Hybrid Fibre Coaxial (HFC) · nbn™ setup guide Hybrid Fibre Coaxial (HFC) Connection without pay...

nbn™ setupguideHybrid Fibre Coaxial (HFC)

Connection without pay TV or existing cable internet

AR

SVD

01711-a 10

/2016

© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trademarks of nbn co ltd ABN 86 136 533 741.NBN1036 1730014_H_B

Your nbn™ connection kitCongratulations on switching to the nbn™ network.

Your equipment guide

This section applies to installing your new nbn™ equipment where you do not already have pay TV or an existing cable internet service. If you have either of these, turn to the other side of this booklet.


nbn™ supplied equipment is the property of nbn and shouldn’t be removed from your premises. If you move house, your nbn™ supplied equipment must remain – it will not work at any other location. If you need help with your service, cables or wiring, contact your service provider.

1 Connection without pay TV or existing cable internet

Your nbn™ connection kit should contain the following equipment. Please check with your service provider for any further instructions.

The service provided to you is the responsibility of your phone or internet service provider. All other cables and equipment are the responsibility and property of you or your phone or internet service provider. This includes the internal wiring required for additional internal phone outlets within your home or business.

3. Power adaptor This powers your nbn™ connection box by connecting it to your power outlet.

4. nbn™ coaxial wall outlet sticker This sticker will help you identify the coaxial wall outlet that your nbn™ connection box is attached to.

2. Coaxial cable (RG-6) This connects your coaxial wall outlet to your nbn™ connection box.

1. nbn™ connection box (ARRIS Touchstone™ CM8200B) This connects to your own or your service provider’s supplied gateway (router). Your service provider may request the MAC address (see HFC MAC ID) and serial number (see S/N) on the bottom panel.

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

Connecting to the nbn™ network 2

This diagram gives you an overview of how your equipment will be set up.The following pages will step you through the process of setting up and connecting your equipment to the nbn™ network.


Please note

• As coaxial cables conduct electricity, you should never disconnect, tamper with or alter the coaxial connection without following the steps outlined in this guide or consulting your service provider

• The coaxial cable should not be pinched, kinked, or bent sharply – this can cause a break or short in the cable (which may have to be replaced, and charges may apply)


nbn™

connection boxYour own or your service

provider’s gateway (router)

Home phone (via VoiP)

Coaxial walloutlet

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

Poweroutlet

Power adaptor Coaxial cable(white)

Ethernet cable(not supplied)

Common home connection


Your coaxial wall outlet has a screw‑in connector that attaches to the coaxial cable and connects to your nbn™ connection box. You’ll find it inside your premises and it may have your service provider’s logo on it (it’s different to your TV aerial sockets).

Handy tip

If you have more than one coaxial wall outlet, you’ll know if the correct coaxial wall outlet is connected to the nbn™ network when all four lights on the front panel of the nbn™ connection box turn solid green. Refer to pages 9 and 10 for details.

How your coaxial wall outlet may look

Find your coaxial wall outlet 1


UN

I-D1

UN

I-D2

Property of nbnPlease do not remove

Reset

To connect your nbn™ connection box to the coaxial wall outlet:

1. Screw one end of the white coaxial cable into your coaxial wall outlet and the other end to the corresponding white panel on the back of the nbn™ connection box

2. Plug one end of the black power adaptor into the corresponding black socket on the nbn™ connection box and the other end to a power outlet

Back panel

Connect your nbn™ connection box2


You’re ready to power up your nbn™ connection box. To do this:

1. Turn on your nbn™ connection box by switching on the power at the wall (there is no power switch on the nbn™ connection box)

2. Allow up to 10 minutes for your nbn™ connection box to start up – the front panel lights Power, Downstream, Upstream and Online will flash (see Section 5 on pages 9 and 10 for details)

3. When all four lights on the front of the nbn™ connection panel light up solid green, your nbn™ connection box is working

4. Stick the nbn™ coaxial wall outlet sticker onto the coaxial wall outlet connected to your nbn™ connection box to help you identify it in the future. You’re now ready to move on to Section 4

Front panel

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

No green lights?

