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MK-92ADPTR113-00
Hitachi Server Adapter for the SAP HANA Cockpit
User’s Guide
v01.0.0
Requirements and Installation
Contents
Getting Help
Operations
FASTFIND LINKS
©2016 Hitachi, Ltd. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means,
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provided that any such copy is (i) created as an essential step in utilization of the software as
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Hitachi reserves the right to make changes to this material at any time without notice and assumes
no responsibility for its use. The materials contain the most current information available at the time
of publication.
Some of the features described in the materials may not be currently available. Refer to the most
recent product announcement for information about feature and product availability, or contact
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Contents 3
Hitachi Server Adapter for the SAP HANA Cockpit v01.0.0 User’s Guide
Contents
Contents ........................................................................................ 3
Preface .......................................................................................... 7
Intended Audience ..................................................................................... 8
Related Documents .................................................................................... 8
Release Notes ........................................................................................... 8
Document Conventions .............................................................................. 9
Getting Help ............................................................................................ 10
Comments .............................................................................................. 10
1 Requirements and Installation .................................................... 11
Required Hardware .................................................................................. 12
Server Hardware Requirements ....................................................................... 12
Hitachi Compute Hardware Requirements ........................................................ 12
Required Software ................................................................................... 12
Operating Systems ................................................................................... 12
Adapter Management Server Operating System ............................................... 12
HANA Database Operating System .................................................................. 12
Required Pre-operation ............................................................................ 13
Installing and Configuring HCSM ..................................................................... 13
4 Contents
Hitachi Server Adapter for the SAP HANA Cockpit v01.0.0 User’s Guide
Configuring CB500 or CB2500 for HCSM .......................................................... 13
Configuring HCSM .......................................................................................... 15
Distribution Package ................................................................................ 15
Installing and Uninstalling......................................................................... 15
Installation Overview ...................................................................................... 15
Installation Procedure ..................................................................................... 16
Uninstallation ................................................................................................. 27
2 Architecture ................................................................................. 29
3 Operations ................................................................................... 31
Launching the UI for Hitachi Adapter for SAP HANA Cockpit ........................ 32
Discovering a HANA Instance .................................................................... 33
Input Parameters ........................................................................................... 34
Discovering a HANA Host.......................................................................... 35
Input Parameters ........................................................................................... 35
Configuring HCSM .................................................................................... 37
Alerts ...................................................................................................... 38
4 Reports ........................................................................................ 41
Server Report .......................................................................................... 42
Chassis Report ......................................................................................... 45
Switch Module Report .............................................................................. 47
Fan Module Report................................................................................... 48
Power Supply Module Report .................................................................... 49
Server Workload Report ........................................................................... 50
5 Logging, Troubleshooting, and Error Messages ........................... 53
Logging .................................................................................................. 54
Log Generation and Rotation .......................................................................... 54
Troubleshooting ....................................................................................... 55
Contents 5
Hitachi Server Adapter for the SAP HANA Cockpit
Error Messages ........................................................................................ 56
Preface 7
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Preface
Intended Audience
Related Documents
Release Notes
Document Conventions
Getting Help
Comments
8 Preface
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Note Your use of the Hitachi Server Adapter for the SAP HANA
Cockpit and all other Hitachi Data Systems products is governed by the terms of your agreements with Hitachi Data Systems.
Intended Audience
This document is intended for users of the Hitachi Server Adapter for the SAP HANA Cockpit: SAP HANA database administrators, storage administrators, and
architects implementing a backup, recovery, and cloning solution for SAP HANA databases. Ideally, readers should have a solid understanding of the
architecture, administration, and backup and recovery concepts of SAP HANA databases.
Related Documents
Name Description
Hitachi Compute Systems Manager User Guide (MK-91HC194-xx)
A guiding document to get started with Hitachi Computer Systems Manager (HCSM)
SAP HANA Administration Guide Describes all administrative tasks related that SAP HANA system
administrators perform regularly and on demand.
Release Notes
You can find release notes on the documentation CD. Release notes contain requirements and more recent product information that this manual may not fully describe. Be sure to review the release notes before installation.
Preface 9
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Document Conventions
This document uses the following typographic conventions:
Convention Description
Bold Indicates text on a window, other than the window title, including menus, menu options, buttons, fields, and labels
Example: Click OK.
Italic Indicates a variable, which is a placeholder for actual text provided by the user or system
Example: copy source-file target-file
Note: Angled brackets (<>) also indicate variables.
screen/code Indicates text on the screen or that you enter Example: # pairdisplay -g oradb
<> angled brackets
Indicates a variable, which is a placeholder for actual text provided by the user or system
Example: # pairdisplay -g <group>
Note: Italic font also indicates variables.
[ ] square brackets
Indicates optional values
Example: [a | b] indicates that you can select a, b, or nothing.
{ } braces Indicates required or expected values
Example: { a | b } indicates that you must select either a or b.
| vertical bar Indicates a choice between two or more options or arguments Examples:
[a | b] indicates that you can select a, b, or nothing.
{ a | b } indicates that you must select either a or b.
This document uses the following icons to draw attention to information:
Icon Label Description
Note Calls attention to important and/or additional information
Tip Provides helpful information, guidelines, or suggestions for performing tasks more effectively
10 Preface
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Icon Label Description
Caution Warns the user of adverse conditions and/or
consequences (for example, disruptive operations)
WARNING Warns of severe conditions and/or consequences (for example, destructive operations)
Getting Help
The Hitachi Data Systems Support Center staff is available 24 hours a day, seven days a week. Provisions for patches and fixes are restricted to normal
business hours, 8 a.m. to 5 p.m. PST.
