WHY ARAMARK?HEALTHCARE DINING AND FACILITIES MANAGEMENT SERVICES

HEALTHCARE FACILITIES & HOSPITALITY

www.aramark.com

©2018 Aramark

Who is Aramark?

Aramark is a premier dining and facilities partner for healthcare organizations across North America, serving more than 300 organizations with insight-driven transformations and industry-leading expertise. Our teams are known for creating innovative dining experiences that transform dining services, while efficiently operating healthcare facilities to improve patient care.

From better-designed dining venues to inspiring menus, our dining services both delight and satisfy staff, visitors and patients.

As an integrated facilities management provider, our deep expertise in environmental services, energy management, plant engineering & maintenance, patient transport, and bed management assures a healthcare system’s physical infrastructure enhances clinical service. Our experienced, comprehensive approach provides healthcare administrators with peace of mind, knowing their most valuable assets—human and physical—are well managed and positive patient outcomes are always our top priority.

What makes Aramark different?

Aramark provides expert teams in every area of healthcare dining and facilities management that work to reduce healthcare-acquired infections (HAIs), improve employee and patient satisfaction and deliver higher reimbursements. Our healthcare experts’ combination of deep knowledge and innovative, strategic thinking enables us to develop customized programs for every organization we serve. Our innovative approach uncovers new ways to maximize cost-savings across the board, while supporting the highest levels of patient care and positive outcomes.

88%FOOD QUALITY TO THEIR HAPPINESS.

OF NURSES LINK

HEALTHCARE DINING SOLUTIONS:In healthcare dining, Aramark’s venue design teams create diverse and restaurant-style dining experiences, while our

world-class culinary teams design menus that meet staff, visitors and patient dietary needs and lifestyle preferences.

Our years of experience have resulted in the following industry achievements.

Aramark leverages actionable enterprise-wide insights

through our “Your Voice Counts” consumer feedback

tool, national dining trends and industry insights from

our national nursing survey to innovate healthcare

organizations’ dining experiences for staff, visitors

and patients.

Aramark’s national nurses survey delivers valuable

insights into the impact healthcare system cafes have

on their day. The studies help define Aramark’s

approach to providing speed-of-service solutions and

increased menu variety that satisfies staff appetites.

2. RESEARCH AND INSIGHT

Our Value: Meeting nurses’ needs and desires for on-premise dining experiences

1. CONTINUOUS IMPROVEMENT

Our Value: Improved customer satisfaction, revenue and lifts in nursing scores

Hospital staff rank fast service as an important dining

quality. Aramark brings innovative design capabilities,

such as adding ordering kiosks, to speed up service

and make staff happier. The right design modifications

also increase convenience, food quality and freshness,

and allow personalization of custom orders and upsell

opportunities—thereby, providing engaging, attractive

spaces for caregivers and visitors to rest and recharge.

3. DINING VENUE INNOVATION

Our Value: Strategic design changes improve service and satisfaction

60% OF NURSES EAT IN THE HOSPITAL CAFÉ REGULARLY

OVER

4. FOCUS ON HEALTH

Our Value: Expanding healthy and satisfying dining experiences

Providing healthy food options is a key driver of

satisfaction. Our health and wellness collaboration with

the American Heart Association, Healthy for Life®, and

Healthy for Life 20 by 20™, is incorporated into both our

patient and retail dining menus to help educate

and encourage patients, staff and caregivers to life

a healthy lifestyle.

Aramark’s restaurant rotation menus deliver the

on-trend menus that bring authentic ethnic and regional

food choices to hospitals’ cafés.

6. REVENUE GROWTH

Our Value: Increase staff dining participation and revenue

Thanks to Aramark’s dining venue, retail options and

menu innovations, our healthcare partners experience

significant increases in revenue growth. Further,

satisfying patients’ dining options directly impacts their

overall satisfaction and scores for their medical care.

64% OF PATIENTS LOOK FORWARD TO MEALTIME.

5. EXPERT DIETARY GUIDANCE

Our Value: World-class dietitians understand patients’ needs and preferences at every age

Aramark dietitians and culinary staff leverage the

Academy of Nutrition and Dietetics standards to

develop nutritional meal options customized for age,

regional flares, and health restrictions. For example,

pediatric patients aged 5 to 12 prefer food that is

familiar and comforting, similar to their school lunches,

and offers variety. Our dietitians create and deliver

nutrition-focused and satisfying meal options that

delight patients and help aid in faster recovery.

LANKENAU MEDICAL CENTER ACHIEVED

$150K IN REVENUE GROWTH

AFTER UPGRADING DINING SERVICES

2. ACCESS TO INNOVATION & STRATEGIC PARTNERSHIPS

Our Value: Access to leading innovation and best practices to improve the patient experience

Technology changes every 12 months. Aramark stays on

the cutting edge through strategic relationships with

innovative technology and equipment partners serving

as valued extensions of our internal R&D. We continuously

identify, pilot and adopt new technologies that improve

healthcare outcomes.

