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How digital technology will change the way we live, work and govern

Dr Sergey FilippovAssociate Director, the Lisbon Council

Government of the Future

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European Digital Forum•A think tank dedicated to growing Europe’s digital economy and empowering tech entrepreneurs•Proposed in Startup Manifesto in October 2013, launched in January 2014 at the World Economic Forum•Led by the Lisbon Council and Nesta, in collaboration with the European Commission’s Startup Europe initiative

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Opening Remarks

Paul HofheinzPresident and Co-Founder, the Lisbon Council

Director, European Digital Forum

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Imagine the future

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Tuesday, 01 January 2030•What if

– today’s emerging technologies had been massively rolled out and adopted?

•Technology– would transform our economy and society

•But it is only a smart tool– to reengineer government, redefine its role, to make it more client-oriented

and user-centric– to develop and deepen democracy, to provide better, more advanced public

services

•In the end– it is a political, not technical paradigm shift

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Fast forward: analogue >> digitalAnalogue Digital

Democracy Political life structured around political partiesVoters cast their ballot at polling station, over regular intervals of time

Ad-hoc social groups, parties, citizens interact and collaborateVoting takes place online, citizens participate in political life in between general elections

Legislation Governing parties, members of parliament produce legislation

Political parties are facilitators, citizens co-legislate

Public services Government is the principal provider of public services – uniform public services by “siloed” departments

Government facilitates and commissions public services – tailor-made public services offered on eGov platforms

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Public services in the digital age

•Today – many public-sector organisations already blend cyber and

physical systems– generic services for mass consumption

•Tomorrow– intelligent public services – “living public services”– Insight-driven, leveraging the power of data analytics,

wrapping around us, learning and adapting– personalisation, automation, context-awareness

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Living public services•Analytical and customised

– Powered by data analytics for decision-making in real time, predicting the user’s needs, voice-operated

•Mobile– Apps on mobile devices, “streamed” to user,

relying on cloud infrastructure

•Offered on platform– Hosted on a cross-agency plug-and-play

platform, uniting users and service providers in a safe, secure and easy-to-access environment

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Public services digital typology•Digitally-supported:

– humans provide the service, technology supports it (law enforcement, justice)

•Digitally-enabled: – humans make value- and judgement-based decisions, technology enables

the service (healthcare, education)

•Digitally-driven: – technology generates and provides the service, humans intervene if

necessary (“background task” – licences, permits)

•Artificial intelligence-led: – technology makes decisions and acts upon them, humans create

framework conditions

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Key principles•Digital by default•User friendliness and inclusiveness•Once-only•No legacy•24/7•Single point of entry•Omni-channel services•Open standards

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Collaborative public services•Citizens demand more digital

– Citizens embrace a digital future. Consumers’ expectations became “liquid,” comparing with “best-in-class.” People demand more from public services

•Collaboration and co-creation– Citizen engagement: Citizens wish to be co-creators and

shapers of tailor-made public services, not passive consumers of generic ones

– Government as a platform: Government shifts away from being a producer, to becoming a broker and a facilitator

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•Openness and availability of data vs Digital potential of public services

– Huge potential for involvement of tech entrepreneurs and digital startups in co-design and delivery of public services

– Especially, digitally-driven services using open data

– Procurement of innovative digital services

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Time for action!

•Strategic, regulatory, technical•European, national, local level•Civil society, (small) businesses•Ambitious vision in eGovernment Action Plan 2016-2020

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Strategic action•Build trust, public participation and collaboration

– Change the mindset, embrace digital future, showcase best practice

•Reengineer internal administrative processes– It is a complete overhaul of public services, not a digital front-

end to existing ones

•Prepare the digitally-savvy public service workforce– Digital skills and entrepreneurship among public servants, who

are moving from performing routine tasks to face-to-face advice

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Regulatory action•Reliable electronic identification (eID)

– Interoperability across services and EU member states

•Pan-European cloud computing solutions– Interoperable cloud computing at EU scale

•Enabling regulatory regime for data analytics– Sufficient flexibility in data protection to unleash data analytics

•Cybersecurity– Overall resilience to cyber attacks is essential; flexible and

adaptable regulation

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Technical action

•Common standards for a GovOS platform– Standard building blocks can be reassembled locally– Open-source basic architecture – customised for specific

needs

•Potential of peer-to-peer technologies– Blockchain technology underpinning virtual currencies– Decentralised technologies complementing centralisation– Government as pioneer in use of new technologies

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Tuesday, 01 January 2030

•e-Residency platforms•Personalised way of doing business and new occupations•Sharing economy•Information-driven world: on screens of wearables and portables•Text and data mining, and data analytics•Technology in medicine and healthcare

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www.europeandigitalforum.euTwitter: @edf_eu

Thank you for your attention!

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Closing Remarks

Bernard Le MassonGlobal Managing Director for Public Service

Accenture