To reach us, please visit the support website for current telephone numbers
and other contact information: http://www.hds.com/services/support/. If you purchased this product from an authorized HDS reseller, contact that reseller for support.
Before calling the Hitachi Data Systems Support Center, please provide as much information about the problem as possible, including:
The circumstances surrounding the error or failure.
The exact content of any error messages displayed on the host systems.
Comments
Please send us your comments on this document: [email protected]. Include the document title, number, and revision, and refer to specific sections and paragraphs if possible. Thank you! (All comments become the property of
Hitachi Data Systems Corporation.)
Requirements and Installation 11
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Requirements and Installation
Required Hardware
Required Software
Operating Systems
Required Pre-operation
Distribution Package
12 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Required Hardware
Server Hardware Requirements
Item Requirements
CPU Pentium 4 or more
Memory 2 gigabytes or more
Graphics 800x600, 16-bit color or more
HDD Capacity 1 gigabyte or more
Supported HBAs
All the HBAs certified by Microsoft on the OS are supported.
Hitachi Compute Hardware Requirements
Requirements Version
Hitachi Compute Chassis 500 A0241-B-9901
Hitachi Compute Chassis 2500 A0130-E-1137
Required Software
HCSM v8.4.0
SAP HANA Windows Client 1.0.112 and above
Operating Systems
Adapter Management Server Operating System
OS Version Supported
Windows 2012 R2 Yes
HANA Database Operating System
OS Version Supported
Redhat Enterprise Linux 6.6-HANA SPS10 Scaleup-Single container
Yes
SuSE Linux 11.3-HANA SPS10 Scaleup-Single
container
Yes
SuSE Linux 11.3-HANA SPS11 Scaleup-Single container
Yes
SuSE Linux 12.0-HANA SPS11 Scaleup-Single container
Yes
Requirements and Installation 13
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
HANA Volumes
Volume Name Volume Type Supported
OS LVM Yes
OS Plain LUN Yes
Data, Log, and Share LVM Yes
Data, Log, and Share Plain LUN No
Required Pre-operation
Installing and Configuring HCSM
Before the Hitachi Adapter can be installed, you must install and configure
Hitachi Compute Systems Manager (HCSM) for blade servers.
For more information, see the Hitachi Command Suite: Compute Systems
Manager User Guide (MK-91HC194-08).
Configuring CB500 or CB2500 for HCSM
1. Access the Hitachi Compute Blade chassis by entering the appropriate IP
address of the management Module (SVP) into your web browser.
14 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
2. Under the Administration tab, select the HCSM option in the left-hand navigation pane. Ensure that HCSM is enabled in the HCSM Services
tab. Also ensure that the IP address and Port number are correct.
3. Next, navigate to the HCSM Services tab, and then configure a HCSM
host. Provide the appropriate IP address and Port number.
An HCSM service must be configured on each Hitachi Compute Blade 500 management module (Chassis SVP) and properly configured with the
appropriate HCSM Server IP address and port number.
4. After you make these configuration changes, select Confirm to ensure
that the settings are saved to the management module (SVP).
Requirements and Installation 15
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Configuring HCSM
Click the HCSM button under the Server tab of the web application. Then provide the following information:
HCSM IP Address. The IP address of the Hitachi Compute Systems
Manager that the Hitachi Server Adapter for the SAP HANA Cockpit uses to gather information about compute blade platforms.
HCSM Port. The port number for HCSM.
HCSM Username. User name for logging into HCSM.
HCSM Password. The password for the user entered in the previous field.
HCSM Protocol. The protocol (http or https) for communicating with HCSM.
After entering the parameters, click Ok to submit the configuration request. If
the parameters are valid, a success message appears.
Distribution Package
The distribution packages for the Hitachi Server Adapter for the SAP HANA Cockpit contain the following:
Installer for x64 ("Hitachi-HANAServerAdapter-Setup(01.0.0)-(x64)-
01.exe").
Each installer package contains the following:
Hitachi HANA Management Web Service
Delivery Unit for the Hitachi Server Adapter for the SAP HANA Cockpit
Installing and Uninstalling
Installation Overview
Installation includes the following items.
Installation Item Location
Hitachi HANA Management Service Windows management server
Delivery unit of Hitachi Storage for SAP HANA Cockpit adapter
Import the delivery unit to the SAP HANA Cockpit
16 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Installation Procedure
1. Installing the HANA Management Service on the Windows
Management Server
On a supported Windows host, install the Hitachi Storage Adapter for the SAP HANA Cockpit by running this program:
Hitachi-HANAServerAdapter-setup(01.0.0)-(x64).exe
The installer adds two main components:
The adapter, located in C:\Program Files\Hitachi\Hitachi HANA Management Service\deliveryunit.
A Windows service named Hitachi HANA Management Service.
First, install the Hitachi HANA Management Service by running the installer as seen in the images beginning on the next page:
22 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Then verify the installation by navigating to Control Panel>Programs and Features. If the program installed successfully, it appears in this list.
To verify that the service is running, navigate to Start>Run>mstsc, and then verify that the status of Hitachi HANA Management Service is Running.
2. Importing the delivery unit to the SAP HANA Cockpit
After you install Hitachi HANA Management Service on the Windows
management server, import the delivery unit to the SAP HANA Cockpit:
This operation requires the following roles for the on the Cockpit (client) side:
sap.hana.admin.roles::Administrator
Requirements and Installation 23
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
sap.hana.uis.db::SITE_DESIGNER
sap.hana.xs.admin.roles::HTTPDestAdministrator
sap.hana.xs.lm.roles::Administrator
To import the delivery unit, follow these steps:
1. Log in to Cockpit.
2. Access SAP HANA Application Lifecycle Management>Manage Products and Delivery Units.
3. Click Delivery Units>Import, as you see below.
4. Select the delivery unit file (HANA_ADAPTER_DU-hds.com.tgz) from
C:\Program Files\Hitachi\Hitachi HANA Management Service\deliveryunit on the HANA management server.
