Hyatt is perceived as a business stay hotel not as a leisure hotel.
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Transcript of Hyatt is perceived as a business stay hotel not as a leisure hotel.
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Hyatt is perceived as a business stay hotel not as a leisure hotel.
Problem
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Demographicso Male & Female 25-35 years of ageo There are 39,892,724 25-34 year old in US
o This makes up 14.2% of the population
• Age distribution on social networks and online communities:0-17: 5%18-24: 16%
35-44: 25%45-54: 19%55-64: 6%65+: 2%
25-34: 26%
Target Audience
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• Psychographics
o Like simple policies and ways to book hotelso Communicate freqeuntly and shortero Ask a lot of questions o Prefer quick e-mails and text messages o Prefer social media o Like group gatherings o Like social situations when on business
• 20% of population under 32 make up 13% of total business travelers
• “The online playing field has become so crowded, the information so fragmented and contradictory, we now spend more time planning trips than enjoying them. And yet we still manage to make lousy decisions. If things don’t get simpler soon, we’ll all run screaming back to travel agents.”
Target AudienceINSIGHT
Simplicity
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SecondaryComplaints:
o Problems are horrific to deal with.o Hyatt is dishonest, deceptive and downright rude.o Rude unprofessional staffo Hate the brand, only stay there for the stay credits.o Bad/pricey breakfast
o Late breakfast start o Night shift workers don’t know what they are doing o Only one night worker usually
INSIGHT:Consumers want a friendly staff that will accommodate their needs at any hour for any service
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Reasons to stay at Hyatt:-New Hyatt Place chain has eliminated front desks and is making the check-in process increasingly self-service.-Hyatt offers multiple complementary items for customers to use, buy or borrow.
Food & Dining-variety of freshly squeezed juices and smoothies-perfectly portioned with a make your plate option
Hotel Amenities-Upgraded bath amenitiesSourced by renowned dermatologist Dr. Kenet and spa guru June Jacobs
Hyatt Gold PassportEarn up to 3,000 Hyatt Gold Passport bonus points after every three nights stay, up to 45,000 bonus points. Redeem points for free nights, room upgrades and now dining and spa experiences.”
Secondary
INSIGHT:Hyatt wants to shows travelers that their busy needs due to their busy lifestyle will be accommodated for.
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Hyatt advances:- Hyatt Park Tokyo & Hyatt Park Seoul gives guests free access to 2,300
international newspapers on their smartphones or tablets using the hotels wi-fi and app called PressFinder
- Hyatt Park Tokyo rents guests a pocket-size mobile Wi-Fi connector to use with an iPhone, iPad, BlackBerry or laptop to make international calls and get Internet access wherever they go during their stay.
Secondary
INSIGHT:Most guests, especially younger ones who are used to having information at their fingertips, were comfortable with the transition to digital.
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Primary- Survey Demographics
33 Respondents from across the US took part in our 27 question survey
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When you hear the word 'hotel' you think:
VACATION31%
TRAVELLING17%
WORK
LUXURY
COMFY BEDS10%
SHEETS
SLEEP
BRAND NAME20%
SERVICE/ AMENITIES
14%
DIRTY
ANNOYING CHECKOUTS
POOL
OTHER7%
HILTON
HYATT
RITZ CARLTON
MARRIOTT
ROADTRIP
Primary- Survey Results
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Primary- Survey Results
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Primary- Survey Results
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• Mark Torosian, 25, Manager• John Boehmer, 24, Hotel Employee • Alison P, 26, Event Planner• Frank K, 26, Teacher• Lindsey B, 28, Media Planning• David M, 32, Self-Employed• Giulia L, 30, Nurse• Marah E, 31, Nurse/Mom• Jennifer J, 35, Stay at Home Mom
Primary- Survey Results
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Primary- Survey Results
INSIGHT-Easy-Accessible activities-Social Media Presence-Interactive service
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If consumers knew that Hyatt was an equal amount of leisure and business they would be more inclined to book with Hyatt for
leisure, not just business.
Consumer Insights
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• Hyatt Logo• Hyatt Harmony• The Frame• Business and Leisure Focus
Brand Imperatives
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• Increase leisure bookings by 20% in the first 4 weeks• Increase leisure bookings by 35% by week 8• Drive CTR from digital ads to Hyatt website by 3%• Increase mobile interaction by 10%• Increase social media following by 20%
Communication Objectives
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The Proposition & Selling Idea
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The science behind the left and right brain functions corresponds to Hyatt’s business and leisure brands.
Support
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Creative Direction
• To cohesively merge business travelers and vacationers into a single campaign that has a simple message for both sides of a hotel stay.
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Creative Executions
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Billboard #1
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Billboard #1
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Billboard #2
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Billboard #2
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Bus Shelter (stand alone)
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Airport Banner
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Airport Billboard 1
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Airport Billboard 1
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Digital Banner Ad
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Facebook & Twitter
• https://www.facebook.com/pages/Hyatt-Harmony/132076430323720
• https://twitter.com/HyattHarmony
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Mobile promotion
• Business Traveler• Text “SUITS” to 49288 (or HYATT) before your important business
meeting and you won’t have to worry about any calls or texts setting your phone off. After the meeting, text “DONE” to 49288 and receive a special promo code to redeem at the front desk of the Hyatt you are staying at.
• Vacationer• Text “RELAX” to 49288 before you go to the spa, on a hike, canoeing,
or whatever you do to relax. It’s your vacation. Your phone won’t make a peep until you are done relaxing. After you finish whatever activity you chose, text “DONE” to 49288 and receive a special promo code to redeem at the front desk of the Hyatt you are staying at.
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Media Placement
• Outdoor • Chicago, Miami, Los Angeles, New York, and Dallas
• Airports• Hartsfield-Jackson Atlanta International Airport• John F. Kennedy International Airport• O’Hare International Airport
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MEDIA IMPERATIVES Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Evaluation
People
Cosmo
Maxim
GQ
DIGITAL
Trivago
Travelocity
Expedia
Priceline
Google Finance
WSJ
ESPN
TMZ
Mobile
OUTDOOR
Billboards
Bus shelters
Airport banners
Airport displays
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MEDIA IMPERATIVES
GQ13%
People25%
Cosmo44%
Maxim18%
Social25%
Web30%
Mobile45%
Digital
Bulletin billboards
54%
Bus shelters20%
Airport banners
16%
Airport displays9%
Outdoor
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• 1: http://royal.pingdom.com/2012/08/21/report-social-network-demographics-in-2012/ • 2:
http://www.nytimes.com/2012/06/19/business/travel-industry-adjusts-to-servethe-young-business-cohort.html?pagewanted=all&_r=0
• 3: http://reknown.com/2012/01/what-do-travelers-want-setting-hotel-and-travel-marketing-priorities-in-2012/
• 4: http://hyatt.pissedconsumer.com/ • 5: http://
www.flyertalk.com/forum/hyatt-gold-passport/1273989-why-do-people-stay-hyatt- place.html• 6: http://www.experience.hyatt.com/#here-at-hyatt • 7: http://www.telegram.com/article/20130428/NEWS/104289973/1002/BUSINESS• www.bluelinemedia.com
References