HFT 2220 Chapter 3 Job Analysis and Job Descriptions.
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Transcript of HFT 2220 Chapter 3 Job Analysis and Job Descriptions.
HFT 2220HFT 2220
Chapter 3Chapter 3
Job Analysis and Job Job Analysis and Job DescriptionsDescriptions
GoalsGives a basic sense of direction
Purpose Primary role in society
Mission Unique reason for existence
Objectives What must be done to reach goals
Defining the processObjectives
Targets your resourcesStrategies
Broad range of action stepsStandards
PerformanceProcedures
Used to meet the standards
Job Related TerminologyWork
Exertion of energy to achieve resultsJob
Group of positions with common task & responsibilities
PositionThe place or slot to occupied by an individual
DutiesMajor activity or action(s) required by the job
TasksA piece of the work that the duty requires
ElementsMotions or movements required to complete the task
OrganizingOrganizing
A multi-step processA multi-step process Detail the workDetail the work Divide the work loadDivide the work load Combine the work into logical and efficient Combine the work into logical and efficient
processesprocesses Set up a communication processSet up a communication process Monitor effectivenessMonitor effectiveness
Division of Work and Division of Work and DepartmentalizatonDepartmentalizaton
Division of workDivision of work Breaking down the work taskBreaking down the work task
DepartmentalizationDepartmentalization Grouping work activitiesGrouping work activities
What is a job?What is a job?
Job DesignJob Design Job Depth – Control of your workJob Depth – Control of your work
High depthHigh depth
Low DepthLow Depth Job Scope – operations & frequencyJob Scope – operations & frequency
Low ScopeLow Scope
High ScopeHigh Scope
Core Dimensions of Job Core Dimensions of Job CharacteristicsCharacteristics
Skill VarietySkill Variety
Task IdentityTask Identity
Task SignificanceTask Significance
AutonomyAutonomy
FeedbackFeedback
TasksTasks
DutiesDuties
Why Create Job Descriptions?Why Create Job Descriptions?
RecruitingRecruitingSelectingSelectingCommunicating ExpectationsCommunicating ExpectationsPerformance AppraisalsPerformance AppraisalsTraining NeedsTraining NeedsPromotional DecisionsPromotional DecisionsDevelopment NeedsDevelopment NeedsCompensation LevelsCompensation Levels
Job AnalysisJob Analysis
Bottom up approachBottom up approach An existing jobAn existing job
Top down approachTop down approach A new jobA new job
Determine duties and tasksDetermine duties and tasks
Job InventoryJob Inventory
Essential job contentEssential job content
Basic educational qualificationsBasic educational qualifications
Experience requirementsExperience requirements
Required trainingRequired training
Development patternsDevelopment patterns
Task StatementsTask Statements
Job inventory questionaireJob inventory questionaire Task listTask list PerformancePerformance Time spentTime spent Significant to jobSignificant to job Skills requiredSkills required Difficulty levelDifficulty level Supervision requiredSupervision required
Job DescriptionsJob Descriptions
Identify the following for each jobIdentify the following for each job WhatWhat HowHow WhyWhy ADA ConsiderationsADA Considerations
Creating a Job DescriptionCreating a Job Description
Define the jobDefine the job DishwasherDishwasher
Define the positionsDefine the positions Vacant or filledVacant or filled
Define the dutiesDefine the duties Turn on the machineTurn on the machine
Define the tasksDefine the tasks Fill with waterFill with water
Define the elementsDefine the elements Bend to open the valveBend to open the valve
Skills InventorySkills Inventory
A data system that describes employees A data system that describes employees working for the organizationworking for the organization Succession planningSuccession planning Essential informationEssential information Useful informationUseful information
Job RedesigningJob Redesigning
Altering the job requirements to meet Altering the job requirements to meet needsneeds ADAADA Meeting people needsMeeting people needs
Flexibility in managementFlexibility in management
Employees do not always need to do the adaptingEmployees do not always need to do the adapting
Creativeness in employee / job approachesCreativeness in employee / job approaches
Can employees develop while on the job?Can employees develop while on the job?
Goal rather than task orientedGoal rather than task oriented
Human Resources GapHuman Resources Gap
Human Resources Human Resources NeedsNeeds
DemandDemand
SurplusSurplus
Available Work ForceAvailable Work Force
SupplySupply
ShortageShortage
Homework AssignmentHomework Assignment
Create a job descriptionCreate a job description1) Room attendant1) Room attendant
2) Bell person2) Bell person
3) Housekeeping laundry attendant3) Housekeeping laundry attendant
4) Breakfast cook4) Breakfast cook
5) Bartender5) Bartender
6) Food server6) Food server
Sample can be found on the website Sample can be found on the website