5. After you install the delivery unit, the screen below appears so that you can see the tile that represents the adapter.
24 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
3. Configuring the SAP HANA Cockpit
Next, configure the transport service on the SAP HANA Cockpit.
1. Log in to Cockpit>XS Artifact Administration.
2. On the XS Artifact Administration screen, type HitachiHanaService to
find the httpdest file as shown below.
3. Click the Edit button if you wish to modify the httpdest file by changing
the IP address and port of the Hitachi HANA Management service.
Requirements and Installation 25
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
If the name of the target system is not “HIT” (default name), then it is not allowed to edit the http destination directly. In this case, extend the http destination, and then edit by following the steps below:
1. Click Extend on the bottom right of the screen.
2. If this is the first time that you are installing the adapter, click New Package, and then provide the extension package and the extension
name. Otherwise, select an existing package. Then click Create Extension.
26 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
3. Click Edit on the bottom of the screen that shows the new extension of the HTTP destination.
Requirements and Installation 27
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Uninstallation
To uninstall the Windows service, follow these steps:
1. Go to Control Panel>Programs and Features, and then choose Hitachi HANA Management Service.
2. Right-click and select Uninstall.
28 Requirements and Installation
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
To uninstall the delivery unit, follow these steps:
1. Go to HANA Cockpit>SAP HANA Application Lifecycle
Management>Manage Products and Delivery Units.
2. Select HANA_Adapter_DU (hds.com), and then click Delete.
Architecture 29
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Architecture
The SAP HANA Cockpit is an SAP Fiori Launchpad site that provides you with a
single point of access to a range of web-based applications for the online administration of SAP HANA. You access the SAP HANA Cockpit through a web
browser. The Hitachi Server Adapter for the SAP HANA Cockpit runs as a cockpit web application. This adapter provides discovery, monitoring, and additional reports
for server management. Specifically, the adapter does the following:
Allows users to discover Hitachi blades.
Allows users to monitor Hitachi blades.
Allows users to check the HANA system workloads with Hitachi blades.
Generates reports (for example, management module, fan module,
switch module, power supply module).
Generates alerts for the health status of Hitachi blade and chassis.
Operations 31
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Operations
Launching the UI for Hitachi Adapter for SAP HANA Cockpit
Discovering a HANA Instance
Discovering a HANA Host
Configuring HCSM
Alerts
32 Operations
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Launching the UI for Hitachi Adapter for SAP HANA Cockpit
Before you perform any operations or generate any reports, launch the user
interface for Hitachi Adapter for SAP HANA Cockpit by following these steps:
1. After you install the Hitachi Adapter for SAP HANA Cockpit, open the cockpit by navigating to the following link from the Windows management server:
http://172.17.37.142:8010/sap/hana/admin/cockpit (The IP address in this link is an example. Replace it with your own.)
2. Log in as a system user for SAP HANA.
3. Once you are logged in, select Hitachi Adapter for the SAP Cockpit.
Operations 33
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Discovering a HANA Instance
HANA Instance discovery registers the provided HANA instance with a HANA host on the inventory of the management web service.
To discover a HANA instance, follow these steps:
1. After you log in to the UI, click the + sign next to HANA Instances on the
upper left of the UI.
34 Operations
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
2. Provide information for the parameters listed below, as shown in the following screenshot.
You can perform subsequent management operations by using the result of this
discovery feature.
Input Parameters
Name Type Description
Instance Host Name
String The DNS name or IP of the master host
HANA Instance Number
Integer The instance number of this HANA system
HANA User Name String The user name of this HANA system
HANA Password SecureString The password of this HANA system
Operations 35
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Discovering a HANA Host
After you discover a HANA instance, you can discover all hosts of the specified HANA instance. This feature registers the related HANA hosts on the inventory
of the management web service.
To discover a HANA host, follow these steps:
1. Click on HANA Host.
2. Click on Discover Host on the left under Actions.
You can perform subsequent management operations by using the result of this
discovery feature. Provide the ssh user credential that has root privilege. The adapter can then scan the host and map it with the registered Hitachi blade
server on HCSM.
Input Parameters
Name Type Description
Host Name String The DNS name or IP of the master host
SSH User Name String The SSH user name of this HANA host
SSH Password SecureString The SSH password of this HANA host
Operations 37
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Configuring HCSM
To configure HCSM, click the Compute tab of the web application, and then select Configure HCSM on the left. Provide the following parameters:
1. HCSM IP Address: Provide the IP address of the Hitachi Compute Systems Manager that the Hitachi Server Adapter for the SAP HANA Cockpit is to use to
gather information about compute blade platforms.
2. HCSM Port: Provide the port for the HCSM.
3. HCSM Username: Provide the user name to be used to log into the HCSM.
4. HCSM Password: Provide the password for the user entered in the previous field.
5. HCSM Protocol: Provide the protocol (http or https) to be used to communicate with the HCSM.
After you provide the parameters, click Ok to submit the configuration request.
Then, a success message displays if the provided parameters are valid.
38 Operations
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Alerts
Alerts appear at the top tab of the home page for the Hitachi Server Adapter
for the SAP HANA Cockpit. To refresh the information, you may either click the circular arrow in the upper right corner of the UI or use the refresh button of your browser.
The following alerts are preconfigured into the Hitachi Server Adapter for the SAP HANA Cockpit.
