HP Web Jetadmin 8.1 Reviewer/Evaluator’s · PDF fileHP Web Jetadmin 8.1...

HP Web Jetadmin 8.1 Reviewer/Evaluator’s Guide

Contents i

Contents Getting to know HP Web Jetadmin 8.1 ............................................................................................ 1 Benefits .................................................................................................................................................2 Features ................................................................................................................................................3

Evaluating peripheral management software ................................................................................... 4 Installation and setup ..............................................................................................................................6

Setup Wizard ..................................................................................................................................6 Ease of use ............................................................................................................................................8

Easy-to-use interface..........................................................................................................................8 Advanced device discovery .............................................................................................................11 Grouping devices for easy management ...........................................................................................13 Mapping device locations ...............................................................................................................15 Fleet configuration ..........................................................................................................................15 HP device plug-ins ..........................................................................................................................18 Third-party device support ...............................................................................................................18 Automatic and effective device and software updates .........................................................................19 Extensive help resources..................................................................................................................19

Proactive management..........................................................................................................................21 Locating devices.............................................................................................................................21 Troubleshooting devices ..................................................................................................................22 Device status..................................................................................................................................22 Alerts ............................................................................................................................................23 Enhanced print job management capabilities.....................................................................................25

Flexibility.............................................................................................................................................26 Meets your implementation goals .....................................................................................................26 Plug-in software..............................................................................................................................27

Security...............................................................................................................................................34 HTTP port ......................................................................................................................................34 SSL/TLS.........................................................................................................................................34 MFP authorization and authentication capabilities..............................................................................35 Allow list .......................................................................................................................................35 Profiles and NT domain users ..........................................................................................................35 Device-level security ........................................................................................................................36 Other security features ....................................................................................................................36

Value ..................................................................................................................................................37 Legendary HP reliability and service .................................................................................................37 HP Education .................................................................................................................................37

A—HP’s Total Print Management................................................................................................... 41 Imaging and printing services ................................................................................................................41

HP Pay per use for Imaging and Printing Solutions..............................................................................41 HP Smart Printing Services...............................................................................................................41

B—Technical specifications ............................................................................................................ 42

ii Contents

Getting to know HP Web Jetadmin 8.1 1

Getting to know HP Web Jetadmin 8.1

As business infrastructures become increasingly complex, managing printing and imaging peripherals becomes a major challenge. You may find obtaining a global perspective concerning the quantity and capabilities of your company’s peripherals an elusive goal. And as the number of your peripherals increases, so do your support and maintenance responsibilities. HP Web Jetadmin 8.1 offers a solution to these challenges.

HP Web Jetadmin is a simple, Web-based peripheral management utility for remotely installing, configuring, and managing a wide variety of HP and non-HP network peripherals using only a standard Web browser. Rest assured that HP Web Jetadmin and your network-connected peripherals are well protected with advanced security features, including support for Secure Socket Layer (SSL) and Simple Network Management Protocol (SNMP) v3.0 as well as Windows® NT user authentication. HP Web Jetadmin increases business productivity by helping you manage supplies, proactively address potential printing problems, automatically configure peripheral drivers, and update firmware. Best of all, HP Web Jetadmin provides all of the peripheral management capabilities you need in one easy-to-use Web browser interface.

Get the most from your printing and imaging environment.

2 Getting to know HP Web Jetadmin 8.1

Benefits

Save IT time and money

HP Web Jetadmin helps users be more productive, saving them time and money. Reducing printing costs may seem easier said than done, but when you have the right tools, you can streamline device management and better deploy printing and imaging products to meet your organization’s needs: this is proactive management.

Increase productivity

One of the easiest and fastest ways to save IT time and reduce costs is to centralize management of all of your networked printing and imaging resources. HP Web Jetadmin helps you to: • Reduce helpdesk calls. • Reduce the time you spend managing network peripherals. • Ensure that you always have the supplies you need with consolidated, simplified, and

predictive supplies monitoring and ordering. • Take advantage of forecasted and consolidated supplies ordering either directly

through HP or a choice of resellers with HP SureSupply. • More easily reorder supplies through your existing procurement process with a

generic supplies report that provides consolidated supplies reordering information. • Solve potential problems before they impact user productivity. • Eliminate the need to manually program each peripheral—configure and manage

device and digital sending settings for fleets of devices. • Save time by creating a profile of device settings that you can use to configure

existing or new printing and imaging devices—you can even automatically add the settings to new peripherals.

• Group network printing and imaging devices to simplify device organization and asset tracking: devices are easier to locate when organized into smaller subsets, and dividing a list into smaller, logical subsets makes tracking assets easier.

• Schedule discoveries at specified intervals and at times when additional network traffic is least likely to have a negative impact on network performance—this eliminates the need to manually search for printing and imaging devices.

• Find devices by name or particular capabilities quickly, without leaving your desk. • Control and monitor color printing through the Driver Preconfiguration Plug-in and

through detailed color usage reporting that offers information at the user level with the Report Generation Plug-in.

• Discover PC-connected devices with the HP Web Jetadmin PC Printer Discovery Plug-in 2.0.

• Integrate HP Web Jetadmin into your existing enterprise management software even more easily with the SNMP Trap Generator Plug-in.

Proactively manage your environment

Instead of hearing the helpdesk line ring and finding out the hard way that something has gone wrong, take advantage of HP Web Jetadmin’s built-in notifications to keep tabs on your devices. You can receive instant notifications about a variety of peripheral issues via e-mail, including paper jams and low or out printing supplies issues. Protect your investment—Use the intelligent update feature to download the latest device plug-ins, language packs, or application plug-ins without re-qualifying or re-installing HP Web Jetadmin. HP Web Jetadmin plug-ins are applications that run seamlessly within HP Web Jetadmin and offer extended features and benefits to network administrators.

Getting to know HP Web Jetadmin 8.1 3

Features

Improve color management and affordability • Implement color access control. Lock out color printing,

define user authorization lists on certain HP devices, and get detailed color usage reporting for organizations managing color.

• Track color usage on shared devices. The HP Web Jetadmin Report Generation Plug-in enables print administrators to track usage and consumables trend data by user for an entire fleet of printing and imaging devices, helping to create balanced asset deployment.

Lower printing costs • Automatically upgrade firmware in batches for HP Jetdirect

print servers and supported printing and imaging devices. • Download the new PC Printer Discovery Plug-in to obtain

asset inventory information on locally connected (USB or parallel) printers.

Standardize print management • Eliminate worries: integrate with enterprise applications

such as HP OpenView Operations, IBM Tivoli, or BMC Remedy—HP has a solution for you.1

• Enable alerts and real-time status reports to avoid device downtime.

• Configure settings for a fleet of printers, including default, security, alert, and digital sending settings.

• Secure Storage Erase ensures that data stored on a hard disk drive or other erasable storage device is entirely erased. You can perform the operation for individual devices or fleets of devices immediately, or schedule the operation to occur at off-peak hours.

• Support non-HP devices through HP’s third-party device certification program, which allows you to use a single print management software tool to manage all of your peripherals.

1 For more information, contact your local HP salesperson.

From a standard Web browser: • Track usage by user • Install firmware • Configure device • Conduct remote

diagnostics • Organize

devices

Device alerts and real-time status reports automatically e-mailed

Solve potential problems before they impact productivity

Auto-grouping allows administrators to group peripherals for ease of navigation

HP Web Jetadmin 8.1 process

4 Evaluating peripheral management software

Evaluating peripheral management software Based on extensive market research and customer feedback, HP has identified business needs in six essential categories. These categories should be closely examined as you consider implementing peripheral management software. In this section we will examine each of these, and how HP Web Jetadmin meets the criteria in each category.

