IA Summit 2013 Closing Plenary
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Transcript of IA Summit 2013 Closing Plenary
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2043
1. IA FOREVER!
I think the smart move, actually, is to double-down on
Information Architecture.
— Kai Turner
IT’S A GREAT TIME TO BE AN IA!
2013
2005
MOBILE
SOCIAL PUBLISHING
CONTENT MANAGEMENT
APIs
FUTURE-FRIENDLY
FUTURE-FRIENDLY
— Jason Scott, @textfiles
Metadata is a love note to the future.
STRUCTURED CONTENTTAXONOMYMETADATA
LINGUISTICCATEGORICAL
VERBAL
SPATIALTACTILEVISUAL
INFORMATION ARCHITECTURE
CONTENTSTRATEGY
INTERACTION DESIGN
IACONTENTSTRATEGY
INTERACTION DESIGN
CONTENT MODEL
Information architectures matter enormously because what they show us is what we see. Content experts [AND]
designers are our friends.
— Edward Tufte
1. IA FOREVER!
1. IA FOREVER!2.COMPLETE TRANSFORMATION
OF HOW BUSINESSES OPERATE
“This was back when the Internet was still some exotic pet kept in the corner of the publishing world—throw some kibble at it, watch it dance on its little leash, oh quite cute, it definitely won’t kill us in the night.
—Gone Girl
Digital
Real Business
EVERY BUSINESS IS DIGITAL.
EVERY BUSINESS IS IN THE USER EXPERIENCE BUSINESS.
7
Andy Dearden
Reader in e-SocialAction
Communication and
Computing Research Centre
Shefªeld Hallam University
Furnival Building
Shefªeld, S1 2NU
UK+44 114 225 2916
Forum
User-Centered Design Considered
Harmful1 (with apologies to
Edsger Dijkstra, Niklaus Wirth,
and Don Norman)
Studies of IT for development have often identiªed the importance of the
usability of IT systems and the need for IT systems to be matched to the
needs of host communities. These two issues are central concerns for the
discipline of Human–Computer Interaction (HCI), or Interaction Design.
Within HCI and Interaction Design, user-centered design is just one partic-
ular view on how design processes can be organized to achieve such
aims.This paper reports on discussions arising from a workshop held at the
Computer/Human Interaction (CHI) 2007 conference in San Jose, Califor-
nia. CHI is the largest HCI conference in the world. The workshop brought
together a group of 45 interaction designers and development practitio-
ners from around the world and included participants from 17 countries,
including many researchers and practitioners based in emerging econo-
mies such as India, China, South Africa, Namibia, and Benin. The aim of
the workshop was to examine how interaction design could contribute to
the success of IT for development. Although many issues were discussed,
this is a necessarily selective report focusing on some of the principal
themes of the workshop.
The Current Situation
IT for Development is a growing ªeld of study. Ofªce-based IT systems
clearly have an important role in the coordination and management of
large private and public organizations and are also recognized for their
use in nongovernmental, or third sector, organizations. In the domain of
systems designed for commercial organizations in the private and public
sector, some emerging economies, notably India, have developed their
own software industries that compete for market share in the developed
world.More recently, there has also been an increasing interest in how access
to information and communication technologies, such as connecting to
the Internet, might impact social and economic development by, for ex-
ample, enabling farmers to discover ways to improve their agricultural
1. The workshop was initiated as part of the U.K. Engineering and Physical Sciences Research Council projects,
“Bridging the Global Digital Divide” and “Rural e-Services.” The U.S. National Science Foundation and the Association
of Computing Machinery Special Interest Group on Computer Human Interaction (ACM SIGCHI) also sponsored the
workshop by providing funds for participants from developing countries to travel to attend the workshop. The work-
shop was organized by Andy Dearden, Michael L. Best, Susan Dray, Ann Light, John Thomas, Celeste Buckhalter, Daniel
Greenblatt, Shanks Krishnan, and Nithya Sambasivan. I would like to thank all of these contributors for their helpful in-
put in creating this report.
© The MIT Press 2008. Published under Creative Commons Attribution NonCommercial-NoDerivativeWorks Unported 3.0 license. All rights
not granted thereunder to the public are reserved to the publisher and may not be exercised without its express written permission.
