Happy Staff, Engaged Patrons: Power of Technology
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Happy Staff Engaged Patrons Power of Technology Taw North and James Chester
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Transcript of Happy Staff, Engaged Patrons: Power of Technology
Happy Staff Engaged Patrons
Happy StaffEngaged PatronsPower of TechnologyTaw North and James Chester
Library ExperienceTechnology Planning, Design, Implementation and OperationExperience in New Construction and Renovation8 New Libraries and 2 Renovations for Atlanta Fulton Public Library SystemRenovation of 63 Libraries for City of JacksonvilleNew Library in Seguin, TexasInventory and Asset ManagementIntegration of RFID and Bar Code systemsImplementation of Automated Materials Handling Systems
Library ExperienceSelf-service planning, design and ImplementationSelf-service systems for check-in, check-out, payment of fines and feesPCI Compliant Credit Card processing systemsPatron Experience SystemsVideo conferencing and VoIP systemsVirtual books, digital signage, and wayfindingInteractive video walls and special collection displaysPatron collaboration stations and systemsCirculation desk design
Libraries: Technology Service Centers
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Happy Staff
More Time for ProgramsIncreased Interaction with PatronsEfficient work flowsSaves Time
Out and About
Increased Interaction with Patrons
Efficient work flows
Time saving
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Engaged PatronsGive Them OptionsSelf Check or Staff AssistanceCash or CreditQuiet or BusyBridging the Technology DivideBring Your Own Device (BYOD)Business ServicesCollaborative SpacesAccess to Sensitive Collections
New TechnologiesSelf Service Stations/DevicesCollaboration StationsWireless PresentingPC ReservationCD/DVD DispensingVirtual Book/Media
Self Service Stations/Devices
Payment Terminals
Printing Services
Self Service Stations/DevicesSelf Check In/Check OutAutomated Holds
Payment TerminalsCredit CardsCash
Printing ServicesCopy/PrintWireless Print
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Collaboration Stations
Video Teleconferencing
Screen Sharing
Digital Whiteboards
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Wireless Presentation
BYOD
AirMediaApple TVSharelink
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PC Reservation Management
Self Managing System
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CD/DVD Disc Dispensing System
Redbox for the Library
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Virtual Books
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Community Rooms
Easily accessible
User-Friendly Technology, Plug-n-Play
Lessons Learned
Placement is Key
Out Front, Public
Easy to Access, Easy to Use
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Early Success Brings Adoption
Grocery Store Analogy
Positive Experience
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Staff Involvement is Essential
Knowledge of SystemsEnthusiasmEarly Success
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PCI CompliancePCI compliance (payment card industry compliance) Adherence to a set of specific security standards to protect card information during and after a financial transaction. PCI compliance is required by all card brands.
Securing Credit Card DataIsolation of all devicesAvoidance of storing of credit card numbers on library systemsEliminate staff touching or storing patrons card information
Integration with Information Technology Just DO ITIntegrated Library System (ILS)Public and Private NetworksNetwork Security (Staff and Public Separate)Robust Wireless Network
Technical Support Never EndsAvoid the Out of Oder SignHelp Desk Procedures
Taw North [email protected]
James Chester [email protected]
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