Heatwave Operations Sub-Plan

1

1 Heatwave Operations Sub-Plan

Heatwave Operations Sub-Plan

A sub-plan of the Manningham Municipal Emergency Management Plan

Version 2.1 TRIM D14/34286

As endorsed by the MEMPC 5 February 2016

Last Audited on 25 May 2016 (VICSES)

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TABLE OF CONTENTS

1. Foreword 3

2. Background 3

3. Context 3

4. Emergency Arrangements 4

5. Key Planning Considerations 4

5.1. Vulnerable Groups 5

5.2. Municipal Events and Facilities 6

5.3. Utility Services 6

5.4. Animals 7

6. Heat Health Alert System 7

6.1. Department of Health – Basis for Heat Health Alerts 8

7. Action Plan 8

8. Heatwave Action Plan 11

8.1. Manningham City Council 11

8.2. External Stakeholders 17

9. Communication Action Plan 22

10. Appendix 1 - References 25

11. Appendix 2 – Arrangements overview 26

12. Appendix 3 - Amendment Record 27

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1. Foreword

Manningham City Council, as a part of its emergency management planning risk assessment, has determined the need for a plan to deal with issues related to prolonged or intense spells of heat – referred to throughout this document as ‘heatwave’. The likelihood of a heatwave occurring over the summer months is high and the impact on Manningham’s vulnerable population could be significant.

The purpose of this document is to outline Council’s operational processes to:

Support the Regional Heatwave Plan arrangements

Support the Municipal Emergency Management Plan arrangements

Prepare for, respond to and recover from heatwaves

Ensure business continuity during heatwaves, in order to protect or support clients, staff and the community

Develop partnerships and collaborative arrangements to better respond to heatwaves

Increase awareness of the heat impacts of extreme heat in clients, staff and the community.

This plan will be reviewed periodically, in order to ensure that it reflects the capacity of agencies and Council to effectively prepare for, respond to, and recovery from a heatwave emergency.

2. Background

Heatwave events are becoming increasingly frequent and prolonged across Victoria, being

directly correlated with the impacts of climate change.

The most notable heatwave of recent times occurred over a 9 day period from late January to

early February in 2009. This heatwave event contributed to the deaths of 375 people. This

was in addition to the 173 deaths that also occurred during that period as a result of the Black

Saturday bushfires of 7 February 2009. During that heatwave event, Ambulance Victoria (AV)

experienced a 25 per cent increase in total metropolitan emergency cases, with a 46 per cent

increase over the three hottest days during the 9 day period.

Research by the World Health Organisation (WHO) indicates that exposure to excessive heat is a growing public health risk – for every degree centigrade above a threshold level, deaths can increase by 2 to 5 percent. Heatwaves will continue to cause deaths in the future, with the Australian Department of Environment estimating between 980 and 1318 deaths per year by 2050, with a heatwave event projected to occur once every 2-5 years.

Furthermore, an assessment of climate-related deaths by the CSIRO (excluding floods and cyclones) in Australia’s five largest cities indicates that climate change will lead to an increase in climate-related deaths during summer periods by 2030.

3. Context

The Heatwave Operational Plan is a sub-plan of the Municipal Emergency Management Plan, and complements:

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Victorian Health and Wellbeing Plan 2011-2015

Manningham’s Healthy City Plan 2013-2017

Ageing Well in Manningham’s Strategy 2012-2018 (Goal 3- Safety & Access)

Manningham’s Community Safety Plan 2013-2017

Manningham’s Working in Extreme Heat and Severe Weather Conditions Policy

Manningham’s Health and Wellbeing Policy.

Taking action for Victoria’s future: Climate Change White Paper- implementation plan

The plan also aligns with the Eastern Region Local Government Heatwave Plan and the Heatwave Plan for Victoria.