Metric Type Alert
Type
Condition Message
Server Health Success Health status
is NORMAL
Server <serverserialnumber>
is healthy.
Server Health Error Health status is FAIL
Server <serverserialnumber> is not healthy.
Server Health Warning Health status is WARNING
Server <serverserialnumber> health status has warnings.
Chassis Health Success Health status is NORMAL
Chassis <chassisname> is healthy.
Chassis Health Error Health status is FAIL
Chassis <chassisname> is not healthy.
Chassis Health Warning Health status is WARNING
Chassis <chassisname> health status has warnings.
Operations 39
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Metric Type Alert
Type
Condition Message
SwitchModule Health
Success Health status is NORMAL
The switch module in slot <slotNo> of chassis
<chassisUniqueKey> is healthy.
SwitchModule Health
Error Health status is FAIL
The switch module in slot <slotNo> of chassis
<chassisUniqueKey> is not healthy.
SwitchModule Health
Warning Health status is WARNING
The switch module in slot <slotNo> of chassis
<chassisUniqueKey> health status has warnings.
PowerSupplyModule Health
Success Health status is NORMAL
The power supply module in slot <slotNo> of chassis
<chassisUniqueKey> is healthy.
PowerSupplyMod
ule Health
Error Health status
is FAIL
The power supply module in
slot <slotNo> of chassis <chassisUniqueKey> is not healthy.
PowerSupplyMod
ule Health
Warning Health status
is WARNING
The power supply module in
slot <slotNo> of chassis <chassisUniqueKey> health status has warnings.
ManagementModule Health
Success Health status is NORMAL
The management module in slot <slotNo> of chassis <chassisUniqueKey> is healthy.
ManagementModule Health
Error Health status is FAIL
The management module in slot <slotNo> of chassis <chassisUniqueKey> is not healthy.
ManagementModule Health
Warning Health status is WARNING
The management module in slot <slotNo> of chassis <chassisUniqueKey> health status has warnings.
FanModule Health
Success Health status is NORMAL
The fan module in slot <slotNo> of chassis <chassisUniqueKey> is
healthy.
40 Operations
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Metric Type Alert
Type
Condition Message
FanModule Health
Error Health status is FAIL
The fan module in slot <slotNo> of chassis <chassisUniqueKey> is not healthy.
FanModule Health
Warning Health status is WARNING
The fan module in slot <slotNo> of chassis <chassisUniqueKey> health status has warnings.
ManagementModule Power
Warning Power status is WARNING
The management module in slot <slotNo% of chassis <chassisUniqueKey> is powered off.
PowerSupplyModule Power
Warning Power status is WARNING
The powersupply module in slot <slotNo> of chassis <chassisUniqueKey> is
powered off.
SwitchModule Power
Warning Power status is WARNING
The switch module in slot <slotNo> of chassis <chassisUniqueKey> is
powered off.
Reports 41
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Reports
Server Report
Chassis Report
Switch Module Report
Fan Module Report
Power Supply Module Report
Server Workload Report
42 Reports
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Server Report
To generate a server report, follow these steps:
1. Click on the Compute tab.
2. Click on Overview.
This report shows the following information for this specified server blade that
acts as a HANA host and has registered into the HCSM.
Property Description
Unique Key Server unique key
Serial Number Server serial number
Product Number Server product number
Manufacturer Name of the manufacturer
UUID UUID
Partition No Partition number
Primary Slot Primary slot number of this partition
Partition Width Number of server modules in this partition
Slot Width Slot width
Blade Number Blade number
Slot Number Slot number
Partition Valid Validation of partition (TRUE, FALSE)
Health Status Health status (NORMAL,
WARNING, FAIL, UNKNOWN)
Reports 43
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Property Description
Maintenance Mode Maintenance mode status (TRUE, FALSE)
Status Server status (Running, Stopped, Unknown)
Last Refreshed Timestamp for the last refresh
Number of Error Alerts Error count
Number of Warning Alerts Warning count
Number of Information Alerts Information count
Cpu Name CPU name
Cpu Frequency (MHz) CPU frequency
Lid Status LID status (ON, OFF, BLINKING, SLOW_BLINKING, FAST_BLINKING,
UNKNOWN)
Lid Color LID color (BLUE, GREEN, RED, ORANGE, UNKNOWN)
LOM DHCP Enable LOM DHCP enable status (TRUE, FALSE)
LOM IP Address LOM (BMC) IP address (IPv4)
LOM Subnet Mask LOM (BMC) Subnet mask (IPv4)
LOM Default Gateway LOM (BMC) Default gateway (IPv4)
Current FW Version Version of firmware that is currently running
Current LOM Version Version of LOM that is currently running
Current EFI Version Version of EFI that is currently running
Updating FW Version Version of firmware that is applied after the server is reboot
Updating LOM Version Version of LOM that is applied after the server is reboot
Updating EFI Version Version of EFI that will be applied after the server is reboot
Remote Console Url URL of the remote console
WWN Type Type of WWN (Original, Additional, Unknown)
MAC Type Type of WWN (Original, Additional, Unknown)
OS Mode OS mode of the server (Basic, HVM, Unknown)
Firmware Restart Required Whether the firmware requires an restart for updating (TRUE, FALSE)
NM Cold Standby The blade is an active or standby blade in N+M Group (TRUE, FALSE)
LP ID LPAR manager ID
LP Status LPAR manager status (Running, Stopped, Unknown)
44 Reports
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Property Description
LP VNIC System No LPAR manager VNIC System No. Note: This tag is not generated when LPAR
manager plug-in is not registered or disabled.