1—Installation and setup

2—Ease of use

3—Proactive management

4—Flexibility

5—Security

6—Value

Every network administrator wants better network performance. Carefully managing your printing and imaging peripherals—such as printers, scanners, multifunction products, and even projectors—can go a long way toward improving network performance. HP Web Jetadmin’s intuitive browser interface lets you manage a wide range of network-connected devices across platforms and from anywhere in the world with access to your local intranet. HP Web Jetadmin provides a simple, comprehensive way to proactively manage network peripherals and optimize printing productivity. Essential device information, such as capabilities and status, helps you keep network devices functioning smoothly, anticipate and resolve problems with minimal user impact, and generally stay one step ahead of users’ demands.

How to evaluate peripheral management software

Determining what you want to accomplish

Before installing peripheral management software, it is important that you consider how you wish the software to be implemented for your business. You’ll first want to determine which non-system-based tasks that you need to accomplish, and then determine which system-based tasks will help you meet your goals.

Note For more information, please see the HP Web Jetadmin reference guide, available from HP at www.hp.com/go/webjetadmin.

Non-system-based and system-based tasks • Non-system-based tasks are business and management items that determine how you would use

peripheral management software, including which software components and features would be most useful for your organization.

Examples of non-system-based tasks include deciding how many devices to manage with the software, how many network administrators and users will be responsible for monitoring and maintaining device resources, and the business needs that make implementing the software necessary.

Evaluating peripheral management software 5

• System-based tasks produce tangible results from using computer and networking technology, including the peripheral management software itself and the servers and workstations on which you install and use the software.

Examples of system-based tasks include defining device groups for devices that particular users manage and monitoring supplies usage.

Installing the software

Because every network is different, planning software implementation before installation is essential to ensuring the highest level of efficiency. Items to consider prior to installation include:

• Number of server installations

• Personal computer hardware or servers

• Number of client machines

• Number of devices

• Location of devices

• Network topology

• Discovery techniques

Software features and compatibility

Make sure that the software fits into your existing environment and provides capabilities that you need to operate more efficiently and effectively. Consider the importance of the following software features:

• Supports non-English languages

• Supports multiple network operating systems

• Fleet configuration for multiple unlike devices at one time

• Sends e-mail alerts about printers in error states

• Generates reports that help you understand your printing environment

• Offers simple updating

• Supports multiple printer vendors via the same application

Performing the evaluation

Finally, when performing your evaluation, be certain to simulate the peripheral management environment as closely as possible. When testing more than one utility, try to make a fair comparison by setting up in the same environment and testing similar settings and configurations.


Installation and setup

When you install HP Web Jetadmin, you only need to install it on one hardware platform that meets the recommended minimum requirements and is centrally accessible on the network (for more information, please see Appendix B, “Technical specifications,” on page 42). You may then access the software via a supported Web browser from any computer on the network and manage all supported network-connected peripherals.

HP Web Jetadmin offers several installation options. If you have installed a previous version of HP Web Jetadmin, you can choose to upgrade the previous version or install a new copy. Upgrading an older version preserves your settings for discovery options, groups, and maps, and is most likely the best choice if you have already been using HP Web Jetadmin.

Once the installation is complete, HP Web Jetadmin can be launched from a supported browser by entering the hostname or IP address of the computer on which it is installed, followed by the port number. Typical default port numbers for Web services have a value of 80. Since HP Web Jetadmin may be running simultaneously with another Web service on the same computer, HP Web Jetadmin uses a port number of 8000, which redirects to port 8443 with Secure Sockets Layer (SSL) enabled. If desired, the port value may be altered. No matter what the default port number, if SSL is enabled, a redirection will occur to port 8443 whenever the default port number is attempted.

Setup Wizard The first time HP Web Jetadmin is launched after installation, a Setup Wizard appears to assist with software configuration.

Quick and easy to install


The Setup Wizard allows you to easily perform the following tasks:

• Customize the appearance of HP Web Jetadmin.

• Define what page type appears by default when browsing to HP Web Jetadmin.

• Set security options, such as defining the Administrator password and the ranges of IP addresses allowed or denied access to HP Web Jetadmin.

• Define proxy settings to allow HP Web Jetadmin the ability to download files from the Web, such as firmware upgrades and device plug-ins.

• Configure an SMTP mail server in order for HP Web Jetadmin to send alert e-mail messages when events occur on devices.

• Choose from a multitude of discovery options to ensure an accurate and thorough list of devices available for managing.

Evaluation

Evaluating the software

During software installation, please consider the following:

• Overall, is the software easy to obtain and install?

• Does the software offer you the ability to secure the server during installation?

• Is a setup wizard available to help you to configure the software?

• Does the software offer the ability to upgrade to the latest version while retaining your settings?


Ease of use

Easy-to-use interface With network management utilities, tool consistency saves time and reduces operator confusion. By using one peripheral management utility for all of your network-connected printing and imaging devices, you can do more in less time and turn your attention to other IT matters. HP Web Jetadmin offers an intuitive user-interface that deftly performs complex operations for IT administrators while providing effortless access for more casual users, such as helpdesk personnel.

HP Web Jetadmin looks and works the same regardless of a computer’s operating system or platform. The task-oriented user-interface allows easy navigation using a tree-structured layout within a Web browser and gives you a bird’s eye view of your entire printing network. You can see all of your devices at once or define filters so you can manage groups and sub-groups. You can quickly search for devices by name and see which devices you discovered last, and which you are monitoring.

Viewing devices

Quick Device Find can be used to find a device based on any of the following network searchable parameters:

• IP address • IPX address • IP hostname • LAN hardware address (MAC address)

Quick Device Find initially looks in the HP Web Jetadmin cache to see if the device has already been discovered. If not, Quick Device Find can use the information provided to locate the device on the network and add it to the HP Web Jetadmin cache of discovered devices. Once found, Quick Device Find will display the device Status page.

Easily install, configure, and diagnose network peripherals


Page layout

The user-interface is designed to be efficient and intuitive, limiting the number of steps required to complete a task and streamlining software operation. Each HP Web Jetadmin page features a Navigation area, content area, At a Glance area, content title bar, and context help.

Device list views

To help you get the right information, HP Web Jetadmin provides several predefined views for displaying device lists. Each view displays specific device information. You can also create custom views to display exactly the data you desire to export. Columns can be added, removed, or rearranged in any desired order, and the contents of each column can be sorted prior to exporting.

The following are HP Web Jetadmin’s predefined views:

Default View Displays the device model, hardware address, port number, IP address, IP hostname, and IPX name.

Status View Displays the device model, hardware address, port number, device description, and status description.

Detailed View Displays the device model, hardware address, port number, device description, and system contact.

Asset View Displays the device model, hardware address, port number, device description, system contact, asset number, and serial number.

Jetdirect View Displays the hardware address, port number, HP Jetdirect model, HP Jetdirect firmware version, system contact, and device model.

Page Count View Displays the device model, IP address, port number, start date, interim page count, and total page count.

Export View Displays many, but not necessarily all, of the columns of information stored in the cache. This view is useful when you want to export the device information from the device cache to a comma-separated values (CSV) file.

Content title bar Context help

Navigation area

Content area

At a Glance area


Filtering lists If you have a large network with many devices or have created many device groups, your lists might be very long. Use the Filter tool to reduce the number of items displayed in a list, to make it easier to find specific items. To access the Filter tool, display any device list, and then click Filters.

Filters are cumulative and you can specify more than one filter for a list. This allows you to filter a list so that, for example, only HP LaserJet 8000 series printers display. Then filter the list of HP LaserJet 8000 series printers so that only printers with an IP hostname that begins with “NP” display.