We partner with industry leaders on the development

of new systems and often bring these solutions to our

clients proactively. Cleaning systems protect surfaces

with greater resiliency while requiring less frequent

application. Predictive, mobile and sensor-based

technologies reduce unplanned repairs and service

disruption, increase asset life, and improve customer

service. Our FacilityFit Pro system, PatientConnect, and predictive technologies—help increase HCAHPS

scores, enhance productivity and reduce risk. Our

clients gain access to a broader solution set, resulting in

timely responses to challenges and innovative

solutions that are strategically piloted and perfected

before implementation.

INTEGRATED FACILITIES MANAGEMENT SERVICESAramark delivers on healthcare’s broader facility outcomes through one integrated approach. Integrated Facilities

Management (IFM) is an enabler to drive the patient experience, deliver sustainable and innovative solutions, drive

higher productivity, and reallocate resources to higher priority needs. We transform facilities to maintain cleaner and

safer environments for staff, visitors and patients, assure uptime of building systems, and reduce operational expenses.

Our experience and commitment to the space have created the following value adds for our partners.

1. INTEGRATED SERVICE DELIVERY

Our Value: A single source for all facilities management and support needs across healthcare systems.

Aramark provides a single source for all facilities’

needs—from environmental services, operations,

maintenance, central transportation, engineering,

energy management and more. In addition to deep

operational expertise, our Engineering and Asset

Solutions (EAS) team delivers on complex operating

and capital needs. Nearly 150 professional engineers,

certified energy managers, LEED-accredited

professionals, certified commissioning agents, and

project managers provide immediate and deep

technical expertise that most healthcare organizations

do not retain on staff.

Our team uniquely solves complex operating, capital,

utility, infrastructure and planning challenges that all

healthcare systems face. Strengthened by our

understanding of and capabilities in operations and

engineering, we bring a holistic and integrated

perspective to facilities management. We ensure your

facilities operate efficiently, deliver higher quality

business outcomes and reduce risk.

HEALTHCARE M&A ACTIVITY HAS INCREASED AT A COMPOUND ANNUAL GROWTH RATE OF 160% SINCE 2009 — SOURCE: KAUFMAN HALL 2017 YEAR IN REVIEW: THE YEAR M&A SHOOK THE HEALTHCARE LANDSCAPE

BUILDINGS ARE REVITALIZED EVERY

40 YEARS,

YET TECHNOLOGY CHANGES EVERY 12 MONTHS.

www.aramark.com

©2018 Aramark

Patient engagement strategies, standardized room

cleaning procedures and support services that improve

clinical care all drive higher reimbursements. Our

innovative PatientConnect is an enterprise-level

patient-rounding tool for environmental services,

patient transportation and other patient-facing

services. The mobile app allows us to measure the

immediate impact of service recovery and process

innovation, as well as predict our own daily

performance. The results are higher levels of patient

engagement and satisfaction.

3. PATIENT SATISFACTION

Our Value: Standardized approaches and innovative technologies improve survey scores

Aramark maintains a relentless focus on decreasing the

risk of healthcare-associated infections (HAIs) through

innovative cleaning technologies and standardized staff

training. Patient room sanitizing, modern cleaning

equipment, and proven approaches are only part of the

solution. Extensive training of staff on equipment and

process is continuously reinforced to deliver a repeatable

outcome. Our approach delivers a healthy environment

and efficient turnover of beds for new admissions.

4. INFECTION CONTROL

Our Value: Prevention of HAIs with cleaner, safer environments

Our programs comply with required accreditations and

regulations, including the nearly 275 Joint Commission’s

healthcare facilities standards. On average, our team

completes three Joint Commission surveys per week

compared to the industry average of one every three

years. The depth of knowledge, lessons learned and

expertise gained from these frequent surveys prepare

us to support your next inspection.

5. REGULATORY COMPLIANCE

Our Value: Understand and implement programs that meet compliance demands

The skilled labor shortage in facilities services

continues to challenge organizations. Simultaneously,

the adoption of new technologies quickly renders

existing skill sets obsolete. Through our College of

Facilities Management, Aramark delivers a professional

development program that attracts, retains and trains

top talent. Certified Training Centers of Excellence

across the country, as well as a training curriculum

specific to healthcare, provide staff access to the latest

facilities techniques, technologies and best practices.

Consolidation and mergers often challenge a healthcare

system to assure a consistent approach to service

delivery. Aramark provides a proven process and

repeatable model to assure consistent service delivery

across your entire portfolio. As a centralized source for

integrated facilities services, we provide a stabilizing

foundation to ensure every facility runs efficiently,

consistently and cost-effectively throughout a

transition and beyond.

7. STANDARDIZATION ACROSS BROAD GEOGRAPHIES

Our Value: Centralized, efficient approach to geographically dispersed facilities

6. ADVANCED STAFF TRAINING

Our Value: Attract and retain top talent and ensure skill sets remains current

Find out if Aramark’s dining & integrated facilities management services are right for your healthcare system. Contact us today.