MISICICI

Introduction

• ICICI bank was formed in 1955 as a World Bank initiative • Chanda Kochhar, CEO• Mr. K. V. Kamath, Chairman, Independent Director Infosys• More than 3100 branches and 10481 ATM’s • ICICI Bank was the first Indian bank to start an e-commerce strategy

and has been recognized as the leader• Biggest call centre • Product differentiation strategy through core competency of IT

Vision of ICICI IT wing

• Increasing customer ease by providing 24*7 service window• Minimizing customer complaints• Increasing turnaround and resolution timeframe.

• Vision: To be the leading provider of financial services in India and a major global bank.

MIS Functionalities

• Controlling expenses• Provide information about daily cash flows• Complex expense tracking mechanism which reduces working capital• Report package providing both summaries and itemizations of charges

and payments• Streamline expense control• Analyse spending patterns • Forecast future spending

Technological competency strategy

• Technology enabled services – core competency• To deliver such high end services the major reason behind is the

strong IT• Tab Banking• iWish• eLocker• iBizz

IT enabled functional architecture

Partnerships and tie ups

• With Orange, Vodafone, Aircel and Airtel to provide WAP based m-commerce• Compaq to build up a payment gateway• Yahoo to offer on-line financial information• Satyam Infoway to provide retail financial products over the internet• Symantec for datacentre availability• Infosys for Finacle Core Banking software• IBM, SAP, HP, Microsoft and Symantec for IT Infrastructure

Software’s used in ICICI bank

• Gnu Cash which is a free accounting software • Home Bank and Turbo CASH are both software packages used for

accounting and cash flow• Microsoft Office Accounting Express plug in as being to get integrated

environment of the financial system• Banana accounting and Flex account• FinnOne: Developed by Nucleus Software Exoprts Ltd acts as a

facilitation for recording,analysing and summarizing financial data• BIZTalk middleware• ERP – Microsoft Dynamics AX, NAV and SL

Generic off-the shelf software's

• Microsoft Office• NOD32 Anti-Virus• Adobe Reader• Operating System (Windows XP and Linux) for PC’s.• Windows 2003 server for mainframes• UNIX, scalability and OLTP

Finacle Core Suit

• Developed by Infosys as a custom software package• Core banking• CRM• e-Banking• Mobile banking• Wealth management• Alerts and Advisory services

• Staff ware workflow engine• Govt. business module• SMS alert• Data Warehouse interlinks• ATM EFT Switch• Corporate e-Banking and Consumer e-Banking

Dataflow diagram basic operations

Databases used in ICICI bank

• Oracle 10g and 11g DB , customer databases • Microsoft SQL Server , internal purposes• Sybase Adaptive Server Enterprise

• Sun Fire 15K• E6900,E2900, E6500,V1280,V880• IBM p570,p550 and p520 • Dell Power Edge, IBM series, Pro Reliant

Hardware’s used in ICICI bank

CRM and Strategic benefits

• Finacle Customer Relationship Management system which is part of Finacle suit • Deliver Value to customer• Interact with customers and perspective customers• Acquire customer and prospective customers• Retain valuable customers• Understand customer needs• Differentiate based on customer needs, characteristics and behaviours• Customize by customer segment• Develop products, services, channels to meet customer needs

• Net backup: It’s a backup package service offering by Symantec which offers 24* data recovery support • Staffware: Manages business process and handles enterprise wide

workflow support for other areas within the bank

Use Case diagram for ICICI demat account

Technology as strategy• Innovate and lead strategy• ICICI Bank’s social media strategy • Facebook, also for educating and increasing financial literacy • YouTube channel , product and services videos

• Social media banking• Cash acceptor

Latest trends

Thank you….