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Health Administration Jobs for Week Ending August 16, 2014

1.) Research & Administrative Coordinator JOB URL: http://bit.ly/X5fsy4

Job ID: 19017 Location: Vancouver - Point Grey Campus Employment Group: Management&Professional (AAPS) Job Category: Research & Facilitation Classification Title: Research&Facilitation, Level A VP/Faculty: Faculty of Medicine Department: Popultn&PublicHealth, Schoolof Salary: $45,579.00 - $54,717.00 (Annual) Full/Part Time: Part-Time (60%) Desired Start Date:2014/09/02 Job End Date: 2015/09/01 Possibility of Extension: Yes Funding Type: Budget Funded Closing Date:2014/08/13 Available Openings: 1 Job Summary The Health and Community Design Lab (HCDL) is British Columbia's preeminent research lab specializing in the interactions between land use, travel behaviour, air quality, and public health. The primary purpose of this position is to coordinate all aspects of administrative support and research studies at the HCDL. The Research & Administrative Coordinator will coordinate budgeting and staffing of research plans, work with research staff to ensure timely completion of deliverables, and organize information exchange between partners and other agencies. Responsibilities will also include the coordination of grants and research proposal development activities, and relationship building. The Research & Administrative Coordinator is a first point of contact for both UBC internal and external partners and stakeholders. He/she will be an integral part of the HCDL team to address human resource and financial issues. This individual will need to have a sound knowledge of the HCDL, its projects and its stakeholders. This position requires careful judgment and discretion in dealing with sensitive and confidential materials and information Organizational Status Operating within the School of Population and Public Health (SPPH), which is in the Faculty of Medicine at the Vancouver campus of the University of British Columbia, the Health and Community Design Lab is focused on the links between the built environment, travel behaviour, and health. The Research & Administrative Coordinator reports to the Director of the Health and Community Design Lab on all matters involving financial implications, staffing decisions and outreach. He/she will report to the Research Associate on day-to-day operational matters. The Research & Administrative Coordinator also collaborates with partnering research and government institutions on project development, and liaises with other agencies to facilitate dissemination knowledge transfer. He/she will work with client(s) both internal and external to UBC, funding agencies, and other university departments (for example, the Office of Research Services). Work Performed Administration (60% of role) -Assists the Director in the overall management of the HCDL by managing administrative, human resources, financial and operational functions of the HCDL: -Plan and organize regular HCDL research meetings. Follow up on meeting decisions and action items. -Updates the Health and Community Design Lab Director on the status of Health and Community Design Lab projects: project funding, staffing considerations, major deadlines. -Manages the lab budget including overseeing accounts and reporting expenditures. -Develops forecasts for the current and future fiscal years, by account, based on core operational needs and available sources of funding. Also identifies possible funding sources and brings these to the attention of the Director. -Makes recommendations regarding the availability of funds for a given purpose and the allocation of expenditures to accounts, ensuring that they meet the restrictions and budget restraints for that account. -Responsible for effective management of all general administrative functions for the HCDL in accordance with UBC policies and procedures, and by liaising with: 1) finance staff regarding managing budgets and expenditures and providing reporting to funding agencies. 2) human resources to hire students and staff and manage existing student and staff contracts 3) communication staff to coordinate press releases on major lab projects 4) IT to resolve lab hardware and software problems -Responsible for assisting with hiring including screening applicant resumes, participating in interviews and providing advice on hiring decisions. -Ensures that appropriate HR policies and practices are followed by HCDL staff. -Prepares ethics review and post-review applications for research projects, drafting content to explain project recruitment and related protocols for Behavioural Research Ethics Board review. -Coordinates on-going development and maintenance of the Health and Community Design Lab website, adding content to highlight new projects, lab events, press coverage of lab studies. -Edits and assists with design and layout of research reports for publication and presentations. Also assists with other non-technical writing tasks. -Managing budgeting and writing of research proposals, and coordinates with UBC Office of Research Services and Faculty of Medicine Staff in ensuring the timely submission of research proposals. Project Management (20% of role) -Works with research staff to develop work plans based on available project budgets and human/technical resources to ensure efficient and timely completion of lab projects. While research staff will lead project implementation tasks, the Research & Administrative Coordinator will ensure that project budgets are managed and work with research staff to identify project staffing needs, and to advise on and ensure adherence to administrative deadlines. Outreach (20% of role)

