room Cleaning procedures

In a hotel

Room cleaning procedures

The room attendant can prioritise the rooms

according to occupancy. She would attend to

departure rooms first to prepare them for sale.

She would next attend to those rooms with the

tag “clean my room” left by resident guests

when they leave the room for the day.

She would occupied rooms in last. She would

avoid rooms with a “Do-not-disturb” sign

displayed.

•Knock the door announcing „housekeeping”.

• If there is no answer, after fifteen seconds knock the door the second time announcing “Housekeeping”.

• If there still no answer use the master key to open the floor announcing “Housekeeping” and knocking the door when ajar. When relatively sure that there is no occupant, open the door wide.

•Switch off the room air conditioner or heating. Draw all curtains and open all windows to air the room.

Entering the room:

•Check departure rooms for lost and found items report it immediately to the control dusk.

•Pick guest cloths and hang them in the wardrobe in occupied rooms.

•Empty all ash trays into a waste paper basket in the room. Collect other loose trash on tables and floors and threw them in the waste paper basket checking for guest belongings.

•Check waste paper baskets for guest‟s belongings before emptying them into the trash bag of the maid‟s cart.

•Collect all loose papers and magazines and stack them neatly on the desk.

Guest belonging check

Electrical work-

Faulty air conditioning or heating; fused bulbs; non-

working light and lamps; defective plugs and plug

points, short circuiting of any king; faulty geysers,

mini-bars, microwave ovens, kettles and hairdryers.

Boiler Work-

The supply of hot water in guest bathrooms.

• Check the room for maintenance requirements. And report to the control dusk. The checks include the following:

Maintenance Check

Mechanical work-

Safety boxes; door and window locks.

Plumbing-

Faulty taps; showers; blocked drains and water

closets; WC flushing systems; wall leakages.

Civil works- Any masonry works; seepages; chipped painting.

Carpentry works-

Broken or shaky furniture; broken glass panes and

mirrors; wardrobe doors.

Making the bed

Room Cleaning

1. Place room service trays and trolleys

outside along the corridor wall and call

room service from the room telephone to

clear them.

2. Commence the dusting of all surfaces area

in a clockwise direction in the room with using a

hand dustpan.

3. Use a stiff bristled brush or vacuum

cleaner with the appropriate attachment to

clean upholstered furniture

4. Replace stationary as per standard

numbers prescribed by management.

5. Dust and replace each items on dressers,

bureaus and desks.

6. Clean lamp shades with a feather duster.

Lift lamps and clean under the base.

Replace lamps and adjust the lamp shades.

7. Disinfect the telephone mouthpiece with Dettol,

Wipe with damp cloth and check phone for the dial

tone.

7. Clean the mirror with a dry cloth first and then with

a damp newspaper to make it sparkling.

9. Dust the wardrobe, shelves, hangers and rods.

Supply new laundry bags and replace missing

hangers.

10. Clean window curtains.

11. Clean all picture frames

12. Clean floor heaters or air conditioning units.

Bathroom cleaning 1. Open windows.

2. Shake out all soiled bathroom linen and deposit in

the trash bag of maid cart.

3. Collect trash from bathroom dustbin deposit them

into maid‟s cart.

4. Clean the ceiling and air conditioning vents for

cobwebs.

5. Wipe bulbs and check it‟s working.

6. Wipe down tile wall using a sponge or damp cloth.

7. Clean mirror.

8. Clean wash basin counter with a wet sponge and

dry sponge.

9. Wipe dry the shower curtain with a sponge.

Scrub and clean.

10.Scrub the toilet bowl and bidet using special

brush.

11.Replenish fresh bath linen.

12.Scrub the floor with mop.

13.Finally close the window, shut all lights and

close bathroom door.

• Close windows.

• Vacuum the carpets.

• Arrange furniture if necessary

• Switch on the air conditioning or heating.

• Have a last look at the room referring to the checklist for the completion of work.

Final cleaning

Thank you

Presented by, Jasna Thilayil