IBM Smart Business Desktop Cloud - How to optimise the ROI from your desktop virtualisation project.
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Transcript of IBM Smart Business Desktop Cloud - How to optimise the ROI from your desktop virtualisation project.
IBM Global Technology ServicesIBM Global Technology Services
IBM Smart Business Desktop Cloud
How to optimise the ROI from your desktop virtualisation p y pproject?
Darryl Miles, Information Technology Solution Architect IBM Global Technology Services
IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A
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IBM Global Technology Services
The key challenges in managing a desktop environmentHeterogeneity Security ThreatsData Availability
Data loss frompreventive/proactive vs. theft, virusesMultiple brands, Apps & Operating Systems
Security ThreatsData Availability Security ThreatsData Availability Security ThreatsData Availability Security ThreatsData Availability Security ThreatsData Availability
Data loss fromMultiple brands, Apps & Operating Systems
Data loss fromMultiple brands, Apps & Operating Systems
Data loss fromMultiple brands, Apps & Operating Systems
Data loss fromMultiple brands, Apps & Operating Systems
Data loss from
U d & P t h
Data loss from hardware failureAre desktops backed up?
Data loss from hardware failureAre desktops backed up?
Data loss from hardware failureAre desktops backed up?
Data loss from hardware failureAre desktops backed up?
Data loss from hardware failureAre desktops backed up?
Data loss from hardware failureAre desktops backed up?
Upgrades & Patches
Data migration every lifecycle
Lost productivity
Data migration every lifecycle
Lost productivity
Data migration every lifecycle
Lost productivity
Data migration every lifecycle
Lost productivity
Data migration every lifecycle
Lost productivity
Data migration every lifecycle
Lost productivity
Under-staffed IT Dept. Total Cost of Ownership
Lost productivity
Low Resource UtilizationUnder-staffed IT Dept. Total Cost of OwnershipUnder-staffed IT Dept. Total Cost of OwnershipUnder-staffed IT Dept. Low Resource UtilizationTotal Cost of OwnershipUnder-staffed IT Dept.
Lost productivityLost productivityLost productivityLost productivityLost productivity
Distributed desktops consume IT time/money
IT Support Time*
70% of TCO is AFTER acquisition ($4000** / user/ year)Distributed desktops
consume IT time/money70% of TCO is AFTER acquisition
($4000** / user/ year)Distributed desktops consume IT time/money
70% of TCO is AFTER acquisition ($4000** / user/ year)Distributed desktops
consume IT time/money
IT Support Time
Applies to hardware & software (fewer licensesApplies to hardware &
software (fewer licenses
3*Source: 2003 Intel IT Average Quarterly Spending on Desktop PC Support
**Gartner
software (fewer licenses purchased vs. 1-to-1)
software (fewer licenses purchased vs. 1-to-1)
*Source: 2003 Intel IT Average Quarterly Spending on Desktop PC Support
**Gartner
IBM Global Technology Services
The mounting challenges of a desktop environment can be g g paddressed with client virtualisation
PC it h llPC security challengesData/infrastructure risks Patch complianceRegulations
Something has to change….quickly
Regulations
Infrastructure complexityMultiple platform models
Client Virtualization offers :
Rising management costs
Refresh cyclesStandardization and availability
Enhanced security
Reduced complexityg gDeploymentSupportControlling/tracking IT assets
Lower TCO
Increased
Distributed workforceOutsourcing and off-shoring
Unpredictable IT costs availability, productivity and user access
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Mobile and remote workers
IBM Global Technology Services
Client consolidation or virtualisation leverages virtualisation to moveClient consolidation or virtualisation leverages virtualisation to move compute power from PCs to a centralised, server-based environment
Characterised by:Characterised by:Thin clients
Higher levels of security and resilience
Improved backup and recovery
Reduced cost and complexity associated with managing the “close-to-the box” user environment
Client virtualisation: the next big cost reduction opportunity areaThe vast majority of companies in a recent poll indicated they currently have some sort of virtualisation pilot in progess
The majority believe virtualisation will be deployed to the desktop very soon
A significant number of those are in the process of testing virtual machines for their desktop applications…using integration and management software
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According to Gartner, “...thin clients can be 41% less expensive to run than unmanaged PCs”
IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A
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IBM Global Technology Services
Virtual ClientWorkstation Blade
Client Consolidation Choices
Streaming ServicesShared Services keyboard, mouse, display, networkkeyboard, mouse, display, network keyboard, mouse, display, network
Thin Client
keyboard, mouse, display, network
User User User
Thin Client
User
Thin ClientThin Client
Client Application & Desktop
Users
Thin Client
Client Application & Desktop View
3550 3650
pview
Client Application & Desktop
View
Virtual Machines
Blades or Rack-based
Servers
Virtual ClientDedicated Blades
Physical 1:1
Blade
Streaming
Client Application & Desktop View
StreamingService
x3550, x3650
or blades
Published Desktop
Blades or Rack-based
Servers
Shared Services
Up to 100:1 (quad-core)
Full desktop experience
Choice of OS
Virtual MachinesPhysical 1:11:1 dedicated blade
Highest $/user Cost
App compatibility
One to many broadcast
One OS with Apps
High fault isolation
StreamingUp to 250:1 (quad-core)
One OS and Apps.
