HUMAN RELATIONS AT WORK

OMOLE ADETOUN (ACIPM)

SESSION OUTLINE

• Introduction

• Learning Objectives

• Definition of Relevant terms

• Purpose of Human Relations at work

• Consequences of Poor Human Relations

• Benefits of Human Relations at work

• Essential Human Relations Skills & Tips

• Class Activity - (Role-Play)

• Conclusion

INTRODUCTION

• Human Relations is the skill or ability to

work effectively with and through other

people. (Lamberton & Minor 2010)

• It is the practice of relating appropriately*

with people (bosses, employees, co-

employees, artisans, vendors and other

members of staff) at work.

* suitable, properly, a fitting manner, well.

. . . CONTD.

• When human relation skills are properly deployed,

these skills will help in grooming inspiring leaders be

it in the family, schools, religious places, offices,

hospitals, government ministries, departments and

agencies

• Poor human relations is always a set-back, because it

will hinder promotion and progress

• Organizations with leaders who lack healthy and

positive human relation skills are disasters waiting to

happen!

LEARNING OBJECTIVES

At the end of this session, participants should be able to:

• define the concept of human relations;

• explain the purpose of human relations at work;

• list the benefits of human relations at work;

• give examples of essential human relations skills; and

• mention useful tips for managing human relations.

DEFINITION OF TERMS

Human Relations at Work:

People in an organisation or relations we make while at work.

The Work Place:

Anywhere you work or get your work done.

*We interact with diverse group of people in

the workplace.

Why positive Human Relations at work?

• We need to get the job done well, not just anyhow

• Getting the job done requires Team work

• Team work entails relating with people

• No good job can get done when those who should be working together are at war,

• Negative human relations at work draws back the flow of work, leads to losses, errors, wastages and delays while positive human relations enhances productivity

• We need to get the job done well, not just anyhow

• Getting the job done requires Team work

• Team work entails relating with people

• No good job can get done when those who should be working together are at war,

• Negative human relations at work draws back the flow of work, leads to losses, errors, wastages and delays while positive human relations enhances productivity

Let’s face the reality!

• In all aspects of life, you will relate with

other people

• No matter what you do for a living or how

well you do it, your relationship with others

is the key to continuous success or failure

• Everybody cannot be like you and because

we expect the other person to be like us, we get into unnecessary conflicts

Negative human relations at work:

is not in your best interest

does not lead to the achievement of desired goals and objectives

breeds hostility, envy and resentment in the work place. Negative emotions are very dangerous and toxic to our health

slows down the pace of work in the office

cause set-backs, loss of patronage

brings about loss of public goodwill and may affect the bottom line negatively

shows you are not mature and capable to assume and maintain leadership roles

if not checked in time, it can lead to the disintegration of the organisation

Consequences of Negative Human

Relations

• Inability to meet deadlines and targets

• Set-backs, failures and embarrassments

• Loss of patronage and public goodwill

• Portrays you as unprofessional and

undeserving of whatever position you

occupy

• Leads to ill-health, confusion, chaos

• Lack of inner peace etc.

Benefits of Positive Human Relations

• In all sphere of human endeavour, good human relations enables people to be more productive.

• Fosters unity and result - oriented outcomes among team members and the organization at large

• Enables staff to synergize their strengths in order to achieve daily goals.

• Promotes positive interaction, thereby leading to peaceful co-existence.

• Provides support in times of challenges and great difficulties.

. . . CONTD.• People skills promote growth within

organizations and contribute positively to the society at large.

• Good human relations skills demonstrate good work ethics and leads to greater accomplishments.

• Enables employees to be effective in the timely delivery of projects.

• Employees understand one another better and view themselves as stakeholders (there’s a sense of ownership (belonging).

Spot the Difference

Essential People Skills

• Basic Courtesy - Respect

• Appreciation and Sense of value

• Effective Communication

• Networking skills

• Objective disposition to issues

• Empathy

• Team Spirit

Work on Yourself (Tips)

• Be Emotionally intelligent - Be wise!

• Learn to overlook trivial matters and issues or wrongs done to you

• Grow up, don’t be petty - learn to forgive, tolerate, endure...

• Practice your faith (godly virtues) through actions and not by mere words only, in order words, show and act in godly love and peaceful conduct always, remember, God is Love and we as His ambassadors must live up to our calling.

CLASS ACTIVITY

Role Play

• Form 2 groups:

• Group 1 should highlight the consequences of negative human relations at work

• Group 2 should highlight the gains (benefits) of positive human relations at work.

QUESTIONS, COMMENTS & SUGGESTIONS

SUMMARY & CONCLUSION

• No man is an Island – we need support

• When we develop healthy human

relations at work we are poised to

achieve our set goals and objectives

• Positive human relations enables us have

an enriching work life

• Relating with difficult colleagues could

be unpleasant therefore, endeavour to

manage the situation accordingly

. . . CONTD.

• Imbibe essential people skills and

positive human relation tips.

• Remember, the quality of people you

interact with will influence you

positively or negatively.

• Maintain positive relationships always

REFERENCES

• Heller, R. (1998). Communicate Clearly.

Dorling Kindersley Limited, London.

• Templar, R. (2003). The Rules of Work.

Pearson Education Limited. Edinburgh Gate.

• Goleman, D. (1995). Emotional Intelligence.

Bantam Books. www.danielgoleman.info

• Ziglar, Z. (2006). Better Than Good. Thomas

Nelson. Nashville, Tenn.

• Maxwell, J.C. ( 2007). Talent Is Never

Enough. Thomas Nelson, inc.

THE END