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- Plan and organize seminar and social events related to transportation, land use, and governance on the Lower Mainland. - Assist with project wrap-up including preparation of summary notes -Acts as the first point of contact for UBC faculty, staff and students for the HCDL, exercising careful judgment as to when to refer matters to the Director or other research staff. -Manages correspondence to and from the HCDL by facilitating media contacts. Supervision Received Reports to Dr. Lawrence Frank, Director of the HCDL, on all major administrative, project management and outreach matters. Day-to-day oversight will be provided by the Research Associate. Supervision Given Minimal supervision to be given. May assist with supervision of limited tasks by contractors and/or students, as delegated by the Director. Consequence of Error/Judgement The incumbent is expected to display considerable personal initiative and has wide latitude in decision making. Errors in judgment or procedure could potentially lead to serious administrative problems for the lab. Judgment will be required in 1) budgeting and HR decisions, 2) coordinating data and information exchange to ensure resources are available to partnering agencies and other groups, as appropriate, and 3) overseeing the Health and Community Design Lab website and outreach. Effective judgment will prevent incorrect decisions and wasteful resource allocation, which would have a potentially high impact on the daily operations of the Health and Community Design Lab and the information disseminated to decision-makers. Qualifications Undergraduate degree in a relevant discipline. While not a requirement, having a masters or undergraduate degree in a relevant discipline (geography, planning, public health, or a related discipline) would be preferred. Minimum of two years experience or the equivalent combination of education and experience. Experience in project management - PMP or similar certification would be an asset. -Excellent communication skills, including strong writing, research and interpersonal skills and capacity to communicate with a variety of audiences are essential. -Proven ability in working collaboratively and collegially with a wide range of groups and individuals, including academics, the public and private sector, and community groups. -Knowledge of, and experience working in online university information systems such as (at UBC): FMS, SISC, HRMS. -Ability to adapt to changing priorities, multi-tasking and meeting deadlines. -Knowledge of website design and social media software would be an asset. -Must be able to prioritize and meet deadlines, ensure accuracy, and attend to detail. UBC hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

2.) Client Services Coordinator

Permanent Full Time | Administration | Victoria, British Columbia

JOB URL: http://bit.ly/1zYwjAh

Centric Health is the largest integrated healthcare company in Canada, and we are growing! Our vision is to be Canada's premier healthcare company with innovative solutions that focus on patients and healthcare professionals. We are building on the strengths of Canadian healthcare to promote healthy living strategies and provide patients the power of healthcare choices that will have a lasting effect on their quality of life. Centric is seeking driven individuals who are motivated by improving the healthcare in the community. Are you ready to make a difference in the world of healthcare with Centric? As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Your responsibilities include • Receiving and transferring incoming calls • Booking, confirming and maintaining service schedules using the administrative database • Sending consultants medical or other files necessary for completion of service • Receiving and directing examinees and assisting them with forms' completion where necessary • Distributing incoming mail and posting outgoing mail on a daily basis • Coordinating courier deliveries and pickups • Word processing documents, forms and reporting data as required • Providing administrative and clerical support to consultants, management and other staff • Developing and fostering client relationships • Working with national accounts and facilitating appointments • Assisting with transcription of reports, invoicing, vouchering, and other production activities as required Medical Office or Legal Assistant training is an asset

3.) Client Service Coordinator

JOB URL: http://bit.ly/1olVsRP

Saint Elizabeth Health Care - Vancouver, BC

Saint Elizabeth is an award-winning not-for-profit and charitable organization, known for its track record of social innovation, applied research and breakthrough clinical practices in home and community care. Our team of 7,000 nurses, rehab therapists, and personal

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support workers deliver more than five million health care visits annually.

POSITION SUMMARY:

Working from our Service Delivery Centre based in Vancouver, this position will be responsible for the efficient and effective coordination of client care.

RESPONSIBILITIES:

Provide schedule planning support to health care team Appropriately schedule staff to ensure continuity of care in the provision of service delivery Update and maintain an electronic client database File and maintain client records Perform data entry of all relevant client, employee and billing information Respond to all caller inquiries with efficiency and appropriate urgency Provide support to billing activities Generate and distribute various scheduling and billing reports Investigate and follow up in errors/discrepancies in services ordered or provided. Other office administrative duties as assigned.

