HRN Control Panel Logon Troubleshooting...

© 2007 HomeRentals.net

HRN Control Panel LogonTroubleshooting Tips

HRN Control Panel Logon Troubleshooting TipsI


Table of Contents

Part I Control Panel Logon 2

................................................................................................................................... 21 Symptoms

Part II Browser Pop Up Blockers 6

................................................................................................................................... 101 Other Pop Up Blockers

Part III Security Programs/Firewallls 16

Part IV Spyware 24

Index 0

HRN Control Panel Logon Troubleshooting Tips

Part

I

HRN Control Panel Logon Troubleshooting Tips2


1 Control Panel Logon

The HomeRentals.net System is an advanced Internet-based software. In order to use the systemeffectively, the user must eliminate possible sources of computer based interference. Thisinterference is most evident during the logon process. The most frequent computer level sources ofinterference are:

1. Pop-up blockers2. Security programs3. Firewalls4. Spyware

To ensure ease of use and smooth system operation, the user must configure their computer systemfor use with HomeRentals.net. If the computer system has already been properly configured, theuser will be able to access the HomeRentals.net system without interference.

1.1 Symptoms

These signs will indicate that your computer is not currently configured properly for use with theHomeRentals.net Internet-based software:

1. User tries to log on to the system, but receives a message about pop-up blockers:

Control Panel Logon 3


2. User receives this message about security programs or spyware:



3. User sees a blank screen after trying to log on to system


Part

II



2 Browser Pop Up Blockers

The most common pop-up blockers are associated with browsers (such as Internet Explorer, Firefox,etc.) and with add-on browser tool bars (such as Google, Yahoo, Norton, and others).

1. If Internet Explorer is blocking HomeRentals.net, the user must follow the instructions providedto configure the IE pop-up blocker to all *.homerentals.net.

Browser Pop Up Blockers 7


2. To enable HomeRentals.net in Firefox:



1. Click on the Options button on the information bar.

2. Select the option to allow pop-ups for homerentals.net.

3. Click the Refresh icon to reload the HomeRentals.net Control Panel.

If the information bar does not appear, the user will need to:

1. From the Firefox toolbar, click on Tools and then Options.



2. Click on Content and then on Allowed Sites.

3. Enter *.homerentals.net into the "Address of web site" field and then click on Allow.



2.1 Other Pop Up Blockers

Google Tool Bar

From Icon: Click on Google pop-up blocker icon in the Google tool bar to always allowhomerentals.net to open.



From Menu: Click on the Google tool bar drop down menu and click on pop-up blocker option toalways allow homerentals.net to open.

Yahoo Tool Bar

From Icon:1. Click on the Yahoo pop-up blocker icon in the Yahoo tool bar. Select "Always Allow PopUps from . . ."

2. Click on homerentals.net to highlight it in the "Source of Recently Blocked Pop Ups" windowand then click Allow.



3. Click OK to confirm.

From Menu: Click on the Yahoo tool bar drop down menu and click on pop-up blocker option toalways allow homerentals.net to open.



Norton

From Icon: Click on the Norton Internet Security icon in the browser tool bar. If the "Blockpop-ups on this site" option is check-marked, click on it to remove the check mark. This will"unblock" HomeRentals.net.

Turn off pop-up blocker from Norton Internet Securities program menu: 1. Click on Web Browsing.



2. Turn off Pop Up Blocking.


Part

III



3 Security Programs/Firewallls

The HomeRentals.net Control Panel user must configure their security software to allowHomeRentals.net.

Norton Internet Securities

1. Double-click the Norton Internet Security icon in the system tray (in the bottom right-handcorner of your screen by the clock).

2. When the Norton Internet Security control panel opens, click on Personal Firewall and thenclick on ‘configure’ near the lower right-hand corner of the Norton Internet Security control panelwindow.

3. When the Personal Firewall configuration window opens, click on the Home Networking orWorkgroup Networking tab at the top of the window. Make sure the Trusted tab is highlightednear the center of the window, and then click on the Add button near the bottom of the window.

Security Programs/Firewallls 17


4. From the list of choices available on the next screen, select individually and then inputhomerentals.net in the space provided. Click ‘ok’ on this window, and then click ‘ok’ on thepersonal firewall configuration window.



5. At this point you should be back on the Norton Internet Security control panel window. Click on AdBlocking, and then click on ‘configure’ in the lower right-hand corner.



6. Completely shut down your computer (not just a restart), wait a few seconds and then reboot.After your computer reboots, log into your HomeRentals.net Control Panel as normal.

Other Security Programs: The following instructions have been taken from the GoogleMail website and modified to apply to HomeRentals.net. They have not been fully tested.

http://mail.google.com/support/bin/topic.py?topic=1523

http://mail.google.com/support/bin/topic.py?topic=1523



Consult the software help resources to confirm that these are valid.

Zone Alarm

1. Open ZoneAlarm Pro, and click Privacy.

2. Click Site List, and then click Add.

3. Enter *.homerentals.net.

4. Click the X under Persistent Cookie Control for *.homerentals.net.

5. Set the cookie control to Allowed.

6. Clear your browser's cache.

Freedom Software

1. Click the Start button in your operating system's taskbar.

2. Select Settings, and click Control Panel.

3. Open Internet Options, and click the Advanced tab.

4. Remove the check next to Enable third party browser extensions under the Browsingheader.

eTrust EZ Firewall

1. Open EZ Firewall.

2. Click Privacy, then Site List. Add *.homerentals.net to your list.

3. Right-click the red x under Cookie Control: 3rd Party, and select Allow.


Kerio Internet Security Software

1. Add *.homerentals.net to Kerio's site exceptions list.

2. Exit and restart Kerio.


4. Restart your browser and log on to member.homerentals.net.



Proxomitron

Please disable the following options in Proxomitron:

Kill pop-up windows

Restore pop-ups after a page loads

Suppress all JavaScript errors

Stop browser window resizing

Telus

1. Click the Start button in your operating system's taskbar.

2. Select Settings, and click Control Panel.

3. Open Internet Options, and click the Advanced tab.

4. Uncheck the box next to Enable third party browser extensions under the Browsingheader.

McAfee

1. Open your McAfee security, privacy, or firewall software.

2. Find the cookie preferences setting (usually in the Options menu).

3. Set *.homerentals.net as allowed.


Part

IV



4 Spyware

Many computers have spyware installed on them. Spyware programs track surfing habits, abuseInternet connections by sending this data to a third party, profile shopping preferences, hijack thebrowser start page or pages, alter important system files, and can do this without the computeruser's knowledge or permission.

Run a free spyware scan:

1. Go to Webroot.com - http://www.webroot.com/php/tryme.php?bjpc=64001&vcode=DA01

2. Click Open or Run to scan the computer system for spyware

3. If the scan shows any malicious spyware, download a spyware cleanup tool to remove it.

http://www.webroot.com/php/tryme.php?bjpc=64001&vcode=DA01

http://www.webroot.com/php/tryme.php?bjpc=64001&vcode=DA01

Notes

25


Document Revision 4.1--1/1/07-DLA

HRN Control Panel Logon Troubleshooting...

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