How to Select a Mobility Provider

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Jay Gordon

Vice President of Sales, Enterprise Mobile

A seasoned professional with more than 15 years of experience in sales, marketing and operations, Jay Gordon currently serves as VP of Sales for Enterprise Mobile. Jay manages national sales, marketing and business development teams and oversees all aspects of the company's selling and marketing efforts for its strategic, professional and lifecycle services.


Key Offerings

Deployment

Help Desk

Advance Exchange

Telecom Expense Management

Benefits

Cost Savings

Strategic Insight

Flexibility

Responsiveness

Expertise


Please describe your company’s history, current size and reach.

What are your areas of focus?


How would your approach create new opportunities for our business?

What is your experience with handling BYOD policies?


What is your experience developing and/or supporting different app types?

• Native

• Web

• Hybrid


What is your capacity for deployments per day?

What is your SLA for receiving a deployment request and shipping on the same day?


What security-related services do you provide within:

• Consulting?

• Procurement?

• Implementation?

• Administration?


What is your process for upgrading or replacing devices?

Please attach a picture or video of your warehouse and other facilities.


Describe your process for retrieving inoperable devices.

Describe your process for managing warranties.


What activities can you perform on our behalf?

• Device ordering

• Service activation

• Transfer of liability

• Moves, adds, and changes


What standardized reporting do you offer?

Can customers access reports directly?


Do you offer a mobility help desk?

How many calls/tickets did you process in the last year?


Please explain your pricing model in detail.

• Are your rates discounted on a tiered basis?

• Are there setup costs?


Describe your relationship with Apple, Microsoft, Samsung and BlackBerry.

How many devices do you currently manage?


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How to Select a Mobility Provider

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