Within a legislative context, this plan complies and aligns with the following legislation:

Emergency Management Act 1986 and 2013

Local Government Act 1989

Public Health and Wellbeing Act 2008

Climate Change Act 2010

Planning and Environment Act 1987

4. Emergency Arrangements

Victoria Police is the control agency for a heatwave emergency. As the impacts of heatwave

may relate to infrastructure, such as electricity generation and distribution or transport failure,

as well as human health impacts, Victoria Police will play a key role in ensuring appropriate

responses are being undertaken by responsible agencies, such as for health, infrastructure

and transport.

The Emergency Management Commissioner manages the State response to a heat event in

Victoria. These arrangements are detailed in the State Heat Plan (2014) which can be

accessed at www.emv.vic.gov.au

Regional activation procedures and arrangements are detailed in the Eastern Region Local

Government Heatwave Plan (TRIM D16/12175).

Municipal activation procedures and arrangements are outlined in the Municipal Emergency

Management Plan (TRIM D13/11009). At the local level the provision of relief and recovery

services will be paramount during a heatwave event.

5. Key Planning Considerations

Manningham has an aging population, with 25.6% of the residents over the age of 60 as at 2011. The percentage of children under 5 years is much lower, at only 4.9%. These two groups, together with people who have medical conditions, are considered more susceptible to the affects of heatwave than the greater population.

http://www.emv.vic.gov.au/

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The City of Manningham population and household forecasts predicts a 14.91% increase in overall population by the year 2036 http://forecast.id.com.au/manningham

The largest increase in persons residing in Manningham between 2016 and 2036 is projected

to be in the age group of 15 - 19 years, which will make up 5.9% of the total population.

However, a significant increase in the age groups of 55 – 59 years, 75 – 79 years and 80 – 84

years are also projected by 2036.

This indicates that Manningham will continue its aging population trend, but will also

experience an influx of young family aged demographics (30 – 34 years) over the next decade.

“Between 2016 and 2026, the age structure forecasts for the City of Manningham indicate a

9.5% increase in population under working age, a 16.2% increase in population of retirement

age, and a 13.8% increase in population of working age.”

Manningham has a diverse population, with 29% of people speaking a language other than

English at home in 2016. This includes:

- 8.4% Mandarin - 5.9% Cantonese - 2.4% Greek - 2.2% Italian

Other languages of lower proportions within the community include Arabic, Persian, Korean,

Vietnamese, Macedonian and Hindi. When compared with the Greater Melbourne average,

Manningham has a proportionately higher amount of residents from CALD backgrounds.

Therefore, heatwave planning for Manningham must consider the requirements of all types of

groups, including the aged and those from CALD backgrounds.

5.1. Vulnerable Groups

In preparation for summer, Manningham work with the Department of Health and Human

Services to target vulnerable groups to raise awareness of the health impacts of heatwaves.

This is detailed in the Communications Plan section of this document.

Council’s Aged and Disability Support Services (ADSS), through the Home and Community

Care program, have a number of residents they provide care to who could be considered

vulnerable during a heatwave. Clients have heat health messages regularly reinforced to them

during the heatwave period by the Home Support Workers. Client welfare is also assessed

during discussions regarding service changes arising from extreme weather events.

During an emergency, Victoria Police will have access to the Vulnerable Person Register

(accessible online at vpr.mecccentral.com for authorised staff only) and may choose to

evacuate residents. There is also a list of vulnerable facilities available at TRIM D13/21118.

Forecast Population 2019

129,908

Change 2015 - 2036

14.91%

Population by 2036

149,274

http://forecast.id.com.au/manningham

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5.2. Municipal Events and Facilities

Organisations utilising Council facilities and/or organising community events need to be made

aware of the need for heatwave policies and appropriate risk mitigation strategies within their

organisations.