REQUIREMENTS:

Must have an open and flexible availability Intermediate data entry/keyboarding skills Experience using a PC database Intermediate reading comprehension and excellent verbal communication skills Demonstrated customer service skills and problem solving Adaptability and the ability to deal with tight deadlines An ability to work independently An ability to prioritize, multi-task and deal with competing priorities Good personal organizational skills Courses in medical administration or health care training are preferred Related work experience and a familiarity with community health care services is preferred Intermediate computer skills in MS Word and MS Excel are preferred Cantonese language skills is an asset

PLEASE APPLY ON OUR WEBSITE:

http://www.saintelizabeth.com/Careers.aspx

4.) QUALITY IMPROVEMENT SPECIALIST

JOB URL: REQ: PHC14-98669 Work Area: Quality and Utilization Improvement Base Site: St Paul's Hospital City: Vancouver Status: Regular Full Time FTE:1.00 Job Category: Management/Non Union Post date: Jul 23, 2014 Category: Corporate Hours: 0800-1600

Summary Reporting to the Leader, Quality and Utilization Improvement, the Quality Improvement Specialist provides specialized skills in the support of achieving the PHC Commitment to Excellence, our organizational performance improvement plan. The position provides support to corporate and team initiatives directed at improving the quality of care and service at Providence. The position also leads specific projects, and ensures that initiatives are aligned with organizational goals, objectives and improvement priorities. The Quality Improvement Specialist promotes the development and enrichment of an organization-wide improvement culture, and works as part of the quality and utilization improvement team to achieve outcomes, and provides leadership to specific projects. The position also builds knowledge of systems, change management concepts and strategies, work processes, and process improvement methodologies, tools and techniques. This position supports the identification of system improvement opportunities, the development of knowledge, and the use of quality improvement methods and tools to improve work processes. The Quality Improvement Specialist functions at all levels of the organization, across all programs and all sites, and interacts with the Senior Leadership Team, Program Directors, Operational Leaders and Corporate and Support Leaders. Work is unstructured, requires creativity in problem solving and decision-making as well as access to confidential data and information. Work will most often require background research and learning of new skills in order to successfully complete projects.

Skills Demonstrated skills and abilities related to: facilitation, team building, written and oral communication, understanding of reporting utilization and improvement data, statistical analysis, adult education, change management, systems thinking and project management

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Education Masters degree in health administration or related studies preferred. 3 years clinical and/or quality improvement experience using the methodology and tools of continuous improvement

5.) Project Manager I JOB URL: HTTP://BIT.LY/1U3G6CC JOB TYPE: Healthcare and Medical Services JOB LOCATION: Richmond, BC, Canada WORK SITE: Full Time

Vancouver Coastal Health is world renowned for innovation and a focus on quality care and outcomes. The remarkable range

of specialties places VCH at the forefront of career destinations for Nurses, Sonographers, Social Workers, Physiotherapists,

Mental Health professionals and many other health care and allied professionals. Launch an exciting career with us where you

can apply your skills and develop new ones alongside some of Canada's finest practitioners. Come for the job. Stay for the

team.

Job Title: Project Manager I

Work Site: Richmond Hospital

Status: Temporary Full Time (Until Approximately October 2015)

Reference#: 067958-mta

JOB SUMMARY:

Reporting to the Project Director or Steering Committee, the Project Manager leads and coordinates all aspects of assigned projects for

designated programs/services within a Health Services Delivery Area (HSDA) and/or throughout Vancouver Coastal Health (VCH).

Ensures that project deliverables are completed on time and on budget, as described in the project plan. Works with stakeholders at all

levels and inspires others to achieve goals and deliverables through facilitation, effective communication of corporate visions, and

ensuring the culture is one in which individual competencies can thrive.

May provides leadership, guidance and support to designated project staff. Projects may involve process improvement and work

redesign, productivity review/staff deployment and the provision of strategic information to support those processes. Findings and

recommendations have a direct financial and staff resources impact. Communicates with all levels of staff and management within the

HSDA and/or across VCH to facilitate consensus, consult, negotiate and share information. Liaises with consultants, vendors and other

health care entities and other external agencies to negotiate contracts for the provision of goods and services.

QUALIFICATIONS:

Bachelor’s Degree in Health Services Administration, Business Administration or relevant health care discipline.

Five (5) to seven (7) year's recent, related experience in project management and facilitating and managing consultation processes

with a wide range of stakeholder groups.