Least fault isolation
Published Desktop
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Choice of OS
Good Security & TCO
Leverage existing skills
App. compatibility
For power users
Datacenter security
Highly replicable
Locked down / highly managed desktop
Least fault isolation
More difficult to deploy & manage
IBM Global Technology Services
Key Questions What are the business and technical driversKey Questions – What are the business and technical drivers
What are the business drivers for What are the key financial change?
Cost Reduction?Security?
yconcerns?
Capital Cost?Total Cost of Ownership?Security?
Mobility?Where are users located?
Total Cost of Ownership?Return on Investment?
What networking is available?Branch office (LAN)?Dispersed (WAN)?Mobile / Offline?
Pervasive?Reliable?Robust?Mobile / Offline?
What are the types of applications?
Robust?Security / Compliance
What are the client’s security ?High-end (engineering, multi-media)?
Peripherals?Standard office apps?
concerns?What are current compliance issues?
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ppLegacy apps?
IBM Global Technology Services
Use Case SpectrumNo solution can fully achieve all objectives Therefore it’s very important toNo solution can fully achieve all objectives. Therefore, it s very important to understand what are your client’s workstation requirements.
Traditional PC
Streamed OS
Workstation Blade
Virtual Client with TCX (following slide)
Shared Services (Terminal Services/Citrix) Microsoft & Citrix improving RDP/ICA (next slide)
15% 15% 30% 30% 10%
Task workersLimited
Customization/ apps
Task workersStandard/Adv.Customization/
apps
Knowledge workersLimited multimedia
and device redirection
Knowledge workers
Standard/Adv. multimedia and
Knowledge workersMobile
disconnected
Engineering(CAD)
Traders
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apps apps redirection multimedia and device redirection
disconnected
IBM Global Technology Services
A range of companies are focused on improving the user experience with thin-client technologies
Wyse TCX (next slide) USB multimedia rich soundWyse - TCX (next slide) – USB, multimedia, rich soundMicrosoft’s own RDP improvements:
RDP 5.1 – 24bit colour and soundRDP 5.2 – with Win2K3, local resource mapping, session directoryRDP 6.0 – with Vista, individual programs, multi-monitor, large desktop support TLS supportsupport, TLS supportRDP 6.1 – with Win2K8, Vista SP1, XP SP3, improved printingRDP 7.0 – in Win2K8 R2, Win7 - remote GDI, DirectX 10.1/DXGI 1.1, Direct2D Aero Glass experience Flash Silverlight Windows Media PlayerDirect2D, Aero Glass experience, Flash, Silverlight, Windows Media Player content
Citrix’s ICA improvements:SpeedScreen (now called HDX) - MediaStream, Realtime (improve realtime comms), 3D (optimise 3D graphics)Smartcards, PDA Sync
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VMware – PC over IP (Teradici) to demo in VMworld 2009 in a few weeks time
IBM Global Technology Services
Fixing the things that ‘just don’t work’
Wyse Virtualization software withCollaborative Processing Architecture (CPA)
USB DeviceNot
Recognized
Poor Multimedia
P f
Poor Sound Performance
TCX Multi-display™
Recognized
TCX USB Virtualizer™ TCX Multimedia™
Performance
TCX Rich Sound™• Enables natural behavior formultiple displays
• Correctly positions dialogs• Places applications onspecific screens
• Virtualizes USB ports to OSon VM, enabling use of USB peripherals, including scanners, CD/DVD reader /writers, webcams, hand-helds and printers
• Enables rich multimediadisplay, improves serverscalability
• Accelerates Mpeg1, Mpeg2,WMV, Mpeg4 Part 2, XVID,Divx AC3 AAC MP3 WAV
• Bi-directional sound support for Virtualized environments.
