Step 1

–> Visit www.mtb.com

–> Select the Log In drop down menu located in the green button at the top of the page

Step 2

–> Enter your User ID and Passcode in the appropriate field

–> Click Log In

Step 3

–> The Account Summary page will appear

–> Select the M&T Mortgage (XXXX) link located under the Loans category

How to request a Mortgage Payoff Statement

Step 4

–> You will be redirected to your M&T Mortgage detail page

–> Select View My Mortgage Info

Step 5

–> A pop up will appear advising that you’re leaving the M&T Online Banking site and continuing on to the M&T My Mortgage Info website

–> Select Yes, continue to proceed

Note: Please ensure your Pop up menu is enabled in your browser settings

Step 6

–> The My Mortgage Account Info page will open

–> Select Statements and Documents from the dropdown

menu at the top of the page

–> Select Payoff Statement

Step 7

–> The Payoff Statement page will open

–> Scroll down until you reach the New Payoff Statement section

of the page

–> Select the As Of Date for your payoff statement. This should be the date you intend to pay

off your mortgage

–> Select the Payoff Reason

Step 8

–> Select the Statement Mailing Address

–> You can select the address be mailed to your address or to someone else such as a title company or attorney

Note: The M&T mobile app will have a compressed menu at the top right of the My Mortgage Info page. Click on the compressed menu to reveal the menu options.

–> Enter name, address and contact phone number if statement is to be mailed to someone else

–> Click Submit Request

Step 9

–> The requested payoff statement can be immediately viewed as a PDF file by clicking on the View

your current Payoff Statement link

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