The Advanced button displays an additional drop-down list of options that you can use to further define the filter criteria, such as Equals and Greater Than or Equal. For example, you could filter the list so that only devices that print 17 pages per minute or more are displayed. Once you have filtered a list, you can save the filters for the current browser session or you can save them permanently. Apply saved filters to any list of devices or groups.

Sorting lists You can sort a list of devices, device groups, subgroups, or devices in a device group. To sort a list, click on the column heading that you want to sort by. The list is sorted in ascending order. To sort in descending order, click the column heading again.

Profiles

You can create profiles to customize how HP Web Jetadmin looks and works to meet the needs of various users such as IT administrators and helpdesk personnel. You can apply the same settings to all profiles or apply different settings to each profile.


Advanced device discovery The discovery feature searches the network for connected devices, displays the results in a list, and adds the devices to a device cache on the host computer. HP Web Jetadmin can discover devices automatically. The discovery feature provides the following advantages:

• You no longer have to manually search for devices and add the device configuration information to a cache.

• You can schedule discoveries to run automatically at specified intervals and at times when additional network traffic is least likely to have a negative impact on network performance.

• You do not need to be present when discoveries run.

• Without leaving your workstations, you and helpdesk personnel can quickly find specific devices or those with particular capabilities.

After you install HP Web Jetadmin, run an initial discovery to build a cache of device information. Once the device cache is built, run discoveries to help with the following ongoing management tasks:

• Discover individual new devices as soon as they are connected to the network.

• Run a discovery at any time to find new devices or existing devices that have been updated.

HP Web Jetadmin discovers devices in two ways: by sending a query to devices and listening for their responses and by monitoring the network for signals that the devices send to indicate their presence on the network. The software uses industry-standard SNMP queries to recognize devices and collect device information.


Discovery options

The following table describes HP Web Jetadmin discovery mechanisms:

Local Broadcast—IP and IPX Broadcast discoveries

Sends a general SNMP request to all of the active devices on the local subnet or remote TCP/IP or IPX/SPX network.

Local Broadcast—IPX Service Query discovery

Sends a General Service Query (GSQ) request to all of the active devices on the local subnet or remote IPX/SPX network.

Multicast/SLP discovery Sends a single SNMP request over an HP-specific multicast address. Only HP multicast-enabled devices respond to this request. You can limit the discovery mechanism to the local subnet or configure it to cross up to 15 routers for remote subnets.

ARP Table discovery Uses ARP Table listings to find devices. You can configure the discovery to search the entire network, the local subnet plus one hop away, or just the local subnet where HP Web Jetadmin is installed.

Specified Addresses discovery Searches for all of the devices listed in a host file that you create.

IP Range discovery Searches for the devices located within a range of IP addresses.

Remote Discovery Agent (RDA) discovery

Initiates a proxy service that HP Web Jetadmin uses to discover and configure HP Jetdirect print servers on remote TCP/IP networks.

NetWare Bindery discovery Queries Novell NetWare servers looking for entries in their Binderies that contain information about the HP Jetdirect devices that have sent SAP broadcasts to the server.

NetWare File Server Login discovery

Searches for HP Jetdirect print servers that are configured to service a print queue on any NetWare file server that HP Web Jetadmin is logged onto. This discovery mechanism can find HP Jetdirect print servers that have SAP broadcasts disabled.

Listen for New Devices discoveries Continually monitors the network for new devices. This is a passive mechanism that does not generate traffic until it detects a device.

Other installations of HP Web Jetadmin discovery

Searches the network for other HP Web Jetadmin host machines.


Grouping devices for easy management When the devices list in HP Web Jetadmin becomes too large to quickly locate or manage devices, it can be broken into subsets, or groups, in order to manage the devices more easily. Benefits to dividing a large list of devices into groups include:

• Devices are easier to locate when organized into smaller subsets.

• Dividing a list into smaller, logical subsets makes tracking assets easier.

Organize devices according to your specific peripheral management needs. For example, organize devices by geographic location for simple, logical management. A main group might be named after a city, subgroups might be associated with the city for each building site, and additional subgroups might be associated with each building for floors or departments. For asset management purposes, group devices based on model type.

Groups are displayed as nested folders under the Device Groups folder in the Device Management section of the Navigation tree. Nested folders make it easy to differentiate between groups, and to distinguish main groups from subgroups. Click the Device Groups folder to display all groups in the main content screen. Click a group in the tree to open it for editing.


Creating groups

Typically, groups are created and populated with devices at the same time by highlighting devices in the list of All Devices or while viewing an individual group and selecting Create Device Group from the Device Tools drop-down list. Columns may be sorted and filters applied to narrow the list to a desired set, and then multiple devices may be selected and added to a group at once.

You can add devices manually or you can select Autogroup to automatically add devices to groups. Autogroup allows newly discovered devices to be added to a group based upon criteria defined for the group. For example, a filter based on the device model can be assigned to a group and all devices discovered in the future that match the device model name or number will automatically be added to the group.

Subgroups

Just as groups of devices in HP Web Jetadmin are subsets of the list of all devices, subgroups are subsets of other groups and are created to provide organization and structure to more easily manage devices. It is generally easier to work with smaller groups, especially when large lists of devices exist in HP Web Jetadmin, and subgroups can minimize wait times for actions to be performed on lists of devices.

Ungrouped Devices

The Ungrouped Devices folder of the Navigation tree displays devices that have not been added to a group.


Mapping device locations Device groups can be represented as maps in order to obtain a visual representation of where devices are physically located. Maps are .GIF files that you create and upload to HP Web Jetadmin. The map displays in a grid, and you can add devices to points on the grid. Devices, groups, or URLs can be added, removed, or moved to different positions on the map.

Maps can be assigned as the default view for a particular profile. When the status feature is enabled, the map also indicates colors for various device status states with colored boxes around devices. For example, devices in a critical state display in a red box, and devices in a warning state display in a yellow box.

Fleet configuration

Remote installation and configuration

HP Web Jetadmin allows you to select multiple devices or groups of devices and change the options for all of those devices at once. For example, you can install multiple devices at once or assign the same password to several devices that have already been installed. Spend a few minutes entering the information once and then apply it to all selected devices, rather than entering the same information repeatedly for each device. It also ensures that redundant information is entered consistently and correctly across multiple devices.

The following are some of the many options that you can configure for multiple devices:

• Subnet mask • Default gateway • System contact • Front control panel lock • Device Password (however, this will be discontinued in future releases) • PowerSave mode • Description • High-capacity output mode • HP Jetdirect alerts • IPX SAP broadcast interval • Protocols • Set Community Name (security option) • Interim page count • Status page language • Digital Send to e-mail and fax settings


Automatic device configuration

You can create and automatically apply device configuration profiles to devices that are new to a group in HP Web Jetadmin. To enable this feature, while performing a fleet configuration on a group of devices, save any desired settings to file. Then choose auto-configuration to occur on the group through the Autogrouping feature. When printers power up, they will receive desired network and printer configuration parameters.

Multiple HP Web Jetadmin installation synchronization

If you have a distributed enterprise running multiple instances of HP Web Jetadmin, HP Web Jetadmin not only helps you discover those other instances, but also offers the ability to share device cache data between those instances.


Firmware updates

Unlike other peripheral management utilities, you can use HP Web Jetadmin to upgrade the firmware of multiple HP Jetdirect devices and HP peripherals simultaneously, saving time for administrators. This batch upgrade process is available by highlighting the desired devices and selecting Jetdirect Firmware Update from the Device Tools drop-down list when viewing the list of all devices or a group.

