HDI 2013 - SOAR Job Aid
1
Specify the behavior and consequences Be Open to employee’s input Identify future Action and follow up Respect and encourage SOAR Skill Assessment Does the conversation focus on: □ Performance Improvement · gaining employee agreement and fixing the problem · sticking to observable behaviors – what is the employee saying or doing? · one or two specific behaviors at a time □ Performance Reinforcement · the positive impact of the behavior · continuation of the behavior, especially for a recent improvement · celebration of achievement – this is a fun conversation! q Describe the performance expectation. q Correction: Describe the behavior your want to improve and how it aligns with/differs from the performance expectation. q Praise: Describe your observations and how it meets or exceeds the desired performance. q Use specific examples from your observation. q Highlight the positive/negative consequences of the behavior. q Ask questions to determine if employee understands and agrees with your observation(s). q Confirm employee understands how to demonstrate the desired behavior. q Ask what would help the employee meet the expectation? Recent improvement: q Confirm the employee’s confidence in continuing. q Ask what the employee did differently this time. q Identify specific and measurable actions to support performance improvement. q Practice or ask agent to model desired behavior, if possible. q Confirm your intention to follow up. Recent improvement: q Identify if ongoing or additional actions are necessary reinforce performance improvement. q Confirm your intention to follow up. q Show your respect for the employee with thanks for whatever they’ve put into the interaction – time, attention, effort, their improvement. q Demonstrate sincere encouragement. q Encourage continuation of positive behavior. Observations Coaching assessment a Exceeds __ Meets __ Needs Improvement Coaching skills coached: Next steps: Coach:______________ Date: _________
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Transcript of HDI 2013 - SOAR Job Aid
Specify the
behavior and
consequences
Be
Open to
employee’s input
Identify future
Action and
follow up
Respect and
encourage
SOAR Skill Assessment Does the conversation focus on:
□ Performance Improvement
· gaining employee agreement and fixing the problem· sticking to observable behaviors – what is the employee saying or doing? · one or two specific behaviors at a time
□ Performance Reinforcement
· the positive impact of the behavior· continuation of the behavior, especially for a recent improvement· celebration of achievement – this is a fun conversation!
q Describe the performance expectation.
q Correction: Describe the behavior your want to improve and how it aligns with/differs from the performance expectation.
q Praise: Describe your observations and how it meets or exceeds the desired performance.
q Use specific examples from your observation.
q Highlight the positive/negative consequences of the behavior.
q Ask questions to determine if employee understands and agrees with your observation(s).
q Confirm employee understands how to demonstrate the desired behavior.
q Ask what would help the employee meet the expectation?
Recent improvement:
q Confirm the employee’s confidence in continuing.
q Ask what the employee did differently this time.
q Identify specific and measurable actions to support performance improvement.
q Practice or ask agent to model desired behavior, if possible.
q Confirm your intention to follow up.
Recent improvement:
q Identify if ongoing or additional actions are necessary reinforce performance improvement.
q Confirm your intention to follow up.
q Show your respect for the employee with
thanks for whatever they’ve put into the
interaction – time, attention, effort, their
improvement.
q Demonstrate sincere encouragement.
q Encourage continuation of positive behavior.
Observations
Coaching assessment a Exceeds
__ Meets
__ Needs Improvement
Coaching skills coached:
Next steps:
Coach:______________ Date: _________
