ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness"...

1 Copyright HPCG® , Sage Strategies 2013

Coaching the Distance – Increase Your Impact with

Communication Technology Awareness

2013 ICF Midwest Regional Conference June 20 - 22


Why should I care? Your Vision as a Coach


How does this help in my Life?

Circle of Influence

Google Maps


Our Story: How did we Connect?

5,681 miles = 9.143 km

Google Maps

9 hours

GMT - 8 GMT +1


How does this Help in my Life?

Circle of Influence

Google Maps


Core Message "Grow Your Coaching Impact by Leveraging

Communication Technology "


Communication Technology Definition?


Communication Technology: Trends for 2020

Always connected (unless offline by choice)

3D / HD Video everywhere, interactive TV

1 GB bandwidth for each household

Augmented Reality

Targeted advertising in conjunction with social networks

All phones will become “smart”

We will Do work, not go to work

Local and remote collaboration are considered equal

Source: Cisco Systems, 2011


How to Increase my Impact? Make Friends with Communication Technology

•! Get Hardware that’s worth it

•! Master your Software

•! Troubleshoot like a Pro

•! Communicate across boundaries


Get Hardware That’s Worth It



Categories: –! Telephone –! Smartphone –! Computer –! Tablets –! Webcam –! Internet access –! Accessories


Hardware - Makes a Difference

•! Equipment

•! Quality of connection

•! Return on Investment (ROI)


Before and After


HD Video Conferencing

Low-price webcam 640*480 DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro)

DSL 6,000 or equivalent

High-end external HD, DSL 16,000

or equivalent

High-end external HD, DSL 16,000 or equivalent


Communication Technology What would you like to use?

•! What do you use today? •! What would you like to try? •! How does it link with your vision as a coach?

Phone PC/Mac Tablet SmartPhone “high-tech toys”


What Do You Really Need?

•! Who is your Target Audience?

•! What technology do they expect?

Millennial / Gen Y / Gen C (15 to 32)

Gen X (33 to 44)

Traditional or Greatest Gen (65 +)

Baby Boomer (45 – 63)


http://virtual4coaching.com


How do You Communicate?

Text email Facebook Text message Chat tools

Audio Fixed phone Skype Cell phone

Video Skype Jabber TP Collaboration Tools Facetime

VoIP


How do You Collaborate?

Marketing

Flyer Facebook, LinkedIn

Website Constant Contact

Business Card

File Sharing email YouSendIt Dropbox SlideShare

Coaching In-Person Collaboration

Tools Telephone Skype


Social Media: Number of Users May 2013

LinkedIn: ~ 225 Million

Twitter: ~ 500 Million

Gmail: ~ 450 Million

Facebook: ~ 1.100 Million


Software in the Cloud Communicate with Clients

•! Voting

•! Surveys

•! Slide sharing

•! File sharing

•! Email marketing

•! Mind Mapping

Take away


Software in the Cloud Get Organized

•! Email, Calendar

•! Office suite

•! Payments

•! Notes and ToDo’s

Take away


Collaboration Tools Coaching Clients

(audio only)


Master the software Ride the Learning Curve

Perf

orm

ance

Number of learning attempts

slow start

strong acceleration

mastery

ideal learning curve

new technology


Webex Demonstration


Troubleshoot like a Pro Murphy’s Law - “Anything that can possibly go wrong,

does”


Trust Killers Be aware of software bugs


What is Your “Plan B”? Hardware Disaster Recovery


What is Your “Plan B”? Connection lost

•! Fallback plan

•! Communication channels


Where Everyone Fails!

Source: The World Clock


Troubleshooting Demonstration How to get started – and how to grow

1.! Internet connectivity: always connected

2.! Master audio and video

3.! Be familiar with one collaboration tool


Trouble Shooting: Decision Trees Take away


Behavioral Etiquette Build Trust Virtually

Small group exercise


Communication across Boundaries

When you get stuck with a client

•! Basic Assumptions

•! Face

•! Communication Patterns

•! Trust Your Instincts


Cultural Aspects & Technology Verbal Communication Patterns


(Virtual) Coaching Presence

Success

Results

Increase Awareness

Effective Coaching

Etiquette + Behavior ! Maintain Trust

Rapport ! Build Trust


Take away


Summary Goal: To Increase Your Comfort Level With Technology






Are you ready? Takeoff Checklist "! Hardware ready

–! Computer, tablet, smartphone

–! Webcam, headset

–! Internet Connection

"! Software ready –! Calendar, address book, PDF, Office Suite

–! Collaboration tools: Skype, Adobe, Webex, GoTo Meeting

–! Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs

–! Dropbox, Evernote, Mozy

"! Clients ready –! Time and date

–! Communication tools

–! Meeting confirmed


How is Your Breathing now?

•! What was your biggest lesson learned?

•! Do you have an idea what to try next?

•! What is the first step you’ll take?

•! How can this group help you?


Connecting in the Virtual World Engage in your new community

Next steps: 1.! Download the material: Virtual4Coaching.com/ICF

2.! Join our webex hands-on test run: 07-24-2013 @ 10am CT Register at: virtual4coaching.com/page3/contact-form-2/index.php or tinyurl.com/icf-mrc-v4c

3.! Ask and share at the LinkedIn Group Virtual4Coaching

Take away


Patricia Weiland Bio •! Patricia Weiland brings over 25 years of hands on experience inside and in

service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.

•! Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.

