GRBASMH – BILLING AND CASHIER OFFICE SERVICES 2011

SERVICE: Billing and Cashiering

ABOUT THE SERVICE: Caters to all paying patients of different department of Governor Roque B. Ablan Sr. Memorial Hospital

SERVICE COVERAGE: In-Patient

Out-Patient

CONTACT PERSONS: Ruby B. Ancheta, Cashier II

Susan G. Gonzales, Clerk III

Nora B. Malvar, Clerk II

Miljoy Falmarin, Billing Clerk

Theresa Lyn Francisco, Billing Clerk

Haidee Agcaoili, Billing Clerk

Ruth Antonio, Billing Clerk

Naida Calventas, Billing Clerk

REQUIREMENT: Discharge clearance/Charge slips

SERVICE SCHEDULE: Open 24 hours including Saturdays, Sundays and Holidays

HOW TO AVAIL OF THE SERVICE

STEP WHAT THE CLIENT DOES WHAT THE OFFICE DOES DURATION OF

ACTIVITY

1. For In-Patients:

1 a. Pay Patients –

Non-Philhealth

The patient presents 2 copies of discharge

clearance form to the billing section for

computation.

Verifies discharge clearance if duly signed by the different cost

centers. Computes the billing for room and board, laboratory, x-

ray, medicines, supplies used and others supported by charge slips

submitted by different cost centers.

(In accordance with Provincial Revenue Code)

Collects payment and issues official receipt to patient.

3 – 5 minutes

GRBASMH – BILLING AND CASHIER OFFICE SERVICES 2011

Pays bill and receives official receipt.

Client submits discharge clearance to the

nurse on duty and gate pass to the Guard

on duty

Issues gate pass and one copy of discharge clearance and instructs

him/her to give the said clearance to the nurse on duty and the gate

pass to the guard on duty for for release

1 b. Philhealth

Members/

Dependents – Pay

Patients

Presents 2 copies of discharge clearance

form to the billing section for

computation.

Submits Medicare papers to the Philhealth

section

Returns to billing section and pays fees in

excess of Philhealth benefits if there is

any and receives official receipts.

Computes the bill and instructs the patient to submit Philhealth

papers with the billing statement to the Philhealth section wherein

Philhealth clerk fills up the PhilHealth benefits on the billing

statement.

Collects payment in excess of PhilHealth benefits if there is any

and issues official receipts.

Issues gate pass and one copy of discharge clearance for release

3 – 5 minutes

1 c. Philhealth

Members/

Dependents - Charity

Patients

Presents discharge clearance form to

billing section for computation.

Submits Medicare Papers to Philhealth

section.

Returns to billing section.

Computes the bill and instructs the patient to submit Philhealth

papers together with the billing statement to the Philhealth section

wherein Philhealth clerk fills up the Philhealth benefits on the

billing statement.

If there is an excess over Philhealth benefit,

Billing clerk instructs the patient to go back to Medical Social

Worker for reassessment.

Payment of excess depends upon the assessment/evaluation/

classification of the Medical Social Worker

3 – 5 mins

GRBASMH – BILLING AND CASHIER OFFICE SERVICES 2011

Returns to billing section .

Issues gate pass and one copy of discharge clearance for release

1d. Patients with

incomplete PHIC

papers

Patient gets promissory/ guarantor slip Informs the patient that the guarantor must be an employee of the

hospital so that if he fails to submit complete Philhealth papers on

the date promised the guarantor will be liable.

Evaluates guarantor if eligible, if so, gate pass and one copy of

discharge clearance will be issued to the patient for release

3 – 5 mins

1e. For Senior

Citizens who stays at:

Semi-private,

private, suite

room-Non-

Philhealth

Charity Wards

Submits a photocopy of his/her national

ID Card issued by the OSCA- (Sr. Citizen

ID Card)

Submits a photocopy of his/her Senior

Citizen ID card

20 percent discount on the total bill is granted

FREE hospital services

3 minutes

2. For OUT-

PATIENT (OPD)

For every

examination rendered

to patient such as X-

ray, laboratory, CT

Scan, Ultrasoundand

use of hospital

facilities e.g

dressings, syringes,

nebulizer or even use

of oxygen, the

ancilliary personnel

issues charge slips to

patient

Presents 3 copies of charge slip issued for

payment of the corresponding

examination performed

The Billing clerk issues official receipt based on the acrual bill of

the patient, the triplicate copy of the issued charge slip will remain

in hand by the patient to be given back to the cost centers

concerned for the release of the results of examination performed

(e.g lab exams, X-ray and others)

2 minutes