Check that the coaxial cable is connected to the coaxial wall outlet securely. If it is, try connecting your nbn™ connection box to another coaxial wall outlet. If you still don’t get solid green lights, contact your service provider.

3 Power up your nbn™ connection box


It’s time to connect your gateway (router). To do this:

1. Plug one end of the service provider’s supplied (or your own) Ethernet cable into the yellow data port (UNI‑D1) on the back panel of your nbn™ connection box

2. Plug the other end into your gateway (router)

For further instructions

Your service provider’s equipment guide will give you detailed instructions on:

• Connecting your nbn™ connection box to your gateway (router)

• Connecting your landline phone and/or other equipment to your gateway (router)

• Making sure all your equipment is connected and working correctly

Make sure only compatible equipment, such as your own or your service provider’s supplied gateway (router), is connected to your nbn™ connection box via the data port (UNI‑D1) located on the back panel. To check compatibility, please contact your service provider.

Gateway (router)

UN

I-D1

UN

I-D2


Reset

Back panel

4 Connect your gateway (router)


Your nbn™ connection box has four indicator lights on the front panel and two on the data port (UNI‑D1) on the back. During normal operation, the Power, Downstream, Upstream and Online lights on the front panel should always be solid green.

OffOn Flashing

5 What your green lights indicate

POWER Indicates power is available to the box

DOWNSTREAM Indicates downstream connectivity

UPSTREAM Indicates upstream connectivity

ONLINE Indicates nbn™ network connection

Front panel

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200


Startup sequencePOWER POWER POWER POWER POWER POWER

D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM

UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM

ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE

No power to the nbn™

connection box

Power‑on self test

Downstream search

Downstream found; upstream

search

Downstream and upstream

found; retrieving setup information

from nbn

Ready for service

Your nbn™ connection box may update itself occasionally or during the initial start‑up sequence. During the upgrade, the Downstream and Upstream indicator lights will flash and the Power and Online indicator lights will be solid green.


6 Troubleshooting and tips

All your cables and equipment are plugged in securely and turned on (if your equipment is still not working properly, contact your service provider)

Your nbn™ connection box power cord is plugged in firmly at both ends

The Power, Online, Downstream and Upstream indicator lights on your nbn™ connection box are on (if they flash for more than 30 minutes, contact your service provider)

The coaxial cable/s are not pinched, kinked or bent (this can cause a break or short in the cable and may have to be replaced, and charges may apply)

You have read your service provider’s guide for further instructions

Having trouble with your nbn™ connection? Try this checklist:

For more troubleshooting tips visit nbn.com.au/installation


More questions?Turn to the centre pages for FAQs

Notes


Who

do

I con

tact

if

I nee

d he

lp?

If yo

u ha

ve a

ny q

uest

ions

or

wan

t to

rep

ort

a f

ault

, ple

ase

call

your

ser

vice

pro

vid

er in

th

e fir

st in

stan

ce, o

r vi

sit

nb

n.co

m.a

u

Wha

t if I

acc

iden

tally

dam

age

my

nbn™

sup

plie

d eq

uip

men

t?P

leas

e co

ntac

t yo

ur s

ervi

ce

pro

vid

er t

o ha

ve it

rep

aire

d o

r re

pla

ced

(ch

arg

es m

ay a

pp

ly).

Is m

y co

axia

l cab

le s

afe?

As

coax

ial c

able

s co

nduc

t el

ectr

icit

y, y

ou

sho

uld

nev

er

dis

conn

ect,

tam

per

wit

h o

r al

ter

the

coax

ial c

onn

ecti

on

wit

hout

co

nsul

ting

yo

ur

serv

ice

pro

vid

er. T

he c

oax

ial

cab

le s

houl

d n

ot

be

pin

ched

, ki

nked

, or

ben

t sh

arp

ly –

thi

s ca

n ca

use

a b

reak

or

sho

rt in

th

e ca

ble

(w

hich

may

hav

e to

be

rep

lace

d, a

nd c

harg

es

may

ap

ply

).

