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Four Rules for Making Change

Count!

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FOUR

Rules for Change

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INTRODUCE

TRAIN

ADOPT

ADAPT

ENHANCE

INNOVATE

REA

LIZE

D B

ENEF

ITS

INVE

STM

ENT

Curriculum Iteration

Operational Optimization

COMPLIANCE

3

Most Projects

Stop Here

Most Organizations Expect Incomplete

Change!

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1. Put People First

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MANAGE RESISTANCE LIKE RISK

Mitigate Reduce the impact of the resistance. Work with the stakeholder. Optimize the situation.

Avoid Re-scope the effort, do not engage the stakeholder.

Transfer Remove the stakeholder via transfer or change in job duties.

Accept Allow full engagement of stakeholder.

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2. Understand ‘Why?’

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"If you want to build a ship, don't drum up the people to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea."

-Antoine De Saint-Exupery, Author of The Little Prince

highwireprojects.com 3. Be Useful

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RELATED BUT DIFFERENT… PROJECT MANAGEMENT IS…

CHANGE MANAGEMENT IS…

Effecting change through a disciplined approach to identify the scope, tasks, activities, and deliverables to achieve the new “state”.

Achieving change through a disciplined approach to empower people to change behavior and process to success in the new “state”.

9

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CHOOSE YOUR TARGETS

10

Culture

Rewards

Process

Politics

Performance Measurement

Technology

Individual Beliefs

Management System

Organization Structure

Physical/Technical Layer

Infrastructure Layer

Value Layer

More concrete Easiest to change

Less concrete Hardest to change

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IT’S THE STORY THAT MATTERS . . .

Sometimes . . .Less is More

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4. Fail Fast

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A CULTURE OF FEEDBACK

Frequent

Performance

Gap

Targeted

Qualitative Action Plan

Goals