The following details the potential at risk facilities and events that may be conducted over the

summer period and, hence, vulnerable to heatwave impacts:

Facilities

Kindergartens Primary schools

Childcare centres Facilities and halls for hire

Maternal & child health centres Arts and cultural centres

Retirement villages, Nursing homes /

residential care

Tourist ‘hotspots’, e.g. Warrandyte River/

township

Senior Citizens Clubs Recreation reserves

Neighbourhood/Community Houses Churches/places of worship

Council facilities and halls for hire Sports & leisure centres

Public pool (Aquarena) Golf courses

Summer Events

Carols by Candlelight Australia Day

Clean Up Australia Day Warrandyte Festival

Spontaneous/ unauthorised events (e.g.

social media advertised)

Faith/ cultural events (e.g. Iranian Fire

Festival)

Warrandyte Fun Run

To view Manningham’s events calendar online, go to:

www.manningham.vic.gov.au/play/events/events_calendar

5.3. Utility Services

There are a number of utility services that can be negatively affected by heatwave, and these can in turn affect the City of Manningham and its residents.

Manningham’s electricity supply is provided by two companies:

- United Energy

- Ausnet Services

An electricity outage can be caused by a number of issues, including heatwave. Heat related outages are caused when the demand for electricity (e.g. air conditioners) exceeds supply.

http://www.manningham.vic.gov.au/play/events/events_calendar

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During emergency events, power companies make an assessment of the situation and prioritise supply to ensure that those most in need, such as hospitals, are returned to power first.

In an agreement with the suppliers, Council Municipal Emergency Coordination Centre (MECC) and Emergency Relief Centre (ERC) locations have been given priority for supply continuity and/or reconnection during outages.

5.4. Animals

Animals, like people, are susceptible to heat-related stress and illness. Information about animal health is included on the Department of Economic Development, Jobs, Transport and Resources (DEDJTR) website. Residents calling to speak about animal registration or wildlife can be advised of the available heat information. See the Emergency Animal Welfare Plan (TRIM D15/1347) for further information on animals in an emergency.

Owners should consider a range of solutions to prepare and protect their animals during a heatwave. These include:

Bring them inside

Ensure there is shade outside

Don’t leave animals in garages, sheds or cars on hot days

Ensure they have water that is clean and fresh

Refrigerate food

Remember older animals and pets with long hair can be more susceptible to the effects of heat

If they show signs of lethargy, excessive panting or breathing problems, put them in a bath and, if they do not improve take them to the vet

6. Heat Health Alert System

Manningham receives automated heat health notifications from the Department of Health to

the specifically set up email address: [email protected]. All relevant staff

have been added to the recipients group for this alert email.

Upon receipt of a heat health notification, each relevant service unit within Manningham will

activate its action plan.

These alerts are generally issued 3-4 days prior to the heatwave to inform Councils,

departmental program areas, hospitals, and health and community service providers of

forecast heatwave conditions that are likely to impact on human health.

The alert is intended to notify recipients that mean temperatures are predicted to reach and

exceed heat health thresholds for a specific weather forecast district. The districts and

boundaries are the same as those used by the CFA for total fire bans and fire danger ratings.

Manningham is located within the Central District of Victoria. The Department of Health also

recommend that relevant organisations monitor local conditions, as there may be a need to

activate their heatwave plans in the absence of a heat health alert.

mailto:[email protected]

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6.1. Department of Health – Basis for Heat Health Alerts

Calculating the average temperature

The average temperature is calculated from the forecast daily maximum and the

forecast overnight temperature, which is the daily minimum for the following day.

An example of this calculation is demonstrated below:

Melbourne

Tuesday

Min: 20ºC

Max: 38ºC

Average calculation for

Tuesday

(38+25) /2 = 31.5ºC

The threshold for Melbourne =

Average of 30ºC

Wednesday

Min 25ºC

Max: 31ºC

The temperature forecast

indicates that the threshold will be

exceeded.

This calculation will be repeated for each of the seven days including in the daily

forecast.

7. Action Plan

The action plan detailed below will ensure that Council service areas:

Work with key agencies to communicate clear and consistent messages and provide direction in a heatwave.

Prepare a four stage action plan for implementation during the summer months that includes educating employees and the community of the danger of heatwaves.

Contribute to the heatwave communication plan to support timely and accurate information for staff and the community.

Clearly identify vulnerable groups within the municipality and determine appropriate communications, actions and capacity to support during a heatwave.

Partake in the review of council’s operational action plan annually to ensure actions reflect service area support during heatwaves.