Is m

y nb

n™ c

onne

ctio

n bo

x sa

fe?

Yo

ur n

bn™

conn

ecti

on

box

o

nly

uses

fixe

d c

able

s an

d

conn

ecti

ons

, whi

ch a

re

not

des

igne

d t

o em

it an

y w

irel

ess

rad

iati

on

.

If I’

m g

oing

aw

ay, c

an I

unp

lug

my

serv

ice

to s

ave

pow

er?

nbn

reco

mm

end

s le

avin

g

your

nb

n™ s

upp

lied

eq

uip

men

t co

nnec

ted

and

pow

ered

at

all t

imes

.

Can

I p

lug

my

nbn™

con

nect

ion

box

into

a p

ower

boa

rd?

Yes

; how

ever

, it

is p

refe

rab

le

that

yo

ur n

bn™

co

nnec

tio

n b

ox is

firs

t co

nnec

ted

to

a fix

ed p

ower

out

let.

If th

is

is n

ot

po

ssib

le, t

hen

your

nb

n™ c

onn

ecti

on

box

can

be

plu

gg

ed in

to a

do

uble

ad

apto

r, ex

tens

ion

cord

or

pow

er b

oar

d.

How

do

I car

e fo

r m

y nb

n™

conn

ecti

on b

ox?

Yo

u ca

n cl

ean

your

nb

n™

conn

ecti

on

box

by

wip

ing

it

wit

h a

dry

clo

th.

Will

my

mon

itor

ed s

ecur

ity

syst

em w

ork

over

the

nb

n™ n

etw

ork?

Mo

nito

red

sec

urit

y sy

stem

s m

ay o

per

ate

over

the

nb

n™ n

etw

ork

. How

ever

, if y

ou

wo

uld

like

to

use

an e

xist

ing

sy

stem

, yo

u sh

oul

d c

heck

w

ith

your

sec

urit

y p

rovi

der

to

ens

ure

it is

co

mp

atib

le

wit

h th

e nb

n™ n

etw

ork

. Yo

u sh

oul

d t

est

your

ala

rm o

n th

e d

ay y

our

ser

vice

ove

r th

e nb

n™ n

etw

ork

is a

ctiv

ated

. F

or

mo

re in

form

atio

n, v

isit

nb

n.co

m.a

u/al

arm

s

Wha

t hap

pen

s to

my

nbn™

co

nnec

tion

box

and

oth

er

equi

pm

ent i

f I m

ove?

Y

our

nb

n™ s

upp

lied

eq

uip

men

t is

the

pro

per

ty o

f nb

n an

d

sho

uld

no

t b

e re

mov

ed f

rom

th

e p

rem

ises

in w

hich

it

was

inst

alle

d. C

ont

act

your

se

rvic

e p

rovi

der

fo

r ad

vice

on

conn

ecti

ng s

ervi

ces

at y

our

ne

w p

rem

ises

.

I hav

e m

oved

som

ewhe

re w

ith

an n

bn™

conn

ecti

on b

ox, h

ow

do

I get

it w

orki

ng?

If yo

u m

ove

to p

rem

ises

wit

h an

ex

isti

ng n

bn™

co

nnec

tio

n b

ox,

ple

ase

cont

act

your

ser

vice

p

rovi

der

to

arra

nge

for

a ne

w

serv

ice

over

the

nb

n™ n

etw

ork

to

be

acti

vate

d.

Can

I in

stal

l cab

ling

mys

elf?

If

you

cho

ose

to

have

ad

dit

iona

l p

erm

anen

t p

hone

or

dat

a ca

blin

g in

stal

led

thr

oug

h w

all,

floo

r o

r ce

iling

cav

itie

s,

it m

ust

be

do

ne b

y an

AC

MA

re

gis

tere

d c

able

r. Y

our

ser

vice

p

rovi

der

may

be

able

to

re

com

men

d a

reg

iste

red

cab

ler

in y

our

are

a.