Volume 4, Number 3, Spring/Summer 2008, 7–12
7
Andy Dearden
Reader in e-SocialAction
Communication and
Computing Research Centre
Shefªeld Hallam University
Furnival Building
Shefªeld, S1 2NU
UK+44 114 225 2916
Forum
User-Centered Design Considered
Harmful1 (with apologies to
Edsger Dijkstra, Niklaus Wirth,
and Don Norman)
Studies of IT for development have often identiªed the importance of the
usability of IT systems and the need for IT systems to be matched to the
needs of host communities. These two issues are central concerns for the
discipline of Human–Computer Interaction (HCI), or Interaction Design.
Within HCI and Interaction Design, user-centered design is just one partic-
ular view on how design processes can be organized to achieve such
aims.This paper reports on discussions arising from a workshop held at the
Computer/Human Interaction (CHI) 2007 conference in San Jose, Califor-
nia. CHI is the largest HCI conference in the world. The workshop brought
together a group of 45 interaction designers and development practitio-
ners from around the world and included participants from 17 countries,
including many researchers and practitioners based in emerging econo-
mies such as India, China, South Africa, Namibia, and Benin. The aim of
the workshop was to examine how interaction design could contribute to
the success of IT for development. Although many issues were discussed,
this is a necessarily selective report focusing on some of the principal
themes of the workshop.
The Current Situation
IT for Development is a growing ªeld of study. Ofªce-based IT systems
clearly have an important role in the coordination and management of
large private and public organizations and are also recognized for their
use in nongovernmental, or third sector, organizations. In the domain of
systems designed for commercial organizations in the private and public
sector, some emerging economies, notably India, have developed their
own software industries that compete for market share in the developed
world.More recently, there has also been an increasing interest in how access
to information and communication technologies, such as connecting to
the Internet, might impact social and economic development by, for ex-
ample, enabling farmers to discover ways to improve their agricultural
1. The workshop was initiated as part of the U.K. Engineering and Physical Sciences Research Council projects,
“Bridging the Global Digital Divide” and “Rural e-Services.” The U.S. National Science Foundation and the Association
of Computing Machinery Special Interest Group on Computer Human Interaction (ACM SIGCHI) also sponsored the
workshop by providing funds for participants from developing countries to travel to attend the workshop. The work-
shop was organized by Andy Dearden, Michael L. Best, Susan Dray, Ann Light, John Thomas, Celeste Buckhalter, Daniel
Greenblatt, Shanks Krishnan, and Nithya Sambasivan. I would like to thank all of these contributors for their helpful in-
put in creating this report.
© The MIT Press 2008. Published under Creative Commons Attribution NonCommercial-NoDerivativeWorks Unported 3.0 license. All rights
not granted thereunder to the public are reserved to the publisher and may not be exercised without its express written permission.
Volume 4, Number 3, Spring/Summer 2008, 7–12
USER-CENTERED DESIGN
USER-CENTERED
We need to change business, not become it.
— Cennydd Bowles, IA Summit 2011
EVERYTHING WE DO IS CHANGE MANAGEMENT.
VIBES MATTER
Technical External Internal
Technical External Internal
compe
tenc
e
likability
Dreamy Rockstar
Incompetent Jerk
Competent Jerk
♥Lovable Fool
MOTIVATIONS MATTER
COMPASSION MATTERS
COGNITIVE EMPATHY
DIGITAL FATIGUE
— Douglas Coupland
Twenty-first-century life is karaoke —a never-ending attempt to maintain
dignity while a jumble of data uncontrollably blips across a screen.
1. IA FOREVER!
1. IA FOREVER!2.COMPLETE TRANSFORMATION
OF HOW BUSINESSES OPERATE
1. IA FOREVER!2.COMPLETE TRANSFORMATION
OF HOW BUSINESSES OPERATE3.?????4.PROFIT!!!
EASIEST UX JOB IN THE WORLD
you
you
you
you
you
you
you
you
you
you
youyou
you
THEY NEED YOU MORE THAN YOU NEED THEM.
From those to whom much is given, much is expected.
—Mary Gates, Bill's Mom
THE WORLD NEEDS IA MORE THAN EVER.
CHANGE MANAGEMENT AND COMPASSION ARE THE SAME THING.
SET UP THE NEXT GENERATION FOR SUCCESS.
THANK YOU.@[email protected]+1 (917) 887-8149