When the OS mode is set to HVM and the target LPAR manager is managed as a licensed
resource, this value is retrieved. Otherwise, this value is set to -1.
Reports 45
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Chassis Report
To generate a chassis report, follow these steps:
1. Click on the Compute tab.
2. Click on Management.
This report shows the following information for the chassis of the specified server blade that acts as a HANA host and is registered with HCSM.
Property Description
Chassis Unique Key Chassis unique key
Slot No Slot number
Install Status Installation status
Active Whether the chassis is active
Power Status Power status
Health Status Health status
Maintenance Mode Maintenance mode
Model Number Model number
Lid Status Lid status
Firmware Version Firmware version
Dictionary Version Dictionary version
Parameter Version Parameter version
SVP IP Address SVP IP address (IPv4 or IPv6)
SVP Subnet Mask SVP subnet mask (IPv4)
46 Reports
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Property Description
SVP Default Gateway SVP default gateway (IPv4 or IPv6)
Maintenance IP Address
Maintenance IP address
Maintenance Subnet Mask
Maintenance subnet mask
Maintenance Default Gateway
Maintenance default gateway
Reports 47
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Switch Module Report
To generate the switch module report, follow these steps:
1. Click on the Network tab.
2. Click on Switch.
This report shows the following information for the switch modules of the
chassis of the specified server blade that acts as a HANA host and is registered with HCSM.
Property Description
Slot No Slot number
Chassis Unique Key Chassis unique key
Switch Unique Key Switch unique key
Serial Number Serial number
Install Status Install status (INSTALL, NOT_INSTALL, NA)
Power Status Power status (OFF, ON, UNKNOWN)
Health Status Health status (NORMAL, WARNING, FAIL, UNKNOWN)
Maintenance Mode Maintenance mode status (TRUE, FALSE)
48 Reports
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Fan Module Report
To generate a fan report, follow these steps:
1. Click on the Compute tab.
2. Click on Fan.
This report shows the following information for the fan modules of the chassis of the specified server blade that act as a HANA host and has been registered
into the HCSM.
Property Description
Chassis Unique Key Chassis unique key
Slot No Slot number
Install Status Install status (INSTALL, NOT_INSTALL, NA)
Power Status Power status (OFF, ON, UNKNOWN)
Health Status Health status (NORMAL, WARNING, FAIL, UNKNOWN)
Reports 49
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Power Supply Module Report
To generate a power supply report, follow these steps:
1. Click on the Compute tab.
2. Click on Power Supply.
This report shows the following information for the power supply modules of
the chassis of the specified server blade that act as a HANA host and has been registered into the HCSM.
Property Description
Chassis Unique Key Chassis unique key
Slot No Slot number
Install Status Install status (INSTALL, NOT_INSTALL, NA)
Product Name Product name
Model Number Model number
Serial Number Serial number
Power Status Power status (OFF, ON, UNKNOWN)
Health Status Health status (NORMAL, WARNING, FAIL, UNKNOWN)
50 Reports
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Server Workload Report
To generate a server workload report, follow these steps:
1. Click on the HANA Host tab.
2. Click on Overview.
This report shows the following information for the current workload of the specified server blade that acts as a HANA host and has been registered into
the HCSM.
Property Description
HANA Host Host name
Platform The OS of this HANA host
Manufacturer The manufacturer of this HANA host
Total Memory (GB) The total memory size (GB)
Total Memory Used on Host (GB)
The total used memory size on this host (GB)
Percentage of Memory Used on Host
The percentage of used memory on this host
Memory Used by SAP HANA Database (GB)
The percentage of memory used by SAP HANA database (GB)
Allocation limit (GB) Allocation limit (GB)
Percentage of busy CPUs (user + system)
Percentage of busy CPUs (user + system)
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Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Property Description
Average number of CPUs busy with user activities
Average number of CPUs busy with user activities
Average number of CPUs waiting for I/O
Average number of CPUs waiting for I/O
Average number of CPUs busy with system activities
Average number of CPUs busy with system activities
Average number of CPUs busy with user activities
Average number of CPUs busy with user activities
Memory allocated by SAP HANA database
(GB)
Memory allocated by SAP HANA database (GB)
Memory used by SAP HANA database (GB)
Memory used by SAP HANA database (GB)
Percentage of allocation limit used
Percentage of allocation limit used
Total memory on host Total memory on host
Percentage of memory used on host
Percentage of memory used on host
Amount of free swap space (in GB)
Amount of free swap space (in GB)
Amount of used swap space
Amount of used swap space
Time of workload snapshot
The timestamp of the workload snapshot
Used Memory/Allocation Limit (GB)
On Host
Used memory/allocation limit on this host
Database
Resident/Physical Memory (GB)
On Host
The memory used by the database resident/the
total physical memory on this host
Data Volume Size/Total Disk Size (GB)
On Host
The used disk space of data volume/total disk space of data volume on this host
Log Volume Size/Total
Disk Size (GB)
On Host
The used disk space of log volume/total disk space
of log volume on this host
Trace Volume Size/Total Disk Size (GB)
On Host
The used disk space of trace volume/total disk space of trace volume on this host
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Logging, Troubleshooting, and Error Messages
Logging
Troubleshooting
Error Messages
54 Logging, Troubleshooting, and Error Messages
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Logging
Find log files in this location:
[Installed drive]\Program Files\Hitachi\HitachiHANAAdapter\Log
The adapter supports the following logging levels:
NORMAL
VERBOSE
MINIMAL
The default logging level is NORMAL. You can change the logging level in the
HiHanaWebService.Config file in the installation folder as shown below:
Log Generation and Rotation
Multiple log generation and rotation of the adapter log files create multiple log
files. The active log filename is hiHANA.log.