Can

I co

nnec

t my

pho

ne to

a

gat

eway

(ro

uter

) p

rovi

ded

by

my

pho

ne c

omp

any?

Y

es. A

sk y

our

pho

ne s

ervi

ce

pro

vid

er h

ow y

our

pho

ne

can

conn

ect

to a

gat

eway

(r

out

er)

that

is n

ot

the

nbn™

co

nnec

tio

n b

ox.

Freq

uent

ly a

sked

que

stio

ns

Will

my

equi

pm

ent w

ork

dur

ing

a p

ower

bla

ckou

t?

The

nb

n™ ne

two

rk w

ill n

ot

wo

rk d

urin

g a

pow

er b

lack

out

. C

ons

ider

hav

ing

an

alte

rnat

e fo

rm o

f co

mm

unic

atio

n ha

ndy

– su

ch a

s a

char

ged

m

ob

ile p

hone

. If y

ou

have

a

safe

ty‑c

riti

cal d

evic

e su

ch a

s a

med

ical

ala

rm,

fire

alar

m o

r lif

t em

erg

ency

p

hone

, ple

ase

spea

k to

yo

ur

equi

pm

ent

pro

vid

er a

bo

ut

alte

rnat

e so

luti

ons

.

I hav

e a

med

ical

ala

rm,

wha

t sho

uld

I do?

Y

ou’

ll ne

ed t

o re

gis

ter

it w

ith

nbn.

Thi

s w

ill h

elp

us

iden

tify

p

rem

ises

whe

re s

upp

ort

m

ay b

e ne

eded

to

help

m

inim

ise

po

tent

ial b

reak

s in

ser

vice

. To

reg

iste

r, vi

sit

nb

n.co

m.a

u/m

edic

alre

gis

ter

or

call

180

0 2

27 3

00

, 9

am –

5p

m A

ES

T, M

on

– F

ri.

Yo

u sh

oul

d a

lso

cont

act

your

m

edic

al a

larm

pro

vid

er.

Is m

y nb

n™ co

nnec

tion

b

ox w

irel

ess?

No

, yo

ur n

bn™

co

nnec

tio

n b

ox

is n

ot

a w

irel

ess

rout

er. Y

ou

will

nee

d t

o co

nnec

t a

wir

eles

s g

atew

ay (

rout

er)

to t

he U

NI‑

D1

conn

ecto

r o

n th

e re

ar o

f yo

ur

nbn™

co

nnec

tio

n b

ox.

Why

do

the

ind

icat

ors

on

my

nbn™

con

nect

ion

box

co

ntin

ually

flas

h or

not

lig

ht u

p?F

irst

ly, e

nsur

e th

e p

ower

ad

apto

r is

plu

gg

ed in

and

sw

itche

d o

n an

d c

heck

yo

ur

coax

ial c

able

is c

onn

ecte

d t

o

the

coax

ial w

all o

utle

t se

cure

ly.

Yo

ur n

bn™

co

nnec

tio

n b

ox h

as

four

ind

icat

or

light

s o

n th

e fr

ont

p

anel

whi

ch s

houl

d a

ll b

e so

lid

gre

en. I

f one

or

mo

re in

dic

ato

r lig

hts

do

not

com

e o

n so

lid

afte

r 10

min

utes

, try

co

nnec

ting

to

ano

ther

co

axia

l wal

l out

let

in

your

pre

mis

es. I

f yo

u st

ill d

on’

t g

et s

olid

gre

en li

ght

s, c

ont

act

your

ser

vice

pro

vid

er.

Can

I p

lug

my

com

put

er

dir

ectl

y to

the

nbn

™ co

nnec

tion

box

?N

o. Y

ou

need

to

conn

ect

a g

atew

ay (

rout

er)

sup

plie

d b

y yo

ur s

ervi

ce p

rovi

der

in o

rder

to

get

yo

ur in

tern

et a

nd p

hone

se

rvic

e co

nnec

ted

.

How

do

I con

nect

my

pho

ne?

