Henry Pellerin, VP of Marketing, Hillpheonix - Five Critical Factors for Executing A Successful...
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Transcript of Henry Pellerin, VP of Marketing, Hillpheonix - Five Critical Factors for Executing A Successful...
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The Fastest Growing Foodservice Segment
0 2 4 6 8 10 12 14
K-12
Limited Service Restaurants
Colleges & Universities
Full Service Restaurants
Lodging
Supermarket Prepared Fresh Foods
1.8
3.5
6.5
7.5
12.5
13.5
3
5 Critical Factors
Success
MenuAlign to store values and demographics. Maximize hours of operation.
1
Layout & Flow For customer experience and staff ergonomics
2
Versatility and Flexibility of Equipment Adaptability for food programs to maximize potential
3
MerchandisingCross utilization of ingredients across store to maximize promotions
4
TalentSet yourself up for success with quality personnel and their location
5
4
Design to fit your theme
Menu Design
Easy Identification of ingredients, sizes and options
Keep it simple
1
5
Cross Utilization – Minimal ingredients that could be used throughout the day
Menu Items
Live Booth Presentation – Stop by and taste one of four craveable fresh concepts Quality Ingredients– Fresh, real and locally sourced for customer attraction Alignment – Created for store values and customer demographics
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Factoids
Nearly all Americans (94%) snack at least once a day
33% saying they are snacking on healthier foods this year
compared to last year
Millenials (consumers age 21 –38) are significantly more likely
to snack compared to older consumers with 24% of Millenials
most likely to snack frequently, four or more times per day
77% of snackers prefer ready-to-eat snacks over
those you have to prepare
The percentage of US adults who snack only on healthy foods has
increased over time. In 2008-2009, 25% of adults claimed to
snack only on healthy foods, compared to 29% in 2013-2014
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Layout Customer experience – Menu locations, ordering, POS, utensils
Make sure key items such as knifeholders, waste areas, and staging areas are designed into the work counters.
Keep Fresh Ingredients Up Front!
Efficient employee workflow – Cook line and customer interaction Design for “Mise En Place” (everything in its place)
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8
Layout Utility distribution centers - Easy adaption for menu changes and layout Design for future and seasonal changes
Layout
Which would you like to clean?
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Flexibility and Versatility – Menu Items
This food blender can make all of these itemsWe will demonstrate with minimum ingredients and versatile equipment a wide range of menu items can be created
3
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Tapas Bar – Designed For Flow & Layout Changed Bar layout for theatre and visibility Added ADA section Inserted all support equipment with flow in mind
Item116
Qty1
DescriptionJuicer
ManufacturerRobot Coupe
ModelJ100-Ultra
Voltage120
Phase1
Amps kW1
C&PX
DirectConnection
HotWater
ColdWater
DirectDrain
IndirectDrain
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• Sales and Margin Gains – Unique beverages, snacks, grab & go, prepared meals
• Local sourced seasonal limited offerings that are craveable
• Food Integrity – Support product quality and yield by design
Merchandising4
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Merchandising
• Aroma creation by design to increase sales
• Artificial scents versus natural
• Complimentary aromas
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5 Critical Factors
Success
MenuAlign to store value statement and demographics. Maximize hours of operation.
1
Layout & Flow For customer experience and staff ergonomics
2
Versatility and Flexibility of Equipment Adaptability for food programs to maximize potential
3
MerchandisingCross utilization of ingredients across store to maximize promotions
4
TalentSet yourself up for success with quality personnel and their location
5
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Chef Kelly• One Fresh bar with four concepts • Experience equipment in action • Taste unique and craveable menu items
BreakfastCracked Egg
LunchLadle
DinnerIdiza
SnacksMuffa’s
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Chef Steve• Versatile equipment• Craveable menu items• Highlight fresh local ingredients• Come taste!
BreakfastCracked Egg
LunchLadle
DinnerIdiza
SnacksMuffa’s