How to Enhance Listeninig Skills.pptx

8/14/2019 How to Enhance Listeninig Skills.pptx

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GROUP MEMBERS : Ziaullah shaukat

Ammara bashir

Syed wamiq ahmed hashmiAdeel aish

Ahsan hashmi

Shahzeb sikandar


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"Listening" is receiving language through the ears.

Listening involves identifying the sounds of speech

and processing them into words and sentences. When

we listen, we use our ears to receive individual sounds

(letters, stress, rhythm and pauses) and we use ourbrain to convert these into messages

that mean something to us.

What Is Listening?


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There are following key elements of

active listening. They all help us ensurethat you hear the other person, andthat the other person knows you are

hearing what they say.


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Give the speaker your undivided attention, andacknowledge the message. Recognize that non-verbalcommunication also Speaks loudly.

Look at the speaker directly.

Put aside distracting thoughts.

Dont mentally prepare a rebuttal!

Avoid being distracted by environmentalfactors. For example, side conversations.

Listen to the speakers body language.


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Use your own body language and gestures to conveyyour attention.

Nod occasionally. Smile and use other facial expressions.

Note your posture and make sure it is open and

inviting.

Encourage the speaker to continue with small

verbal comments like yes, and uh huh.


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Our personal filters, assumptions, judgments, andbeliefs can distort what we hear. As a listener, yourrole is to understand what is being said. This mayrequire you to reflect what is being said and askquestions.

Reflect what has been said by paraphrasing.

What Im hearing is, and Sounds like you are

saying, are great ways to reflect back.

Ask questions to clarify certain points. What do

you mean when you say. Is this what you mean?


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Summarize the speakers comments periodically.

Tip:

It you find yourself responding emotionally to whatsomeone said, say so, and ask for more information:Imay not be understanding you correctly, and I findmyself taking what you said personally. What I

thought you just said is xxx; is that what you meant?


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Interrupting is a waste of time. It frustrates thespeaker and limits full understanding of the message.

Allow the speaker to finish each point before

asking questions. Dont interrupt with counter arguments.


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Active listening is a model for respect andunderstanding. You are gaining information andperspective. You add nothing by attaching thespeaker or otherwise putting him or her down.

Be candid, open, and honest in your response.

Assert your opinions respectfully.

Treat the other person in a way that you think heor she would want to be treated.


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Key Points:It takes a lot of concentration and determination tobe an active listener. Old habits are hard to break,

and if your listening habits are as bad as manypeoples are, then theres a lot of habit.

Breaking to do!

Be deliberate with your listening and remind yourself

frequently that your goal is to truly hear what theother person is saying. Set aside all other thoughtsand behaviors and concentrate on the message.


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Ask questions, reflect, and paraphrase to ensure youunderstand the message. If you dont, then youll findthat what someone says to you and what you hear canbe amazingly different!

Start using active listening today to become a bettercommunicator, improve your workplace productivity,

and develop better relationships.


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What you do with your eyes, face, hands, arms, legs,and posture sends out signals as to whether you are,or arent, listening to and understanding what theother person is saying. For example, if you noticedsomeone you were talking to do the following, what

would you think?

Glancing sideways Sighing

Yawning


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Frowning

Crossing arms on chest

looking at the ceiling Cleaning fingernails

Cracking Knuckles

Jingling change or rattling key Fidgeting in chair

Youd very quickly get the impression-wouldnt you?


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That no matter what words come from this personsmouth, he or she actually has zero interest in what

youre talking about and wishes youd just go away. AsRalph Waldo Emerson said, What you are isshouting so loud, I cant hear what you are saying.Conversely, consider these mannerisms:

Looking into your eyes Smiling frequently

Raising eyebrows Periodically


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Grinning at appropriate moments

Using expressive hand gestures when speaking

Keeping eyes wide open

Licking lips Tilting head

Leaning toward you

This person shows interest in you and what youresaying. In addition, the active listener usuallyacknowledges the speaker verbally with suchcomments as I see, Uh-huh, Mmmm, or Really?


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Some people are contact oriented, while others aresuch less so, preferring more space better them andthe person theyre talking to. Youll be a better listener

if you honor those spatial preferences.

Again, when you acknowledge the other person both

verbally and nonverbally, you build trust and increaserapport. And youll probably learn something, too!


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Deaf spots are words that make your mind wander orgo off on a mental tangent. They automaticallyproduce a mental barrier that impedes listening.

Everybody is affected that way by certain words.For example, a speaker giving a talk to savings andloan personnel kept saying, bank. To members ofthat industry, banks and S&Ls are very different thingsand so each reference to them as bankers irritatedthat audience and aroused emotions that temporarilyderailed their listening.


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So be alert to what your own deaf spots are and makeadjustments. And try to find out what raises the

hackles of other people, then avoid those words so asto raise the likely level of listening.


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In addition to paying attention to the meaning of thewords, youll also need to understand the non-verbalbehaviors you observed. Where the tone of voice,

gestures, and words all in agreement? Did the wordssay yes, but the body language said no? Did yourconversation partner seem excited, disappointed,angry, confused? These non-verbal gestures andactions reveal inner thoughts, attitudes, and emotionsthat may not have been expressed verbally.


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The final step to effective listening is to confirm yourunderstanding. To do that youll need to paraphrase,or reword what you heard including the content and

the emotion. For example, the speaker might say, Icant stand that I need to repeat the instructions threeor four times in excruciating detail and she stilldoesnt seem to understand how to complete the task.

The listener might respond, It sounds like you arefrustrated because shes not following instructions


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Even after the steps of a task have been explainedmore than once.

The structure of paraphrasing is:

Lead- in

Plus feeling summary

Plus content summary

[ Admiddle] So, again, another example might be, itseems (lead in) that you are angry and perhapsresentful (Feelings summary)


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Because youre being asked to work overtime (contentsummary), is that right? Be careful to be accurate

and not overstate what you herd. By repeating backthe others persons meaning in your own words, youare letting the other person know you understand

what they are telling you. In short, it preventsmiscommunications.


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How to Enhance Listeninig Skills.pptx

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