How to add edit email support footers

Eshopbox Wiki for Store Owners

Category: Store Settings

How to add/edit your email support footers

Welcome to Eshopbox Wiki

What will you learn here

▪ What is an email support footer

▪ How to add/edit your email support footers▪ How to add an email support footer▪ How to edit an email support footer

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1What is an email support footer


▪ Email footer is additional help guide or info you want to share with your customers to tell them how can they reach you if they have any issue

▪ It usually contains your mailing address, phone number, web site link, query solution etc

▪ In Eshopbox, there is already a set default support footer on the basis of your contact information. However, you can edit it also. You can also choose to not to include any support footer in your email

What is an email support footer

E.g. Footer


2How to add/edit your email

support footers


Step 1:

▪ Log in to your site admin panel with your log in id and password

▪ Under the ‘Manage’ tab select ‘notifications’


Manage tab


Step 2:

▪ Once you have selected ‘Notification’ you will be directed to the trigger

listing page

▪ Select the ‘notification settings’ button on the top right of the page


Active Tab Trigger listing page

Notification Settings


Step 3:

▪ Once you have selected ‘Notification’ you will be directed to the

notification setting page

▪ Make sure you are on the ‘Support Footers’ tab by clicking on it


Support footer


3How to add an email support

footer


Step 1:

▪ You will see a ‘Create a new custom support footer’ box ▪ In this box, type the content for the footer that you want to add▪ Name your footer. So you can find it easily▪ Click ‘Create’ to add the footer which can be used to in your email

notification triggers

How to add an email support footer

Footer content

AddFooter

Footer nameSet Footer as default

Tip: If you want to set this footer as your default, check the ‘set footer as default’ button otherwise uncheck it


▪ Your updated footer will now reflect on notification setting page

How to add an email support footer

Tip: You can set any support footer as your default footer by clicking on ,,,, ‘make it default footer’

Your footer

Set as default footer

Step 2:


4How to edit an email support

footer


Step 1:

▪ From your existing footer list, identify which support footer you want to edit

▪ For example you want to edit footer 2, then click on the ‘edit’ link to make changes according to your requirements

Edit optionFooter 2

Note: You cannot delete or edit the default footer set for site owners

How to edit an email support footer


Step 2:

▪ You will see a ‘edit your support footer’ pop up

▪ Make the changes accordingly and click on update to successfully save

your changes

How to edit an email support footer

Edit your support footer

Save your settings


▪ A user cannot delete a email support footer which is the default footer for

your email notification triggers

▪ In order to delete a email support footer you have to set some other support

footer as the default footer for your email notification triggers

Good to know


Wiki : A collection of illustrative presentations which will guide you in

a step by step manner to answer your store related queries.

Knowledgebase : A repository of detailed articles that provide you with in depth information about running your store and understanding the process involved.

Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems.

Blog : A rich source of Tips, Articles and Announcements that keep you

updated about the latest happening and techniques to enhance your art of selling online.

Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at [email protected]

For More Support


mailto:[email protected]

How to add edit email support footers

Self Improvement

Transcript of How to add edit email support footers