The operational action plan is developed with four clearly identifiable stages that each includes

a set of clear actions. The four stages assist in the planning for and implementing of a staged

process to managing heatwave collaboratively across Council and responsible agencies.

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Stage 1: Preparation and Awareness

Incorporates a range of strategies aimed at building resilience amongst residents during the

summer months. It recognises that the best defence to heat related illness is prevention.

Stage 2: Alert and Readiness

The period between an alert and the predicted Heatwave is for service areas to prepare and

vary their services for the predicted heatwave days. This may include reducing or cancelling

Council services. This period will also be used to prepare employees and alter work

arrangements (if necessary) as specified within Council policy. This stage is triggered upon

receiving a Heat Health Alert.

Stage 3: Heatwave Action

Service area action plans are implemented, this may include services being cancelled,

altered or reduced. This stage may include a heatwave event, which is exacerbated by

severity, length, blackout or another emergency.

If a heatwave is severe and/or prolonged its effects may extend outside health and social

care, such as power or water shortages, and/or where the integrity of health and social care

systems is threatened.

At this level, illness and death may occur among the fit and healthy and not just in high-risk

groups. In the event of a major incident being declared the Municipal Emergency

Management Plan will be activated.

Stage 4: Community Support and Recovery

Service areas implement necessary relief and recovery support actions. Depending on the

nature and extent of the heatwave, Municipal Relief and Recovery Plans will be activated.

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Stage 1: Preparation and Awareness

Responsible organisations/agencies annually review the Heatwave Alert Communication Plan

Responsible organisations/agencies annually review the Heatwave Community Education Plan – preliminary awareness messages disseminated.

Agencies, Council and stakeholders develop/review internal heatwave plans – capacity building, staff training and strategies to support heat vulnerable individuals.

Responsible agencies undertake local planning for monitoring of socially isolated residents.

Stage 2: Alert and Readiness

Responsible organisations/agencies alert registered services/departments of potential temperature ‘threshold’ being reached for the coming days within the central region.

Heatwave alert messages disseminated.

Responsible organisations/agencies implement aspects of heatwave plans.

Council refers calls to NURSE-ON-CALL 1300 606 024 or 000, who will have the latest updates and an accurate gauge of number of phone calls.

Responsible organisations/agencies monitor BOM reports daily.

Stage 3: Heatwave Action

All Stage 2 Heatwave Action responsibilities will continue and:

Responsible organisations/agencies alert appropriate services/departments of threshold being ‘triggered’.

Council Emergency Management Support Team alerted.

Responsible organisations/agencies implement specific actions as documented in internal heatwave plans.

Vulnerable and isolated individuals monitoring mechanisms activated.

Responsible organisations/agencies increases local media campaign.

Stage 4: Community Support and Recovery

Depending on the nature and extent of the heatwave, the MRM will determine what

necessary relief and recovery services are required.

MRM informs internal council departments to deactivate heatwave plans (if appropriate).

Local media campaign reduced.

Responsible agencies debrief session held within seven days, if required.

Responsible agencies review actions taken and outcomes of heatwave plan.

Facilitation of a stakeholder review session within 28 days of the cessation of the heatwave emergency, to review heatwave management outcomes.

Agencies deactivate heatwave response.

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8. Heatwave Action Plan

8.1. Manningham City Council

Service Area Stage 1:

Preparation & Awareness

(Autumn to Spring)

Stage 2:

Alert & Readiness

(0 to 7 days before event)

Stage 3:

Heatwave Action

(Heat Health day/heatwave)

Stage 4:

Recovery

(immediately after an

event)

People, Culture

& Risk

Promote Working in hot conditions

policy throughout Council.

Assist Managers to develop

procedures for their service area which

implement Council policy.

Ensure Working in the Hot Conditions

Policy is updated.