The firmware downloader uses Trivial File Transfer Protocol (TFTP) to send the firmware image to the HP Jetdirect device. For maximum safety, this process is fully fault-tolerant. If a power outage or loss of network connection interrupts the firmware update process, you can run the firmware downloader and initiate the download again.

You can also enable the automated firmware retry capability, so that if problems do occur when updating firmware, the firmware downloader can be configured to automatically retry up to three times.


Driver management

The HP Driver Pre-configuration Plug-in allows for pre-configuring print driver settings before the driver is installed during the queue creation process. Pre-configuring drivers allows you to define device defaults and feature availability. For example, you can restrict color printing to those who need it, for multiple devices and users.

Network administrators can pre-configure device accessories and print driver features. The driver is configured to match the device hardware so that access to all device accessories—including automatic two-sided printing accessories, additional media trays, and photo memory card readers—is enabled appropriately. Most driver feature settings can also be configured. Features that can be set to a particular state for greater resource management include:

• Print two-sided documents • Print in grayscale • Media type • Paper source • Output bin

HP device plug-ins Each time a new HP peripheral is released, HP Web Jetadmin can be updated with the new device plug-in to support the new device’s unique features. Once the update is applied, HP Web Jetadmin provides the means for print administrators to configure these features. Device plug-ins provide full support for new devices immediately, without having to wait for the next release of HP Web Jetadmin.

Third-party device support If your business is like most, you probably have printing and imaging devices from a number of different manufacturers in place, and are working hard to manage these devices. Proprietary peripheral management tools exist, but managing diverse environments typically adds complexity and cost to the management equation. HP addresses this need by offering non-proprietary peripheral management software.

By supporting the standard printer MIB, HP Web Jetadmin is able to manage non-HP devices including device alerts, diagnostics, and configuration options. For enhanced non-HP device support, HP partners with a broad range of device manufacturers to develop and certify vendor and device-specific plug-ins that take the worry out of managing a heterogeneous environment. Managing devices using only HP Web Jetadmin in a multi-vendor environment saves time and effort.

As your printing infrastructure grows, the more automatic processes you have in place the better. Adding additional capabilities to HP Web Jetadmin with plug-ins provides more power, more features, and more control options to enhance—but not change—the HP Web Jetadmin application and the technology in which you’ve invested.


Automatic and effective device and software updates Stay up to date with HP Web Jetadmin’s Instant Notification, which automatically alerts administrators when new versions of HP Web Jetadmin and plug-ins are available.

You can use Intelligent Update to download and install optional software components as well as the latest versions of the components that you are already using, including HP Web Jetadmin plug-ins and supported device firmware. You can also use Intelligent Update to remove software components from HP Web Jetadmin. Intelligent Update provides the following benefits:

• You do not need to manually find and download the packages that you want to install.

• You only have to install the software components that you need.

• You can add the latest support packages to HP Web Jetadmin without having to download and install the entire product.

Note If you install HP Web Jetadmin on an isolated network where HTTP access to the HP Web site is not possible, you must manually download the components and then install them.

Extensive help resources

Help folder

The tree-structured Help folder contains conceptual information about HP Web Jetadmin features and may be accessed from anywhere within HP Web Jetadmin. Expand the Help folder to access the Support, Training, and Local Support pages and the HP Web Jetadmin folder, which provides access to the Glossary, Index, Readme, License, About, and Feedback pages.

Context help

Each page in HP Web Jetadmin features a help icon on the content toolbar. When you click the help icon, HP Web Jetadmin displays context help for that page. Context help provides only the information you need for the page you are on, the task you are performing, or a specific option. Some pages in HP Web Jetadmin have a help icon next to a text box or option. When you click the help icon, HP Web Jetadmin displays specific information about that particular text box or option.


The context help features a drop-down list with three options: What, Why, and How.

• What provides a general description of the page, topic, task, or option.

• Why provides a general description of the importance of the page, topic, task, or option and describes the impact that the settings have on network performance.

• How provides task instructions.

Direct links to support

When you need help, you can count on HP to be there, with an extensive Web presence for information and assistance. To obtain support for HP Web Jetadmin, go to www.hp.com/go/webjetadmin and click the link to product support. For phone support, available Monday through Friday, 6:00 am to 6:00 pm, Mountain Standard Time, call 1-800-HPINVENT (1-800-474-6836).

Printable manual

The reference guide is available for download from HP at www.hp.com/go/webjetadmin in a printable Portable Document Format (PDF). The guide contains all of the information found in the Help folder. To view the PDF file, you must use Adobe® Acrobat® Reader. You can print the entire manual or selected pages from Acrobat Reader.

Evaluation

Peripheral management software that boasts multiple capabilities but is difficult to use and configure provides limited value. To ensure that it is easy to use, open the software and perform some common tasks. All levels of users should interact with the software, and take note of any problems or weaknesses. When comparing products, consider the following:

• In general, is the software easy to use?

• Can you remotely install and configure peripherals?

• What options are available for monitoring peripheral status and supplies usage?

• Does the software allow you to manage peripheral software and download firmware updates for multiple devices at once?

• Can you quickly locate peripherals and discover their capabilities? Can you use the software to locate devices based on different criteria, such as model or capabilities?

• How easy is it to add new network-connected devices? Does the software include peripheral discovery capabilities, or do you have to manually search for devices?

• How easy is it to update the software? Do you have to repeatedly check for new versions or updates? Once an update or new component is discovered, how easy is it to install and incorporate into the software?

• How helpful is the user documentation? Is it easy to access help information? What kinds of help or support options are offered?

http://www.hp.com/go/webjetadmin



Proactive management

Because HP Web Jetadmin contains many tools for troubleshooting peripherals, it is increasingly being used as a helpdesk troubleshooting tool. The software includes several features that enable helpdesk personnel to remotely troubleshoot devices without having to physically interact with them, which can significantly reduce time spent resolving issues. Proactive measures, such as regularly querying for status or enabling e-mail alerts, can be enforced so that potential problems can be prevented.

For example, helpdesk personnel can perform the following actions remotely to troubleshoot a device issue:

• Quickly locate a device with Quick Device Find

• View the status of a device to determine if it is experiencing an error

• Generate a test page, which acts as a ping test to determine network connectivity

• Switch the device online and offline

• Power cycle the device

• Perform a cold reset to factory defaults

• View critical diagnostic information, such as firmware version

• Upgrade supported device or HP Jetdirect firmware

• Configure network or device parameters

Locating devices When clients contact the helpdesk with a device issue, helpdesk personnel can use Quick Device Find to remotely access device information. Search criteria include:

• IP address • IP hostname • IPX address • LAN hardware address (Mac address)

Quick Device Find first looks in the HP Web Jetadmin cache to see if the device has already been discovered. Once found, Quick Device Find displays the device Status Page.

Web-based management tools that increase efficiency


Troubleshooting devices Once the helpdesk has accessed a device, a variety of troubleshooting options are available to remotely resolve issues. A significant amount of time can be saved if a problem can be solved without having to physically interact with a device.

Test Page

Select Test Page from a device’s status page to print an internal self-test page, or send a print job directly to the device. By sending the job directly to the device, the helpdesk can more quickly determine print queue versus device issues. This feature can also be used to determine whether network communication with the device is possible.

HP Instant Support Professional Edition

For supported HP peripherals, click the link to HP Instant Support from the status page. HP Instant Support Professional Edition provides instant access to reference material that can aid your helpdesk in diagnosing device issues.

Diagnostics

Select Diagnostics from a device’s status page to display information, including firmware version, serial number, error log, and toner gauges.

Remote Control Panel

For supported HP peripherals, Remote Control Panel is an interactive version of the device’s control panel that may be accessed from the device status page by selecting Configuration. Settings can be remotely changed on the device as if they were being changed from the device’s front panel. Current interaction with the device, such as when it is printing a print job, is displayed on the control panel as well.