The log generation and rotation of the adapter log files allow you to do the following:
Log multiple processes to the same file.
Determine the maximum number of consecutive files by using a user-specified parameter or a system default.
Rotate the current or active log file by incrementing the log file name, appending consecutive numbers that start from zero to a user-specified
limit or a system default.
Log the entries that are written to a temporary file when the log file is locked at the time of the rotation. The backup file is created, and
rotation stops. After the log file is unlocked, rotation continues, but the temporary files are not deleted. The temporary file name is
hiHANA.log.tmp.
Specify a maximum log file size in hilogger.config by creating a key
called [MaxFileSize] in a separate line. The minimum value is 5MB, and the maximum value is 100MB.
If [MaxFileSize] is not specified in hilogger.config, the default value is
10MB.
If [MaxFileSize] is out of range, the default value is 10MB.
Specify a maximum backup log file in hilogger.config by creating a
key call [MaxBackupIndex] on a separate line. The minimum value is 1,
and the maximum value is 255.
If [MaxBackupIndex] is not specified in hilogger.config, the
default value is 5.
Logging, Troubleshooting, and Error Messages 55
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
If the [MaxBackupIndex] value is out of range, it defaults to 5.
Troubleshooting
Symptom Recommended Action
The Config HCSM
fail to connect to the
HCSM server. They
display ”invalid
username/password.
”
Ensure that the credentials supplied are correct.
A HCSM server call
failed for the
operation.
Do the following:
Check the HiHANA.log for the cause of the error, as
described in the Error Messages section.
Change the log level to VERBOSE, and then retry the
operation.
The HCSM Config
fails to connect to
the HCSM server.
They display
Invalid protocol
when using the
HTTPS protocol to
communicate with a
HCSM server that
has a self-signed
SSL certification.
When you use
Internet Explorer to
access the HCSM
web page by HTTPS
on the same
machine, Internet
Explorer displays
Certificate Error.
Gain trust in the self-signed SSL certification by executing
the following steps:
1. Use Internet Explorer to browse the HCSM webpage
whose certificate you want to trust. For example:
https://<HCSMIPaddress>:22018/ComputeSystemsManag
er/index.jsp)
2. When the message There is a problem with this
website's security certificate appears, choose
"Continue to this website (not recommended)."
3. Click Certificate Error at the right of the address bar,
and then select View Certificates.
4. Click Install Certificate. Go to the wizard, and then
click Next.
5. On the following page, select Place all certificates in
the following store.
6. Click Browse, select Trusted Root Certification
Authorities, and then click OK.
7. Back in the wizard, click Next, and then click Finish.
8. If a Security Warning message appears, click Yes.
9. Shut down all running instances of Internet Explorer, and
then restart Internet Explorer.
The HCSM's SSL certificate should now be
trustworthy.
56 Logging, Troubleshooting, and Error Messages
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Symptom Recommended Action
Invalid port Check the HCSM port number.
Invalid IP or port Check the HCSM IP address and port number.
Error Messages
E590001
Error Message
ID E5900001
Error Message
Text Invalid username or password. Check and try again.
Explanation Error occurred while using the specified username and password.
Recommended
Action Ensure that the username and password are valid.
E5900002
Error Message
ID E5900002
Error Message
Text Error occurred while getting the version.
Explanation Error occurred while getting the version number.
Recommended
Action
Ensure that version.txt is located on the
installation directory and that it includes the version
number and build number.
E5900003
Error Message
ID E5900003
Error Message
Text Error occurred while discovering the hana instance.
Explanation Error occurred while discovering the specified HANA instance.
Recommended
Action
Ensure that the provided parameters (instance number, IP) of this HANA instance are valid.
E5900004
Error Message
ID E5900004
Error Message
Text
Error occurred while splitting the snapshot pair from the specified subsystem.
Explanation Error occurred while splitting the COW/HTI snapshot pair.
Logging, Troubleshooting, and Error Messages 57
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Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error
message in the HiStor API log.
E5900005
Error Message
ID E5900005
Error Message
Text
Error occurred while getting HTI pools by storage serial.
Explanation Error occurred while splitting the HTI pool.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error
message in the HiStor API log.
E5900006
Error Message
ID E5900006
Error Message
Text
Error occurred while creating storage snapshot by using HTI.
Explanation Error occurred while creating the storage snapshot by using HTI.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error
message in the HiStor API log.
E5900007
Error Message
ID E5900007
Error Message
Text Error occurred while discovering the hana host.
Explanation Error occurred while discovering the HANA host
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters (host name, SSH username, and password) are valid.
E5900008
Error Message
ID E5900008
Error Message
Text Error occurred while saving the HCSM config.
Explanation Error occurred while saving the HCSM config.
Recommended
Action
Ensure that the input parameters (HCSM IP, port,
username, password, protocol) are valid.
58 Logging, Troubleshooting, and Error Messages
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E5900009
Error Message
ID E5900009
Error Message
Text
Error occurred while creating storage replication by using shadow image.
Explanation Error occurred while creating storage replication by
using ShadowImage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error
message in the HiStor API log.
E5900010
Error Message
ID E5900010
Error Message
Text Error occurred while reverting the storage snapshot.
Explanation Error occurred while reverting the storage snapshot.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900011
Error Message
ID E5900011
Error Message
Text Error occurred while getting server by serial.
Explanation Error occurred while getting server by serial.
Recommended
Action Check whether HCSM is managing the server.
E5900012
Error Message
ID E5900012
Error Message
Text Error occurred while getting chassis by server serial.
Explanation Error occurred while getting chassis by server serial.