Promote Working in hot

conditions policy throughout

Council

Advise staff of their obligations

to be familiar with the Working

in Hot Conditions Policy

Direct all managers to implement

appropriate actions in

accordance with Council policy

Advise Managers and

Coordinators to brief staff on the

Working in Hot Conditions Policy

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Social &

Community

Services

Develop and coordinate

implementation of the Manningham

Heatwave Strategy

Identify and engage with key

stakeholders to develop and promote a

‘Know your Neighbour’ campaign

throughout Manningham in accordance

with Council’s Community

Development Principles

Brief staff re: heatwave management

strategies

Promote and provide key heat health

messages for families

Promote and distribute the Australian

Red Cross RediPlan through Council’s

website and print distribution

Provide guidelines from relevant peak

bodies to kindergartens and private

childcare for their own policy

development

Source appropriate heatwave

education material for culturally diverse

groups

Interaction with schools and vulnerable facilities

Risk assessments for festivals

Promote, coordinate and

oversee implementation of the

Manningham Heatwave

Strategy

Develop and promote a ‘Know

your Neighbour’ campaign

throughout Manningham

Continue to engage key

stakeholders

Promote and provide key heat

health messages to families and

service groups

Distribution of awareness

materials.

Promote, coordinate and

oversee implementation of the

Manningham Heatwave Strategy

Promote a ‘Know your

Neighbour’ campaign throughout

Manningham

Promote key heat health

messages to all families and

service groups

MRM coordinate the

provision of recovery

requirements in the

Manningham community.

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Aged and

Disability

Support

Services

Ensure ADSS Extreme Weather

Service Response Procedures are

updated

Incorporate heatwave planning into

Service Planning Information

Brief staff re management strategies in

a heatwave including Red Cross

RediPlan

Promote key heat health messages to

clients

Encourage clients to prepare for

heatwave conditions, including

purchase of some non-perishable food

items.

Promote heat health messages and

information regarding access to

Government Assistance-Utilities)

through Senior Citizens Reference

Group in all key languages

Promote Department of Human

Services and Department of Health

key community safety messages.

Help vulnerable residents to complete

an emergency plan using the Red

Cross Rediplan.

Interaction with vulnerable facilities

Include reminder about

heatwave actions in Wednesday

newsletter


messages to clients.



purchase of some non-

perishable food items.

Encourage Senior Citizens

Reference Group to promote

key heat health messages in all

key languages

Promote Department of Human

Services and Department of

Health key community safety

messages

Advise staff of Working in Hot

Conditions Policy.

Include reminder about

heatwave actions in Wednesday

newsletter


messages to clients

Notify staff of declaration of

extreme weather condition and

advise of Working in Hot

Conditions Policy

Activate call sheet protocol

Reconsider service delivery

arrangement and modify or

cancel service.

Complete the Heat Health Alert

Checklist

Consider the declaration of

extreme weather condition-

procedure for assisted transport

MASK - On days of extreme heat

cancel any scheduled outdoor

activity and replace with indoor

activity

Planned activity groups- on days

over 34 degrees outings will be

cancelled and programs will

either be cancelled or run in-

house at Church Road if safe to

do so.

Assist in the coordination

of recovery needs of

clients in partnership with

MRM.

Economic &

Environment

Incorporate information about

heatwave and power blackout planning

and a checklist on Council’s business

Incorporate information about

heatwave and blackout planning

and a checklist on Council’s

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Planning (EEP) website.

Include heatwave impact into regular

Traders’ Group meetings

Facilitate discussions with utility asset

owners regarding power infrastructure

at major shopping precincts.

Incorporate considerations for

heatwave situations such as public

drinking water, shade/landscaping-

trees into the design of new public

spaces.

business website.

Include heatwave impact

discussion into regular Traders’

Group meeting agendas.

Cultural

Services

Brief staff re: management strategies

in a heatwave

Review “Event Management Kit” to

include relevant heatwave

management and promote to other

organisations responsible for events

within the municipality

Ensure that event permits consider the

risk and incorporate strategies for

managing heatwave as part of the

event. Advise AV of all events for

which a permit has been issued.

Incorporate heatwave planning

into event management

including provision of (free)

water and shade

Promote and distribute key heat

health messages at all festivals

and events in spring and

summer

Implement Heatwave

considerations outlined in Event

Management Plans.