Reset Options

Select Reset Options from the Status page drop-down list to enable the following:

Power Cycle Device Restarts the device and reinitializes all device settings.

Reset Device To Factory Defaults

Restores the device settings to the factory defaults.

Restart NetWare Connections

Restarts the Novell NetWare connections on the HP Jetdirect print server. If a print job is currently being processed, HP Web Jetadmin lets the print job finish before restarting the connections.

Restart IPX/SPX Stack Causes the IPX/SPX stack to go through its startup process.

Reset IPX/SPX Stack to Factory Defaults

Resets the IPX/SPX stack to the factory default settings, including removing the Printer Mode configuration and deleting any queues. It does not reset the IP information.

Device status The status of individual devices or groups of devices can be viewed to determine the current state of each device. The status feature allows many warning or error issues to be remotely resolved before they are detected by clients. Device Status can be enabled for lists devices, with a column describing the device condition, by selecting Status View from the list of predefined views or by adding the Device Status column to a custom view. The status of each device is displayed with yellow lines indicating a caution state and red lines indicating a critical state. Status can also be displayed for a list of devices by clicking Show Status on the view creation screen.


When used proactively, Device Status can be beneficial to the helpdesk by finding devices with errors before clients experience problems and call the helpdesk.

Alerts Alerts are a very powerful and frequently used feature of HP Web Jetadmin that provides proactive notification. E-mail message alerts may be sent whenever certain predefined events occur. For example, error or warning conditions on devices, such as paper out or toner low, can prompt e-mail messages to be sent that contain detailed information pertaining to the condition, allowing the recipient to act upon that condition immediately. Receiving early notification of device events allows administrators to correct problems before they impact client productivity.

The following table includes some of the available alerts:

HP Embedded Web Server alerts Other supplies alerts Advisory alerts Media path alerts Service alerts

• Order Cartridge • Replace Cartridge • Cartridge/Toner Low 5% • Cartridge/Toner Low 10% • Cartridge/Toner Low 15% • Cartridge/Toner Low 20% • Fuser Life Low 20% • Transfer Kit Low 20% • Drum Life Low 20% • Perform Printer Maintenance • Fuser Life Out • Transfer Kit Out • Drum Life Out

• Stapler Low On Staples

• Paper Out • Toner Out • Toner Low • Ink Error • Incorrect Pen Installed • Pen Faulty • Cyan Pen Expired • Magenta Pen Expired • Yellow Pen Expired • Black Pen Expired • Cyan Low Ink • Magenta Low Ink • Yellow Low Ink • Black Low Ink

• Configure Paper • Out Of Memory • Manual Feed

Needed • Threshold Page

Count • Recurring Page

Count

• Output Bin Full • Paper Jam • Cover Open • High Capacity

Input Error • High Capacity

Output Error • Stapler Error • Envelope Feeder

Error

• Offline • Printer Error • Intervention

Needed • Carriage Stalled


Toner low alerts

With devices that feature the HP Embedded Web Server, toner low alerts can be sent at various thresholds. Setting the alert threshold at 20%, for example, can be valuable for individuals who order print cartridges and require advanced warnings that toner is running low.

Page count alerts

You can also receive notification whenever a particular engine page count is reached on a device. HP Web Jetadmin allows you to set threshold page counts and interim limits, and both administrators and users receive e-mail notification when page-count limits are reached.

Configuring alerts

HP Web Jetadmin allows you to select which devices will be monitored for alerts and to configure which events will be monitored for each device. HP Web Jetadmin will attempt to provide the message that appears on the control panel of the device in order to provide specific information about the event in the e-mail message.

For each alert type monitored, it is possible to configure the Time to Ignore Duplicate Alerts, a parameter that can dictate how often a particular alert e-mail is sent. For example, an administrator may only want to be notified once per day that toner is low on a device, but may want to receive a notification every time paper has run out in a device so that it can be refilled promptly.

In addition, Ignore First Alert may be selected to eliminate any e-mails from being sent until the Time to Ignore Duplicate Alerts time period has passed and the condition still exists. For example, while an administrator may not wish to receive an e-mail alert whenever a user simply opens a printer cover and closes it again, the administrator may desire an e-mail alert if the cover has remained open for several hours. You can even enter different time values for Ignore First Alert and Time to Ignore Duplicate Alerts.

Personalized settings Personalized settings for individual devices can also be copied from one device to others by selecting Alerts, Copy Settings. This is a cut and paste method that allows you to quickly copy personalized settings to many devices without having to individually configure each device separately.


Select recipients to receive alerts

You can select who receives e-mail alerts. E-mail accounts can be entered to receive all alerts for a single device, or individual accounts can be specified to only receive messages for unique alerts that occur on a device. For example, Toner Low alerts could be sent to someone in charge of ordering supplies, while device error alerts could be dispatched to a helpdesk or service desk.

Language preferences can also be associated with particular e-mail addresses, and the same alert message may be sent to different people in different languages. HP Web Jetadmin also offers the ability to assign different content lengths of e-mail messages to different types of events. The different content lengths include:

Mobile A brief text message designed for e-mail-enabled mobile devices such as pagers. This message contains the event, the device name, and the URL for browsing to the device’s status page.

Concise A brief message that contains the event, the message that appears on the front panel, the device name, a link to the device’s status page, and the name and e-mail address of the person to contact.

Verbose A detailed message that contains all of the information in the concise message as well as detailed device information. Verbose is the default category that is assigned to alert types.

Custom A user-defined message that may contain any available parameters in any order.

Enhanced print job management capabilities

Print queues

At one time, print administrators focused much of their efforts on managing jobs that users sent to devices. Although today this constitutes only a small percentage of network device administration, it continues to be an important function. The high volume of printing tasks that current network devices must process requires an effective solution for accommodating print job priorities and resource requirements. HP Web Jetadmin may be used to ensure that jobs flow smoothly through network devices and to implement changes with minimal impact on user productivity.

HP Web Jetadmin can create shared printer queues on a remote machine to help ease a task that administrators face on a regular basis. Print queue creation is supported with the following network operating systems: Microsoft Windows 2000 and XP, Linux, UNIX®, and Novell NetWare.

Evaluation

A proactive peripheral management utility should meet your needs for managing all of your network-connected peripherals and drastically reduce or even eliminate the need for you to physically manage individual devices. When evaluating the software, consider the following:

• Does the software allow you to proactively manage your peripherals? Can you configure peripheral alerts and status updates to bypass potential issues?

• How well does the software diagnose peripheral problems?

• What are the software’s print job management capabilities? Can you configure print queues for multiple devices and classes of devices?

• Does the software support queue creation in non-Windows environments?


Flexibility

Meets your implementation goals You need a peripheral management tool that matches the unique needs of your environment while offering the ability to customize and expand with your business.

The following table categorizes HP Web Jetadmin software features according to various implementation goals. Examine the features in this table to determine which implementation goals are appropriate for your environment. As you review the table, note any features that might be useful. If evaluating other peripheral management software utilities, check to ensure that the features you need are supported.