• Enables speech recognition,dictation, VoIP and Unified Communications applications
helds, and printers. Divx, AC3, AAC, MP3, WAV,WMA media types.
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IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A
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IBM Global Technology Services
T diti l PC C t b kdTraditional PC Cost breakdown
$1518/Year Per User$ 5 8/ U
Disposal = $30 Power = $93
Hardware = $250Server, Storage, MACs =$259
and Software$95
Operations $426Deskside Operations =$426Deskside Support$365
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* Cumulative results from eight (8) independent TCO studies with over 520K PCs and past 5 years of Gartner TCO studies.
IBM Global Technology Services
What are the projected cost savings from desktop
to
virtualisation? Potential TCO Savingsof up to 40%
Disposal Power 30-40%
Hardware
S StMACs =
20%
Server, Storage, and Software
up to 15%
85%
OperationsDeskside Support
TCO Analysis50-70%
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* Cumulative results from eight (8) independent TCO studies with over 520K PCs and past 5 years of Gartner TCO studies.
IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A
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IBM Global Technology Services
An approach for desktop virtualisation (lesson’s learnt)
Full support from the business (and expectations of any user workstation changes)Develop a business case with a view of the total cost of ownershipDon’t take the same approach as server virtualisation – technology drivenDon t take the same approach as server virtualisation technology drivenDon’t assume one size fits all (understand your users)Ensure you pilot, pilot, pilot and get appropriate end user buy-inI t i (f t f ) t th d f th il tInterview users (face to face) at the end of the pilotEnsure sufficient time for application integration (and likely requests for some application updates)Sufficient end-user training
16Knowledge Workers Branch Workers Developers Mobile Workers
IBM Global Technology Services
IBM Smart Business Cloud Services: A phased delivery yapproach which enables gradual IT transformation
B ildAssess Design Build Run Host
Application assessment
½ Day Planning Workshop
Storage Needs
End user profiling
Network assessment
Managed Services
Build, Pilot and deploy
Hosted Services
PLAN, ASSESS, VALIDATE & PoC
•How to apply virtual
DESIGN SOLUTION MANAGE
•Technical Feasibility and Design for Deployment
•IBM Global Services Methods standard approach
•Creation of Use Cases and Architecture design
virtual computing
•Potential value
•Potential adopters
•Roadmap
•Customization to User Images and/or Applications
•Implementation of production infrastructure
•Ongoing systems operation and management
PILOT/DEPLOY
UTILITYSERVICESgp
•Next Stepsinfrastructure
•Increased number of users •Ultimate in desktop provisioning
•Low capital expense
SERVICES
17An end-to-end integration of hardware, software and services
IBM Global Technology Services
Half-Day Client Workshop Agenda (example)
8:45 Introductions and Objectives of Workshopj p9:00 Options for virtualisation and real life demo
Pros and cons of shared services, virtual desktop & heterogeneous environmentsDemo
10:00 Objectives, pain points and goals10:30 Segmentation of users and their requirements for IT
Segment end user groups and their IT requirementsTarget users, IT needs and solution options
11:30 Working Lunch12:00 Expected value of virtualisation and roadmap
Current costs, expected costs and potential savings Timeline and solution roadmap based on client’s prioritiesS f t ti l il t iScope of potential pilot scenario
1:30 Next Steps
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Workshop Output: Assessment of the value of virtualisation in your environment and a high level solution roadmap that fits the priorities of your organisation
IBM Global Technology Services
UProf – Tools for Assessing Customer Environments
IBM User Profiling (Uprof) collects a wide variety of information fromIBM User Profiling (Uprof) collects a wide variety of information from physical desktops and generates reports on it to characterise desktop usage pattern. Uprof is used to assist virtual infrastructure sizing and solution selection for P2V (physical to virtual) desktop transformationsolution selection for P2V (physical to virtual) desktop transformation Key Features
Lightweight workstation activity collection agentData warehousing solution to process and store large amount of dataLeverage leading BI tool IBM Cognos to generate reports