Recommended
Action Check whether HCSM is managing the server.
E5900013
Error Message
ID E5900013
Error Message
Text Error occurred while getting switch by server serial.
Logging, Troubleshooting, and Error Messages 59
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Explanation Error occurred while getting switch by server serial.
Recommended
Action Check whether HCSM is managing the server.
E5900014
Error Message
ID E5900014
Error Message
Text
Error occurred while getting power supply by server serial.
Explanation Error occurred while getting power supply by server serial.
Recommended
Action Check whether HCSM is managing the server.
E5900015
Error Message
ID E5900015
Error Message
Text Error occurred while getting server serial.
Explanation Error occurred while getting server serial.
Recommended
Action
Ensure that the account used for discovering the host has root privileges.
E5900016
Error Message
ID E5900016
Error Message
Text Error occurred while getting hana instances.
Explanation Error occurred while getting HANA instances.
Recommended
Action
Check the network connection/environment between the management server and the HANA instance.
Ensure that the HANA instances are up.
E5900017
Error Message
ID E5900017
Error Message
Text Error occurred while getting hana hosts.
Explanation Error occurred while getting HANA hosts.
Recommended
Action
Check the network connection/environment between the management server and the HANA
host. Make sure that the HANA hosts are up.
Ensure that the DNS name for the HANA host discovery is correct.
60 Logging, Troubleshooting, and Error Messages
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E5900018
Error Message
ID E5900018
Error Message
Text
Error occurred while getting the luns of a specifed hana host.
Explanation Error occurred while getting the LUNs of a specified
HANA host.
Recommended
Action
Ensure that the account used for discovering the host has root privileges.
E5900019
Error Message
ID E5900019
Error Message
Text
Error occurred while getting the storage snapshots by instance host name.
Explanation Error occurred while getting storage snapshots by
instance host name.
Recommended
Action
Check the log for the HANA management web service for the details. If the data store is damaged, repair the installation.
E5900020
Error Message
ID E5900020
Error Message
Text
Error occurred while getting the storage by hana host.
Explanation
Error occurred while getting the storage by HANA host.
Recommended
Action
Check whether you discover the storage for the specified HANA host first.
E5900021
Error Message
ID E5900021
Error Message
Text Error occurred while getting the server by hana host.
Explanation Error occurred while getting the server by HANA host.
Recommended
Action
Ensure that the account used for discovering the host has root privileges and that HCSM is available.
E5900022
Error Message
ID E5900022
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Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Error Message
Text
Error occurred while getting the DP pools and parity group by storage.
Explanation Error occurred while getting the DP pools and parity group by storage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900023
Error Message
ID E5900023
Error Message
Text
Error occurred while getting the parity group by storage.
Explanation Error occurred while getting the parity group by storage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900024
Error Message
ID E5900024
Error Message
Text
Error occurred while getting the host names by querying hana database with the instance name.
Explanation Error occurred while getting the host names by querying HANA database with the instance name.
Recommended
Action
Ensure that your HANA instance and the network connection/environment of your management server
are available.
E5900025
Error Message
ID E5900025
Error Message
Text
Error occurred while getting the workload by using the host names to query hana database.
Explanation Error occurred while getting the workload by using the host names to query the HANA database.
Recommended
Action
Ensure that your HANA instance and the network connection/environment of your management server are available.
E5900026
Error Message
ID E5900026
62 Logging, Troubleshooting, and Error Messages
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Error Message
Text
Error occurred while getting server report info by server serial.
Explanation Error occurred while getting server report info by server serial.
Recommended
Action
Ensure that HCSM and the network
connection/environment of your management server are available.
E5900027
Error Message
ID E5900027
Error Message
Text Error occurred while getting the ports by storage.
Explanation Error occurred while getting the ports by storage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900028
Error Message
ID E5900028
Error Message
Text
Invalid HCSM IP or port. Check your input again and if that is correct then your HCSM is not available at this time.
Explanation
Invalid HCSM IP or port. Check your input again and if that is correct then your HCSM is not available at this time.
Recommended
Action
Ensure that the storage array is not locked.
Please make sure the provided HCSM IP or port are valid and the network connection is available.
E5900029
Error Message
ID E5900029
Error Message
Text
Unable to connect to HCSM. Check the management server's network and proxy settings, and try again.
Explanation Unable to connect to HCSM. Check the management server network and proxy settings, and try again.
Recommended
Action
Check the network connection and/or DNS settings on your management server.
E5900030
Error Message
ID E5900030
Logging, Troubleshooting, and Error Messages 63
Hitachi Server Adapter for the SAP HANA Cockpit User’s Guide
Error Message
Text
Invalid HCSM username, password, or wrong protocol for hcsm configuration.
Explanation Invalid HCSM username, password, or wrong protocol for HCSM configuration.
Recommended
Action
Make sure that the HCSM username, password, and protocol are valid.
E5900031
Error Message
ID E5900031
Error Message
Text Invalid SSL cert.
Explanation Invalid SSL cert for HCSM connection.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error
message in the HiStor API log.
E5900032
Error Message
ID E5900032
Error Message
Text Error occurred while getting the ports by storage.
Explanation Error occurred while getting the ports by storage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900033
Error Message
ID E5900033
Error Message
Text
Error occurred while getting the performance data of ports by storage.
Explanation Error occurred while getting the performance data of ports by storage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900034
Error Message
ID E5900034
Error Message
Text
Error occurred while getting replication groups by storage.
64 Logging, Troubleshooting, and Error Messages
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Explanation Error occurred while getting replication groups by storage.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900035
Error Message
ID E5900035
Error Message
Text The parameter is null or invalid.
