per year

- more than 30,000 users per year

- over 40,000 website visits on a monthly basis

- € 1.600,000 savings for businesses per year

United Nations Public Sector Award 2009 (UNPSA) winner


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EUGO – point of single contact (cross-border use)


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E-Social Security Interoperability Platform

E-Social Security case:

– Fair decisions on social rights (child allowance, cash social assistance…)

– Income, property and statuses for applicants and their family members

– 50+ data sources

– Enquiries for 10.000 – 15.0000 persons processed every day

– Stable, safe and secure, approved by our Information commissioner

United Nations Public Sector Award 2013 (UNPSA), winner


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IO-MODULE custom webservices

ASYNCHRONOUS

MODULE

Defense - participation in

civil protection etc.

Register of

ships

and boats

Population

register

Pension

insurance

Health

insurance

Employment

service

Tax

administration Prison

administration

Central

securities

clearing

corporation

Register of

transacion

accounts

RE

SU

LT

S !

EN

QU

IRY

?

MDDSZ (ministry of labour, family and

social affairs)

MNZJU (ministry of interior and

public administration)

TRAY

client – ISCSD2 central system for decisions

on social rights

Register of

households

Register of

vehicles

Guarantee and

maintainance

fund

Investment

funds

companies

1, 2, 3… 10x

BANKS – accounts (transaction, savings,

deposits, trading)

1, 2, 3… 21x

Public

sector

Pension

Fund

SECURITY PLATFORM

MDDSZ

… …

other MDDSZ

databases

Business

register

Real property

ownership –

lots, houses

Enrollment

in basic,

secondary,

higher

education

War veterans

database

Ministry of

internal

affairs

updating

Maritime

administr.

Defense

ministry

updating

updating

updating

CSD61

CSD61

CSD3

CSD2

CSD1


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• Savings – Costs for checking of 10.000 persons with 50 datasources in the old-fashion way

(writing paper documents with questions and receiving paper answers, together with all the processing) would be almost 1 million EUR every day

– All the costs for IT-supported enquiries do now not exceed 3000 EUR per day

• Public administration in Slovenia now has a powerful set of reusable building blocks for data enquiries, ready to be used in other systems

• Every re-use: some savings of the development and operating costs

• More re-use, more savings

e-Social Security: the Savings


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E-Democracy Portal: Information Support for Legislative Drafting

Objectives of the procedure: • to create an integrated and user-friendly IT programme support for users at ministries, government offices and the government, with a focus on the optimisation of procedure automation; •to facilitate easy Internet access for the public to information regarding regulations being drafted; •to encourage the public to play an active part in all the regulation drafting phases.

United Nations Public Sector Award 2012 (UNPSA), 2nd place


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Web tool: predlagam.vladi.si

(“my.suggestion.gov.si”)

Other tools to enchance e-democracy and e-particpation

“Stop bureacracy”


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Promoting open data

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Promoting open applications - SUPERVIZOR

• Supervizor - monthly totals of transactions between public sector bodies and business entities • API interface to Supervizor database • Supervizor - financial transactions of budget users

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HOWEVER…


15 Source: EC


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2008 2009 2010 2011 2012 2013 2014 2015 2020

IMD (from 60 countries)

WEF (from 144 countries)

WORLD

BANK (from 189 countries)

51. 52. 55.

42. 62. 70.

37. 46. 51. 30.

40.

45.

State of play – Indicators – Datas

WORLD COMPETITIVENESS RANKINGS

EFFECTIVE PUBLIC ADMINISTRATION → COMPETITIVE ECONOMY

WE NEED NEW STRATEGY AND AMBITIOUS ACTION PLAN FOR GROWTH!


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• Open and transparent PA with zero tolerance for corruption

• Efficient HRM

• Strengthened capacity of public employees

• Quality management system

• Stimulative regulatory environment

• Effective informatics, increased use of e-services, digitalisation and

interoperability

• Modern inspection supervision

PUBLIC ADMINISTRATION 2020 Strategy for development of Public Administration 2015-2020


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Current situation in state informatics

• Poor governance of informatics in public administration

• Resources (applications, data, technology) are dispersed, duplicated and non-consistent

• A number of instances of similar system developments

• Solutions among different public institutions are not interoperable – silos situation

• Inefficient budget spending due to lack of common strategy, objectives and unique architecture

• Low e-services' take-up

• Lack of digitization of internal business processes


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What`s in place?

e-Zdravje

e-Uprava

e-Arhiviranje

e-Sodstvo e-Sociala

e-javna naročila

e-Notariat

e-Vročanje

e-ID

e-Zemljiška knjiga

e-VEM

CEN

STORK

e-Volitve

iPolicist NIO

e-računi

SEPA

e-Kataster

VLOP

iHUB

IVP

MVPDU-IT PPeP

e-Učilnica

e-Plačila

e-Dokumenti e-Odložišče e-Izmenjava datotek

IPP

e-Pooblaščanje

IPM

EKC

SPIS

MPZT

e-Seje

SEUD-Z

CAS

e-Podpis

RIJS

e-Pošta

eVŠ

CEN2

HKOM

A state network HKOM and several hundred

e-services, dispersed through many datacenters


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HKOM

net layer

Disperse data centres

“Iaas” layer

Disperse e-services

“SaaS” layer

Central gov data centre

Tax Data

centre

GeoSpatial data centre

Education data centre

eHealth data centre

Current situation Personal Data Protection Act

e-Signature Act Administrative Procedure Act

Common legislature areas

Specific legislative areas

Legislation

“Requirements” layer

Tax legislation Infrastructure &

spatial legislation

Education legislation Customs

Internal affairss

Various legislation areas


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How to achieve modern, innovative and more efficient public administration with ICT?


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New project “QUANTUM LEAP”

Main drivers:

• Response to the public administration modernization efficiency & effectiveness and good governance

• Rapid technological development • Economic challenges: do more and better with less

resources

Qauntum leap The electron "jumps" from one energy level to another.


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• Centralization of state informatics in a way to lower

the expenditure for informatics

• Providing the modern services required and

enhancing development

• Consolidate public sector informatics

Objectives of “QUANTUM LEAP”


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E-gov vision and goals

Clear vision for different goals:

• Increased innovation opportunities for service providers, including SMEs and public administrations, evidenced through implementations of advanced cloud infrastructures and services

• Promotion of the reuse of open data and open service solutions in cloud environments, in particular published by public administrations.

• Reaching the high level of standardization by seting up secure Reference Architecture for Cloud Computing along the development the appropriate Reference Development Environment with priority on security


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The Cloud Enabled Government

Private Government-Cloud

Hybride Public Sector Cloud

Innovative development platform


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One of the priorities: ‘cross-border’in EU and Danube Region

12.3 Mio EU citizens resident in another MS 1 Mio working in a different EU country than they live in 245 Mio holiday trips abroad and 75% thereof within the EU 40% of 21 Mio companies working abroad 500 Mio people – single EU market


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Large Scale Pilots - LSPs

http://www.epsos.eu/home.html


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Better public services: USER FOCUS – USER EXPERIENCE!!!


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“Usability really just means making sure that something works well.” Steve Krug


30 Presenter Company

Logo Goes Here

Thank You

Dr. Alenka Žužek Nemec

IT Directorate

Ministry of Public Administration

[email protected]

ICT driven innovation and modernisation of public ... Zuzek.pdf · REPUBLIC OF SLOVENIA MINISTRY OF...

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