Pho

ne s

ervi

ces

on

the

nbn™

net

wo

rk w

ill b

e d

eliv

ered

vi

a V

oic

e ov

er In

tern

et P

roto

col

(Vo

IP).

Ple

ase

cont

act

your

se

rvic

e p

rovi

der

ab

out

p

hone

ser

vice

s an

d h

ow

they

are

co

nnec

ted

.

Will

my

pay

TV

ser

vice

b

e aff

ecte

d?

If yo

u ha

ve a

n ex

isti

ng p

ay

TV

ser

vice

tha

t is

sup

plie

d

via

the

coax

ial w

all o

utle

t,

ple

ase

chec

k w

ith

your

ser

vice

p

rovi

der

tha

t yo

ur e

xist

ing

p

ay T

V is

sup

po

rted

ove

r th

e nb

n™ n

etw

ork

.

My

pay

TV

ser

vice

has

sto

pp

ed

wor

king

, wha

t do

I do?

Mak

e su

re t

he s

plit

ter

is

conn

ecte

d t

o th

e w

all o

utle

t p

revi

ous

ly c

onn

ecte

d t

o yo

ur

pay

TV

. Che

ck t

hat

one

of

the

cab

les

fro

m t

he s

plit

ter

is c

onn

ecte

d t

o yo

ur n

bn™

co

nnec

tio

n b

ox a

nd t

he o

ther

is

co

nnec

ted

to

your

pay

T

V s

et t

op

box

. Ens

ure

all

the

conn

ecto

rs a

re s

ecur

ely

tig

hten

ed. S

witc

h b

oth

yo

ur

nbn™

co

nnec

tio

n b

ox a

nd p

ay

TV

ser

vice

off

the

n o

n ag

ain

. If

your

pay

TV

ser

vice

is s

till

not

wo

rkin

g, c

ont

act

your

se

rvic

e p

rovi

der

.

I hav

e an

exi

stin

g ca

ble

in

tern

et s

ervi

ce, c

an I

keep

it

run

ning

in a

dd

itio

n to

the

nb

n™ n

etw

ork?

Yes

yo

u ca

n. P

leas

e re

fer

to t

he

‘I ha

ve p

ay T

V o

r ex

isti

ng c

able

in

tern

et’ s

ecti

on

in t

his

gui

de.

My

exis

ting

cab

le in

tern

et

serv

ice

has

stop

ped

wor

king

, w

hat d

o I d

o?M

ake

sure

the

sp

litte

r is

co

nnec

ted

to

the

wal

l out

let

pre

vio

usly

co

nnec

ted

to

your

p

ay T

V. C

heck

tha

t o

ne o

f th

e ca

ble

s fr

om

the

sp

litte

r is

co

nnec

ted

to

your

nb

n™

conn

ecti

on

box

and

the

oth

er

is c

onn

ecte

d t

o yo

ur p

ay

TV

set

to

p b

ox. E

nsur

e al

l th

e co

nnec

tors

are

sec

urel

y ti

ght

ened

. Sw

itch

bo

th y

our

nb

n™ c

onn

ecti

on

box

and

ne

w c

able

gat

eway

(ro

uter

) se

rvic

e o

ff t

hen

on

agai

n. I

f yo

ur c

able

inte

rnet

ser

vice

is

still

no

t w

ork

ing

, co

ntac

t yo

ur

serv

ice

pro

vid

er.

Wha

t hap

pen

s if

I or

my

serv

ice

pro

vid

er c

ance

ls m

y ex

isti

ng s

ervi

ce w

hile

I ha

ve

an a

dja

cent

ser

vice

ove

r th

e nb

n™ n

etw

ork?