15 out of box reports on CPU, memory, disk IO and network IO p ySupport custom report on about 100 metricsUser class level data aggregation assists the virtual infrastructure sizing on hybrid client consolidation solutions for different user classesyReport drill-down/drill-up allows the consultants to find potential resource consumption spike for more accurate sizingmulti-tenancy design enables a hosted report server for multiple
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multi tenancy design enables a hosted report server for multiple engagements – save tool deployment effort and cost
IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A
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IBM Global Technology Services
IBM Smart Business Desktop Cloud - Desktops on Demand
PortalsMobile and wirelessDelivers a single point of personalized access to applications, content, processes and people
Provides real-time, convenient access using a wide range of device and network types
Partners
Suppliers
Rich clients Collaboration
Simplifies customer
Transaction workers
Simplifies customer, employee, supplier and partner interaction with content, applications and people to improve communicationVi t li d li t/d kt t
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DeveloperscommunicationVirtualized client/desktop management
Actively manages a diverse desktop environment through server-based client technology
IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right for yourWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyCase StudyDemonstrationQ&A
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IBM Global Technology Services
C St d A d W lth S l ti
Company Background: IBM Solution:
Case Study: Asgard Wealth Solutions
p y gAsgard Wealth Solutions is one of Australia's largest financial services groups (part of St George Group)Supports 4,000 financial advisers
Plan, design and implement IBM’s innovative and unique Virtual Infrastructure Access serviceCitrix XenDesktop Enterprise EditionVMware VDIpp ,
$40 billion of superannuation, retirement and investment savings for more than 400,000 investors
ff
VMware VDIThin-ClientsVMware Hosts
700 staff across Australia and operations centre in Perth
Business needs / Challenges:Continue to deliver quality and innovative
Customer Value and Expectations:Secure development environment for disperse developers, testers and users across Australia and overseasContinue to deliver quality and innovative
solutions to financial advisors, by improving access to development resources across Australia and overseasNeed end user environment that can support
overseasImprove access to resources anywhere, anytimeLower maintenance and support costs via remote desktop management and user support Fl ibl d l bl i f kNeed end user environment that can support
developers, testers, users without local support staffSolution must be secure, meet performance demands required by developers provide remote
Flexible and scalable infrastructure to support peaks troughs of resource demands
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demands required by developers, provide remote desktop management & support, flexible and scalable
IBM Global Technology Services
Agenda
Drivers for change & promised benefitsWhat is the right approach, which model(s) is right forWhat is the right approach, which model(s) is right for your organisationWhy your CFO likes the idea of desktop virtualisationAn approach to desktop virtualisation (lesson’s learnt)The hosted alternative - IBM Smart Business Desktop CloudCase StudyDemonstration – In the showcase areaQ&A
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Questions
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IBM Contact Info
ContactsContacts
Mark DavenportGTS Sales ManagerIBM Global Technology ServicesPhone 9-359-2446Email [email protected]
Kirk AbbottSales LeaderIBM Global Technology ServicesgyPhone 3-372-8952Email [email protected]
IBM Desktop Virtualisation Case Studies & White Papers
http://www-935 ibm com/services/nz/cio/outsourcing/via/
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http://www-935.ibm.com/services/nz/cio/outsourcing/via/
IBM Global Technology Services
Trademarks and disclaimers
Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks , g , , g , , g , , , p p, , gof Intel Corporation or its subsidiaries in the United States and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of any kind.
Th t l d ib d t d ill t ti f h th t h d IBM d t d th lt th h hi d A t l i t lThe customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.
Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources for non-IBM list prices and performance numbers are taken from publicly available information, including vendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy of performance, capability, or any other claims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products.
