Primary Healthcare User Group

Welcome!

• Advocate Rose Colley: Chairman, Jersey Consumer Council

• Anne King:Jersey Consumer Council Officer

• Dr.Sri Arun-Castro:Public Member of the Consumer Council

Meeting Agenda

1. What is the Jersey Consumer Council?

2. What is the Primary Health User Group?

3. Who’s taking part?

4. Introduce yourself!

5. Group Discussion

6. What should be on the agenda?

7. Next steps

What is the Jersey Consumer Council?

• ‘seek information, investigate, highlight and publicise anomalies and irregularities in consumer affairs”

• “to encourage good trading practices by local business’

• to act as a voice for consumers

What have we done so far?• Working on a wide range of consumer

issues…

• Including healthcare…

• JCC Health Care

Survey 2012

What is this group for?

To highlight Islanders’ experiences and attitudes towards paying for healthcare products and services

What is this group for?

1. To highlight consumer

“likes” and “dislikes”

What is this group for?

2 . To acknowledge

good trading practices

What is this group for?

3. To take structured debate forward to the decision making bodies

What is this group for?

To work with the right people to get consumer concerns addressed

What is this group for?

To work with other organisations to empower and educate consumers

so Islanders can manage their health better

Who’s here?

• Membership: • broad range of the public – “service users”• Parents, patients, carers …

• Service Suppliers • Dental Association• Doctors Association • Allied/Alternative therapists

Icebreaker: Introduce yourself!

• Who are you?

• Where are you from?

• If there was one thing that you could change,what would it be?

Group work:

1. Parents

2. Patients

3. Carers

4. Service Providers

2012 JCC Health Survey

• What are your thoughts?

• Have a chat in your groups…• (15-20 mins.)

Suggested Topics1. How easy is it to access the healthcare you need?

2. How affordable is it?

3. Do you get value for money

4. Are costs of healthcare products transparent?

5. What is quality customer/patient care

6. What are you happy/not happy to pay for?

7. Positive experiences and negative experiences

What do you want on the Agenda?

• Open discussion: (15-20mins)

Thanks for coming!

Next steps:

• Still interested?

• Let us know tonight

• or let us know by phone/post/email:01534 611161 . Liberation Place, St. Helier, JE1 1BB

jcc@jerseyconsumercouncil.org

• Complete the survey & encourage people you know!

• Minutes & dates of next meeting to follow…