Current registration with relevant professional College/Association, if applicable.

Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the

physician community.

Computer literacy with word-processing, spreadsheet, presentation, project management and database applications.

ROLE SPECIFIC EXPERTISE:

·Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these

skills.

·Effectively monitors budgets and executes project plans with stringent timelines.

·Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project

completion.

·Maintains a broad knowledge of patient care delivery systems in primary, acute and community settings.

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·Maintains a thorough understanding of available resources for projects and applicable stakeholder groups, provides feedback and

detailed analysis on project processes and makes recommendations as required.

·Utilizes effective facilitation, persuasion and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.

·Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Current VCH staff who apply to this posting using this external

site will be considered with other external candidates. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

JFMAN City_Richmond

6.) Administrative Assistant CSC

JOB URL: http://bit.ly/1sCkA7b Education High School Vancouver - Vancouver, BC CA (Primary) Career Level Experienced (Non-Manager) Category Administrative / Clerical Job Description Homewood Health™ is looking for you. Join our Client Services Centre team and help improve the lives and well-being of employees, their family members, and the companies they work for. Homewood Health™ is seeking an Administrative Assistant for our national Client Service Centre (CSC). As part of an active and fast-paced team, you will be responsible for providing assistance to the department through fulfilling office support functions and monitoring the activities of the Client Services Centre. This position reports to the Manager, Client Services Centre, and is located in either our Vancouver or Montreal office. Responsibilities: Assist returning clients with rebooking’s and/or cancellations over the telephone Ensure Counsellors have confirmed case assignment within established time frames and follow up on ‘active’ and ‘accepted’ referrals with clinicians and update first appointment bookings on client files Answer ‘Clinician Mailbox’ and update in-house systems Guide Counsellors through the case referral process Perform other administrative tasks as requested by a CSC management team # of Hires Needed 3 Job Requirements Qualifications: Excellent verbal and written communication skills, French language skills would be an asset Strong organizational and time management skills Proficiency with Microsoft Office ( Word, Excel, PowerPoint) Diploma in office administration/business or equivalent Attributes: Ability to listen and to remain calm and empathetic under stressful situations Exhibits positive service delivery to both internal and external stakeholders. Take responsibility for actions and decisions Support and achievement of sustainable practices Detail-oriented individual who works accurately About Homewood Human Solutions: Homewood Human Solutions™ is a leader in mental health strategies for the workplace and provides: Employee and Family Assistance Programs (EFAPs / EAPs), workplace interventions, health promotions, psychological assessments and disability management services. The Company serves over 1,600 organizational clients, and supports over one million employees in managing their health and wellbeing. Competitive salary and benefits are offered. We thank all candidates for their interest but only those chosen for an interview will be contacted.

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7.) Administrative Associate

JOB URL: HTTP://BIT.LY/1PFB8XC

JOB TYPE: Healthcare and Medical Services

JOB LOCATION: Richmond, BC, Canada

WORK SITE: Full Time

Vancouver Coastal Health is world renowned for innovation and a focus on quality care and outcomes. The remarkable range

of specialties places VCH at the forefront of career destinations for Nurses, Sonographers, Social Workers, Physiotherapists,

Mental Health professionals and many other health care and allied professionals. Launch an exciting career with us where you

can apply your skills and develop new ones alongside some of Canada's finest practitioners. Come for the job. Stay for the

team.

Job Title: Administrative Associate

Work Site: Richmond Hospital

Status: Temporary Full Time - Indefinite (1.00 FTE)

Reference#: 068435-nda

JOB SUMMARY:

Reporting to the Manager, Strategic Initiatives & Innovation, the Administrative Associate provides confidential analytical administrative

and systems support that assists the Manager and team members in the achievement of effective strategic and operational plans.

Creates various technical and non-technical documents, communications and reports. Collects/compiles statistical information/data.

Triages information of a sensitive and confidential nature and coordinates the flow of information. Prepares and implements

administrative protocols for methods of operations. Works independently and communicates with internal and external

stakeholders/customers in a manner that promotes positive and respectful relationships.

QUALIFICATIONS:

Qualifications:

Graduation from a recognized diploma program in business administration or related field plus three (3) years of administrative support

experience or an equivalent combination of education, training and experience. Must have advanced word processing, spreadsheet,

presentation, desktop publishing, and database software skills and the ability to type a minimum of 60 w.p.m.