Whe

n yo

ur e

xist

ing

ser

vice

is

canc

elle

d, s

witc

h o

ff y

our

old

g

atew

ay (

rout

er)

and

yo

ur n

bn™

co

nnec

tio

n b

ox t

hen

unp

lug

yo

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Notes

More questions?Turn to the centre pages for FAQs


6Troubleshooting and tips

All your cables and equipment are plugged in securely and turned on (if your equipment is still not working properly, contact your service provider)

Your nbn™ connection box power cord is plugged in firmly at both ends and the power is turned on

The Power, Online, Downstream and Upstream indicator lights on your nbn™ connection box are on (if they flash for more than 30 minutes, contact your service provider)

The coaxial cable/s are not pinched, kinked or bent (this can cause a break or short in the cable and may have to be replaced, and charges may apply)

The splitter (if used), coaxial cables and your service provider’s yellow Ethernet cable are connected securely between your nbn™ connection box and the wall outlet

You have read your service provider’s guide for further instructions

Having trouble with your nbn™ connection? Try this checklist:

For more troubleshooting tips visit nbn.com.au/installation

11 Connection with pay TV or existing cable internet

Startup sequencePOWERPOWERPOWERPOWERPOWERPOWER

D/STREAM D/STREAMD/STREAMD/STREAM D/STREAM D/STREAM

UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM

ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE

No power to the nbn™

connection box

Power‑on self test

Downstream search

Downstream found; upstream

search

Downstream and upstream

found; retrieving setup information

from nbn

Ready for service

Your nbn™ connection box may upgrade itself occasionally or during the initial start‑up sequence. During the upgrade, the Downstream and Upstream indicator lights will flash and the Power and Online indicator lights will be solid green.


5Your nbn™ connection box has four indicator lights on the front panel and two on the data port (UNI‑D1) on the back. During normal operation, the Power, Downstream, Upstream and Online lights on the front panel should always be solid green.

What your green lights indicate

POWER Indicates power is available to the box

DOWNSTREAM Indicates downstream connectivity

UPSTREAM Indicates upstream connectivity

ONLINE Indicates nbn™ network connection

Off OnFlashing

Front panel

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200


It’s time to connect your gateway (router). To do this:

1. Plug one end of the service provider’s supplied (or your own) Ethernet cable into the yellow data port (UNI‑D1) on the back panel of your nbn™ connection box

2. Plug the other end into your gateway (router)

For further instructions

Your service provider’s equipment guide will give you detailed instructions on:

• Connecting your nbn™ connection box to your gateway (router)

• Connecting your landline phone and/or other equipment to your gateway (router)

• Making sure all your equipment is connected and working correctly

Make sure only compatible equipment, such as your own or your service provider’s supplied gateway (router), is connected to your nbn™ connection box via the data port (UNI‑D1) located on the back panel. To check compatibility, please contact your service provider.

Gateway (router)

UN

I-D

1U

NI-

D2


Reset

Back panel

4Connect your gateway (router)


You’re ready to power up your nbn™ connection box. To do this:

1. Turn on your nbn™ connection box by switching on the power at the wall (there is no power switch on the nbn™ connection box)

2. Allow up to 10 minutes for your nbn™ connection box to start up – the front panel lights Power, Downstream, Upstream and Online will flash (see Section 5 on pages 9 and 10 for details)

3. When all four lights on the front of the nbn™ connection panel light up solid green, your nbn™ connection box is working

4. Stick the nbn™ coaxial wall outlet sticker onto the coaxial wall outlet connected to your nbn™ connection box to help you identify it in the future. You’re now ready to move on to Section 4

No green lights?

Check that the coaxial cable is connected to the coaxial wall outlet securely. If it is, try connecting your nbn™ connection box to another coaxial wall outlet. If you still don’t get solid green lights, contact your service provider.

3Power up your nbn™ connection box

Front panel

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200


To connect your nbn™ connection box to the coaxial wall outlet:

1. Switch off your pay TV set top box and existing cable internet service and unscrew the coaxial cable from the coaxial wall outlet

2. Screw one end of the short nbn™ supplied white coaxial cable into the coaxial wall outlet and the other end to the splitter where it’s marked ‘IN’

3. Screw one end of the long nbn™ supplied white coaxial cable to the splitter where it’s marked ‘OUT’ and the other end to the corresponding white panel on the nbn™ connection box