Implementation goal Features

Installing and maintaining network devices

• Create print queues on a wide variety of platforms • Configure multiple devices • Update print server firmware remotely from any workstation (integrated firmware downloader) • Discover devices without manually entering information • Implement multiple security levels to prevent unauthorized device or software changes • Enable and disable print server protocols • Turn off print server Service Advertising Protocol (SAP) broadcasts

Helpdesk and troubleshooting • Discover devices and build a device cache without manually entering information • Display site maps, showing the location of devices • Search for devices with specific capabilities • Group devices according to location, specific features, or other criteria • View device status • Perform remote diagnostics • View and configure device alerts • Put devices back online remotely • Turn devices off and on remotely • Cancel print jobs remotely • Support for devices such as scanners, multifunction products, and projectors • Configure support links for users to easily access helpdesk or support personnel

Expandable functionality to meet all peripheral management needs


Business decisions for an organization are often used as the basis for determining the most appropriate peripheral management implementation goals. The following are examples of reasons for implementing peripheral management software to achieve certain system-based functionality.

Installing and maintaining network devices

• During installation, the network administrator wants to find out what features a device has and assign the appropriate print driver or model script.

• A company with a large number of devices wants to save time by configuring multiple devices simultaneously.

• The individual who installs devices wants to establish a print queue for network devices. • The network administrator wants a tool that provides cross-platform support. • New HP Jetdirect print servers have arrived, and the network administrator wants to update firmware

quickly and consistently. • The network administrator wants to manage devices remotely, which means that a specific device

console is not required.

Helpdesk and troubleshooting • Clients want to know what is wrong with the printer. • A company with multiple buildings only has one helpdesk in the main building. To cut down on trips to

other buildings for minor problems, the help desk wants to discover where a device resides.

Plug-in software One of the most powerful attributes of HP Web Jetadmin is the ability to extend the range and functionality of the program with plug-ins. Plug-ins build on your existing HP Web Jetadmin infrastructure, so you won’t have to reinstall, re-qualify, or retest your base installation to add new functionality to your administrative toolkit.

Use the HP Web Jetadmin Intelligent Update feature to download and install optional software components, including plug-ins, as well as the latest versions of the components that you are already using. You can also use Intelligent Update to safely remove software components from HP Web Jetadmin.

HP Report Generation Plug-in

For advanced reporting capabilities, the HP Report Generation Plug-in automatically generates customizable reports that you can view online, receive via e-mail, or saved to disk automatically.


With a Web browser and a few clicks of the mouse, you can instantly access device usage data from any number of network devices, no matter where they are, saving you time and money. The plug-in increases IT/MIS productivity, protects valuable investments, and helps you make more informed decisions.

Use the HP Report Generation Plug-in to customize reports to meet your specific business needs, or choose from a variety of standard online reports and graphs, available in both detailed and summarized reports, and including the following:

• Color or black-and-white • Simplex or duplex • A variety of media sizes • Copy, scan, send, or fax • Usage • Job tracking/reporting by user and application • Supply management reports: supplies use, replacement forecasts, typical replacement rates by supply, and

assisted ordering, including consolidated ordering of genuine HP supplies via HP SureSupply, either directly from HP or a choice of resellers

• Inventory • Error logs by device and type • Asset tracking • Accessory changes • Total pages printed


HP PC Printer Discovery Plug-in

Gather asset inventory data about USB and parallel connected printers at the click of a mouse—eliminating the need to walk from desk to desk, collecting data inefficiently. The HP PC Printer Discovery Plug-in allows you to view inventory information about locally connected (USB or parallel) printers, in order to better understand your printing environment, and operate more efficiently and cost-effectively.

For more information go to www.hp.com/go/webjetadmin and select the HP PC Printer Discovery Plug-in link.



HP Device Storage Manager Plug-in

The HP Device Storage Manager Plug-in provides the ability to manage fonts and macros on devices with storage. You can view, add, and delete files that reside on a device and initialize or write-protect a hard disk.

Note The Device Storage Manager Plug-in replaces HP resource manager.

HP Driver Pre-configuration Plug-in

HP Web Jetadmin is able to create Windows device queues on remote machines. The HP Driver Pre-configuration Plug-in allows for pre-configuring print driver settings before the driver is installed during the queue creation process. Pre-configuring drivers allows you to define device defaults and feature availability, such as restricting the use of printing in color to those who need it, for multiple devices and users.

Initialize or write-protect disk

Download file to selected storage media

Files residing on the device

Files that can be downloaded to the device


HP SNMP Trap Generator Plug-in

The HP SNMP Trap Generator Plug-in is a universal alert notification module that allows a customized and comprehensive HP Web Jetadmin alert to be forwarded via an SNMP v1 or v2 trap to an Enterprise System Management Tool capable of receiving and processing SNMP traps.

An SNMP (Simple Network Management Protocol) trap is typically defined as an industry-standard notification event issued from a device to the network management station when a significant event occurs (not necessarily an outage, a fault, or a security violation). The trap produces one-way SNMP communication, which can significantly reduce the need for random status polling of the device and reserves valuable network bandwidth. Although a printer-produced SNMP trap is a simple event notification mechanism, it is not always comprehensive enough to determine the most appropriate or efficient course of action. When HP Web Jetadmin receives a trap from a printer, it launches an SNMP information request process designed to gather additional device information and serve as the content for a more comprehensive HP Web Jetadmin generated alert. Now, with the HP Web Jetadmin SNMP Trap Generator, this alert can be forwarded as a SNMPv1 or SNMPv2 trap. Plus, even though SNMP is a connection-less protocol, which means that traps can be missed by the SNMP management station, you can configure HP Web Jetadmin to check device status at defined intervals and get the information you need about your printers.

HP Authentication Manager Plug-in

The HP Authentication Manager Plug-in allows administrators to secure device functions via different log-in methods for each function. For example, the copy function could be restricted via an access code or PIN, while the email sending function is restricted with a username and password.


MegaTrack Agent (MIPA and MIPA Pin) by Capella Plug-in

The MegaTrack Agent (MIPA and MIPA Pin) by Capella Plug-in provides job tracking and security solutions fully integrated with HP Web Jetadmin. The MegaTrack Agent (MIPA) and MegaTrack Agent with PIN-code access (MIPA PIN) can purchased from Capella through the Additional Solutions link available in HP Web Jetadmin.

The MegaTrack Agent provides the ability to record and monitor printer and MFP activity directly at the device, enhancing accountability and allowing the ability to assign costs, forecast expenses and target waste and abuse. The MegaTrack Agent with PIN-code access provides the ability to promote both security and personal accountability. When installed on MFP devices, Megatrack Agent PIN can be used to track copying, faxing, and scan-to-email functions. The PIN-code access can be used to control costs and abuse by prohibiting unauthorized access. Both agents can be easily installed on at the device and managed by HP Web Jetadmin.

HP language pack plug-ins

With language pack plug-ins, HP Web Jetadmin is a global peripheral management software utility that may be used in twenty different language environments. HP Web Jetadmin consists of two separate pieces: the software executable and language packs. Each language pack consists of the translated user-interface dialogs (strings and bitmaps, for example). Language packs are plug-ins that may be downloaded from HP at www.hp.com/go/webjetadmin.

The separation of the software executable and the translated user-interface dialogs has an important impact on the way HP Web Jetadmin works in a multilingual environment and maintains consistent functionality. You only need to install the software one time on a single host machine, choose which languages you want to support, and then install those language packs.

A multilingual HP Web Jetadmin provides the following benefits:

• You only have to install the software once, and do not have to specify a language.

• Since there is only one device cache, you do not have to synchronize multiple device caches.

• With only one copy of HP Web Jetadmin to perform discoveries, rather than multiple copies running multiple discoveries to find the same devices, network traffic is reduced.

• If you have a multilingual or global workforce, employees can work in their preferred languages.

Note HP Web Jetadmin supports twenty languages and always tries to display consistent languages. However, each device that HP Web Jetadmin manages may support a different set of languages. As a result, HP Web Jetadmin may display different languages on the same screen.



