Instructional Coaching for ERWC Fidelity Kathleen D. Rowlands ERWC i3 Advisory Board.
[I3 d]08 service_design_discover_
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Transcript of [I3 d]08 service_design_discover_
1 09/07 Introduction Ice Braking 및 수업 소개
2 09/14 서비스 디자인의 시작
3 09/21 서비스 디자인 방법론 소개 - 서비스 디자인 사례
- 서비스 디자인 방법론 소개
4 09/28 사용자 관찰(1) - 관찰에 대해
5 10/05 서비스 디자인 컨퍼런스 위크 - 워크샵
- 세미나
6 10/12 Framing Project - Desk Research, Field Work(1)
- SWOT, Stakeholder Map
7 10/19 Observation(1) - Field Work(2)
- Customer Journey, Persona,
8 10/26 Observation(2) -Field Work(3)
-Expectation Map, A Day in a life
9 11/02 Idea - Scenario & Storyboard
10 11/09 Prototype(1) - Paper Prototyping
- Video Prototyping
11 11/16 Prototype(2) - Interactive Rapid Prototyping
- Service Staging
12 11/23 Modeling(1) - Service Blueprint
13 11/30 Modeling(2) - Information Design, Interface | Interaction Design
14 12/7 Refine
15 12/14 기말고사 - 최종 Presentation
Desk Research Fieldwork (Week04) (week05-06)
-Research User Needs -Understand business/environment Requirement -Define Context of Use
문제
Start from problem
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Start from problem
문제
Start from problem
- 각조간 Mixed Up! (1Reseacher + 3 Participants) - 1Hour Process + 20 min Analysis
- 2-3pages short paper - HCI Korea 2012제출 http://hcikorea.sql.co.kr/index.html - 1Paper for 1 team - 10/31 1차 제출 (온라인/메일) 11/3 최종 온라인 제출 - 제출후, 합격이 된 팀에 대해서는 숙박 제공
문제
Start from problem