All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.
Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Such commitments are only made in IBM product announcements. The information is presented here to communicate IBM's current investment and development activities as a good faith effort to help with our customers' future planning.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performance improvements equivalent to the ratios stated here.
Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography.
Photographs shown may be engineering prototypes. Changes may be incorporated in production models.
© IBM Corporation 1994-2009. All rights reserved.References in this document to IBM products or services do not imply that IBM intends to make them available in every country.
Trademarks of International Business Machines Corporation in the United States, other countries, or both can be found on the World Wide Web athttp://www.ibm.com/legal/copytrade.shtml.
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Additional Case Studies
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IBM Global Technology Services
Auto Teile Unger - large auto repair retailer with distributed g goutlets
Business challengeBusiness challengeEnable rapid business expansion – 50 branches per year in EuropeEliminate clumsy old infrastructure that requires up to 4 PCs at each employee workplace to access different applications on different networks Enable mobility – client has 12,000 employees in 600 branches, plus 600 in HQIncrease flexibilityReduce operating costs
Why IBMTrusted Advisor for End-User
i t
SolutionCitrix Presentation Server (centralized and local in branches)MS Exchange/Active Directory/DNS/DHCP (clustered)N t d d li t i i l t t d ll t d ft di t ib ti environment
virtualisation
Ability to provide technical expertise and business case
New standard client image, incl. automated rollout and software distributionSystems Mgmt based on IBM-DirectorEmail archiving
and business case calculation
End to End view of the end user environment
BenefitsTransforming branch offices from fat to thin clientsReducing equipment power consumption and office space req’mtsIncreasing speed and flexibility in establishing new branch offices
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environmentIncreasing speed and flexibility in establishing new branch officesStaff uses any workstation to access any application, with single sign-on
IBM Global Technology Services
Global CEO Study 2008 | April 2008
Erste Bank - trading floor back-office virtualization
Wh IBMBusiness ChallengeGlobal CEO Study 2008 | April 2008 Why IBMTrusted Advisor for End-User environment transformation and i l t ti
Business Challenge
Management of multi-country/location operations.Competitive differentiation needed to maintain leadership.Need for End User accessibility from any location, any time while
implementation.
Capability to provide an End-to-End solution.
Deep technical expertise
maintaining highly secure environment.
Solution
Highly available integrated IBM BladeCenter hardware combined with p pbacked by over 35 years of virtualization implementation experience.
open standard based virtual client software.Leverage IBM virtualisation expertise and services in on-going management support.
BenefitsBenefits
Enable team collaboration managing 250 employees scattered across subsidiaries in Eastern Europe.Centralized administration of applications and data for greater control and security. Provides trader back-office employees the flexibility to work from anywhere.
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IBM Global Technology Services
Pike County Schools delivers a modern education to its students without incurring modern costs…with help from IBM
Business challenge:gWith 27 educational facilities, Pike County Schools struggled to keep modern computing systems available to all students across the district. And this struggle only grew more difficult when recent budget cuts reduced the school district’s funds by 80 percent. Committed to delivering a quality education to all of its students, Pike County Schools needed a new computing system that could bypass the limitations
“We no longer worry about what hardware is i h h l hCounty Schools needed a new computing system that could bypass the limitations
of its hardware.
Solution:IBM Global Technology Services after a number of meetings with the client
in the school as much. We also no longer worry about the applications or processes that the
h l iIBM Global Technology Services, after a number of meetings with the client, designed a virtual workstation environment. The new solution moves the client’s application infrastructure from the local systems to a remote operating environment. Users can then access these school applications either via a Web browser or using a special CD that bypasses the typical boot processes of the
k t ti t th t t
schools are using because they are the same for everyone.”
— Maritta Horne, chief information workstation to access the remote systems.
Benefits:Improved the functionality of computer systems for 64 percent of the cost of
l i th td t d h d
officer and director of technology, Pike County SchoolsSolution components:
IBM Smart Business D kt Cl dreplacing the outdated hardware
Enabled the district to use workstations longer and bring outdated equipment back online while supporting newer software and systems Helped the district deliver the same quality of education to students across the county, regardless of the availability of hardware
Desktop Cloud
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y g y
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