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Libraries in

Manningham

Promote key heat health messages

Determine and publicise opening hours

in heatwave conditions


messages

Determine and publicise

opening hours in heatwave

conditions

Display extreme heat warning at

front entry and open library

areas

Consider providing additional

seating

Provide drinking water

Parks and

Recreation

Provide Hot Weather Guidelines for

Sporting Clubs Associations and the

Physically Active to all sporting clubs

for their own policy development

Liaise with and encourage commercial

pool operators to extend pool opening

hours in heatwave conditions

Alert all sporting clubs to

heatwave risks associated with

their activities

Liaise with YMCA re their

facilities and programs

Alert all sporting clubs to

heatwave risks associated with

their activities

Liaise with YMCA re their

facilities and programs

Customer

service

Update heatwave customer service

information script.

Advise staff of heatwave script. Implement heatwave script

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Emergency

Management

Unit

Ensure that lines of communication

and responsibility of the MERO and

MRM are clear with respect to

communication of a heatwave.

Ensure that relevant heatwave actions

are included in the review of MEMP

and Municipal Relief and Recovery

Plans.

Liaise with ADSS to support delivery of

heat heath messages to support

services workers.

Receive alerts from Department of

Heath

Coordinate organisational

response activities to alerts

Monitor local conditions and liaise

with all internal service units /

EMT / Crisis Management Team

Activate communications and

marketing plan to advise internal

staff and community of pending

heatwave.

Activate communications plan to

Council staff and other agreed

organisations regarding notification

of declared heatwave.

Liaise with DH and DHHS to

gauge the impact to the residents,

e.g. number of hospital

admissions.

Liaise with and support

MRM with coordination and

delivery of recovery

services.

Liaise with DH and DHHS

to gauge the impact to the

residents, e.g. number of

hospital admissions. To

inform recovery service

requirements.

Building

Maintenance

Install heat management devices and

systems e.g. cooling devices, in

Council owned residential properties

where occupants are in at risk

categories

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8.2. External Stakeholders

Stakeholder Stage 1:


(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Neighbourhood

Houses and

Manningham

Community Health

Services


health messages


messages to clients

Participate as a stakeholder in the

‘Know Your Neighbour’ campaign

Brief staff re: management

strategies in a heatwave


messages to clients

Participate as a stakeholder in

the ‘Know Your Neighbour’

campaign


health messages

Doncare Ensure management strategies are

in place for staff during heatwave

events


messages


development of Manningham

‘Know Your Neighbour’ campaign


strategies in a heatwave (incl.

information about access to

Government Assistance)


messages


development of Manningham

‘Know Your Neighbour’

campaign


messages

Promote Know your Neighbour

campaign

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Inner East

Melbourne

Medicare Local

(IEMML)

Provide key heat health messages

to pharmacies for their distribution

Brief GPs re: heatwave

management and importance of

informing patients re medications

in a heatwave

Brief GPs re: heatwave

management and importance of

informing patients re

medications in a heatwave

Provide key heat health

messages to pharmacies for

their distribution

Provide key heat health

messages to pharmacies for

their distribution

Provide alert fax to GP’s and

pharmacies on declaration of

heatwave

Include reminder for GP’s and

Pharmacies in ‘Friday fax’ re:

medications and heatwave

Pharmacies in

Manningham


messages


messages


messages

Provide relevant information to

customers with respect to their

medications and heatwaves

Royal District

Nursing Service

(RDNS)


messages

Ensure management strategies are

in place for staff during heatwave

events



incorporating relevant

information about medications

prepared for GPs


messages


messages

19




(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Aged Care Services

(Private)


messages with clients.



purchase of some non-perishable

food items.

Ensure organisational heatwave

planning is in place and updated.

Incorporate heatwave planning

into Service Planning

Information

Brief staff re management

strategies in a heatwave (inc.



Provide information about

Commonwealth Government

Insulation initiative






perishable food items

Provide information about

Commonwealth Government

Insulation initiative






perishable food items.

Migrant Information

Centre


messages (in key languages)




strategies in a heatwave (inc.







