I have a knowledge management tool, now what

I Have a Knowledge Management Tool, Now What Stephan Blasilli from EDP Renewables North America LLC

Houston, 2nd of May 2013

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=O847xOjSblOHiM&tbnid=SeT40JRbDCkoRM:&ved=0CAUQjRw&url=http://downtoearth-danone.tumblr.com/post/10557419918/the-dow-jones-sustainability-index-djsi-assesses&ei=5ppRUfDyC8Gx2QWW34D4CQ&bvm=bv.44158598,d.b2I&psig=AFQjCNHbLqfYrf6bDl_p2j1n4yqnfLD1xg&ust=1364388940781418

EDP Renewables North America LLC

One of the largest Renewable Energy Companies

2

29 Wind Farms in 11 States generating over 3,800 Megawatt powering over 1M American Homes


Industry Realities

Energy source mostly in remote areas

Smaller scale than conventional energy assets

Rapid improvements in technology

Finding personnel with the technical skill set

Energy source is intermittent (not continuously available)

Increasingly complex regulatory requirements

During the first quarter of 2013, renewable energy accounted for 82% of new energy capacity in the US


Company Challenges

No standard for prioritization of performance issues (what’s most critical to work on right now?)

Geographically dispersed portfolio

Distance between sites and support functions makes constant knowledge flow difficult

No standard or tool for storing institutional knowledge

We faced 2 years ago

EDPR built COBRA (short form of Collaboration) to manage issue process and capture knowledge


The COBRA Case Management System Process

Issue Capture Solution

Documentation Review Implementation Review Review


The COBRA Case Management System

6

Knowledge base


COBRA has already shown Value

7

Searchable knowledge base with detailed issue solutions, including context for decision making

Over $200M worth of issue solutions accessed over 6k times


Integration with Department Goals and KPIs Progress since last meeting


Replacing Email with Social Media Moving towards goal of reducing email issue tracking and email document sharing

Source: McKinsey & Company


Replacing Email with Social Media

10

Email integration



11

Notes

• Notes primarily used a medium for case updates

• 3 – 4 notes per active case



12

Knowledge engine automatically searches for similar cases to new entries



13

Transparency



14

Mobile


Applying LEAN techniques Initial COBRA development took ≈3 months, future updates and extensions must be quicker

Source: The Lean Startup

http://www.google.com/url?sa=i&rct=j&q=eric+ries+the+lean+startup&source=images&cd=&cad=rja&docid=gHrRZ1o6vfG31M&tbnid=J8as_898wJSF0M:&ved=0CAUQjRw&url=http://onthestripradio.com/insight-daily-radio/the-lean-startup-by-eric-ries/&ei=7iRkUa6LA6KE2gWn94HIDg&bvm=bv.44990110,d.b2I&psig=AFQjCNE8MgxwKcgcYt_EOp2iEEKki_RebA&ust=1365603945646615


Applying LEAN techniques Being effective with minimal resources

Build

Measure Learn


Applying LEAN techniques

Creating a minimum viable product

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=LGl5tCHpGMNt9M&tbnid=oZywrAlY_uHniM:&ved=0CAUQjRw&url=http://elliemort.wordpress.com/get-in-touch/&ei=N0JjUc_pFYqz2QW12YHYBw&bvm=bv.44770516,d.b2I&psig=AFQjCNERyzZAnaiDSsbbbZrnsCxkSmIAJw&ust=1365545826840723


Applying LEAN techniques A/B tests


Applying LEAN techniques UX design

Source: Apple

http://www.google.com/url?sa=i&rct=j&q=i+pad+app+store&source=images&cd=&cad=rja&docid=UjLKs1snZuOkRM&tbnid=W8uvn6UO6dS5jM:&ved=0CAUQjRw&url=http://obamapacman.com/2010/02/diy-how-to-make-full-scale-apple-ipad-mockup/&ei=6DRkUffUMsmQ2gWasYHgBw&bvm=bv.44990110,d.b2I&psig=AFQjCNHz09dvKUoLNfaBG7vxEf0S8--_gg&ust=1365608022694091


Applying LEAN techniques Using design principles to improve UX

Source: Domestic

http://www.google.com/url?sa=i&rct=j&q=Microwave&source=images&cd=&cad=rja&docid=gjxcEjHORIWqZM&tbnid=oRDGakJHFUAxfM:&ved=0CAUQjRw&url=http://www.adventurerv.net/dometic-microwave-convection-oven-stainless-steel-p-23431.html&ei=uDBkUeevG5bF4AOl94G4Ag&bvm=bv.44990110,d.dmg&psig=AFQjCNF6_sRU1SrZxE0wUfYrE219vOsAOg&ust=1365606955495933


Applying LEAN techniques The F-shaped pattern

Source: Nielson Norman Group


Applying LEAN techniques Make it easy to stay


Applying LEAN techniques Getting to the next step


Applying LEAN techniques Make actions reversible


Applying LEAN techniques Offer a way out


Lessons Learned

1. Ensure Knowledge Management is integrated into your everyday work

2. Keep solutions as intuitive for the end users as possible

3. Replace email with social media

4. Apply LEAN techniques


Thank You!

27

Blue Canyon Wind Farm, Lawton Oklahoma

I have a knowledge management tool, now what

Business

Transcript of I have a knowledge management tool, now what