•! www.sage4change.com


Ralf Wolter Bio •! Ralf Wolter is a senior leader and coach with 25 years of global experience

in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.

•! As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.

•! www.hpcg.eu


Communicate across boundaries Coaching presence - ICF Core Competencies

A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT

B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCE

C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATION

D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITY


Software Overview Blended Mode: local ## !! Cloud •! Browser (have a second one, e.g. Firefox or

Chrome) •! PDF reader •! ZIP client •! Virus scanner and firewall

Software in the Cloud •! Mind-Mapping •! VPN client •! Advanced security tools •! Encryption tools

Software on your device(s) •! Office Suite •! PDF writer •! Calendar client •! Address book •! email client •! Password Safe •! Chat client •! Video communication tools •! Internet telephony


Software installed on your Device Windows PC, Mac, Tablet, SmartPhone

Must Have •! Browser (have a second one, e.g. Firefox or Chrome) •! PDF reader •! ZIP client •! Virus scanner and firewall

Optional •! Mind-Mapping •! VPN client •! Advanced

security tools •! Encryption

tools

Recommended •! Office Suite •! PDF writer •! Calendar client •! Address book •! email client •! Password Safe •! Chat client •! Video communication

tools •! Internet telephony


Blended Mode Software Cloud Software with a local Client

Google docs (offline mode – requires Chrome Browser) Notes and ToDo Lists:

–! Evernote –! Getting Things Done (GTD) –! Things –! ToDoList –! Remember the Milk

Online Backup: –! Mozy –! iDrive –! Wuala –! McAfee

Encryption tools: –! BoxCryptor (Windows, iOS, Android) –! MacFusion (Mac)


How to get started? Step by Step Instructions

1.! Create a personal or company profile 2.! Connect with people you know: present and past 3.! Write referrals 4.! Ask for referrals 5.! Join relevant groups of your target market 6.! Create your own group 7.! Provide useful information and promote it 8.! Start discussions and provide value – not noise 9.! Cross-link with your other web pages 10.!Update your status, add more contacts


Creating Visibility Marketing

•! Push marketing –! email mailing lists –! Google ads –! Linkedin –! Status updates on social media

•! Pull marketing –! PDF brochure –! Blog –! Personal website –! Expose your business on social media


Behavioral Etiquette Builds Trust In the Virtual World

•! To get trust – give trust •! Over communicate the expectations •! Set the tone and methodology for future interactions •! Be accessible and responsive:

clarify how to relay information •! Be very careful using metaphors and gestures •! Create social time within the coaching call •! Be curious about ambiguity •! Transmission delay time: don’t talk over each other •! Take a deep breath when experiencing challenges •! Consider socializing as a trust builder


Points of Logistics In the Virtual World

•! Be on time – in the right time zone •! Constantly check if your client is still with you •! Get familiar with communication technology •! Eliminate background noise •! Avoid multi-tasking •! Socialize •! Speak clearly •! Avoid email escalations •! Respect copyright in the Internet


Virtual Coaching: 10 Points of Logistics 1.! Be on time for meetings 2.! Respond to emails within 24 hours 3.! Be present on social media 4.! Use Internet communication tools 5.! Effective use of your webcam 6.! Publish a video of your "elevator pitch" 7.! Be online while travelling 8.! Create online material for prospects 9.! Have a "Plan B" 10.!Be respectful, take a deep breath $$


Engaging your Clients 1:1 Coaching

•! Build trust – quickly •! Enable video – whenever possible •! Start the session by checking

relevance and priority •! Assess client’s comfort level and

experience with communication technology •! Effective use of silence •! Effective use of questions •! Learn the collaboration tool’s functions


Engaging your Clients Group Coaching

•! Build trust – quickly •! Assess client’s comfort level and experience

with communication technology •! Pattern disruption: every 3-5 minutes •! Check for distractions and background noise •! Learn the collaboration tool’s functionality


Top 10+ Websites Learn, study, get information

–! www.timeanddate.com on-time in the right time zone –! http://www.bank-holidays.com/ worldwide holidays –! www.oanda.com currency converter –! www.wikipedia.com online encyclopedia –! www.ted.com “Ideas worth spreading” (200 million views) –! www.khanacademy.org/ online academy –! http://geert-hofstede.com/ Professor Geert Hofstede: culture

Active participation: marketing & visibility

–! www.coachfederation.org/ ICF –! linkedin.com facebook.com twitter.com Social Networks –! www.blogspot.com start blogging –! www.slideshare.net/ share your presentations –! www.youtube.com video sharing –! www.wordpress.org build your blog and website

For Your Reference


Most Relevant Resources •! Hardware

–! Computer, tablet, smartphone performance test: www.speed-battle.com/

–! Webcam, headset test: make a Skype audio test call (“echo123”)

–! Internet Connection speed test: www.speedtest.net/ voice quality test: www.voipreview.org/voipspeedtester.aspx

•! Software on your Device –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe Connect, Cisco Webex, GoTo Meeting –! HD Video conferencing: Cisco Jabber TP –! Security: Anti-Virus, Encryption

browser check: browsercheck.qualys.com/ •! Software in the Cloud

–! Doodle, PayPal, Survey Monkey, SlideShare, Google Docs •! Blended Software (local+cloud)

–! Dropbox, Evernote, Mozy

For Your Reference


Troubleshoot – Can’t hear?

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Troubleshoot – Video?

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ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness"...

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Transcript of ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness"...