20




(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

U3A

Warrandyte

Advisory Committee

Manningham

Women’s

Friendship Group

Interested key

community

stakeholders


messages

Explore role/Participate in ‘Know

Your Neighbour’ campaign


messages

Explore role/ Participate in

‘Know Your Neighbour’

campaign


messages 1

Residential Aged

Care facilities





purchase of some non-perishable

food items.





Source peak body guidelines for

Heatwave Policy & Procedures

Promote Facility Policy &

Procedures in relation to

heatwave (where in place)

Promote Facility Policy &

Procedures in relation to

heatwave (where in place)

Implement Facility’s Heatwave

Policy and procedures (where in

place)


messages

Aquarena Promote key heat health

messages



Brief staff re management


Plan for extended opening times

in the event of a heatwave


messages

Provide (free) drinking water

Activate extend hours

procedures and rostering.

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Service Clubs Promote heat health messages


Your Neighbour’ campaign -

consider inclusion in the

development and implementation

of Service Clubs community

projects.

Promote heat health messages


Your Neighbour’ campaign -

consider inclusion in the

development and

implementation of Service Clubs

community projects.


Manningham

Community

Services Planning

Group, Seniors

Reference Group &

other community

committees

Provide information on heat health

messages and Know Your

Neighbour Campaign

Provide information on heat

health messages and Know

Your Neighbour Campaign


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9. Communication Action Plan

The Communications Plan details key messages for each stage of the Heatwave Operational Plan via various channels to ensure every possible avenue is used to reach the community and inform staff.

The plan:

Provides timely and accurate information to the community to reduce the possible impact of extreme heat events.

Arranges all messaging at each stage of the Heatwave Communications Plan.

Provides information to internal staff during the Alert and Heatwave Action stages.

All communications and media for heat health will be developed and disseminated in

alignment with the procedures outlined in the Emergency Communication and Media Sub-

Plan (TRIM D14/88708).

The Department of Health has the lead responsibility for preparing messages and general

information relating to heatwaves and heat health.

Fact sheets are provided on the department’s website www.health.vic.gov.au and the Better

Health website: www.betterhealth.vic.gov.au.

The following are specific products utilised for heatwave messaging in Manningham:

1. Heatwave brochure – Department of Health & Human Services

http://www.health.vic.gov.au/environment/heatwaves-healthy-heat-brochure.htm

2. Heatwave Poster – Department of Health http://www.health.vic.gov.au/environment/heatwaves-healthy-heat-poster.htm

3. See Regional Heatwave Plan Appendix One for further supporting resources.

All educational material is to be distributed by the Emergency Management Unit in late October prior to the start of heatwave season.

This information will be provided to all libraries, community centres and recreational facilities via internal service units.

http://www.health.vic.gov.au/

http://www.betterhealth.vic.gov.au/

http://www.health.vic.gov.au/environment/heatwaves-healthy-heat-brochure.htm

http://www.health.vic.gov.au/environment/heatwaves-healthy-heat-poster.htm

23




(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Communications

and Marketing Plan and develop heatwave

marketing and communication

products:

- finalise key messages

- arrange key media contacts and

provide relevant information for :

• Council’s Community

Calendar

• Council’s website

• Manningham Matters

• Local media including ethnic

radio & print

• Manningham festivals and

events

• Aged and Disability Support

Funded Services

• Pamphlets distributed at

Neighbourhood Houses,

libraries, Manningham

Community Health Service,

Doncare and general service

providers

• Local media

• Social media

Coordinate the implementation of

heatwave marketing &

communication products,

including:

• Council’s website updates

• Facebook

• Twitter

• Message on hold

information relating to heat

health

Develop media and

communications messages that

inform the community about:

• Possible changes to

normal municipal service

delivery.

• Basic safety measures.

• Information on where to get

further information and/or

medical advice.

Continue delivery of heatwave

marketing & communication

products, including:

• Council’s website updates

• Facebook

• Twitter

• Message on hold

information relating to heat

health

Deliver media and

communications messages that

inform the community about:

• Possible changes to

normal municipal service

delivery.

