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FRONT OFFICE CASHIERINGAND

PREPARATION OF NIGHT AUDIT

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Forms of PaymentBilling Procedures Cash Handling Guidelines Handling Bills by Credit

Payment by Cheques

Special Billing Instructions

Unpaid Account Balance

Importance of Night Audit in aHotel

Night Process Posting Room and Tax Charges Reconciling Departmental Financial Activities

Goal of Preparing Night Report

Reading the Night Audit

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Forms of Payment

Cash : Most acceptable form of payment but its not

practical considering the volume of cash one has tocarry.

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Credit Card : This is most acceptable and desired form ofpayment in the modern days. It maybe operated manuallywhere the credit form is filled up by the cashier and signature isobtained. In places where there are swipe machines it isconnected through the internet and the amount charged isautomatically debited. However, while accepting paymentsthrough credit cards one must ensure that:

i.The credit card is acceptable by the establishment

ii.Check its floor limit

iii.The card is duly signed by the credit card holder

iv.The validity date mentioned on the card

Forms of Payment (cont.)

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Travellers Cheques : This document is issued by

the bank. The person making payment throughtravellerscheques has to sign once when he obtains

those negotiable instruments from the bank. He has

to sign again when he en-cashes them.

Forms of Payment (cont.)

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Travel AgentsVoucher : This document is issued by the

travel agent to the passenger travelling through thatparticular travel agent. It is made in duplicate where what

the guest is entitled to, is clearly mentioned. The original

copy is given to the guest and the duplicate copy is send

to the hotel. The guest upon checking-in presents theoriginal copy at the reception desk and from then he can

enjoy the services as mentioned in the voucher.

Forms of Payment (cont.)

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Gift Voucher : A voucher is issued by certainestablishment as a sales promotion aid and is to beavailed in a particular establishment/s within astipulated date and time. The entitlement of the holderof the voucher is mentioned on it. Upon presenting thevoucher at the mentioned establishment or outlets the

guest can enjoy the services mentioned therein.

Forms of Payment (cont.)

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Letter of Credit : A

letter issued bydesignated body/ies,who has beenempowered to do sothrough certain

contracts orpackages, to anyindividualsguaranteeingpayments to be

made by the formerupon presenting thebills for the servicesavailed by theindividual and duly

signed by them. This

Forms of Payment (cont.)

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Cheques : are generally not accepted. If in exceptional

cases they are accepted the acceptance has to beauthorized by the Lobby Manager.

Forms of Payment (cont.)

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Foreign Currency : Payment by foreign currency is applicableto foreigners who are residing in the hotels. The required

criterion for acceptance of payment through foreign currencyis the currency has to be acceptable by that currency. Thedocument required from the foreigner guest encashment ofthe currency is his/her passport. While en-cashing the foreigncurrency the cashier must check the prevailing rate of that

currency on that particular date and then calculate theamount payable as per the local currency. Upon encashmentthe cashier would issue a foreign exchange certificate to theguest.

Forms of Payment (cont.)

C

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Billing Procedures: Cash Handling

Guidelines

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Billing Procedures: Cash Handling

Guidelines (cont.)

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Billing Procedures: Handling Bills by Credit

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Billing Procedures: Handling Bills by Credit (cont.)

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Billing Procedures: Handling Bills by Credit (cont.)

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Billing Procedures: Handling Bills by Credit (cont.)

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Billing Procedures: Handling Bills by Credit (cont.)

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Billing Procedures: Payment by Cheques

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Billing Procedures: Payment by Cheques (cont.)

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Billing Procedures: Special Billing Instructions

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Billing Procedures: Unpaid Account Balance

Billing Procedures: Unpaid Account Balance

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Billing Procedures: Unpaid Account Balance

(cont.)

Billing Procedures: Unpaid Account Balance

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Billing Procedures: Unpaid Account Balance

(cont.)

Billing Procedures: Unpaid Account Balance

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Billing Procedures: Unpaid Account Balance

(cont.)

Billing Procedures: Unpaid Account Balance

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Billing Procedures: Unpaid Account Balance

(cont.)

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Importance of Night Audit in a Hotel

mportance o g t u t n a ote

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mportance o g t u t n a ote(cont.)

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Room

and Tax Charges

Ni ht A dit P P ti R

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Night Audit Process: Posting Room

and Tax Charges (cont.)

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Night Audit Process: Posting Room

and Tax Charges (cont.)

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Reconciling Departmental Financial

Activities

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Reconciling Departmental Financial Activities (cont.)

Reconciling Departmental Financial Activities

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Reconciling Departmental Financial Activities

(cont.)

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Goal of Preparing the Night Report

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Reading the Night Audit Report

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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Reading the Night Audit Report (cont.)

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