Practical Management Skills Webinar Series

How to Build and Lead High Performance Teams

Organiser: Ann Halloran MIITD MCIPD

Managing Director: In-Tuition Established 1989

Supporting all business sectors by

• Creating a learning culture

• Providing new perspectives for managers and team leaders

Websites:

http://www.practical-management-skills.com

http://www.in-tuition.ie

Presenter: David Grundy

MD : InTuit Achievements

• Chartered Management Accountant

• Business and Leadership Coach

• 40+ years in finance and business support

• Experience in Military, Public and Private sectors

Resource site: http://www.tuitachievements.com

3

This Webinar is for

• Team Leaders/Managers

• Team Members/Players

• Business/ Not for Profits/ Public Sector

• Alliances/Partnerships

• Those seeking to develop their skills

• Anyone building or growing a team

Agenda

1. Characteristics of a Winning Team

2. Team Leader Role and Competences

3. A True Story

4. Powerful and Simple Tools, Tips and Techniques that really work

5. An invitation to explore

• “a work practice based on the use of teams, or groups of

limited numbers of people, who have shared objectives at

work and who co-operate, on a permanent or temporary

basis, to achieve those objectives in a way that allows each

individual to make a distinctive contribution”.

Source: CIPD Or / ………………….

What is a Team?

What is a Team?

“A group of people , all working together for a common goal to agreed standards”

Source: Dave Grundy Tuit Achievements

Q: What teams are you currently involved in?

Team Characteristics?

• Understand the bigger picture

• Has common goals and TRAMS objectives

• Works collaboratively, as a unit

Agenda

1. Characteristics of a Winning Team

2. Team Leader Role and Competences

3. A True Story

4. Powerful and Simple Tools, Tips and Techniques that really work

5. An invitation to explore

How is it for you?

• Start day with a To Do List

• Priority Incoming!

• Urgent Deadlines?

• Staff issues and support!

• Key Customer problem!

• Carry forward To Do List to tomorrow

A Competent Team Builder and Leader

• Promotes understanding

• Ensures the team has adequate knowledge

• Facilitates effective interaction

Building Blocks for the Leader

• Builds rapport

• Earns trust

• Sets agreed goals and objectives

• Challenges

• Motivates and inspires

Careful with criticism, liberal with praise

QUESTIONS?

Agenda

1. Characteristics of a Winning Team

2. Team Leader Role and Competences

3. A True Story

4. Powerful and Simple Tools, Tips and Techniques that really work

5. An invitation to explore

Situation

• Public Sector Organisation £160M Budget Capital and Revenue

• 5 Programmes

• 50 + Activities

• 1000’s of Projects

• Multiple Teams

• Failing to meet forecast

Situation

• Forecasting confidence low

• Disconnect between Programme and Project Officers and Finance

• Failing to maximise on delivery

Absence of Trust

Fear of Conflict

Lack of Commitment

Avoidance of Accountability

Inattention to Results

Task

• To improve financial spend forecasting

• To maximise use of financial resources available

• To improve communication between finance and other departments

Action: Active Change Management

• Management Team

• Programme and Project Officers

• Programme Monitors

• Finance Team

Result

• The budget was balanced within 0.5%

• More projects delivered

• The reputation of the organisation grew with our stakeholders

• The finance team felt valued and respected

Agenda

1. Characteristics of a Winning Team

2. Team Leader Role and Competences

3. A True Story

4. Powerful and Simple Tools, Tips and Techniques that really work

5. An invitation to explore

Be a STAR at Interview/ Briefing

• Situation

• Task

• Action

• Results

Team Builder Model

Build Relationships

Create Rapport

Earn Trust

Motivate

Inspire

Create Direction, Clarity and Focus

Team Vision Statement

Team Charter

Team Goals and Objectives

Individual Goals and Objectives

Manage Performance and Communicate

• Arrange regular 1:1s

• Guide the team

• Encourage the team to gather evidence of good performance

• Give constructive feedback

Example Powerful High Impact Questions?

1. How does this team measure its success?

2. What are the unspoken rules and rituals of this team?

3. How does this team make decisions?

4. What are the key characteristics of the best team you have ever worked in?

Some Recommended Reading

• The E-Myth Revisited Michael E Gerber

Why small businesses don’t work and what to do about it

• Know me, Like me, Follow me Penny Power

refresh your thinking about social media, think connections

• You can have what you want Michael Neill

‘The finest success coach in the world today. Buy this book

–it will change your life!’ – Paul McKenna

QUESTIONS?

A Special Thank You!

Download: Business Growing Pains and

How to Avoid Them

Free (normally £13)

The first 13 will receive a special offer 1:1 session

Go to

www.tuitachievements.com

• Dave Grundy

• Business Support Specialist, Coach and Mentor

• Tuit Achievements Ltd

• 00 44 1733 210464

• david@tuitachievements.com

• www.tuitachievements.com

• Follow me on Linkedin, Twitter @tuitdoit