• Basic safety measures.

• Information on where to get

further information and/or

medical advice.

Implement post heatwave

media information to

affected people.

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(Autumn to Spring)

Stage 2:

Alert & Readiness


Stage 3:

Heatwave Action


Stage 4:

Recovery


event)

Emergency

Management Support the development of heat

health messages to be used for

dissemination via the

communications and marketing

unit.

Deliver awareness forums for

ADSS community care workers.

Deliver awareness forums for other

service units, as required.

Disseminate heat alert advice

messages to EMT and all service

unit Managers/Coordinators for

action in line with the adopted

Working in Hot Conditions Policy.

Monitor conditions and provide

updates to the organisation

throughout.

Alert all Emergency Support

Team Staff to activate readiness

arrangements.

Alert MERO and MRM to

activate readiness arrangements

for MECC and/or ERC

operations (as per the MEMP).

Continue to disseminate heat alert

advice messages to EMT and all

service unit Managers/Coordinators

for action in line with the adopted

Working in Hot Conditions Policy.

Continue to monitor conditions and

provide updates to the

organisation throughout.

Provide support for the

development and

dissemination of recovery

related information and

media.

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10. Appendix 1 - References

Guidelines for Home Support Staff Working in High Fire Danger Areas and where Extreme Weather

Conditions are predicted for access to this document please contact Aged & Disability – TRIM

D18/405158

Staying Healthy in the Heat brochure -

https://www2.health.vic.gov.au/about/publications/policiesandguidelines/Staying-healthy-in-the-

heat

Heatwave Community Resources - https://www2.health.vic.gov.au/public-health/environmental-

health/climate-weather-and-public-health/heatwaves-and-extreme-heat

Manningham Heatwave Strategy - TRIM 003968885

trim://D18%2f405168/?db=MC&view

trim://D18%2f405168/?db=MC&view

https://www2.health.vic.gov.au/about/publications/policiesandguidelines/Staying-healthy-in-the-heat

https://www2.health.vic.gov.au/about/publications/policiesandguidelines/Staying-healthy-in-the-heat

http://www.health.vic.gov.au/environment/heatwaves-community-resources.htm

https://www2.health.vic.gov.au/public-health/environmental-health/climate-weather-and-public-health/heatwaves-and-extreme-heat

https://www2.health.vic.gov.au/public-health/environmental-health/climate-weather-and-public-health/heatwaves-and-extreme-heat

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11. Appendix 2 – Arrangements overview

Control Agency

(Victoria Police)

Communication

Department of Health

MCC Activate

Heatwave Plan

Activated

Bureau of

Meteorology

Key Stakeholders

Aged & Disability Support Services Unit

Social & Community Services Unit – Maternal & Child Health

Emergency Management Support team

Manningham staff

Private providers of homecare within Manningham

Royal District Nursing Service

General practice

Pharmacists

Doncare

Manningham Community Health Service

Senior Citizens groups and U3A

Probus, RSL, Rotary, Lions and other service clubs

Local churches

Community centres

Recreational services

Eastern Migrant Resource Centre

Local mental health and other disability organisations

Libraries

Ambulance Victoria

St John Ambulance

Childcare centres

Kindergartens/pre-schools

Schools

Aged care/ accommodation

Red Cross

Retirement villages

MYMCA

Department of Human Services

Media

Manningham

residents

Vulnerable people

& facilities

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12. Appendix 3 - Amendment Record

VERSION DATE AUTHOR DETAILS

1.0 May 2014 Lew Wilson Plan developed

2.0 February 2016 Helen Napier

Plan reformated to

aligned with

Regional Heatwave

Plan – renamed

Heatwave

Operations Plan.

Endorsed by

MEMPC at meeting

on 5 February 2016

2.1 March 2019 Garth Stewart Branding update

Contact Details

Council’s Emergency Management Team 9840 9333

http://www.manningham.vic.gov.au/emergency

http://www.manningham.vic.gov.au/emergency

Heatwave Operations Sub-Plan

Documents

Transcript of Heatwave Operations Sub-Plan