ROLE SPECIFIC EXPERTISE:

• Exercises considerable judgment, tact and discretion in preparing, disclosing and handling information of a confidential and/or

sensitive nature.

• Liaises in a professional and courteous manner with managers, staff and the public to gather and disseminate information.

• Communicates in a compelling, clear and understandable manner (both verbally and in writing) in order to represent the Director’s

interests.

• Applies excellent time management skills to prioritize and complete assignments in a manner that optimizes departmental

effectiveness and contributes to organizational success.

• Practices care and thoroughness when maintaining, monitoring, calculating and summarizing data and records information.

• Collaborates with peers to ensure administrative systems and processes are consistently followed and monitored for effectiveness and

that gaps are addressed and resolved when identified.

• Employs expertise in the use of desktop computer applications to create a variety of documents and presentations.

Qualified applicants only please submit a resume and covering letter quoting competition #068435-nda. Successful applicants may be

required to complete a Criminal Records Review Check.

Internal competition closes August 6th, 2014. Internal applications received after this date will be considered as late applications.

Please note: The duration of this temporary position is until approximately January 2015.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply via the Internal Application Process. Current VCH staff who apply to this posting using this external

site will be considered with other external candidates. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

WS5 JFSEC City_Richmond

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8.) Receptionist/Administrative Assistant

JOB URL: http://bit.ly/1sCo2yR

Synergy Advanced Laser and Skin Care/ Spa On The Rocks - Vancouver, BC

Synergy Advanced Laser and Skin Care, formally known as Spa On The Rocks, offers guests a luxurious experience and the highest quality of service in the industry. Our company incorporates the latest medical grade technologies, and a variety of treatments that are customizable to cater to all wellness and skin care needs. Here at Synergy we pride ourselves on providing excellent education to our customers and delivering results-driven treatment plans for each individual guest.

We are looking for a qualified candidate with medical experience to provide exceptional customer service to all visiting guests, creating a welcoming and warm environment.

Some qualities we are looking for:

Experience in administrative assistance or in medical reception/administration

MS Office (Excel, Word, Outlook, Calendar) computer skills; internet browser

Manage multiple tasks and adjust priorities, with a strong attention to detail

Know how to build rapport quickly and support ongoing relationships

Be dependable, positive and listen well to direction

Interest in continuous learning to further yourself with our company

Ability to work well individually and keep busy in slow times

Flexible, punctual, reliable & a strong work ethic

Professional, polished appearance

We are looking to fill a full-time position. The successful candidate will enjoy a friendly work environment, competitive wages and the opportunity for group insurance benefits

Please apply by e-mail or in person, Monday- Friday between the hours of 10am-5pm at Spa On The Rocks Kitsilano, 2200 West 4th Ave, Vancouver BC

*Serious inquiries only please.

9.) Medical Receptionist JOB URL: http://bit.ly/V66pLr Steven Lee Posted: August 6, 2014 Expiring: September 16, 2014 Last Updated: August 06, 2014 Job Type: Part-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: Diploma Positions Available: 1 NOC Group: Medical Secretaries (1243) NOC Job Title: Medical Secretary Job Number: 162123 Job Location(s):Richmond, British Columbia Job Description

Medical office reception work, train to be opthalmic technician to use autorefractor, autolensometer, auto visual field, OCT, etc. Will help the applicants to get certification in the opthalmic technician specialty. Will also train the applicants to learn how to make booking for surgeries, transcription for consultation letters, and ordering different dianogstic tests from teaching hospitals How to Apply Expiring: September 16, 2014 Email: sunrayclinic@hotmail.com

- See more at: http://www.workbc.ca/JobSeekers/DisplayJobPostingApply.aspx?jobid=162123&from=Search#sthash.v5XF5nYO.dpuf

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10.) Clerk\Receptionist JOB URL: http://bit.ly/XK3Osr JOB TYPE: Healthcare and Medical Services JOB LOCATION: North Vancouver, BC, Canada WORK SITE: Casual

Vancouver Coastal Health is world renowned for innovation and a focus on quality care and outcomes. The remarkable range of specialties places VCH at the forefront of career destinations for Nurses, Sonographers, Social Workers, Physiotherapists, Mental Health professionals and many other health care and allied professionals. Launch an exciting career with us where you can apply your skills and develop new ones alongside some of Canada's finest practitioners. Come for the job. Stay for the team.

