Huawei Service Empower Your Business...
Transcript of Huawei Service Empower Your Business...
Huawei Service Empower Your Business Growth
Australia Partner Summit 2017
Thomas Xing Australia Enterprise Service Director
Huawei Enterprise Business: Maintaining Rapid Growth & Healthy Partner Ecosystem
Huawei's Service Partner Ecosystem
Our focus is continuous up skilling
Channel Partners and Maintaining a
consistent pool of CSP and growth on
higher star CSPs.
Service eco-system 4 core elements
Advanced Service
Solutions
Shared Service
Platform
HUAWEI
Partners
Open Value
System
Talent Alliance
PARTNER
CUSTOMERS
Huawei Branded Services Resold by Partner, Delivered by Huawei
Partner Branded Services Integrated, Sold and Delivered by CSP
Huawei Technical Services Professional Services –Customer Support Services – Learning Services
Professional Services (e.g. network
planning)
Hi-Care Support Service
Professional Services (e.g. implementation)
Co-Care Support Service
Channel Service Go-To-Market Strategy
Technical Training
(HCNA/NP/IE)
Apply for CSP (online) Seat the Exam (Prometric Test Centres)
CSP Certification Requirements 3 star 4 star 5 star
Service assurance platform
Have a customer service hotline 8x5 24x7 24x7
Have a system in place to manage customer problems and has established routine troubleshooting processes. - Yes Yes
Have a test lab for post-sales support. - - Yes
Certification engineer
requirements
Product category HCNA HCNP HCIE HCNA HCNP HCIE HCNA HCNP HCIE
• Enterprise Network. • Transmission and Access Network • IT • UC&C
2 0 0 2 1 0 1 2 1
• Networking Energy (UPS and IDS) 1 HCS 2 HCS 4 HCS
eChannel: http://app.huawei.com/echannel
CSP Certification Criteria
Use of the Certified Service Partner logo
Listing in Find a Service Partner
Talent Enablement Pre-sales and Post-sales Training
Implementation Support & Design Review
X%, (X+4) %, (X+8) %
Show Your Brand
CSP Service Sales Discount
First Order Support
Marketing Support
Finance Support
Technical Support
Capability Improvement
Benefits Only for CSP Personalized Documentation Services Documentation & Tools
Benefits for Certified Service Partner (CSP)
Huawei Certification Hierarchy
Partner Brand Service CSP resell and
provide service Huawei provide
support in the backend
Discount support
Project Support
Partner Brand Service CSP Implement
Professional Service while Huawei provide Detailed Design or Design Review
Huawei prefers to support CSP for network planning while CSP provide the implementation service to end user.
Make Profit both from Maintenance and Professional Services
CSP Service Authorization (More Stars, More Profit!)
• For CSP partners only! • Huawei unique value • Partner is responsible for the implementation, Huawei assists the Partner via reviewing the
Design documentations and perform remote technical support.
First Order Support (FOS)
Below is a example of the tasks list, for your reference.
One Account Customers need just one account for access to the entire Huawei website
One Website Documentation, software, case studies, tools, notices… Single access point for all services
One App Enterprise Support App for access to documentation and help Support at your fingertips
One HedEx Technical support on the PC, with online documentation searches and downloads, automatic updates, and an offline reader
One AI Assistant Zero cost, zero wait time: “iknow” is the online expert 7x24 on service
Personalised Product
Documentation Services
Personal Documentation Services for Partners
Huawei Training Centre
HCIE Test Centre Lab with HALP
2017 Training Schedule
Solid Investment
Australia Training Centre Investment with training Partner HCIE Test Centre, Sydney Australia
Local Training Sponsored for
Partners
R&S: HCNA, HCNP, HCIE WLAN : HCNA Storage : HCNA
HCNA
HCS-Pre-Sales
HCIE
HCNP
We will provide more professional HCS-presales training and Post-training for you by monthly
Huawei Authorized Learning partner
Training and Certification
R&D Level Support
Global
TAC
Region TAC
Service Interruption /Emergency
Technical enquiry
Minor Problem
Huawei partner/CSP
Huawei GTAC
HQ R&D
Hotline: 1800046639 Email: [email protected]
End Customer
Huawei Product Issue / Enquiry Only available to escalate to Huawei directly based on
contract
3-level trouble shooting
7*24 response (Romania TAC and Australia local team)
English language and global TAC ticket IT (iCare) system.
Australia Local TAC YES
Spare Part Centre 4
Training Centre Sydney
HALP Yes
Local Service Staff 400+
GTAC
TAC
SOC
SLC
SRC
R&D Centres
Service Capability in Australia
Submit CSP
application via
eChannel
Free Training
Free exam Voucher
Co-Care discount
First Order Support
Rebate Program
How to Start
Partner Registration via
eChannel:
http://echannel.huawei.com
4 Easy steps to get started!
THANK YOU
Copyright©2017 Huawei Technologies Co., Ltd. All Rights Reserved.
The information in this document may contain predictive statements including, without limitation, statements regarding
the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that
could cause actual results and developments to differ materially from those expressed or implied in the predictive
statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an
acceptance. Huawei may change the information at any time without notice.