HERO UNITHERO UNITTRAINING MODULETRAINING MODULE

COURSE COURSE ORIENTATIONORIENTATION

Overviewverview

This course is to serve as an overall orientation of the HERO certification training program for the Incident Management Operators.

IntroductionIntroduction

Operators will be informed concerning the: Need for the program The Training courses The HERO Program Role of the HERO Operator

Need for the HERO programNeed for the HERO program

Because it is estimated that incidentsincidents cause 60 %60 % of delays on the freeway system and congestion causes 65%65% of the accidents accidents which occur.

Need for the HERO programNeed for the HERO program

The Department cannot continue building new highways to relieve congestion

WHY? Increasing construction costs

Community Protest

Environmental Protection Agency (EPA)

Clean Air Act

Rights of Way constrains

Need for the HERO programNeed for the HERO program

The Department must continue doing a better job of managing it’s highway system, the Department needs:

Quicker Detection of incidents Quicker Verification of incidents Quicker Response by Emergency Services Quicker Clean-up and removal of incidents

Need for the HERO programNeed for the HERO program

The HERO Unit provides the Department with:

Detection

Verification

Quick Response Unit

1st Responder Capabilities

Clean-up & Removal abilities

HERO Training CourseHERO Training Course

The HERO Training course was design to provide the HERO operator with the tools to handle any circumstance he or she might experience at the scene of an incident.

When compared to other Incident Management Units in other States, our program has one of the finest training programs in the nation.

HERO Training CoursesHERO Training Courses

Course Orientation Review of HERO SOP’s Emergency Services Coordination Legal & Liability Issues Georgia DOT Safety Policies Streetwise Certified Flagger Training CDL Training

HERO Training CoursesHERO Training Courses

Defensive Driving Bloodborne Pathogens Hazardous Materials Awareness Radio/Telephone Protocol Public Relations Temporary Work Zone Traffic Control Incident Management Traffic Management

HERO Training CoursesHERO Training Courses

Human Factor & Traffic Controls Tort Liability & Traffic Control Incident Protocol-Medical Assistance Incident Protocol-Hazardous Materials Crash Victim Extrication 1st Responder-Hazardous Materials 1st Responder-First Aid

HERO Training CoursesHERO Training Courses

CPR Training

Push Bumper Training

Towing & Recovery

Basic Auto Mechanics

Air Compressor-Operations/Maintenance

Transfer Fuel Tank-Operations/Maintenance

Preventive Maintenance

The HERO ProgramThe HERO Program

The HERO Unit originated in December of 1995, with the selection of the ten (10) trainees, five (5) borrowed pick up trucks and only five established patrol routes.

The HERO ProgramThe HERO Program

Many thought the unit was created ONLY for service during the 1996 Summer Olympic Games. However, due to the dedication, professionalism, and determination of the first 10 operators, the HERO program continues to expand and is one of the finest Incident Management Units in the nation.

Role of the HERO OperatorRole of the HERO Operator

#1 Priority is Incident Management

Your primary task is the detection, verification, response and clean-up & removal of all congesting causing incidents.

Motorist Assistance

While this is an important duty, it is not the primary task (although this is the task from where our unit receives much praise from motorists).

Role of the HERO OperatorRole of the HERO Operator

Keep traffic flowing smoothly

Role of the HERO OperatorRole of the HERO Operator

Motorist AssistanceMotorist Assistance

Role of the HERO OperatorRole of the HERO Operator

To expedite the clean-up & removal of all congestion causing incidents

HERO operators are the “on the ground” arms & hands of the ATMS program

Assist motorist with disabled vehicles Tag abandoned vehicles Provide first-aid at incident scenes Be an Incident Manager!

What is Incident ManagementWhat is Incident Management

DefinitionDefinition

Incident: “ An incident is any non-recurrent event which causes reduction of roadway capacity or abnormal increase in demand.”

Management: “ The ability and technique to control an incident through DetectionDetection, VerificationVerification, ResponseResponse and ClearingClearing of the roadway.”

Types of IncidentsTypes of Incidents

Predictable and UnpredictablePredictable and Unpredictable

Types of IncidentsTypes of Incidents

PredictablePredictable1. Maintenance Activities

2. Construction Activities

3. Special Events

Types of IncidentsTypes of Incidents

UnpredictableUnpredictable1. Accidents (Crashes)

2. Stalled Vehicles

3. Spilled Loads

4. Weather

5. Roadway Failures

6. Debris falling from trucks

Types of AccidentsTypes of Accidents

Minor and Major AccidentsMinor and Major Accidents

Types of AccidentsTypes of Accidents

MinorMinor Accidents blocking shoulder or one

travel lane

Stalled vehicle or debris blocking one

travel lane

Types of AccidentsTypes of Accidents

MajorMajor Usually involves tractor-trailers

Multi-Car accidents Hazardous Material Accident/Incident

THETHE NAVIGATORNAVIGATOR

GEORGIA’SGEORGIA’S

ADVANCEDADVANCED

TRANSPORTATIONTRANSPORTATION

MANAGEMENTMANAGEMENT

SYSTEMSYSTEM

( ATMS )( ATMS )

TMCTMC

Transportation Management CenterTransportation Management Center Is the management center for ATMS Communication link between local

government Traffic Control Centers (TCC) Communication link between all the field

devices to manage traffic Communication link between HERO Unit &

other emergency services

TMCTMC - - FUNCTIONFUNCTION

It’s the communication hub between the HERO Unit and responding agencies to accidents/incidents.

Remember:

Keep conversation to a minimum and

utilize your radio and communication protocol

TMCTMC - FUNCTION - FUNCTION

TMCTMC provides provides DetectionDetection and and VerificationVerification Electronic Loop Detectors CCTV Cameras Cellular Phones (* DOT) (* GSP) HERO Unit Local Law Enforcement Local Radio Traffic reports Aerial Surveillance (Special Events)

Response and ClearanceResponse and Clearance

HERO UnitState and Local Law EnforcementFire & RescueEMSTowing & RecoveryEPA (Hazardous Material Spills)

Level of IncidentsLevel of Incidents

The State of Georgia has established four (4) Levels of incidents to indicate the Severity Severity of an incident.

Level of IncidentsLevel of Incidents

Level I Level I An incident with no injury and no lanes blocked

Level IILevel II An incident with minor injuries and one lane blocked

Level IIILevel III An incident with two or more lanes blocked

Level IVLevel IV An incident completely blocking all lanes for 2 or more hours

SummarySummary

A list containing all the required courses in the HERO training program have been provided to each HERO Trainee:

Be prepared Be on time Listen to the facilitators Ask questions

THE ENDTHE END

HEROHERO