4. Screw the coaxial cable connected to your pay TV or existing cable internet to the end of the splitter where it’s marked ‘OUT’

5. Plug the power adaptor into a power outlet to turn on the nbn™ connection box

When you install the splitter, your existing pay TV and cable internet service will be temporarily interrupted, until you complete step 4 above.Pay TV

UN

I-D

1U

NI-

D2


Reset

Back panel

OUT

IN

OUT

Splitter

Connect your nbn™ connection box 2


How your coaxial wall outlet may look

Handy tip

If you have more than one cable wall outlet, you’ll know if the correct wall outlet is connected to the nbn™ network when all four lights on the front panel of the nbn™ connection box turn solid green. Refer to pages 9 and 10 for details.

Find your coaxial wall outlet 1

Your coaxial wall outlet has a screw‑in connector that attaches to the coaxial cable and connects to your nbn™ connection box. You’ll find it inside your premises and it may have your service provider’s logo on it (it’s different to your TV aerial sockets).


nbn™

connection boxYour own or your service

provider’s gateway (router)

Home phone (via VoiP)

SplitterCoaxial wall

outlet

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

Poweroutlet

Pay TV

OU

T IN

OU

T

Power adaptorCoaxial cable(white)

Coaxial cable(not supplied)

Ethernet cable(not supplied)

2x

Common home connection


Please note• The short coaxial cable connects

your coaxial wall outlet to the splitter marked ‘IN’. The long coaxial cable connects the end of the splitter marked ‘OUT’ to your nbn™ connection box

• As coaxial cables conduct electricity, you should never disconnect, tamper with or alter the coaxial connection without following the steps outlined in this guide or consulting your service provider

• The coaxial cable should not be pinched, kinked, or bent sharply – this can cause a break or short in the cable (which may have to be replaced, and charges may apply)

• When you’re ready to cancel your existing internet service, contact your service provider

• When your existing pay TV or cable internet service has been cancelled, you should remove the splitter so your nbn™ connection box is connected directly to your coaxial wall outlet

Before you beginPlease check with your service provider that your pay TV or existing cable internet service is supported by an nbn™ connection.

This diagram gives you an overview of how your equipment will be set up.The following pages will step you through the process of setting up and connecting your equipment to the nbn™ network.

Connection with pay TV or existing cable internet


4. Splitter This allows your nbn™ connection and pay TV or existing cable internet to run from one coaxial wall outlet.

3. Power adaptor This powers your nbn™ connection box by connecting it to your power outlet.

5. nbn™ coaxial wall outlet sticker This sticker will help you identify the coaxial wall outlet that your nbn™ connection box is attached to via the splitter.

The service provided to you is the responsibility of your phone or internet service provider. All other cables and equipment are the responsibility and property of you or your phone or internet service provider. This includes the internal wiring required for additional internal phone outlets within your home or business.

OUT

IN

OUT

2. Coaxial cables (RG-6) x 2 These connect your coaxial wall outlet to your splitter and then your splitter to the nbn™ connection box.

POWER

DOWNSTREAM

UPSTREAM

ONLINE

CM8200

Your nbn™ connection kit should contain the following equipment. Please check with your service provider for any further instructions.

2x

1. nbn™ connection box (ARRIS Touchstone™ CM8200B) This connects to your own or your service provider’s supplied gateway (router). Your service provider may request the MAC address (see HFC MAC ID) and serial number (see S/N) on the bottom panel.


This section applies to installing your new nbn™ equipment where you already have pay TV or an existing cable internet service. If you do not have either of these, turn to the other side of this booklet.

Your equipment guide

© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trade marks of nbn co ltd ABN 86 136 533 741.NBN1036 1730014_H_B


Your nbn™

connection kitCongratulations on switching to the nbn™ network.

nbn™ supplied equipment is the property of nbn and shouldn’t be removed from your premises. If you move house, your nbn™ supplied equipment must remain – it will not work at any other location. If you need help with your service, cables or wiring, contact your service provider.



nbn™ setup

guideHybrid Fibre Coaxial (HFC)

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SVD

017

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