Explanation Error occurred while one of the input parameter is null or invalid.
Recommended
Action
Check the input parameters and ensure that they are not null or invalid.
E5900036
Error Message
ID E5900036
Error Message
Text
Error occurred while getting the storage information by host.
Explanation Error occurred while getting the storage information by host.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900037
Error Message
ID E5900037
Error Message
Text
Error occurred while getting the hostgroup, DP pool and parity group.
Explanation Error occurred while getting the hostg roup, DP pool and parity group.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900038
Error Message
ID E5900038
Error Message
Text
Error occurred while creating replication with CTG by thin image.
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Explanation Error occurred while creating replication with CTG by Thin Image.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900039
Error Message
ID E5900032
Error Message
Text
Error occurred while deleting the replication pairs by CTG id.
Explanation Error occurred while deleting the replication pairs by CTG ID.
Recommended
Action
Ensure that the storage array is not locked.
Check the input parameters and detailed error message in the HiStor API log.
E5900040
Error Message
ID E5900040
Error Message
Text Error occurred while this argument is invalid.
Explanation Error occurred while this argument is invalid.
Recommended
Action
Ensure that the storage array is not locked. Check the input parameters and ensure that they are valid. (That is, some parameters, such as the CTG ID, must be integers.)
E5900041
Error Message
ID E5900041
Error Message
Text
Error occurred while removing the replication pairs and unmapping the S/V-VOL.
Explanation Unable to remove the replication pairs and unpresent them from the hostgroups.
Recommended
Action Ensure that the storage array is not locked.
E5900042
Error Message
ID E5900042
Error Message
Text
Invalid Pair Status. The TI pair cannot be restored. This P-VOL has a SI pair that is not PSUS/PSUE. Change the SI pair status to PSUS or PSUE first.
66 Logging, Troubleshooting, and Error Messages
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Explanation The P-VOL has another SI pair that is not PSUS/PSUE.
Recommended
Action
Check the P-VOL and change the SI pair that is not PSUS/PSUE to PSUE or PSUE. Then re-run this operation.
E5900043
Error Message
ID E5900043
Error Message
Text Error occurred while resyncing the CTG.
Explanation Cannot resync this CTG.
Recommended
Action
Ensure that the storage array is not locked. Also, check if this CTG has any replication pairs and the status of the pairs.
E5900044
Error Message
ID E5900044
Error Message
Text Error occurred while removing the HANA instance.
Explanation Cannot delete the HANA instance.
Recommended
Action
Restart the Hitachi HANA management service if needed.
E5900045
Error Message
ID E5900045
Error Message
Text
Error occurred while creating SnapshotPair in new CTG with auto V-VOL.
Explanation Cannot create the HTI pairs in a new CTG.
Recommended
Action
Ensure that the storage array is not locked. Also, check if it has any available CTG (CTG range: 0-255
for HTI).
E5900046
Error Message
ID E5900046
Error Message
Text
Error occurred while creating Shadow Image pair in new CTG and HDP with auto S-VOL.
Explanation Cannot create the ShadowImage pairs in a new CTG.
Recommended
Action
Ensure that the storage array is not locked. Also, check if it has any available CTG (CTG range: 0-127
for ShadowImage). In addition, ensure that the HDP pool has enough free space.
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E5900047
Error Message
ID E5900047
Error Message
Text
Error occurred while using a CTG. No valid CTG is available for the replication. Valid CTG range: ShadowImage (0-127) Thin Image (0-255).
Explanation No valid CTG is available.
Recommended
Action
Remove some unused CTGs from the storage array.
Then re-run this operation.
E5900048
Error Message
ID E5900048
Error Message
Text
Error occurred while creating ShadowImage pair in new CTG and Parity Group with auto S-VOL.
Explanation Cannot create the ShadowImage pairs in a new CTG.
Recommended
Action
Ensure that the storage array is not locked. Also, check if it has any available CTG (CTG range: 0-127
for ShadowImage). In addition, ensure that the parity group has enough free space.
E5900049
Error Message
ID E5900049
Error Message
Text Error occurred with SAPUI5 on client's browser.
Explanation Error occurred on SAPUi5 side.
Recommended
Action
Check the error message on the log. Ensure that the status of the HANA cockpit is normal.
E5900050
Error Message
ID E5900050
Error Message
Text
Error occurred while save the JS client error message to log.
Explanation Cannot save the error message from javascript to the log.
Recommended
Action
Ensure that the adapter management server has free space.
E5900051
Error Message
ID E5900051
68 Logging, Troubleshooting, and Error Messages
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Error Message
Text
Error occurred while this argument has an illegal character.
Explanation The input parameter has an illegal character.
Recommended
Action
Check the input parameter and remove the illegal character (for example, *, %)
E5900052
Error Message
ID E5900052
Error Message
Text Error occurred while splitting the CTG.
Explanation Cannot split the CTG.
Recommended
Action
Ensure that the storage array is not locked. Also,
check the status of all replication pairs of this CTG.
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Logging, Troubleshooting, and Error Messages 70
Hitachi Server Adapter for the SAP HANA Cockpit MK-92ADPTR113-00
Hitachi Data Systems
Corporate Headquarters
2845 Lafayette Street
Santa Clara, California 95050-2627
U.S.A.
Phone: 1 408 970 1000
www.hds.com [email protected]
Asia Pacific and Americas
2845 Lafayette Street
Santa Clara, California 95050-2627
U.S.A.
Phone: 1 408 970 1000 [email protected]
Europe Headquarters
Sefton Park
Stoke Poges
Buckinghamshire SL2 4HD
United Kingdom
Phone: + 44 (0)1753 618000