Evaluation

Your business is unique, and you need a peripheral management utility that is flexible and can adapt to your specific needs. Rather than imposing a predetermined structure, a useful peripheral management utility ought to have the ability to match your company’s existing networking system. The software should also be able to do as much or as little as you require of it, so that you have all the tools you need at your disposal, but without the hassle of unnecessary components. When evaluating peripheral management software, consider the following:

• In general, how adaptable is the software to the needs of your business?

• Does the software offer additional features that are easy to incorporate, such as global deployment?

• Is the user-interface flexible to integrate easily into your current system?


Security

Because HP Web Jetadmin can be accessed from nearly any Web browser and installs and configures devices, it must be able to secure itself against unwanted access. HP Web Jetadmin not only safeguards itself against unwanted users, it can also protect the devices it manages from unwanted access. Securing devices is important for many reasons, including:

• Reducing printer down-time • Reducing helpdesk calls • Minimizing troubleshooting visits • Minimizing supply usage

HP Web Jetadmin offers several levels of authentication and privacy to secure devices and itself against unwanted access. A firewall protects the internal network from external access, and is the first defense mechanism that ensures against unwanted Internet users browsing to an installation of HP Web Jetadmin.

HP Web Jetadmin offers additional security to ensure only desired users within the intranet have access to HP Web Jetadmin. These are described in the following sections.

HTTP port To keep unwanted users within the intranet from HP Web Jetadmin, the HTTP port number can be changed. HP Web Jetadmin defaults to using port 8000 in order not to conflict with any other Web service on the machine that may be using the typical port 80. However, the port number can be changed by the administrator to any desired number.

SSL/TLS HP Web Jetadmin can encrypt information passed between a browser and HP Web Jetadmin’s host machine (such as passwords) using HTTPS. SSL/TLS is enforced with a low encryption level by default, but you may increase the encryption level or disable SSL/TLS if you wish. The default HTTPS port that HP Web Jetadmin uses to communicate with Web browsers is 8443, but this may be altered. SSL/TLS uses a certificate in the encryption process. Use this option to manage HP Web Jetadmin certificates. The certificates reside on the HP Web Jetadmin host computer.

Advanced security enhancements


MFP authorization and authentication capabilities

HP Web Jetadmin provides the ability to secure and manage MFP authorization and authentication capabilities on a fleet-wide basis. HP Web Jetadmin provides the ability to configure LDAP, Kerberos, and PIN authentication methods.

Allow list You can determine which IP addresses can and cannot access HP Web Jetadmin with an allow list. Unless specified in an allow list, all machines may access the software. Following are three different options that you may choose when compiling an allow list:

None—Open to All Clients

Any machine may access HP Web Jetadmin. IP addresses specified in Allow HP Web Jetadmin Access or Deny HP Web Jetadmin Access are ignored. Although any machine can access HP Web Jetadmin, all other HP Web Jetadmin security features, such as profiles and device passwords, remain in effect.

Allow then Deny HP Web Jetadmin processes the IP addresses in Allow HP Web Jetadmin Access and then processes the IP addresses in Deny HP Web Jetadmin Access. If an IP address is specified in Allow HP Web Jetadmin Access, but not in Deny HP Web Jetadmin Access section, that machine may access the software.

Deny then Allow HP Web Jetadmin processes the IP addresses in Deny HP Web Jetadmin Access and then processes the IP addresses in Allow HP Web Jetadmin Access. If an IP address is specified in Deny HP Web Jetadmin Access and is specified in Allow HP Web Jetadmin access section, that machine may access the software.

Profiles and NT domain users You may use either profiles or NT domain user logons to authenticate users. HP Web Jetadmin 8.1 integrates Apache authentication, as well as server-side NTLM, to authenticate users when they log in to HP Web Jetadmin. You can create profiles with assigned passwords, to prompt users for a profile password at login.

Profiles and passwords

Profiles determine which elements of HP Web Jetadmin various users can access. For example, you can use profiles to prevent unauthorized users from changing system-wide settings, starting discoveries, and creating device groups.

Assigning a password to a profile prevents unauthorized users from performing the tasks allowed for that profile. For added security, you can require that users change their profile passwords on a regular basis. All profile passwords are protected using HP’s secure credentials store.

Windows NT domain users and groups

By associating Windows NT domain users and groups with profiles, HP Web Jetadmin prompts users for their Windows NT domain user name and password when they log in.


Device-level security While an installation of HP Web Jetadmin contains several methods for securing itself against unwanted access, devices may still be configured with other installations of HP Web Jetadmin or other SNMP utilities. For example, configuration of a device can be accomplished through a variety of utilities including:

• HP Web Jetadmin • HP Install Network Printer Wizard • Telnet • HP Embedded Web Server • Any SNMP utility • Communicate securely with devices supporting SNMPv3

With all of these avenues for potentially changing device configuration, setting security at the device level is the surest way of restricting access to the device. Users can access devices in a variety of methods, but setting security at the device level is effective no matter which technique is used to access the device. There are several security mechanisms that can be enabled with HP Web Jetadmin to guard against all forms of access, including:

• Upgrading HP Jetdirect firmware to the highest level • Disabling all unused protocols • Specifying an administrator password • Specifying an SNMP Set Community name • Locking the control panel

Other security features Device group password Prevents unauthorized users from making changes to an HP Web Jetadmin device group.

Embedded Web Server Password

Provides proactive notification of devices that do not have an HP Embedded Web Server password set

SNMPv3 Secures communication between HP Web Jetadmin and network print servers or peripherals.

Set Community Name A community name is a password used to perform SNMP Set and Get operations, which allow you to configure a print server or peripheral.

Evaluation

Businesses are becoming increasingly aware of the importance of network security. When evaluating any software that affects your network, it is crucial that you verify that the software is secure.

• What types of security does the application offer?

• What options are available to control who may access the software or network-connected peripherals?

• Do the security features integrate with your existing network security settings?


Value

A successful peripheral management utility ought to offer more than just print job handling efficiency. A product’s overall value is a critical part of the implementation decision. Evaluating a product’s value takes into account everything from the initial investment of time and money to support and maintenance costs. A number of elements designed into HP Web Jetadmin contribute to significant cost savings over time.

Most IT administrators do not have a clear picture of the network peripherals in use. HP Web Jetadmin helps you understand your printing and imaging assets, what supplies are being consumed, and how you can better manage your peripherals. Best of all, HP Web Jetadmin is a free utility that you can download from www.hp.com/go/webjetadmin.

Legendary HP reliability and service For the last twelve years, Hewlett-Packard has consistently received the top grade in PC Magazine’s Service and Reliability Survey and recently received one of the first A+ ratings ever given.

Hewlett-Packard maintains an extensive Web presence to provide information and assistance. To obtain support for HP Web Jetadmin, go to www.hp.com/go/webjetadmin and click the link to product support. For phone support, available Monday through Friday, 6:00 am to 6:00 pm, Mountain Standard Time, call 1-800-HPINVENT (1-800-474-6836).

HP Education HP offers educational courses that enable you to take full advantage of the capabilities offered by HP Web Jetadmin, providing information on implementing the software and using it to manage your peripherals. Courses include the following:

Introduction to HP Web Jetadmin

This live, three-hour, instructor-led, Web-based seminar is for IT managers, LAN managers, and technical professionals who need to effectively (and remotely) manage networked peripherals (printers, scanners, and multifunction devices) using HP Web Jetadmin. This seminar is especially valuable for individuals who manage and/or support networked printing and imaging environments. Through the use of live screen-sharing techniques, the Web Jetadmin user-interface and various features and functions are demonstrated and explained.