Job Title: Clerk/Receptionist

Work Site: Kiwanis Care Centre - North Shore

Status: Casual (0 FTE)

Start Date: As soon as possible

Salary: $20.46 per hour

Hours: 0800-1600/1100-1900/1530-1930 + as required

Reference#: 068293-sfr

JOB SUMMARY: Within the context of a client and family centered care model and in accordance with established vision and values of the organization, position performs the receptionist, clerical and messenger duties in the nursing area and other duties relating to facility activities as assigned by the Manager and/or delegate. Exhibits current working knowledge of applicable computer systems and software programs related to the job. Maintains general knowledge of business office procedures such as establishing and maintaining filing systems, typing a variety of non-technical material and maintaining levels of stationary supplies. QUALIFICATIONS: Education & Experience Grade 12 plus two year’s recent, related experience. Knowledge & Abilities

Ability to keyboard at 45 wpm

Knowledge of medical terminology

Ability to communicate effectively both verbally and in writing

Ability to deal with others effectively

Physical ability to carry out the duties of the position

Ability to organize work

Ability to operate related equipment The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply via the Internal Application Process. Current VCH staff who apply to this posting using this external site will be considered with other external candidates. Seniority will not apply.*** Thank you for your interest in Vancouver Coastal Health. JFSEC City_North Vancouver

11.) Client Service Supervisor JOB URL: http://bit.ly/1pF6Mrs Canada West Veterinary Specialists and Critical Care Hospital - Vancouver, BC Canada West Veterinary Specialists is a full service veterinary hospital providing specialist veterinary care in Metro Vancouver. Our hospital functions similar to a large full-service human hospital. We accept referrals from family veterinarians based throughout British Columbia, Washington State, Alaska, and the Yukon. We have several departments and a large team of veterinary specialists and are a fully equipped, 17,000 sq. ft. facility (64 slice CT, MRI, 2 radiology suites, 2 ultrasound suites, endoscopy, fluoroscopy, laser lithotripsy). Our primary goal is to provide optimal medical, surgical, and rehabilitation support and care to our

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patients, fostering the bonds between owners and their pets and between ourselves and our referring clinicians. Job Title: Client Services Supervisor Location: Vancouver, B.C Reports to: General Manager Description: Our Client Services Supervisor is responsible for providing the highest level of service and satisfaction to our referring veterinarians, clients and patients. Client Services is the central contact at the hospital and has a responsibility to ensure we represent the hospital in a professional manner. As the first face of the hospital it is key to meet and greet our clients with a positive outlook, a friendly smile and make them feel comfortable. We show our clients that we are professionals in our skill in how we answer calls appropriately and effectively, respond to their inquiries, assist in answering questions and run an efficient business unit. Responsibilities: -Answer telephone inquiries and direct calls as appropriate -Facilitate communication between clients and hospital medical team -Ensure work area is kept clean and tidy at all times -Establish processes to increase and maintain day to day efficiency in the business -Ensure accuracy of all communication with co-workers, clients and doctor’s offices -Organize and receive payments from clients -Demonstrate a strong coaching/mentoring mindset; spending one-on-one time to support, coach & reinforce positive behaviour & change negative behaviour -Developing staff abilities through either cross-training or formalized training -Assist reception staff as necessary for resolution of escalated calls and requests -Motivate, support and inspire direct reports; build strong, cohesive teams -Participate in recruitment (interviews), development and performance management of reception staff -Create reception scheduling to ensure appropriate coverage for day to day operations -Host and participate in team meetings Required Skills: -Excellent verbal and written communication skills -Passionate about customer service with a positive attitude -Excellent analytical and problem solving skills -Models the highest level of professionalism and confidentiality -Ability to multi-task and establish priorities -Exceptional organizational skills -Ability to reflect compassion and empathy for clients in stressful situations. -Ability to stay calm under pressure -Adaptability and flexibility to deal with last minute changes to ensure the highest level of service for staff and clients -Excellent organizational skills, ability to take initiative and work with limited supervision -Demonstrated leadership ability; excellent leadership skills with a results oriented approach; excels at motivating and working with a team in a high paced environment -Experience with Veterinary software programs -Must be proficient with common computer applications particularly MS Word, Excel, Outlook Education and Credentials: -Background in Customer Service and Supervisory capacity -Graduate of an accredited program for Veterinary assistants and receptionists (preferred)