How Eduserv are helping local government organisations
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Eduserv Andrew Hawkins Sales Director & Local Government Lead
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Transcript of How Eduserv are helping local government organisations
EduservAndrew HawkinsSales Director & Local Government Lead
Our Business
Not-for-Profit
IT & Digital Partner
Public Sector focus
Our Business
What it means for us
What it means for usPeople
Process
Partnering
We help public sector organisations change their approach to engagement and service delivery
Digital Services & AdvisoryCloud Migration Technical & Business ConsultancyDeep Sector Knowledge
How we do this
Public / 3rd Sector Focus
Focus on Local Government
Focus on Local Government
Local government isn’t undergoing change
It’s Re-invention
Local Government Transformation
DigitalBusiness
Exte
rnal
focu
s (En
gage
men
t)
Internal focus (Responsiveness & Cost)
Digitisechannels
Digitiseprocesses
Digital business
DigitalBusiness
Customer Experience Platform
Employee Engagement Platform
Business Process Automation
Customer Relationship Manager
Data & Analytics
Digital Customer Digital Workplace
Citizen Centred Engagement
IT Innovation
DigitalBusiness
Traditional Engagement
Organisation
Organisation
ICTSystemsProcess
Where we need to be
Digital
Digital
People&
Processes
Where we need to be
Joined Up
Citizen Engagement
LA as a PlatformSmart Cities
Where Eduserv helpsLegacy Model: Digital / Cloud Model:
• Complex IT• Limited Digital• Point applications• Complex Processes
• Digital Service• Streamlined Processes• Cloud Services• IaaS / SaaS
Discovery Design Initial Migrations Additional Migrations
Business Change
IT and Service Change
Digital Transformation
Security & Compliance
How Eduserv helpsLocal Government Change
Culture
Business changeIT transformation
Digital transformationCloud strategy
Business case supportApplication architecture
reviewOrganisational change
Cloud adoption assessment
Digital roadmapSecurity
Business continuity Enterprise architecture
Information management
Experience optimisationCommunity engagement
Business process optimisation
Data solutions
Assured hybrid cloud(CCI / AWS / Azure /
Colocation)Cloud migration
Digital developmentBusiness process
automationInfrastructure managementApplication
managementSecurity management
Database managementDigital health-check
Security health-check
MonitoringPerformance testingArchitectural reviewAccessibility reviewResilience review
Structure Processes Digital
Strategy Delivery & Support
Continual Improveme
ntPlanning
Cloud Professional Services
Hybrid Cloud Services
Managed Services
(Service Desk, NOC & SOC)Professional Services
(Cloud Strategy, Cloud Design, Cloud Migration)
Infrastructure as a Service(i.e. multiple hybrid cloud models)
On-premise Physical Infrastructure
Eduserv Infrastructure
Services
Secure Cloud
Co-location
Platform as a Service(e.g. Exchange, SharePoint, Lync, Sitecore, open source equivalents)
Software as a Service(e.g. see below plus other productivity, enterprise and LoB applications)
CloudConnectors
Third-party Public Clouds
CloudConnectors
Man
aged
Mid
dlew
are/
Platf
orm
Man
aged
Infr
astr
uctu
re
Man
aged
App
licati
on
Networks(Internet, Leased Lines, PSN, GSi, Janet, N3)
Security ServicesNSOC• 24x7 Monitoring - Triage, Alerting, Reporting• Security cleared specially trained staff
• Hybrid IT Ready• Native support for 3rd party cloud’s.
AWS, Box.com, Azure etc.
Hugely flexible deployment models, scaled for big-data and low start up costs
Real-time event correlation that picks up behaviors and characteristics not just events
Robust & rich reporting• GPG-13, PCI, PSN• Entirely customizable and• Enhanced reporting with Tableau
Log Retention and Archiving• Flexible storage options and retention periods• Simple volume based price model
Assurance• PGA accredited• Exclusively UK based, CESG certified Secure
Facilities• ISO 27001• Focused on the Public Sector for 20+ Years
Digital Professional Services
Strategy & Discovery
Planning & Discovery
Optim
isatio
n
Digital Professional Services
Strategy & Discovery
Planning & Discovery
Optim
isatio
n
• Digital Transformation Strategy Consultancy
• Digital Transformation Education
• Digital Health Check
Digital Professional Services
Strategy & Discovery
Planning & Discovery
Optim
isatio
n
• Roadmap Sessions• Business Case Support• Application Architecture Review• Organisational Change Consultancy
Digital Professional Services
Strategy & Discovery
Planning & Discovery
Optim
isatio
n• Experience Optimisation• Community Engagement
Consultancy• Business Process
Optimisation
Digital Engagement Platform
Digital Engagement PlatformBlue Badge Application
Business process automation
Business process automation
Building Communities
Building Communities
Building CommunitiesSocial Support• Enhanced Self Service• Social Support• Customer insights• Customer groups / ideas
Social Connections• Analytics & behaviour• Feedback on services• Drive improvements• Collaboration • Prevention
Citizen Centred Engagement
IT Innovation
EduservHelpingLocal
GovernmentRe-
invention
Thank you
