HUMAN RESOURCE MANAGEMENT: THE PAGCOR EXPERIENCE
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HUMAN RESOURCE MANAGEMENT: THE PAGCOR EXPERIENCE
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PAGCOR Vision
PAGCORa SURE BET for PROGRESSin Gaming, Entertainment,
and Nation-building.
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• We will captivate our customers with a world-class gaming and entertainment experience, improved infrastructure and more competitive facilities, and highly professionalized manpower;
PAGCOR Vision
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• We will showcase to the world the exceptional Filipino way of serving customers;
PAGCOR Vision
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• We will be a pillar for national progress by instilling integrity as the backbone of our regulatory duties; investing in the education of Filipinos; prime moving and championing Philippine tourism, culture and arts.
PAGCOR Vision
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Our Mission
• To achieve operational excellence, revenue growth and competitive advantage.
PAGCOR Mission
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• To attain and enforce a regulatory framework that preserves the integrity and drives the development of the Philippine gaming industry.
PAGCOR Mission
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Our Mission
• To continue being a responsible and responsive partner of the government in its nation-building programs.
PAGCOR Mission
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Our Mission
• To actively participate in efforts of the tourism sector to transform the Philippines into an exciting R&R and entertainment haven for local and foreign travelers alike.
PAGCOR Mission
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Functional Areas of HRDD• Recruitment, Selection and Placement• Compensation Administration• Training and Development• Human Resource Planning• Employee Relations• HR Records and Statistics• Health and Safety
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Recruitment, Selection and Placement
• Continuous processing for manpower pooling for future requirements
• Emphasis on filling up vacant positions from within
• Recruitment based on demographics• Maintenance of old reliable qualifying exam,
math exam and panel interview in selection process
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Compensation Administration• Separate department for provident fund management that
handles forced savings, car plan, housing loan, multi-purpose loan, retirement plan, etc.
• Performance-based compensation (PES)• Productivity Incentives, Bonuses• Model Employee/ Loyalty Awards• Leaves of Absence
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Training and Development• Basic Skills and Attitude Development• Management development training• Supervisory training• External training• Public offerings on gaming education
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Human Resource Planning• Maintenance and update of Plantilla• Implementation of Career Development Program• Conduct of manpower review
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Employee Relations• Investigation and adjudication of cases being handled by
Security Department and Corporate and Legal Services Department
• Implementation of Morale, Welfare and Recreation Program aimed at fostering camaraderie, unity and industrial peace
• Administration of Code of Discipline
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Human Resource Records and Statistics
• Maintenance of employment records in joint undertaking with IT Department
• Readily accessible information on employment used in research and studies conducted in other functional areas as in compensation administration, training and development, etc.
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Health and Safety• Health and safety concerns are handled by separate
departments , Health Services Department and Security Department, respectively
• Annual Medical Examination • Medical and Dental Clinics in all branches• In-House Health Care Plan• PAGCOR Pharmacy
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Issues Addressed thru Improved HRM Practices
• Referrals from higher government authorities• Quality of first line leadership• Compensation of employees vis a vis counterparts in
government and private sector• Balance of Work-Life• Need for higher education• Increased demand for gaming personnel
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Recommended Courses of Action• Organization Review• Job Evaluation/ Wage and Salary Administration• Management Development Programs• Intensive Career Development Program• Morale Survey • Conduct of More Activities to Ensure Work-Life Balance