Cost-effective, comprehensive peripheral management




HP Web Jetadmin: device management

This 1.5-hour, online, instructor-led seminar deals with the device management features of HP Web Jetadmin and provides helpful information on the following:

• Device views, configuration, and status • Media and tray administration • Remote control panel • Diagnostics • Reset options and polling rates • Multiple device configuration • Device management troubleshooting • Exporting data • Device cache export • Reports and graphs • Firmware upgrades

HP Web Jetadmin: discovery and optimization

This 1.5-hour, online, instructor-led seminar teaches discovery, optimization, and caching skills for HP Web Jetadmin, providing information on the following:

• IP and IPX range and broadcast tools • ARP table settings • Device cache management • Device abstraction object concepts • Portable discovery services • Remote discovery agent services • Multicast and NetWare settings • SNMP

HP Web Jetadmin: planning and implementation

This 1.5-hour, online, instructor-led seminar provides planning and implementation techniques for HP Web Jetadmin, including remote installation, configuration, management, and monitoring of network-connected peripherals. Learn how to perform the following tasks:

• Check device status • Troubleshoot problems • Direct users to devices with desired capabilities • Survey the network health • Create new print queues • Troubleshoot device communication problems • Troubleshoot device issues • Update Jetdirect firmware • Track utilization for load balancing • Update printer firmware • Choose alerts that provide data for proactive supply ordering • Export the device cache


HP Web Jetadmin: security

This 1.5-hour, online, instructor-led seminar offers information to help make peripheral management more secure. The course provides information on the following subjects:

• Browser linkage (SSL/TSL) • Profiles features • Access control • Device management linkage (SNMP v3) • Setting community name • SNMP v3 • Closing unused configuration and protocol options • Device control panel • Firmware updates

Printing and imaging onsite training

An HP education consultant meets with you to identify the specific training needs of your organization, and to discuss the most appropriate training content to meet those needs. In every case, onsite training is taught at your location by an HP-qualified instructor.

Implementation and Integration Services

To get the most out of your printing and imaging investment, you need the right tools and information for effective management and deployment. Let our best-in-class experts assist you to gain control of your environment and improve device uptime with HP Web Jetadmin’s Implementation & Integration Services.

With a comprehensive services portfolio, you can get help with basic tool implementation and helpdesk training, as well as advanced enterprise IT infrastructure integration and customization for expanded functionalities.

HP Web Jetadmin Implementation and Integration Services help you:

• Gain control of your environment through advanced printing and imaging device discovery (including third-party and PC- attached devices), pertinent asset utilization information gathering, and applicable data tracking and report generation.

• Improve Service Level Agreement adherence through advanced support team training, best practices sharing, and other efficiency improvement efforts.

• Integrate HP Web Jetadmin with currently deployed IT infrastructure, enterprise system management, and helpdesk tools.

• Save money through improved consumable management and increased device remote resolve rate.

HP Web Jetadmin Implementation and Integration Services provides:

• A deeper knowledge of HP Web Jetadmin, an environment-unique deployment strategy • Inside-the-firewall security assessment • Customized support team training • Seamless application integration with enterprise system management and helpdesk tools • Other efficiency-improving benefits that can be tailored to meet the unique needs of your environment

Finally, you receive a comprehensive report prepared by our consultants that documents the results of the onsite visit and provides an executive summary with specific recommendations.


Evaluation

When determining the value of a peripheral management software, consider the following factors:

• Software expandability.

• User productivity costs. (How easy is it to learn to use the software?)

• Integration into your current network operating system.

• Reliability and quality of support. (What support options are offered?)

• Will the software save time for your helpdesk?

• Will the tool improve device uptime, reducing the frequency that clients experience problems?

• Does it save you time configuring printers in fleet mode?

• Are there training programs to help maximize the benefits of the software? If so, do the programs meet your needs?

Appendix A—HP’s Total Print Management 41

A—HP’s Total Print Management

HP Total Print Management (TPM) is HP’s solution for optimizing and managing your printing and imaging fleet. With TPM you can reduce your total cost of ownership by up to 30 percent while increasing the productivity of IT, end-users, and purchasing. The HP TPM solution consists of an integrated family of software, hardware, and services, of which HP Web Jetadmin is a key element.

As the industry-leading imaging and printing fleet management software tool, HP Web Jetadmin provides increased visibility, control, and security, allowing businesses to achieve and maintain an optimized TPM environment. HP Web Jetadmin’s powerful and easy to use capabilities enable businesses to implement best practices for proactive fleet management, which allows them to achieve savings far beyond the cost savings of merely consolidating devices in their environment. Designed to work together, HP devices, software, and supplies deliver the greatest return on investment when used together.

HP Web Jetadmin is easily scalable, allowing you to integrate new tools into your existing solutions without requiring you to reinstall or re-qualify the technology in which you have already invested. For example, when you integrate printers with built-in Flash memory, hard disk, or RAM storage, you can quickly and easily add the free Device Storage Manager Plug-in to HP Web Jetadmin. And when you need to better understand printer usage, you can download the Report Generation Plug-in.

Imaging and printing services HP’s Imaging and Printing Services portfolio provides businesses of all sizes with efficient, flexible, and cost-effective ways to manage printing. These services are fully scalable and range from assessment and strategy to complete outsourced management.

HP Pay per use for Imaging and Printing Solutions HP Pay per use for Imaging and Printing Solutions deliver a scalable standard and custom service options tailored to meet your specific needs. HP provides everything you need for reliable printing, including site assessment and design for optimized print productivity coupled with unsurpassed repair and maintenance support. In addition, HP ensures that you’ll always have an adequate supply of print cartridges, and that empty cartridges will be replaced and disposed of properly. This results in improved printer management that can reduce costs up to 30 percent, depending on company size. HP’s Pay per use for Imaging and Printing Solutions conserve capital, improve asset control, preserve existing lines of credit, and provide protection against technology obsolescence. A variety of flexible, all-inclusive pay-per-use solutions are available through level pay, base plus click, and cost per page billing options with three, four, or five-year agreements and guaranteed support response times.

For more information, go to: www.hp.com/go/tpm.

HP Smart Printing Services Designed specifically for small and medium business, HP Smart Printing Services is a simple and complete printing solution that includes hardware, supplies, service, and support for a specific contracted period for an affordable, flat monthly payment.

For more information, go to: www.hp.com/go/smartprinting.

Take control of your printing and imaging network

http://www.hp.com/go/tpm

Appendix B—Technical specifications 42

B—Technical specifications Supported network operating systems

Microsoft® Windows® 2000 Professional, Server, or Advanced Server (with service pack 4), XP® Professional (with service pack 2), Server 2003; Fedora Core 5; SuSE Linux® 10.1 Professional

Supported browsers Microsoft Internet Explorer 6.0, 7.0 (Windows only); Mozilla Firefox 1.5 (Linux only); Sun JRE (Java Runtime Environment) 1.5.0_07

Shared print queue creation support

Windows 2000 Professional, Server, or Advanced Server, XP Professional; Fedora Core 5; SuSE Linux 10.1 Professional; Novell NetWare 5.1, 6.0, 6.5 (IPX only)—using Netware Client 4.91 on the HP Web Jetadmin server running a supported Microsoft Windows operating system

Network peripheral management supported printers

HP Web Jetadmin supports HP and non-HP printers connected through HP Jetdirect print servers and standard printer MIB-compliant third-party network connected printers. The capabilities available for third-party printers will vary from basic to more robust capabilities when the devices are used with HP-certified Web Jetadmin plug-ins.

Supported network protocols

TCP/IP; IPX/SPX

System requirements PC with 2.4 Ghz processor, 512 MB RAM, 100 MB available disk space

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HP Web Jetadmin 8.1 Reviewer/Evaluator’s · PDF fileHP Web Jetadmin 8.1...

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