How to Communicate with crappy people - CIVSAcivsa.org/members_only/doc/conf17/How to... · How to...
Transcript of How to Communicate with crappy people - CIVSAcivsa.org/members_only/doc/conf17/How to... · How to...
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How to Communicate with Crappy People
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1. What’syourname?
2. Wherewereyouborn?
3. Whatwasyourfavoritechildhoodgame?
4. Howmanybrothers/sistersdoyouhave?What’syourbirthorder?
5. Whatsubjectdidyoulovemostinschool?
6. PlaneiswaiDngtotakeyousomewhere,wherewouldyougo?Why?
7. What’smostexciDngforyourightnow?
8. What’smostchallengingforyourightnow?
Extended Bio
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QUIZTIME
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1. What’syourname?
2. Wherewereyouborn?
3. Whatwasyourfavoritechildhoodgame?
4. Howmanybrothers/sistersdoyouhave?What’syourbirthorder?
5. Whatsubjectdidyoulovemostinschool?
6. PlaneiswaiDngtotakeyousomewhere,wherewouldyougo?Why?
7. What’smostexciDngforyourightnow?
8. What’smostchallengingforyourightnow?
Quiz Time
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Active Listening
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L .E .A .N .
LeanInEyeContactAskQuesDons
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SnaggingThe
Subject
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L .E .A .N .Nod
LeanInEyeContactAskQuesDons
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1. Eyecolor?
2. Wearingawatch?
3. Glasses?Contacts?Neither?
4. Haircolor?
5. Shoecolor?
6. BagorPurse?Whatcolor?
7. Describehis/herouYit?
Quiz Time Part 2
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Non-VerbalCommunications
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Albert Mehrabian
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55%38%
7%
Non VerbalTone
Words
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Matching & Mirroring
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Physically| Emo.onally| Tone/Tempo
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OTFD
penherontoor
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OTFD
bservaDonshoughtseelingsesires
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ObservaDonsThoughtsFeelingsDesires
SituaDon#1
Aco-leadershowsup20minuteslatetoameeDngyouhadscheduledwithherandinsteadofapologizing,asksyoutohurryupsoshecan
gettohernextmeeDngonDme.
(TheLateCo-Worker)
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ObservaDonsThoughtsFeelingsDesires
SituaDon#2
Yourco-workerisslackingonthejobthisweekandtheresultismoreworkforyou.
(TheLazyCo-Worker)
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AAMR
cknowledgepologizeakeRightecommit
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ObservaDonsThoughtsFeelingsDesires
AcknowledgeApologizeMakeRightRecommit
SituaDon#3
YourbossisconstantlywatchingandcommenDngonanewprojectshegavetoyou,eventhoughshesaidshewouldleaveyoutodoityourself.
(TheOverbearingBoss)
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ObservaDonsThoughtsFeelingsDesires
AcknowledgeApologizeMakeRightRecommit
SituaDon#4
Averyangrycustomercomesuptoyouandstartsyellingatyouaboutsomethingyoudon’thaveanycontrolover.
(TheAngryCustomer)
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CuriousMode
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They You
We
AreRight
AreRight
AgreeToDisagree
“AtLeastIWasHeard”
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